Latest Product Updates and Feature Enhancements on LiveOps
Liveops releases 2026 AI maturity benchmark for customer experience
Liveops has released its 2026 AI maturity benchmark report, focusing on advancements in customer experience. This report provides insights into how AI technologies are being integrated to enhance cus...tomer service operations.
Liveops has launched LiveNexus, an innovation lab designed to help organizations prototype AI-led customer experience solutions. LiveNexus allows clients to test AI tools and automation in a safe env...ironment, aiming to improve customer interactions and operational efficiency. The lab focuses on removing workflow friction and ensuring AI solutions integrate seamlessly into existing operations.
Liveops Unveils LiveNexus to Help Enterprises Modernize CX with Confidence - Business Wire
Liveops has launched LiveNexus, a new solution aimed at helping enterprises modernize their customer experience (CX) with greater confidence. This product is designed to enhance CX capabilities, offe...ring businesses a robust platform for improving customer interactions.
Liveops Unveils LiveNexus to Help Enterprises Modernize CX with Confidence - Yahoo Finance
Liveops has launched LiveNexus, an AI and human orchestration platform designed to modernize customer care operations. LiveNexus integrates AI with Liveops' extensive network of agents and operationa...l data to provide scalable, production-ready solutions. It aims to help enterprises safely adopt AI in customer experience management, offering use cases like AI-assisted support and smarter automation.
Latest! Liveops Elevates Molly Moore to President & COO to Advance AI ...
Liveops has promoted Molly Moore to President and COO, enhancing its focus on AI-driven customer experience solutions. Moore will lead the integration of global service delivery, go-to-market executi...on, and platform innovation. This move aligns with Liveops' strategy to shift from traditional outsourcing to a technology-enabled model, emphasizing outcomes over capacity. The company has expanded its AI capabilities through LiveNexus, aiming to improve customer experience in complex environments.
Liveops Elevates Molly Moore to President & COO to Advance AI-Driven CX Platform Strategy
Liveops has promoted Molly Moore to President and COO to advance its AI-driven customer experience platform strategy. This move aligns with Liveops' shift towards integrating operations, technology, ...and global delivery into a cohesive model. Moore will lead the company's efforts to enhance its AI capabilities through LiveNexus, focusing on improving customer outcomes and operational efficiency.
Awards, Recognitions, and Industry Achievements of LiveOps
Liveops Named a 2026 Healthiest Employer
Liveops has been recognized as one of Arizona's Healthiest Employers for 2026 by the Phoenix Business Journal, securing the #5 spot for the second year in a row. This accolade highlights Liveops' com...mitment to employee well-being through its Thriveops wellness program, which supports physical, mental, financial, social, and community well-being for its remote workforce.
Liveops Recognized for Delivering Scalable, High-Quality CX Outcomes in an AI-Driven Market
Liveops has been named a finalist for Outsource Partner of the Year in the 2026 Excellence in Customer Service Awards by Business Intelligence Group. This recognition highlights Liveops' ability to d...eliver scalable, high-quality customer experience outcomes using AI and flexible global talent. The company's LiveNexus platform enhances customer service by integrating AI with structured operations, resulting in significant cost savings and improved service performance for clients.
Liveops Recognized for Delivering Scalable, High-Quality CX Outcomes in ...
Liveops has been recognized for its excellence in delivering scalable and high-quality customer experience (CX) outcomes. This recognition highlights Liveops' commitment to providing superior custome...r service solutions.
Liveops Named 2026 Finalist for CCW's BPO of the Year and CCWomen's ...
Liveops has been named a finalist for the Customer Contact Week's BPO of the Year Award and CCWomen's Best Workplace for Gender Equity Award. This recognition highlights Liveops' innovative customer ...experience solutions and its commitment to workforce flexibility and inclusion. The company's model combines a distributed workforce with technology to deliver high-quality customer service, particularly benefiting women in the workforce.
Liveops Named 2026 Finalist for CCWs BPO of the Year and CCWomens Best Workplace for Gender Equity Award
Liveops has been named a finalist for the 2026 Customer Contact Week's BPO of the Year and CCWomen's Best Workplace for Gender Equity Awards. This recognition highlights Liveops' innovative customer ...experience outsourcing model, which emphasizes workforce flexibility and inclusion, leading to improved client outcomes. The company is noted for its strong representation of women across its workforce and leadership roles, enhancing its operational effectiveness.
Liveops Wins Prestigious Stevie Awards for Customer Service Excellence - The Globe and Mail
Liveops received a Stevie Award for Customer Service Excellence at the 18th Annual Stevie Awards for Sales & Customer Service, recognizing its outstanding performance in customer service.
