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Medallia Experience Cloud vs Qualtrics Customer Experience: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Medallia Experience Cloud medium Failure Risk for Qualtrics Customer Experience medium
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Comparison Summary

This comparison report of Medallia Experience Cloud vs. Qualtrics Customer Experience is based on a specific set of business needs and context. The comparison uses 6318 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and Qualtrics Customer Experience

Medallia Experience Cloud, Qualtrics Customer Experience, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.

Qualtrics Customer Experience focuses on Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.

"The program team was excellent in understanding our needs, and the commitment that Medallia could help Brightstar launch quickly was a big selling point for us. This is only just the beginning of a long partnership together. " - Brian Powers

"The intuitive platform with integrated analytics has helped our company REDUCE CUSTOMER INSIGHTS REPORTING TIME BY 50%, enabling faster reactions to feedback and resulting in a 15% increase in acquisitions and MILLIONS IN INCREMENTAL REVENUES. " - Allianz

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than Qualtrics Customer Experience for

Software Failure Risk

  • medium

logo Qualtrics Customer Experience

Focus area

Qualtrics Customer Experience is better than Medallia Experience Cloud for

Software Failure Risk

  • medium

About

SaaS platform to reveal customer insights, and make them actionable

Customer Experience Management to understand the customers’ experiences and take the right actions

Age

2001

2002

Financials

SERIES F

SERIES C

Business Need

Total Processes
(we found evidences for)

50

57

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (296)

Read Reviews (164)

measuring net promoter score

Read Reviews (76)

Read Reviews (46)

measuring customer satisfaction

Read Reviews (37)

Read Reviews (26)

engagement management

Read Reviews (130)

Read Reviews (83)

engaging and following up

Read Reviews (90)

Read Reviews (72)

customer case management

Read Reviews (72)

Read Reviews (4)

rating and review management

Read Reviews (54)

Read Reviews (6)

helpdesk management

Read Reviews (32)

Read Reviews (59)

sales call management

Read Reviews (23)

Read Reviews (0)

call recording

Read Reviews (14)

Read Reviews (0)

call analytics

Read Reviews (8)

Read Reviews (0)

sales review & feedback

Read Reviews (21)

Read Reviews (6)

communication management

Read Reviews (20)

Read Reviews (13)

sending & publishing communications

Read Reviews (8)

Read Reviews (8)

social media management

Read Reviews (18)

Read Reviews (44)

social media analytics

Read Reviews (11)

Read Reviews (41)

engaging on social media

Read Reviews (4)

Read Reviews (1)

lifetime value management

Read Reviews (9)

Read Reviews (12)

reputation management

Read Reviews (4)

Read Reviews (2)

performance management

Read Reviews (4)

Read Reviews (0)

workflow management

Read Reviews (4)

Read Reviews (3)

relationship management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (1)

Read Reviews (3)

loyalty management

Read Reviews (1)

Read Reviews (43)

touchpoint management

Read Reviews (1)

Read Reviews (2)

training & onboarding

Read Reviews (0)

Read Reviews (24)

products & pricelist management

Read Reviews (0)

Read Reviews (19)

campaign analytics

Read Reviews (0)

Read Reviews (2)

campaign management

Read Reviews (0)

Read Reviews (14)

campaign analytics

Read Reviews (0)

Read Reviews (2)

contact list management

Read Reviews (0)

Read Reviews (6)

contract management

Read Reviews (0)

Read Reviews (5)

sales document management

Read Reviews (0)

Read Reviews (6)

contract management

Read Reviews (0)

Read Reviews (5)

content curation

Read Reviews (0)

Read Reviews (3)

content management

Read Reviews (0)

Read Reviews (3)

content curation

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Increase sales & revenue

  • Increase customer life time value

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Scale best practices

  • Launch new products

  • Enter new markets internationally or locally

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • website

  • promotions

  • offline

  • on premises

  • social media

  • support groups

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • chat

  • mass media

  • television

  • See 12 more

  • e-mail

  • phone calls

  • website

  • promotions

  • offline

  • on premises

  • social media

  • support groups

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • chat

  • mass media

  • television

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting