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Compare SupportBee vs Kustomer

Comparison Summary

For SupportBee vs Kustomer comparison, Our AI algorithm looked at 4256 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SupportBee and Kustomer to solve their respective business needs.

Pros and cons of SupportBee and Kustomer

SupportBee is more suited to businesses that require Knowledge Management and Collaboration with E-Mail where as Kustomer is focused towards Engagement Management with Chat and Contact List Management with Chat .

Both SupportBee and Kustomer are Help Desk software, peers recommend SupportBee for knowledge management and helpdesk management where as Kustomer is more known for contacts history and contact list management .

logo SupportBee

Focus area

SupportBee is better than Kustomer for

Software Failure Risk

  • low

logo Kustomer

Focus area

Kustomer is better than SupportBee for

Software Failure Risk

  • low

About

SupportBee |Ticketing System for High Touch Customer Service

Kustomer: Customer Service Software Reimagined

Age

2010

Financials

PRIVATE

SERIES D

Business Need

Total Processes
(we found evidences for)

50

59

Total Goals
(we found evidences for)

9

14

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base



helpdesk management


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction


workflow management


communication management

sending & publishing communications


loyalty management

customise loyalty program


rating and review management


sales call management


sales document management

contract management


lifetime value management



social media management

social media analytics


training & onboarding


content management


sales review & feedback


competitive intelligence


sales incentive management


relationship management


campaign management


channel management


touchpoint management



lead qualification


contact list management


products & pricelist management


conversion management






Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Build brand awareness

  • Improve internal communications

  • Increase sales & revenue

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Increase sales & revenue

  • Increase customer life time value

  • Establish thought leadership

  • Improve brand engagement

  • Grow market share

  • Build brand awareness

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Improve efficiency

  • See 11 more

Top Channels

Channels Used

  • chat

  • social media

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • Whatsapp

  • omnichannel

  • text SMS

  • offline

  • video

  • on premises

  • Facebook

  • point of sale

  • Twitter

  • promotions

  • mobile

  • trade shows

  • Slack

  • See 17 more
  • chat

  • social media

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • Whatsapp

  • omnichannel

  • text SMS

  • offline

  • video

  • on premises

  • Facebook

  • point of sale

  • Twitter

  • promotions

  • mobile

  • trade shows

  • Slack

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting