SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.
Lumoa: Lumoa enables prioritization and investment in impactful brand, product, and customer experiences. The platform simplifies decision-making for memorable engagements.
Introducing SmileBack and Lumoa
SmileBack, Lumoa, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SmileBack covers Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.
Lumoa focuses on Customer Feedback Management with Promotions, Workflow Management, Engagement Management with Website, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SmileBack and Lumoa: Best activities based on customer satisfaction
SmileBack in Action: Unique Activities
How can SmileBack enhance your Collecting Feedback process?
"...Smileback has simplified our CSAT experience for both internal and external users...." Peer review by Sarah B, VP of Delivery, Computer Software
How efficiently Does SmileBack manage your Engaging Conversational Surveys?
"...Before SmileBack, we were using email replies for follow up with less than 10% feedback...." Peer review by Consultant in Information Technology
What Are the key features of SmileBack for Rating And Review Management?
"...We can also easily see which customers rate us the highest and would rate our business highly...." Peer review by Daniel Nunns, Service Support Team Lead, Envisage Technology
What benefits does SmileBack offer for Helpdesk Management?
"...SmileBack helps its users easily gather feedback after every single support interaction through their help desks...." Peer review
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Grow market share
- See 5 more
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve efficiency
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Increase sales & revenue
- See 2 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| SmileBack | Lumoa | |
|---|---|---|
| Peer score | 4.8 | 4.4 |
| Peer insights | 1239 | 483 |
| Top industries |
Information Technology And Services 60.0%
Computer Software 12.0%
Computer & Network Security 12.0%
|
Information Technology And Services 71.0%
Retail 21.0%
Health, Wellness And Fitness 6.0%
|
| SMB and Mid-Market | 98.0% | 100.0% |
| Enterprise | 2.0% | 0.0% |
| Pricing | SmileBack |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Lumoa news
Product News April 2025
Lumoa introduced several product enhancements in April 2025. The Ask AI feature now recognizes and lists all available data filters, streamlining targeted customer feedback analysis. Users can also apply reverse linear scales, addressing regional preferences where lower scores indicate positive outcomes. These updates improve Lumoas AI-driven customer experience analytics, offering greater flexibility and actionable insights.
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