Comparison Summary
This comparison report of Freshservice vs. ProProfs Help Desk is based on a specific set of business needs and context. The comparison uses 16485 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Freshservice and ProProfs Help Desk
Freshservice, ProProfs Help Desk, freshdesk, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Freshservice covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.
ProProfs Help Desk focuses on Helpdesk Management, Knowledge Management with Chat, Collaboration with E-Mail, Customer Feedback Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
ProProfs Help Desk
Focus area
ProProfs Help Desk is better than Freshservice for
Software Failure Risk
About
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
#1 Help Desk Ticketing System - proprofs.com
Age
2010
Financials
SERIES H
PRIVATE
Business Need
Total Processes
(we found evidences for)
82
29
Total Goals
(we found evidences for)
13
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Scale best practices
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Improve efficiency
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Improve ROI
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Improve consistency
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Improve visibility
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Increase sales & revenue
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Improve digital and social presence
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Launch new products
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Shorten ramp up time
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Enter new markets internationally or locally
- See 10 more
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Enhance customer relationships
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Acquire customers
-
Improve efficiency
-
Improve visibility
-
Scale best practices
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Build brand awareness
- See 3 more
Top Channels
Channels Used
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e-mail
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chat
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mobile
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offline
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promotions
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events
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trade shows
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phone calls
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mobile app
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point of sale
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website
-
review sites
- See 9 more
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e-mail
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chat
-
mobile
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offline
-
promotions
-
events
-
trade shows
-
phone calls
-
mobile app
-
point of sale
-
website
-
review sites
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
