Overview: InMoment and QuickTapSurvey as Customer Feedback Management Category solutions.
InMoment excels in handling broad customer feedback needs, ideal for large enterprises with sophisticated analytics and AI-powered insights. It supports initiatives like improving customer satisfaction and acquiring new customers, with strong 24/7 support preferences. QuickTapSurvey shines with a focus on trade show marketing and offline surveys, making it suitable for smaller enterprises or specific events. It offers robust data export and custom reporting features but lacks extensive 24/7 support, aligning with specific industry needs like telecommunications and non-profit sectors.
InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
QuickTapSurvey: QuickTapSurvey is the #1 rated offline survey app for data collection using iPads, iPhones, and Android devices. It captures data even without an internet connection.
InMoment and QuickTapSurvey: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
InMoment supports collecting feedback, measuring net promoter score, and managing helpdesk activities, fitting broad customer feedback needs. read more →
QuickTapSurvey focuses on offline trade show marketing, collecting feedback, and motivation management, tailored for specific uses. read more →
Business Goals
InMoment aligns with goals like improving customer satisfaction and acquiring customers, supporting large enterprises in engaging customers effectively. read more →
QuickTapSurvey aims to improve customer satisfaction and ROI, aligning more with targeted event-specific objectives. read more →
Core Features
InMoment offers advanced analytics, AI-powered insights, and custom reports, meeting needs of users seeking in-depth data analysis. read more →
QuickTapSurvey provides data export and custom reports suitable for companies wanting quick access to specific, event-based insights. read more →
Vendor Support
InMoment's 24/7 support is favored by large users, highlighting their reliance on constant technical support. read more →
QuickTapSurvey has limited 24/7 support, aligning with less complex usage needs of smaller or more specialized businesses. read more →
Segments and Industries
InMoment suits large enterprises and sectors like IT and software, reflecting its capacity for handling extensive feedback data. read more →
QuickTapSurvey is popular in industries like telecommunications, aligning well with specific user scenarios and events. read more →
Operational Alignment
InMoment fits large operational scales, integrating into detailed workflows with features like data import/export and security. read more →
QuickTapSurvey matches smaller operational scales, ideal for businesses needing quick deployment at trade shows or events. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
InMoment in Action: Unique Use Cases
How does InMoment facilitate Collecting Feedback?
What Are the key features of InMoment for Engaging Conversational Surveys?
What makes InMoment ideal for Helpdesk Management?
What Are the key features of InMoment for Contact List Management?
QuickTapSurvey in Action: Unique Use Cases
How does QuickTapSurvey address your Trade Show Marketing Challenges?
Alternatives
Integrations
Few InMoment Integrations
Few QuickTapSurvey Integrations
News
Latest InMoment News
Latham Watkins Advises Press Ganey Forsta in Acquisition of InMoment
Press Ganey Forsta has announced the acquisition of InMoment, a customer experience technology company known for its AI and natural language processing capabilities. This deal brings together two leaders in experience measurement and analytics, expanding their combined offerings in customer and employee experience solutions.
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