Overview: UserVoice and Clicktools as Customer Feedback Management Category solutions.
UserVoice and Clicktools are both prominent names in the field of customer feedback management, helping businesses harness customer insights. While UserVoice offers a broader scope of engagement and international market strategies, Clicktools shines with its focus on customer satisfaction and analytical strengths for large enterprises. UserVoice is well-suited for companies keen on improving customer feedback interactions and scaling internationally, whereas Clicktools supports enterprises in optimizing customer satisfaction and integration with analytics-driven strategies.
UserVoice: UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.
Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.
UserVoice and Clicktools: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
UserVoice facilitates collecting feedback, engaging through conversational surveys, and managing products and prices, aligning well with needs for interactive customer engagement. read more →
Clicktools supports capabilities in collecting feedback, measuring customer satisfaction scores, and managing social media, which align with businesses focused on customer satisfaction metrics. read more →
Business Goals
UserVoice aids in improving customer satisfaction, acquiring new customers, and entering markets, appealing to businesses aiming for international growth and customer relations. read more →
Clicktools is oriented towards improving customer satisfaction and efficiency, making it suitable for organizations prioritizing service quality and operational improvements. read more →
Core Features
UserVoice's standout features include custom reports and data integration, catering to large enterprises needing robust analytics and detailed reporting. read more →
Clicktools features ease of migration and strong integration capabilities, beneficial for companies looking for smooth transitions and comprehensive data analysis. read more →
Vendor Support
UserVoice offers 24/7 support along with phone and chat options, meeting the demands of enterprises needing constant and varied support channels. read more →
Clicktools provides 24/7 support backed by phone and chat services, reflecting the needs of businesses requiring around-the-clock assistance. read more →
Segments and Industries
UserVoice is predominantly used by the computer software industry and is favored by enterprises, aligning with tech firms seeking detailed feedback solutions. read more →
Clicktools is extensively utilized in computer software and IT sectors and is popular among mid to large enterprises, highlighting its role in technical and service industries. read more →
Operational Alignment
UserVoice integrates well into workflows focusing on international marketing and engagement strategies, suitable for larger enterprises. read more →
Clicktools fits into operations needing efficient feedback collection and analytics, ideal for enterprises prioritizing data-driven customer engagement. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
UserVoice in Action: Unique Use Cases
How can UserVoice enhance your Collecting Feedback process?
What solutions does UserVoice provide for Engaging Conversational Surveys?
How does UserVoice address your Products & Pricelist Management Challenges?
How does UserVoice address your Communication Management Challenges?
What makes UserVoice ideal for Knowledge Management?
Integrations
Few UserVoice Integrations
Few Clicktools Integrations
News
Latest Clicktools News
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