Overview: SurveyMonkey and GetFeedback as Customer Feedback Management Category solutions.

SurveyMonkey and GetFeedback both excel in customer feedback management but cater to different needs. SurveyMonkey is ideal for large enterprises needing extensive analytics and integration features, supporting various industries like education and marketing. GetFeedback, meanwhile, suits smaller businesses with its focus on ease of use and automated workflows, primarily serving IT and software sectors. SurveyMonkey offers robust support and extensive features, while GetFeedback emphasizes personalized support and training, ideal for brands seeking straightforward solutions.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

SurveyMonkey and GetFeedback: Best activities based on customer satisfaction

Activities: SurveyMonkey vs GetFeedback

Discover and compare top business activities, Q&A, and peer reviews for SurveyMonkey vs GetFeedback to help find the right fit for your needs.

SurveyMonkey GetFeedback

Collecting feedback
Engaging conversational surveys
engaging and following up
Market research
communication management
measuring net promoter score
Measuring CSAT

Key Capabilities Supported

SurveyMonkey facilitates collecting feedback and market research with strong communication management capabilities. It aligns well with enterprises needing diverse engagement tools. read more →

GetFeedback focuses on collecting feedback and measuring NPS, with strengths in automated workflows. It's suitable for straightforward feedback processes. read more →

Business Goals

SurveyMonkey supports improving customer satisfaction and acquiring new customers, aligning with organizations focusing on customer and employee experience enhancement. read more →

GetFeedback aids in boosting customer satisfaction and scaling best practices, ideal for businesses seeking to enhance engagement and ROI. read more →

Core Features

SurveyMonkey's standout features include custom reports, vast data imports, and strong analytics, meeting the needs of large enterprises with high data integration demands. read more →

GetFeedback offers ease of migration and custom reports, emphasizing simplicity and efficiency for businesses with specific feedback needs. read more →

Vendor Support

SurveyMonkey provides 24/7 support with phone, email, and chat options, catering to businesses requiring continuous and comprehensive assistance. read more →

GetFeedback offers 24/7 support with an emphasis on training and onboarding, advantageous for businesses preferring personalized guidance. read more →

Segments and Industries

SurveyMonkey is popular among large enterprises and sectors such as education and marketing. It suits organizations needing broad industry adaptability. read more →

GetFeedback caters to IT, software, and internet industries, appealing to enterprises and those needing niche software feedback solutions. read more →

Operational Alignment

SurveyMonkey integrates smoothly into complex operational workflows, making it fitting for large-scale businesses seeking comprehensive feedback tools. read more →

GetFeedback fits smaller operational scales with a focus on user-friendly functionality, suitable for businesses prioritizing efficiency over complexity. read more →

Applying your context and needs changes the comparison

IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Business Setting

Popular in Industry

Education (15.0%)
Marketing And Advertising (8.0%)
Information Technology And Services (6.0%)

Information Technology And Services (19.0%)
Computer Software (15.0%)
Internet (10.0%)

Popular in Segments

SMB and MidMarket (65.0%)
Enterprise (35.0%)

SMB and MidMarket (62.0%)
Enterprise (38.0%)

Most deployed common Use Cases for SurveyMonkey and GetFeedback

What makes SurveyMonkey and GetFeedback ideal for Collecting Feedback?

SurveyMonkey and GetFeedback both enable the collection of feedback from customers and employees. SurveyMonkey offers pre-formatted surveys and is effective for quick, personalized feedback. GetFeedback provides more diverse survey options, including Net Promoter Score (NPS) surveys, and integrates with Salesforce. Both platforms have limitations; for example, SurveyMonkey does not provide robust data mining features, while GetFeedback has experienced integration issues.

"...When we're looking for feedback or suggestions, we email all of our team and collect the feedback all at once...." Peer review by Brittni W, Client Service Supervisor, Human Resources

"...We can create and somministrate surveys to our clients and/or focus groups in minutes and keep records of them with ease and no difficulties...." Peer review by Filippo M, Grafico pubblicitario, Design

What makes SurveyMonkey and GetFeedback ideal for Engaging Conversational Surveys?

SurveyMonkey and GetFeedback both offer tools to create engaging surveys. SurveyMonkey provides a standardized platform with customizable options and allows for easy tracking of respondents. GetFeedback emphasizes visual engagement and personalization, allowing for the creation of branded surveys. Both tools have limitations; SurveyMonkey has limited question formats and follow-up options, while GetFeedback lacks built-in follow-up reminders in the free version.

"...I love that SurveyMonkey has sample questions and formats which helps me to create a more engaging/useful survey...." Peer review by Denise T., Education

"...Their staff have been very helpful and are great at following up to ensure your success...." Peer review by Mitchell Parsons

SurveyMonkey in Action: Unique Use Cases

How does SurveyMonkey facilitate Market Research?

How does SurveyMonkey facilitate Communication Management?

GetFeedback in Action: Unique Use Cases

How does GetFeedback address your Training & Onboarding Challenges?

Why is GetFeedback the best choice for Campaign Management?

What makes GetFeedback ideal for Automated Workflows?

Integrations

Ecosystem partners each product commonly connects with.

SurveyMonkey

GetFeedback

News

Latest SurveyMonkey news

SurveyMonkey Reintroduces GetFeedback, Our Easiest Website Feedback ...

SurveyMonkey has launched a new self-serve version of GetFeedback, designed to help marketing, product, and digital customer-experience teams collect in-the-moment customer feedback on websites. This revamped tool allows easy integration with a single line of code, enabling teams to capture feedback at critical moments to improve website experiences and connect visitor behavior with direct feedback.

21/07/2026 - source