Freshsales vs. SP CRM: Comparing Best CRM Solutions 2026

Overview: Freshsales and SP CRM as CRM Category solutions.

Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

SP CRM: SP CRM is a Microsoft 365 SharePoint CRM by SP Marketplace. It enhances the Digital Workplace with advanced sales portal features.

This comparison of Freshsales vs. SP CRM draws on 8543 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Both Freshsales and SP CRM are commonly chosen for Employee self-service portal.

Freshsales also supports Customer support ticket management, IT service management automation, Customer support automation, IT service request management, etc.

SP CRM also supports Facilities management automation, Customer support and campaign management, Facilities and asset management automation, IT help desk ticket management, etc.

Evidence shows that both products are used for IT service management, Workforce management, Asset management, Customer relationship management.

Freshsales also covers Customer support, Customer engagement, Customer support automation, Workflow automation, etc.

SP CRM also covers Facilities management, Intranet and employee portals, Campaign management, Employee engagement, etc.

Top use cases: Freshsales vs SP CRM

Use cases tied to Freshsales and SP CRM from verified data sources. Click any use case for supporting evidences.

Freshsales
SP CRM
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Freshsales SP CRM

Top Capabilities: Freshsales vs SP CRM

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Freshsales
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SP CRM
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Freshsales only
SP CRM only

Deployed Industries: Freshsales vs SP CRM

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Market Segments: Freshsales vs SP CRM

Share of peer evidence by company size for Freshsales and SP CRM. Each product segments add up to 100%. Click any segment for supporting evidence.

Freshsales 100%
SP CRM 100%

Freshsales and SP CRM: Best activities based on customer satisfaction

Freshsales in Action: Unique Activities

Why is Freshsales the best choice for Engagement Management?
Freshsales helps businesses track customer engagement and follow-up activities. The platform allows users to schedule emails, monitor website activity, and manage customer interactions. However, Freshsales’ segmentation tool is limited, which makes it difficult to effectively distribute content to specific customer groups.
"...One of the important things I like about this tool is automating the email follow-ups which reduces a lot of time and energy...." Peer review by Bella F, Marketing Executive, Information Technology and Services
How efficiently Does Freshsales manage your Communication Management?
Freshsales provides a comprehensive communication management system, allowing users to send and track emails, make phone calls, and manage interactions all in one platform. Users can track email opens, clicks, and replies, send personalized bulk emails, and generate reports on communication activities. While Freshsales offers robust communication capabilities, it lacks dynamic filtering for reports, which could improve data analysis.
"...Client and partner relations and tracking - phone calls, emails, follow up management - and tracking chain of followups...." Peer review by Administrator
How can Freshsales enhance your Workflow Management process?
Freshsales helps manage sales workflows automatically. The software makes it easy to create and use workflows. While Freshsales helps businesses automate many tasks, some advanced features may require third-party tools.
"...The sales campaigns are easy to set up and the workflows are just as easy...." Peer review by Josette Skilling, Chief Operations Officer, Member Splash
Why is Freshsales the best choice for Lead Management?
Freshsales provides a simple yet powerful way to manage leads and deals. It helps organize and track leads, schedule correspondence, and manage the sales process. It offers limited capabilities for managing renewals and upsells.
"...Used for managing sales leads, keeping track of all correspondence, and scheduling future correspondence...." Peer review by STEVEN BLANCO, VP OF OPERATIONS, LIL MYNX
How can Freshsales enhance your Contact List Management process?
Freshsales helps manage customer contacts and leads by tracking their information and communication history. It allows users to send bulk emails, personalize messages, and score leads to prioritize outreach. Freshsales lacks clear differentiation between customer account managers and contact managers, which can cause confusion.
"...This allows my users to create tracking systems with multiple points of contact with the client...." Peer review by Emma J, Organization Manager

SP CRM in Action: Unique Activities

What Are the key features of SP CRM for Campaign Management?
The platform helps businesses track and manage their marketing campaigns. It offers features to track leads, analyze campaigns, and manage accounts. The platform provides tools for collaboration, communication, and visibility into the sales pipeline.
"...Sales rep workspace to focus on contacts today, appointments, leads and tasks Full visibility into the pipeline through dashboards and drill-down features for management Sales team collaboration, access to resources, announcements and meeting calendar Receive email alerts for important events and activities Track marketing campaigns, events and the related projects to deliver them..." Peer review
What Are the key features of SP CRM for Collaboration?
Collaboration tools are available to support sales teams. nThese tools allow sales teams to work together and share resources and information. nThey also enable communication and collaboration within the organization.
"...Learn how to extend Microsoft Office 365 and SharePoint to provide an Intranet Portal platform to improve employee collaboration, communication and productivity by automating access to internal services like IT, HR, and Facilities. ..." Whitepapers
How does SP CRM address your Lead Tracking Challenges?
The application helps businesses manage sales leads and opportunities. nIt tracks the progress of sales opportunities and enables team collaboration.nThe application provides tools for campaign analysis and account management.
"...Lets us track deals and keep tabs on what is in the pipeline...." Peer review by Verified Reviewer, Information Technology and Services
What Are the key features of SP CRM for Capturing Leads?
The system captures leads from websites, emails, and lists. nIt then automatically places these leads into the sales process.nThe system supports the entire sales cycle, including campaign tracking, opportunity tracking, and account management.
"...It supports the entire life cycle from campaign tracking, lead capture, opportunity tracking and account management...." Office 365 SharePoint CRM | SP Sales and CRM Portal by SP Marketplace for Office 365 and SharePoint - Part of a Digital Workplace

News

Latest Freshsales news

Freshworks appoints Ryan Manning as Chief Product and Technology Officer

Freshworks has appointed Ryan Manning as Chief Product and Technology Officer. Manning will unify product and technology strategies across Freshworks' AI, IT, and customer experience products. He replaces Srinivasan Raghavan and will report to CEO Dennis Woodside. Manning was previously Chief Product Officer at BMC Helix and has held leadership roles at ServiceNow.

06/08/2026 - source