Livechat: LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.
UJET: UJET is revolutionizing customer experience through its innovative cloud contact center platform. The platform offers advanced solutions for seamless customer interactions.
Introducing Livechat and UJET
Livechat, Lime Connect, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat, whereas UJET, Toky, Freshdesk Contact Center, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Livechat covers Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.
UJET focuses on Helpdesk Management with Phone Calls, Contact List Management with Phone Calls, Engagement Management with Phone Calls, Customer Feedback Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Livechat and UJET: Best activities based on customer satisfaction
Livechat in Action: Unique Activities
How does Livechat address your Helpdesk Management Challenges?
"...I love the social media integration coming with this tool,allowing our clients chat with the help desk : right from our Facebook company page...." Peer review by Vikram B., Information Technology and Services
What makes Livechat ideal for Engagement Management?
"...- I use my phone and laptop to engage in Live Chats with our customers with ease and the same functionality Cons: Desktop version doesn't remove the notification of new messages all the time..." Peer review by Aaron Desjardins
Why is Livechat the best choice for Customer Feedback Management?
"...It is easy to use, very direct, and we get excellent feedback from customers who we connect with using the software...." Peer review by Will R., Athlete
How can Livechat optimize your Communication Management Workflow?
"...I like the daily reports Livechat sends to our email at the end of every workday..." Peer review by Tope Ojelabi
UJET in Action: Unique Activities
Why is UJET the best choice for Contact List Management?
"...uJet has been very helpful with integrating with Salesforce to document our contacts with customer...." Peer review by Administrator
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve ROI
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Improve brand engagement
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Improve digital and social presence
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Improve efficiency
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Build brand awareness
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Scale best practices
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Reduce bounce
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Improve visibility
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Increase average basket value
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Grow market share
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Improve consistency
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Increase customer life time value
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Enter new markets internationally or locally
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Launch new products
- See 15 more
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Enhance customer relationships
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Acquire customers
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Enter new markets internationally or locally
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Improve ROI
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Increase customer life time value
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Improve internal communications
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Improve stakeholder relations
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Improve digital and social presence
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Establish thought leadership
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Launch new products
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Grow market share
- See 11 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Livechat | UJET | |
|---|---|---|
| Peer score | 4.6 | 4.5 |
| Peer insights | 9330 | 1195 |
| Top industries |
Retail 17.0%
Computer Software 15.0%
Internet 11.0%
|
Consumer Services 24.0%
Consumer Electronics 19.0%
Computer Software 16.0%
|
| SMB and Mid-Market | 75.0% | 52.0% |
| Enterprise | 25.0% | 48.0% |
| Pricing | Livechat |
Integrations
Ecosystem partners each product commonly connects with.
Livechat
News
Latest UJET news
UJET Receives Frost & Sullivan's 2026 North American Competitive Strategy Leadership ...
UJET received the 2026 North American Competitive Strategy Leadership Recognition from Frost & Sullivan for its AI-driven customer experience platform. The award acknowledges UJET's strategic transformation into an AI-first CX platform, emphasizing mobile-native innovation and customer outcomes. UJET's AXO platform and acquisition of Spiral highlight its focus on AI integration without reducing headcount, enhancing customer satisfaction and operational efficiency.