Real-World Case Studies and Customer Success Stories with LiveOps

Liveops helped a leading home delivery service scale customer support fast during the COVID-19 surge. In just two weeks, over... 100 agents were trained and onboarded. The team cleared a backlog of 200,000+ emails in four weeks. Service levels improved by 18% during the holiday season. Liveops enabled the client to handle 1.6 million multichannel interactions in eight months.
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Heather joined Liveops as an independent contractor in January 2023. She quickly became a key member of the Liveops agent... community, helping new agents feel welcome and supported. Heather provides customer service for a major retail program, assisting with orders and troubleshooting. The flexibility of Liveops lets her balance work and family life. Her positive attitude and dedication have made her a trusted agent and earned her Agent of the Month recognition.
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Liveops helped Jolene, an independent agent, deliver customer service for a medical transportation provider. Jolene used her 37 years of... experience to support people arranging rides to medical appointments. She met all client-required metrics and maintained flawless average handle time. Jolene values the flexibility of remote work and the supportive agent community. Her positive attitude and dedication earned her Agent of the Month recognition.
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Liveops helped Alanna, a military spouse, find flexible work as an independent contractor. She struggled to find steady employment due... to frequent moves. With Liveops, she could work from anywhere and manage her own schedule. The supportive agent community boosted her confidence. Alanna now balances her telehealth career and Liveops business, enjoying freedom and stability.
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Liveops helped Merissa build a flexible business that fits her family’s needs. She supports a healthcare transportation program, showing reliability... and a positive attitude. Liveops lets her work from home and balance caregiving with earning income. She prepares for each shift by checking updates and logging in early. Her story highlights the value of adaptable remote work for customer service professionals.
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Liveops helped Veronica, an independent business owner from Indiana, continue working after her business closed during the pandemic. She joined Liveops... as an agent, providing services for a retail program she trusted for over 20 years. Veronica quickly became known for her dedication and support within the Liveops community. In 2022, she won the Agent’s Choice Award for her commitment and positive impact. Her story highlights the value of flexible work and community support in customer service.
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Liveops helped Tami work from home and balance family life. She used Liveops Nation for training and community support. Flexible... scheduling let her set her own hours. Tami improved her customer service skills with ongoing learning. She values product knowledge and positive attitude in every customer interaction. Liveops gave her tools to grow as a salesperson and agent.
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Liveops recognized Trish as the November New Agent of the Month for her work supporting a healthcare client program. Trish helped new... agents by sharing tips on using the Liveops website and FAQs. She chose Liveops for its flexible work options and now thrives as a home-based business owner. Her proactive support and passion for helping others made onboarding easier for many. Trish’s dedication and willingness to guide peers set her apart in the agent community.
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Liveops enabled Stacy, an independent agent, to work from home after her job as a school bus driver ended. She partnered with... a utility support client, helping customers during critical times like Hurricane Ian. Stacy uses empathy and active listening to support callers facing hardship. Her flexible schedule lets her balance work and personal growth. Stacy values the praise she receives for her customer service skills.
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Liveops helped Sharon, an independent contractor, find healing after personal loss by enabling her to work from home. She provided customer... service for a luxury fashion retailer, focusing on empathy and human connection. Sharon built strong relationships with customers and fellow agents, improving both her own well-being and customer satisfaction. Liveops' flexible model supported her work-life balance and personal growth. Her story highlights the impact of compassionate remote customer support.
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Liveops empowers Nikki, an independent agent, to deliver outstanding customer service for a major utility client. She excels at enrolling... customers and helping them save on energy bills. Customers praise her empathy, clear communication, and helpful advice. Nikki values the flexibility of working from home, balancing business with family life. Her dedication leads to high satisfaction and strong client feedback.
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Liveops helped Maria, a former teacher and stay-at-home parent, find flexible remote work. She joined Liveops to provide customer service... for a tax support client. The platform's 30-minute scheduling allowed her to balance work with caring for her two young daughters. Maria organizes her work around her children's school and activity schedules. She says Liveops' flexibility is a life-saver for parents managing family and career.
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Liveops recognized Marjorie as the 2022 agent of the year for her outstanding customer service. She values Liveops' flexible scheduling... and the ability to choose projects that match her skills. Marjorie excels in direct response programs and has supported government assistance lines during disasters. Her empathy and calm approach help callers in crisis. Marjorie inspires other agents with her patience and dedication.
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Liveops enabled Jeremy to work from home after closing his family deli during the pandemic. He joined as an independent... agent in March 2021, seeking flexibility to support his family. Jeremy quickly advanced to VIP and Tier 2 agent status by delivering excellent virtual customer service for a major retail client. His dedication, proactive learning, and positive attitude earned him respect from clients and peers. Jeremy’s story highlights the benefits of flexible, remote customer support roles.
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Liveops gave Gail, a self-employed agent, the flexibility to work from home while moving often. She used her journalism and... communications skills to deliver empathetic customer service across healthcare, insurance, and retail programs. Virtual work helped her manage anxiety and maintain work-life balance. Gail values the ability to choose programs that fit her needs and finds meaning in helping customers resolve issues. Her story highlights Liveops' supportive, flexible work model for remote agents.
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Liveops helped Jason, an independent contractor, deliver top customer service from home. In just two weeks, Jason received 22 customer... surveys with 100% positive feedback. He was nominated for Agent of the Month for his customer-centric approach and dedication. Jason values the flexibility and support Liveops provides. His story shows how remote work can lead to high customer satisfaction and personal growth.
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Liveops gives Deborah, a full-time educator, the flexibility to earn extra income as an agent. She chooses her own schedule,... working evenings for a healthcare client. This lets her balance teaching, family, and work. Deborah values the ability to help patients and provide positive experiences. Liveops enables her to travel and support her family financially.
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Liveops helped Anna build a flexible home-based business. She joined Liveops to balance work and family life. Anna supports a... major healthcare client, delivering compassionate customer service. Her empathy and dedication earned her recognition from the client’s support team. Anna’s story shows how Liveops empowers independent agents to provide excellent customer care.
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Craig uses Liveops to work as an independent contractor. He enjoys the freedom to set his own schedule. Liveops lets... him balance work with hobbies like golf and travel. He can take breaks when needed to avoid burnout. This flexibility helps him stay refreshed and provide better service to customers.
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Liveops gave Amy the flexibility to avoid burnout and balance work and family. She left a 20-year career as a... preschool director to work from home as an independent agent. Amy now provides customer care for a luxury retail program. She sets her own schedule, manages family commitments, and avoids rush hour traffic. The Liveops community and flexible hours help her thrive as a remote customer service agent.
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Liveops recognized Jerome as Agent of the Month for his perfect claim audit scores over two months. He supports a... leading tax preparation software client, using his finance background to help customers during tax season. Jerome values the flexibility of Liveops, which lets him set his own schedule and build a home-based business. His discipline and attention to detail make him a key contributor to the financial services team. Jerome’s story highlights the benefits of remote customer service roles and flexible work models.
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Liveops recognized Janet as Agent of the Month for her outstanding customer support. Janet handled over 2,300 calls in May... 2025, with more than 25% of her calls averaging three minutes or less. She achieved nearly 600 successful conversions in a single month. Janet values working from home for its flexibility and family time. Her dedication and reliability set new standards for customer service excellence.
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Liveops helped Earl, an independent agent, achieve success in remote customer service. Earl uses discipline and preparation to deliver consistent,... high-quality customer experiences. He values the flexibility to balance work and family, planning his schedule for maximum productivity. Earl’s business mindset and focus on preparation lead to strong performance and recognition as Agent of the Month. His story highlights the benefits of flexible work and professional growth with Liveops.
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Liveops helped a leading roadside assistance app handle unpredictable call spikes. The app faced challenges with sudden surges and complex... coordination across many roadside providers. Liveops set up a scalable support model to answer 98% of calls in under 20 seconds. They kept average handle times between 4 and 7 minutes and achieved a 95% resolution rate. Transfers back to the client’s internal team dropped below 5%, making the customer experience smoother.
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Liveops empowers Star Brown to deliver compassionate insurance support from her home office. She helps families make informed decisions about... life and medical coverage. Flexible scheduling lets her balance work and caregiving. Star values Liveops' strong community and training. Her service focus is on guiding people through tough financial choices.
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Liveops helped a leading P&C insurance provider scale customer support across the US, Mexico, and the Philippines. The client flexed... to 150% of unexpected volume during storms and catastrophe events. Mexico-based agents reached proficiency 50% faster, enabling rapid scaling and strong bilingual support. The multi-location model delivered 30% cost savings in Mexico and 50% in the Philippines. Over 13 years, Liveops built a resilient, flexible, and cost-efficient customer service operation.
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Liveops helped a leading national insurance provider scale bilingual customer support across the U. S. and Mexico. The company launched...a Mexico-based program in just 4 weeks, adding nearshore Spanish-language coverage. This dual-location model enabled the client to flex to 150% of unexpected call volume and achieve 30% estimated cost savings. Agents in Mexico reached proficiency 50% faster than expected. Liveops maintained high performance, with over 88% success in inspection scheduling after vehicle damage.
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Liveops used AI simulation in its Learning-as-a-Service model to help a leading insurance provider improve agent certification. Agents practiced realistic... customer scenarios before handling live calls. This led to a 57% higher 30-day sales conversion and a 165% increase in early interaction volume. Reliability improved by 97% at 60 days. The solution reduced risk and boosted agent readiness for customer support.
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Liveops Learning as a Service (LaaS) helped a leading insurance company cut average handle time by 34% and reduce abandoned calls by 30%. The company needed... scalable, high-quality certification for new contact center agents. Liveops provided certified agents for role-play and added AI simulation for guided practice. The solution enabled a two-week launch, 100% staffing, and improved agent readiness. The client praised Liveops for flexibility, responsiveness, and quality in insurance contact center training.
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Liveops helped a direct-to-consumer insurance organization triple its seasonal capacity, scaling from 200 to 600 licensed customer support agents in three months. The company faced... unpredictable inquiry spikes and inconsistent results from multiple vendors. Liveops provided a nationwide network of licensed agents, rapid ramp-up, and real-time lead qualification. Qualified transfer rates hit 20% versus an 18% goal, and conversion rates exceeded 10%, outperforming other vendors. The client consolidated to Liveops as their sole CX provider for insurance contact center solutions.
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Liveops delivered scalable licensed support for a national insurance leader. Over 10 years, Liveops helped the client reach a 99%... CSAT score and a 33% inbound conversion rate. Outbound conversion rates rose from 12.5% to 34%. Applicant upgrade calls improved from 14% to 30% conversion. The program averaged a 90% compliance score and strong agent retention. Liveops used flexible incentives, advanced routing, and compliance tools to drive results in insurance contact center operations.
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Liveops helped a top insurance company handle seasonal spikes in customer inquiries. The company needed to convert more inbound interest... into licensed sales conversations, especially during annual enrollment periods. Liveops provided a nationwide network of licensed insurance support agents to qualify leads and connect buyers to the right products. Seasonal capacity tripled from 200 to 600 agents in three months. Qualified transfers averaged 20% and conversion rates exceeded 10%, beating previous vendors.
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Liveops partnered with a national insurance leader for over 10 years. The program began as voice-based sales support for licensed... agents. It grew to include applicant upgrades, direct bill, and outbound engagement. Liveops introduced new call types and improved agent performance with data insights and incentives. Inbound conversion rates reached 33%. Outbound conversion rates rose from 12.5% to 34%. The program achieved a 99% CSAT score and 90% compliance. 12% of agents have stayed since 2015, showing strong retention.
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Liveops delivered Learning as a Service (LaaS) and AI simulation to help a leading insurance company improve agent certification. The solution enabled... scalable, realistic role-play and guided practice for groups from 15 to over 300 agents. Agents were ready to support certification within two weeks. Average Handle Time dropped by 34% and abandoned calls fell by 30%. The program ensured 100% staffing and strong brand alignment for customer-facing teams.
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Liveops helped a top five national insurance company handle disaster-driven call surges. During Hurricane Sandy, Liveops agents managed nearly 50,000... calls, increasing capacity by 65%. For Hurricane Ida, call volume spiked 40%, with 89% of calls answered in under 20 seconds. Liveops' remote agent network scaled quickly, ensuring timely, empathetic support during crises. The partnership enabled the insurer to maintain high service levels and adapt to unpredictable events.
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Liveops launched a pilot with a leading student transportation platform to test flexible offshore customer support. Starting with 10 agents... in the Philippines, Liveops delivered a 100% CSAT score and 95% answer rate in just three weeks. The team provided rapid schedule adjustments, including 22-hour weekend coverage and overnight support within one day. Liveops outperformed both the client’s internal team and another BPO vendor in transfer ticket accuracy and escalation handling. The pilot’s success led to a long-term partnership and expanded support for the busy back-to-school season.
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Liveops moved onboarding support for a national logistics leader to the Philippines. The team cut support costs by 63% and... reduced transfers to internal teams from 15% to under 2%. Quality stayed high with an 88% QA score. The solution used precision scheduling and real-time coaching. The client now keeps ongoing support in the Philippines for better cost and efficiency.
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Liveops helped a national non-emergency medical transportation provider scale support hours by 4. 5x, from 600 to 2,700 weekly, in...just six months. The provider faced high Monday call volumes, with 30% of weekly service on that day. Liveops used precision staffing and a distributed agent model to meet demand. They implemented 100% AI-driven call auditing with Observe.AI for quality assurance. The program expanded to bilingual English and Spanish support, improving service for more members.
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Liveops helped a national logistics leader cut support costs by 63% by moving onboarding assistance to the Philippines. Filipino agents guided... applicants through compliance and onboarding, reducing escalations and improving quality. The team achieved a 13% reduction in transfers and an 88% QA score. Liveops worked with the client's hiring technology partner to streamline applicant workflow. The solution used precision scheduling and real-time coaching to keep hiring fast and efficient.
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Liveops helped a national logistics leader cut onboarding support costs by 63% by moving operations to the Philippines. Filipino agents guided... thousands of job applicants through compliance and onboarding, reducing escalations and maintaining an 88% QA score. Transfers back to internal teams dropped from 15% to under 2%. The solution included inbound and outbound applicant support, precision scheduling, and real-time coaching. The client now keeps ongoing onboarding support in the Philippines for peak and non-peak hiring cycles.
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Liveops helped a national delivery provider hire over 200,000 seasonal workers in two months. The company faced technical issues and... high support demand during peak hiring. Liveops deployed 1,415 certified agents across 29 states using custom training. They managed omnichannel support and automated reporting. The result was a 93.3% CSAT score and 73.3 NPS, supporting 195,858 candidates.
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Liveops helped a national non-emergency medical transportation provider handle a 4. 5x increase in call volume, scaling from 600 to...2,700 service hours per week in six months. Mondays saw 30% of weekly volume, making flexible staffing critical. Liveops used precision scheduling and a distributed agent model to meet demand spikes. The provider implemented Observe.AI for 100% call auditing, moving from manual to automated quality assurance. The solution improved service consistency and responsiveness for high-volume days.
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Liveops helped a national delivery provider support 200,000 seasonal job candidates during peak hiring. The company faced technical issues and... high support demand. Liveops deployed 1,415 certified agents across 29 states. They managed nearly 196,000 candidate interactions using an omnichannel approach. The program achieved a 93.3% CSAT and 73.3 NPS, showing strong customer satisfaction.
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LiveNexus REVEAL helped a leading U. S. retailer enforce compliance in its contact center. The tool monitored 46,244 events and...blocked $230,735 in out-of-policy transactions. It flagged 496 agents for review and affected 18,417 cases. Real-time policy enforcement reduced financial risk and improved compliance visibility. Continuous data-driven calibration allowed the retailer to adapt policy thresholds quickly.
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Liveops helped a Fortune 100 athletic apparel company scale customer support by 300% during peak periods. The company replaced its... brick-and-mortar contact center with a flexible, remote-first model. Customer satisfaction (CSAT) rose by 23% since launch, with monthly gains of 4% to 10%. Average speed to answer dropped from 45 to 28 seconds. The company expanded its partnership with Liveops by 11% year-over-year.
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Liveops helped a leading floral delivery company handle big spikes in customer service during holidays. The company needed fast agent... onboarding and support across calls, email, and chat. Liveops deployed 85 agents, recertified them in under 30 days, and adjusted quickly to last-minute changes. The team kept a 97% staffing rate and reached a 91% quality score during peak times. Liveops also scored 4.67 out of 5 on the 'Improves People’s Lives' metric.
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Liveops helped a leading floral delivery company handle big spikes in customer service during holidays like Mother’s Day. The company needed... fast agent onboarding and support across calls, email, and chat. Liveops deployed 85 agents, recertified them on a new platform in under 30 days, and adjusted quickly to last-minute changes. They kept a 97% staffing rate and a 91% quality score during peak times. The program also scored 4.67 out of 5 for improving people’s lives.
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Liveops helped a leading luxury retailer handle over 8 million customer inquiries during peak holiday seasons. The retailer faced major... staffing shortages and underperforming vendors, risking service levels and brand reputation. Liveops rapidly onboarded 671 new agents and delivered 4,250+ extra support hours. Their team resolved 16,000+ tasks that other providers could not complete. Liveops outperformed all partners in key metrics like average handle time and customer satisfaction scores.
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Liveops helped a global retailer handle a surge in customer support during the holiday season. The company provided voice and... messaging support across the U.S. and the Philippines. Liveops ranked #1 in customer satisfaction (CSAT) among all vendors, with 86.7% for voice and 83% for messaging. Messaging conversion reached 13.29%, beating the client’s goal. Liveops also delivered the lowest messaging handling time and supported high-value retail interactions.
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Liveops helped a global retailer cut customer support costs by 54% by moving operations to the Philippines. The retailer scaled... from 107 to 1,103 agents in just three weeks. Liveops' tiered agent model improved call handling and reduced wait times. The client exceeded forecasted outsourcing needs by 185% during peak events. Filipino agents achieved a 100% day 1 certification show rate and strong retention.
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Liveops recognized Cindrea as Agent of the Month for her work with a top pharma company. She consistently meets and... exceeds key performance goals. Her quality assurance scores and processing accuracy earned client praise. Cindrea values lifelong learning and adapts to client needs. Her structured routine and flexibility help her deliver high-quality service.
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Liveops recognized Jill as Agent of the Month for her work supporting a top pharma company. Jill uses her 25... years of remote work experience to deliver specialized customer care on a healthcare program. She values flexibility and empowers others by sharing her knowledge and empathy. Jill’s dedication and positive spirit help her excel in remote customer service roles. Her story highlights the impact of flexible, home-based customer support in the pharmaceutical industry.
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LiveNexus by Liveops helped a top pharma company improve customer experience and operational efficiency. The company used AI-powered tools for... agent guidance, compliance, and workflow automation. LiveNexus enabled better customer retention, reduced manual effort, and improved service quality. The solution provided actionable insights and supported regulatory compliance. The pharma company saw more consistent customer interactions and stronger governance.
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Liveops helped a global pharmaceutical client keep patient satisfaction at 96%+ while reducing costs. The client needed to balance compliance,... cost, and care with a mix of clinical and non-clinical call center agents. Liveops provided a nationwide network of remote agents, tailored training, and a triage process to route calls efficiently. The partnership doubled utilization rates, cut overhead, and ensured ongoing compliance. Over 514,000 unique patients were supported in a 17-year partnership.
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Liveops helped a top pharma company support over 514,000 unique patients. The company needed to cut costs while keeping high... patient satisfaction and compliance. Liveops provided a remote agent network and a pay-for-productive-time model. This let the client pay only for active support time. Patient satisfaction stayed above 96%. The company doubled utilization rates and lowered operational costs.
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Liveops helped the #1 best-selling tax preparation software company scale customer support during tax season. The company needed to handle... surges in demand and reduce costs. Liveops provided a flexible remote agent network, enabling real-time scalability and nationwide coverage. The client achieved a 152% year-over-year increase in support hours, a 6-point NPS improvement, and over 25% cost savings compared to other BPO models. Liveops' solution improved customer satisfaction and operational efficiency.
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Liveops responded to a major credit bureau's data breach by scaling from 29 to 293 customer service agents in just six weeks. The team rostered... 50 new agents within 48 hours for each class, repeating this process 11 times. Liveops used a flexible workforce model and focused on tech-savvy agents with IT support skills. This rapid response helped the credit bureau manage unpredictable call spikes and provide critical support during the crisis.
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Liveops helped a leading tax preparation software provider handle high call volumes during tax season. The support model scaled from... 77 to 700 agents, managing 460,124 calls from January to April 15. Liveops achieved a 52.6 tNPS, 10 points above the partner average, and reduced transfer rates by 46%. The program enabled faster customer filing milestones and improved issue resolution rates. The client ranked Liveops as their top partner for customer support metrics.
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Liveops responded to a major data breach at a leading credit bureau. The company scaled from 29 to 293 customer... service agents in just six weeks. Liveops prepared agent rosters of 50 within 48 hours for each class, repeating this 11 times. They delivered 721 support hours in a single peak day. The rapid response helped the credit bureau manage unpredictable call spikes and maintain service levels during the crisis.
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Liveops helped a top-rated wireless carrier scale customer support during rapid growth. The carrier faced high attrition and staffing shortages... as it surpassed 4 million customers. Liveops provided a flexible, nationwide agent network, improving response times and service quality. The partnership led to a 17X increase in call volume handled, a 12.23% rise in average order value, and an 18.75% boost in Voice of Customer scores. Liveops enabled the carrier to meet demand and drive higher customer satisfaction.
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Liveops helped a top-rated wireless carrier handle rapid growth and rising customer expectations. The carrier faced staffing shortages and high... attrition as it surpassed 4 million customers. Liveops provided a flexible, nationwide agent network, improving coverage and response times. The partnership led to a 17X increase in call volume handled, a 12.23% rise in average order value, and an 18.75% boost in Voice of Customer scores. The carrier improved customer satisfaction and operational efficiency with scalable support.
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Liveops helped a top-rated wireless carrier scale customer support. The carrier used Liveops to handle more customer requests. This helped... the company grow. The case study shows how flexible support can help telecom companies.
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Liveops helped a national virtual care provider handle up to 75,000 calls per month. The provider needed to scale support... and add bilingual Spanish service. Liveops used a flexible agent model and precision scheduling. They replaced third-party translation with certified bilingual agents. Results included 97.5% SLA compliance, 89% quality scores, and 96% CSAT. Member experience improved and costs dropped.
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Liveops Virtual Flex model helped a leading medical testing company handle rapid growth and 24/7 patient support. The company faced... agent shortages and needed HIPAA-compliant, empathetic agents. Liveops provided qualified virtual agents nationwide, ensuring business continuity during weather events and the pandemic. The partnership enabled fast onboarding, seamless platform transitions, and met or exceeded staffing and KPI goals. The client praised Liveops for professionalism, flexibility, and strong partnership.
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Liveops helped a national non-emergency medical transportation provider handle high Monday call volumes and rapid demand surges. The provider needed... to ramp up support quickly, especially during peak periods like the first Monday of the year. Liveops delivered a flexible support model, scaling up to 1,200 agents and 21,000 hours in a week. The ramp-up time was 75% faster than the client’s internal teams. Liveops also expanded bilingual English and Spanish support and used AI to audit 100% of calls. The program grew 25x in weekly support hours, maintaining service quality and fast response times.
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Liveops agent John uses his 15 years of sales and 20 years of sales management experience to deliver high-quality customer service from his home in Titusville, Florida. He guides callers... through complex insurance options, focusing on programs like Medicare and Medicaid. John relies on clear communication and empathy to help customers understand their choices. He values flexibility, community support, and gamification within the Liveops platform. His dedication and competitive spirit drive strong performance and customer satisfaction.
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Liveops recognized Pam Davis as Agent of the Month for her compassionate support on a major healthcare program. Pam builds strong... connections with patients, making them feel valued and cared for. She stays organized to deliver smooth, supportive experiences on every call. Her approach is shaped by empathy, preparation, and a commitment to service. Pam's dedication has a lasting impact on patients and the Liveops community.
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Angela wanted a flexible job after moving to Arizona. She had over 35 years in medical administration but could not... find the right fit at local hospitals. Liveops offered her remote work as an independent contractor. She now provides patient support for a leading pharmaceutical company from home. Angela enjoys the flexibility and work-life balance Liveops gives her.
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Liveops recognized Evonne as Agent of the Month for her outstanding service. She consistently delivers strong customer support metrics and... is known for her reliability and professionalism. Evonne prepares each day by organizing her workspace and reviewing program updates. Her dedication to balance and preparation helps her succeed in remote customer service. She values flexibility, allowing her to support her family while excelling at work.
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Liveops has enabled a property and casualty insurance provider to cut customer support costs by up to 50% through a multi-region delivery model across the U. S., Mexico, and...the Philippines. This approach also improved operational resilience, allowing the provider to handle 150% of unexpected peak demand. The case study highlights the shift from single-region to multi-geography support models for enhanced cost efficiency and scalability.
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Liveops supports a leading insurance provider in transitioning to a multi-region customer operations model, enhancing service continuity and achieving significant cost savings. The shift from... a U.S.-only model to a global strategy, including operations in Mexico and the Philippines, resulted in faster agent proficiency and improved demand management during storms.
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Liveops showcased a case study where a leading property and casualty insurance provider adopted a multi-region customer support model. Transitioning from a... U.S.-only model to operations in the U.S., Mexico, and the Philippines, the insurer improved operational flexibility and cost efficiency. The expanded model enabled handling 150% of unexpected demand spikes and achieved significant cost savings.
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Liveops is expanding its customer experience outsourcing services across multiple industries, including insurance, healthcare, and telehealth. The company is leveraging... its global network of over 20,000 agents and AI-enabled solutions to support enterprise clients in adopting multi-solution, multi-region CX strategies. This expansion reflects a shift towards performance-based CX models prioritizing flexibility, quality, and measurable outcomes.
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Liveops has been selected by a global wealth management leader to enhance U. S. support across voice and chat. The...program aims to improve internal service request resolution, reduce friction, and maintain precision in a regulated financial environment. It focuses on account services, technical troubleshooting, and accurate documentation, ensuring consistent service levels and audit readiness.
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Liveops has partnered with a global e-commerce marketplace to enhance its customer experience operations using AI and a hybrid delivery model. This partnership aims... to address rising customer demand by integrating U.S.-based voice support with Philippines-based digital support, optimizing costs, and improving service quality. Liveops will also provide Learning-as-a-Service to accelerate agent readiness and operational excellence.
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Liveops is expanding its customer experience outsourcing solutions across multiple industries, including insurance, healthcare, and telehealth. The company is enhancing... its offerings with bilingual support, AI-assisted programs, and expanded geographical coverage. These expansions are driven by enterprise clients consolidating vendors and adopting Liveops' flexible, performance-based CX models.
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Liveops showcased a case study where they supported a non-emergency medical transportation provider facing significant demand spikes. The study highlighted... a 580% increase in call volume over three weeks, with a 40% surge capacity during peak season and a 75% faster ramp-up time. This emphasizes the importance of robust transportation support in ensuring reliability and reducing uncertainty, particularly in healthcare-related environments.
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Liveops has partnered with a global wealth management firm to enhance U. S. branch support through voice and chat services....The initiative aims to improve resolution quality and consistency, crucial in the regulated financial sector. The program leverages U.S.-based customer service professionals and structured workflows to ensure accurate documentation and scalable support.
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Liveops has expanded its nearshore operations in Puebla, Mexico, enhancing its global customer service delivery model. This expansion supports a... leading U.S. insurer by providing bilingual, time zone-aligned support. The move is part of Liveops' strategy to offer flexible, AI-enabled customer experience solutions across onshore, nearshore, and offshore locations, meeting the growing demand for efficient, bilingual customer support in regulated industries.
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Liveops has expanded its nearshore operations in Puebla, Mexico, enhancing its global customer service delivery. This expansion supports a leading... U.S. insurer by providing bilingual, time zone-aligned support, reflecting growing demand in regulated industries. The move is part of Liveops' strategy to integrate AI-enabled capabilities and offer flexible, scalable customer experience solutions across onshore, nearshore, and offshore locations.
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Liveops is expanding its multi-client enterprise operations, indicating growth in its customer service outsourcing solutions. This expansion suggests increased demand... and adoption of Liveops' flexible outsourcing services by multiple enterprises.
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Liveops enhances virtual healthcare by offering comprehensive concierge services that streamline the patient journey from scheduling to post-visit follow-up. These services reduce... operational friction, improve patient experience, and support healthcare teams by managing non-clinical tasks. This approach ensures telehealth access is both available and user-friendly, increasing patient adoption and satisfaction.
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Liveops is expanding its customer experience (CX) solutions across multiple industries, including insurance, healthcare, and telehealth. The company is leveraging... its global network of over 20,000 agents and AI-enabled solutions to support enterprise clients in consolidating and expanding their CX programs. This growth includes new solution types like bilingual support and AI-assisted agent programs, positioning Liveops for continued momentum in 2026.
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