Overview: Viber and Higher Logic Vanilla as Community Management Category solutions.

Viber primarily excels in communication management, offering robust internal communication capabilities apt for large enterprises. It supports market share growth and brand engagement through features like security and custom reports. Viber provides extensive 24/7 support options, catering mainly to industries like education and IT. Higher Logic Vanilla focuses on community building and engagement, aiding in customer acquisition and enhancing customer relations. It stands out in integrating social and user-generated content for mid-market enterprises, offering diverse vendor support crucial for enterprises in software and internet sectors.

Viber: Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.

Higher Logic Vanilla: Vanilla-forums is an all-in-one community platform by Higher Logic Vanilla designed for customer success. A demo can be booked today.

Viber and Higher Logic Vanilla: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Viber specializes in communication management and sending communications, aligning with operational needs like internal collaboration and conference call management. read more →

Higher Logic Vanilla centers on engagement management and community building, fulfilling operational demands for engagement and helpdesk management. read more →

Business Goals

Viber helps improve internal communications and enhance customer relationships, aligning with goals of brand engagement and digital presence enhancement. read more →

Higher Logic Vanilla targets acquiring customers and enhancing relationships, supporting objectives like customer acquisition and sales increase. read more →

Core Features

Viber shines with features like security, data import/export, and compliance, addressing user needs for ease of migration and custom reporting. read more →

Higher Logic Vanilla offers features such as custom reports and ease of migration, meeting user requirements for integration and data handling. read more →

Vendor Support

Viber offers comprehensive 24/7 support, including chat and phone support, which caters to large-scale enterprise needs. read more →

Higher Logic Vanilla provides diverse support avenues like email and 24/7 options, suitable for enterprise customers requiring comprehensive support. read more →

Segments and Industries

Viber is widely used by large enterprises and the education sector, demonstrating its fit for industries requiring robust communication solutions. read more →

Higher Logic Vanilla is popular among enterprise and mid-market segments, especially in the computer software and internet industries. read more →

Operational Alignment

Viber integrates well into operations of large enterprises, supporting complex and scalable environments with multiple communication channels. read more →

Higher Logic Vanilla aligns with enterprises focused on user engagement, leveraging platforms like social media and user-generated content. read more →