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Compare Medallia Experience Cloud vs InMoment

Comparison Summary

This comparison report of Medallia Experience Cloud vs. InMoment is based on a specific set of business needs and context. The comparison uses 5543 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and InMoment

Medallia Experience Cloud, InMoment, NICE Satmetrix, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.

InMoment focuses on Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.

"Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. " - John White

"We have always existed to serve the needs of our members. And now, we have the strategy, technology tools, and CX partners to take our service legacy to the next level. " - Margot Asiri

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than InMoment for

Software Failure Risk

  • medium

logo InMoment

Focus area

InMoment is better than Medallia Experience Cloud for

Software Failure Risk

  • low

About

SaaS platform to reveal customer insights, and make them actionable

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Age

2001

2002

Financials

SERIES F

PRIVATE

Business Need

Total Processes
(we found evidences for)

50

70

Total Goals
(we found evidences for)

13

15

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


customer case management


rating and review management


helpdesk management


sales call management


sales review & feedback


communication management

sending & publishing communications


social media management

social media analytics

engaging on social media




lifetime value management




reputation management


performance management


workflow management


relationship management


generation of new leads


lead qualification

lead qualification: technographic


competitive intelligence


loyalty management



touchpoint management






contact list management


training & onboarding


campaign management


products & pricelist management


sales document management


conference call management



segmentation and targeting


category management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Increase customer life time value

  • Launch new products

  • Improve efficiency

  • Improve internal communications

  • Improve stakeholder relations

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • See 12 more

Top Channels

Channels Used

  • promotions

  • social media

  • phone calls

  • e-mail

  • chat

  • website

  • Slack

  • offline

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • review sites

  • trade shows

  • video

  • on premises

  • games

  • omnichannel

  • events

  • movies

  • Yelp

  • Twitter

  • Snapchat

  • Instagram

  • coupons

  • See 24 more
  • promotions

  • social media

  • phone calls

  • e-mail

  • chat

  • website

  • Slack

  • offline

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • review sites

  • trade shows

  • video

  • on premises

  • games

  • omnichannel

  • events

  • movies

  • Yelp

  • Twitter

  • Snapchat

  • Instagram

  • coupons

  • See 24 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting