InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
BirdEye: Birdeye is the leading review and messaging platform for multi-location businesses. Reviews are managed, leads converted, surveys conducted, and referrals obtained.
Introducing InMoment and BirdEye
InMoment, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management, whereas BirdEye, Podium, ReviewTrackers, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.
BirdEye focuses on Rating And Review Management, Customer Feedback Management, Engagement Management with Social Media, Reputation Management, etc.
"We see a strengthened commitment from management and throughout regional Dr ger business locations. With our new CX strategy developed jointly with InMoment, we have gained higher satisfaction rates for our customers and also our affected employees. " - Hauke Gastmeyer
"We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought ...our online rating to 4.7 across all platforms. We're showing up #1 on Google in our area now. People are calling us based on our reviews now! " - Chad Roylance
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
InMoment and BirdEye: Best activities based on customer satisfaction
InMoment in Action: Unique Activities
How can InMoment enhance your Collecting Feedback process?
"...I use the Intercom/Wootric API so I can send a CSAT to customers via Intercom chat...." Peer review by Administrator
Why is InMoment the best choice for Engaging Conversational Surveys?
"...Analyse how many detractors, passives and promoters you have and send follow-up ASAP...." Peer review by Ruben L, Marketing Manager, Marketing and Advertising
How can InMoment optimize your Helpdesk Management Workflow?
"...When needed, customer support was helpful and quite fast to answer. . ...." Peer review by Verified Reviewer, Research
How can InMoment optimize your Contact List Management Workflow?
"...In the recent history of customer experience (CX), speech-to-text has been a favorite talking point when it comes to giving your customers options...." 3 Ways Voice Can Take Your Feedback to the Next Level
BirdEye in Action: Unique Activities
What benefits does BirdEye offer for Rating And Review Management?
"...I highly recommend it if you are looking to improve your online rating, and have a multi-site business...." Peer review by Jackie L, Manager, Marketing & Growth
How can BirdEye optimize your Reputation Management Workflow?
"...BirdEye is changing the game with reputation management...." Peer review by Aaron Metzger, Founder, CATAPULT.digital
How can BirdEye optimize your Communication Management Workflow?
"...One of the most impressive and effective tools from birdEye is the way we can send a text message and emails to our clients...." Peer review by Gui S
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Establish thought leadership
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Enter new markets internationally or locally
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Increase sales & revenue
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Increase customer life time value
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Launch new products
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Improve efficiency
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Improve internal communications
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Improve stakeholder relations
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Improve consistency
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Improve digital and social presence
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Improve ROI
- See 12 more
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Acquire customers
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Improve digital and social presence
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Enhance customer relationships
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Increase sales & revenue
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Build brand awareness
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Scale best practices
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Establish thought leadership
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Improve ROI
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Improve efficiency
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Improve internal communications
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Grow market share
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Enter new markets internationally or locally
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Improve brand engagement
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Improve consistency
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Launch new products
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Increase customer life time value
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Improve visibility
- See 14 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| InMoment | BirdEye | |
|---|---|---|
| Peer score | 4.7 | 4.8 |
| Peer insights | 2755 | 6752 |
| Top industries |
Computer Software 26.0%
Information Technology And Services 23.0%
Internet 10.0%
|
Hospital & Health Care 16.0%
Consumer Services 10.0%
Medical Practice 10.0%
|
| SMB and Mid-Market | 85.0% | 88.0% |
| Enterprise | 15.0% | 12.0% |
| Pricing | InMoment | BirdEye |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest InMoment news
InMoment - Overview, News & Similar companies
Press Ganey Forsta is acquiring InMoment to enhance its customer experience technology and expand AI-driven insights across industries. This acquisition aims to combine both companies' capabilities to deliver advanced experience technology solutions.
Latest BirdEye news
Upgraded Birdeye AI Insights Closes the CX Loop for Multi-Location ...
Birdeye has launched an upgraded version of its AI-powered customer experience product, Birdeye Insights. The new features include prioritized recommendations, action tracking, and outcome dashboards, which help multi-location brands manage customer data effectively. The product integrates customer sentiment, reputation, and listings health into a single view, enhancing decision-making and accountability.
How can InMoment enhance your Social Media Management process?