Livechat: LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.
Talkative: Talkative automates 50% of customer support queries using AI, enhancing human agents' efficiency. Revenue is increased through live chat, WhatsApp, SMS, and video.
Introducing Livechat and Talkative
Livechat, Lime Connect, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat, whereas Talkative belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Livechat covers Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.
Talkative focuses on Engagement Management with Chat, Contact List Management with Website, Generation Of New Leads with Chat, Communication Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Livechat and Talkative: Best activities based on customer satisfaction
Livechat in Action: Unique Activities
How can Livechat enhance your Helpdesk Management process?
"...Livechat sends its users daily chat report ,which is helpful in rating the performance of the helpdesk team for the day...." Peer review by Justina E, Account Analyst
How efficiently Does Livechat manage your Customer Feedback Management?
"...If you are constantly receiving support related emails, or questions regarding your product, using LiveChat with a support person ready to help out your customers really improves customer satisfaction...." Peer review by Zach M, Business Development Representative, Information Technology and Services
Why is Livechat the best choice for Communication Management?
"...We're the online arm of a century old shoe repair business, and wanted to offer a way for our customers to quickly ask questions about potential repairs, check order status, etc. without the need to call or send an email and wait for a reply...." Peer review by Kaleb H., Director of Operations, Consumer Services
Talkative in Action: Unique Activities
How does Talkative address your Engagement Management Challenges?
"...Companies that wish to engage their customers from within their website/app...." Peer review from Talkative
What makes Talkative ideal for Contact List Management?
"...Drive Customer Contact Through Your Website...." Live Chat, Video Calling, Cobrowsing Software
How efficiently Does Talkative manage your Generation Of New Leads?
"...How Call-It Automotive use Talkative's live web chat and web calling functionality to improve lead generation and provide stellar customer service for their clients...." Talkative Case Study
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve ROI
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Improve brand engagement
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Improve digital and social presence
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Improve efficiency
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Build brand awareness
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Scale best practices
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Reduce bounce
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Improve visibility
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Increase average basket value
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Grow market share
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Improve consistency
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Increase customer life time value
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Enter new markets internationally or locally
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Launch new products
- See 15 more
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Improve digital and social presence
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Enter new markets internationally or locally
- See 2 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Livechat | Talkative | |
|---|---|---|
| Peer score | 4.6 | 4.4 |
| Peer insights | 9330 | 238 |
| Top industries |
Retail 17.0%
Computer Software 15.0%
Internet 11.0%
|
|
| SMB and Mid-Market | 75.0% | 73.0% |
| Enterprise | 25.0% | 27.0% |
| Pricing | Livechat |
Integrations
Ecosystem partners each product commonly connects with.
Livechat
News
Latest Talkative news
Talkative Product Updates
Talkative has introduced Voice AI Test Runs in beta, a feature enabling automated testing of voice AI agents against custom scenarios. This tool allows users to simulate customer interactions, assess bot responses, and ensure consistent performance post-configuration changes. It aids in validating updates and maintaining system stability by providing detailed interaction summaries and performance grades.