Freshsales vs. Vtiger Sales CRM: CRM Solution Comparison 2025

Overview: Freshsales and Vtiger Sales CRM as CRM Category solutions.

Freshsales and Vtiger Sales CRM both serve distinct needs within the CRM solutions category. Freshsales emphasizes communication and engagement, supporting activities like email and phone interactions, which align with its users' focus on sales and customer relationship enhancement. Meanwhile, Vtiger Sales CRM centers around lead management and forecasting, appealing to businesses with strong sales revenue targets. Users will find Freshsales beneficial for detailed communication workflows, while Vtiger caters to enterprises seeking comprehensive lead management functionalities.

Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Vtiger Sales CRM: Vtiger-Sales-CRM helps manage leads and automate sales tasks. Opportunities are tracked, team performance reviewed, and future sales forecasted across devices.

Freshsales and Vtiger Sales CRM: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Freshsales excels in engagement management, communication management, and workflow management, particularly useful for maintaining smooth communication and follow-up processes. read more →

Vtiger Sales CRM shines in opportunity management, forecasting, and lead nurturing, supporting detailed sales processes and capturing leads efficiently. read more →

Business Goals

Freshsales aims to increase sales, enhance customer relationships, and acquire new customers, directly aligning with goals of improving communication and customer engagement. read more →

Vtiger Sales CRM focuses more intensively on increasing sales revenue and acquiring customers, reflecting its alignment with aggressive sales targets. read more →

Core Features

Key features in Freshsales include advanced data import/export, custom reports, and extensive integrations, all facilitating seamless data handling and reporting. read more →

Vtiger Sales CRM provides features like custom reports and strong data import capabilities, supporting businesses that need robust reporting tools and integrations. read more →

Vendor Support

Users of Freshsales can avail 24/7 support along with options for phone, email, and chat assistance, catering to those needing round-the-clock help. read more →

Vtiger Sales CRM offers a comprehensive email and chat support service, alongside 24/7 assistance, serving enterprises needing steady support options. read more →

Segments and Industries

Freshsales predominantly serves large enterprises and industries like computer software and IT services, making it apt for technology-focused markets. read more →

Vtiger Sales CRM primarily caters to large enterprises in diverse sectors such as the internet and manufacturing, reflecting its adaptability to varied industry needs. read more →

Operational Alignment

Freshsales integrates well with operational workflows focused on communication and engagement, making it a fit for businesses heavily reliant on interaction. read more →

Vtiger Sales CRM’s focus on lead management and forecasting suits operations with complex sales processes, fitting businesses aiming to optimize sales cycles. read more →