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Compare Medallia Experience Cloud vs InMoment

Comparison Summary

For Medallia Experience Cloud vs InMoment comparison, Our AI algorithm looked at 5543 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Medallia Experience Cloud and InMoment to solve their respective business needs.

Pros and cons of Medallia Experience Cloud and InMoment

Medallia Experience Cloud is more suited to businesses that require Collecting Direct Feedback and Engaging Conversational Surveys where as InMoment is focused towards Collecting Feedback and Engaging Conversational Surveys .

Both Medallia Experience Cloud and InMoment are Customer Feedback Management software, peers recommend Medallia Experience Cloud for call management and address customer review & feedback where as InMoment is more known for engaging and following up and Engaging conversational surveys .

logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than InMoment for

Software Failure Risk

  • medium

logo InMoment

Focus area

InMoment is better than Medallia Experience Cloud for

Software Failure Risk

  • low

About

SaaS platform to reveal customer insights, and make them actionable

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Age

2001

2002

Financials

IPO

M&A

Business Need

Total Processes
(we found evidences for)

50

70

Total Goals
(we found evidences for)

13

15

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


customer case management


rating and review management


helpdesk management


sales call management


sales review & feedback


communication management

sending & publishing communications


social media management

social media analytics

engaging on social media




lifetime value management




reputation management


performance management


workflow management


relationship management


generation of new leads


lead qualification

lead qualification: technographic


competitive intelligence


loyalty management



touchpoint management






contact list management


training & onboarding


campaign management


products & pricelist management


sales document management


conference call management



segmentation and targeting


category management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Increase customer life time value

  • Launch new products

  • Improve efficiency

  • Improve internal communications

  • Improve stakeholder relations

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • See 12 more

Top Channels

Channels Used

  • promotions

  • social media

  • phone calls

  • e-mail

  • chat

  • website

  • Slack

  • offline

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • review sites

  • trade shows

  • video

  • on premises

  • games

  • omnichannel

  • events

  • movies

  • Yelp

  • Twitter

  • Snapchat

  • Instagram

  • coupons

  • See 24 more
  • promotions

  • social media

  • phone calls

  • e-mail

  • chat

  • website

  • Slack

  • offline

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • review sites

  • trade shows

  • video

  • on premises

  • games

  • omnichannel

  • events

  • movies

  • Yelp

  • Twitter

  • Snapchat

  • Instagram

  • coupons

  • See 24 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting