LiveOps Overview
This is a summary of the comprehensive capabilities and benefits of LiveOps based on over 439 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
LiveOps, Cadalys Conciergeâ„¢, Raiseaticket, Panviva, Azuredesk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if LiveOps is right for your needs? Our Cuspera AI engine can evaluate how LiveOps fits your specific business needs, industry, and context. Get your personalized assessment report today.
LiveOps supports business activities such as:
- Helpdesk Management
- Engagement Management
- Knowledge Management
- Collaboration
- Training & Onboarding
LiveOps can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Build Brand Awareness, Improve Efficiency, Acquire Customers, etc. It can help manage these activities if you use Phone Calls Social Media E-Mail etc. for these needs. As a solution, LiveOps's capabilities include Personalization, and Recording.
LiveOps Information Technology and Services Vertical is its biggest customer base.
Reviews
"...In just a few months, SMS via Liveops Social has generated hundreds of thousands of pounds in new sales without a salesperson or call center agent...." Peer review by Joanna McDermott, Customer Service Supervisor, SNAP-ON
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well LiveOps solved their Contact Center Software needs. Cuspera uses 439 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using LiveOps.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Knowledge Management , as the business use cases that they have been most satisfied while using LiveOps.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.88/5 ★ |
"...In just a few months, SMS via Liveops Social has generated hundreds of thousands of pounds in new sales without a salesperson or call center agent...." Peer review by Joanna McDermott, Customer Service Supervisor, SNAP-ON |
| Engagement Management with Social Media, E-Mail, Chat, Text SMS, Omnichannel, Twitter and Facebook |
4.96/5 ★ |
"...LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel voice, email, web chat, social (including Twitter and Facebook) and SMS along with a customer interaction database that gives you a 360-degree view of the customer front and center...." Peer review |
| engaging and following up |
4.05/5 ★ |
"...We can always count on Liveops to follow up with guidance throughout the duration of a campaign, or providing feedback on products we ve been testing...." Peer review by Jamie Morris, Director of Sales, Ideal Living |
| Knowledge Management with Video and Phone Calls |
4.80/5 ★ |
"...LiveOps support options include a knowledge base, online support, phone support and video tutorials...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.88/5 ★ |
"...In just a few months, SMS via Liveops Social has generated hundreds of thousands of pounds in new sales without a salesperson or call center agent...." Peer review by Joanna McDermott, Customer Service Supervisor, SNAP-ON |
|
| Engagement Management with Social Media, E-Mail, Chat, Text SMS, Omnichannel, Twitter and Facebook |
4.96/5 ★ |
"...LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel voice, email, web chat, social (including Twitter and Facebook) and SMS along with a customer interaction database that gives you a 360-degree view of the customer front and center...." Peer review |
|
| engaging and following up |
4.96/5 ★ |
| Knowledge Management with Video and Phone Calls |
4.80/5 ★ |
"...LiveOps support options include a knowledge base, online support, phone support and video tutorials...." Peer review |
|
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 439 insights from peers and experts to help you assess how these LiveOps use cases fit your Contact Center Software needs.
Popular Business Setting
for LiveOps
Top Industries
- Information Technology and Services
- Financial Services
- Utilities
Popular in
- Small Business
- Mid Market
Peers used LiveOps to Enhance customer relationships and Increase sales & revenue
LiveOps Alternatives
Peer and Expert Opinion on Features
for LiveOps
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (14) |
| Recording | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (14) |
| Recording | Read Reviews (11) |
IT and Other Capabilities
for LiveOps
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (33) |
| Data Export | Read Reviews (15) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (33) |
| Data Export | Read Reviews (15) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (99) |
| Phone Support | Read Reviews (18) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (99) |
| Phone Support | Read Reviews (18) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (27) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (27) |
Software Failure Risk Guidance
?for LiveOps
Overall Risk Meter
Top Failure Risks for LiveOps
Vendor Profile Details
Company Name
LiveOps
Company Website
https://www.liveops.com/HQ Location
1365 North Scottsdale Road, Suite 390, Scottsdale, AZ 85257, US
Employees
101-250
Social
Financials
M&A
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