Comparison Summary
This comparison report of SupportBee vs. Hiver is based on a specific set of business needs and context. The comparison uses 3126 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SupportBee and Hiver
SupportBee, Hiver, Help Scout, NABD, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SupportBee covers Knowledge Management, Collaboration with E-Mail, Helpdesk Management, Engagement Management, etc.
Hiver focuses on Collaboration with E-Mail, Helpdesk Management, Communication Management with E-Mail, Workflow Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
SupportBee |Ticketing System for High Touch Customer Service
Hiver™ | Shared Inbox Collaboration | Team Email Management
Age
2010
Financials
PRIVATE
SERIES A
Business Need
Total Processes
(we found evidences for)
50
47
Total Goals
(we found evidences for)
9
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Build brand awareness
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Improve internal communications
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Increase sales & revenue
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Improve efficiency
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Improve digital and social presence
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Launch new products
- See 6 more
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve visibility
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Increase sales & revenue
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Improve digital and social presence
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Establish thought leadership
- See 5 more
Top Channels
Channels Used
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e-mail
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website
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chat
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Slack
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social media
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support groups
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user generated content
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blogs
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Twitter
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Instagram
- See 7 more
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e-mail
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website
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chat
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Slack
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social media
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support groups
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user generated content
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blogs
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Twitter
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Instagram
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
