Overview: InMoment and Survio as Customer Feedback Management Category solutions.

InMoment and Survio both excel in the Customer Feedback Management category. InMoment specializes in tools for large enterprises, with features like analytics and AI that enhance customer satisfaction and brand engagement. Survio suits smaller businesses, offering basic feedback collection and report generation, particularly beneficial for industries like education and retail. While both provide vendor support, InMoment offers more comprehensive support through various channels.

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

Survio: Survio helps create surveys quickly and easily, collecting data and generating professional reports. It offers templates, mobile-ready surveys, and multi-channel data collection for deeper respondent insights.

InMoment and Survio: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

InMoment excels at collecting feedback, measuring NPS, and engaging through conversational surveys, offering comprehensive support for large-scale feedback initiatives. read more →

Survio specializes in feedback collection, CSAT measurement, and communication management, catering to more straightforward market research needs. read more →

Business Goals

InMoment empowers businesses to improve customer satisfaction and brand engagement, essential for enterprises seeking to scale internationally. read more →

Survio aids in enhancing efficiency and digital presence, suitable for entities aiming to refine their online engagements. read more →

Core Features

InMoment offers advanced analytics, custom reporting, and seamless integration, making it suitable for companies prioritizing data-driven decision-making. read more →

Survio provides custom reports and analytics, addressing the needs of businesses focusing on straightforward data management. read more →

Vendor Support

InMoment delivers robust 24/7 support, including chat and email, accommodating businesses with around-the-clock operational needs. read more →

Survio provides 24/7 email support but with fewer support options, fitting simpler support demands. read more →

Segments and Industries

InMoment is favored by large enterprises in software and IT, highlighting its strength in handling complex, large-scale operations. read more →

Survio serves education and retail sectors, well-suited for market research, especially in smaller organizational structures. read more →

Operational Alignment

InMoment integrates seamlessly into enterprise workflows, backed by its detailed data import/export capabilities, suitable for sophisticated environments. read more →

Survio aligns with less complex operations, offering easy-to-use tools that fit into simpler business processes. read more →