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SP CRM
SP CRM CRM 3.9 177 reviewer insights

SP CRM: Facilities Management and Support Team Tasks

Office 365 SharePoint CRM - spmarketplace.com

SP CRM helps support teams automate facilities management and manage customer campaigns. Teams use it to automate facilities management by implementing scalable processes for multiple locations. They also manage customer campaigns by customizing the system to meet specific needs. For example, a customer needed to implement a scalable facilities management process for their three campuses. The system integrated with SharePoint and Power BI, providing secure data storage and custom reporting.

Is SP CRM right for your team?

Main focus

Typical customer

Mid-size and small companies

81% of customer stories; 25% from non-profit organization management.

What teams use SP CRM for

Explore SP CRM use cases grouped by customer job. Click a use case to read the supporting evidence, or open a job to see detailed results.

Job
How widely used
Use cases
Also used for
Campaign management Global Impact Account Based Marketing Main focus
Common use
Employee self-service North Carolina Board of Pharmacy Employee Experience Management Main focus
Common use
Ticket and request management Networked Energy Services (NES) Corporation Help Desk
Common use
Asset platform administration Grundon Waste Management Digital Asset Management
Common use
Employee communication and engagement Prager Metis Employee Experience Management
Common use
Task and workflow management North Carolina Board of Pharmacy Project Management
Common use

Other use cases

"Main focus" marks the two jobs the product is used for most often.

SP CRM capabilities

Explore SP CRM capabilities and related topics most often mentioned in customer evidence. Click a capability to read the supporting evidence.

Who uses SP CRM

IndustriesAggregated usage insights
Information Technology and Services: 50%Non-Profit Organization Management: 13%Environmental Services: 6%Entertainment: 6%Government Administration: 6%Other industries: 19%
  • Other industries19%
Company sizeAggregated usage insights
Mid-market: 61%Small business: 30%Enterprise: 9%
  • Mid-market61%
  • Small business30%
  • Enterprise9%

SP CRM customer stories

Results reported in published case studies.

Prager Metis

Accounting · Large

SP Employee Hub helped Prager Metis, a global accounting firm, centralize communication and information. The company unified 13 departmental sub-sites within Microsoft 365, making it easy...

SP Employee Hub helped Prager Metis, a global accounting firm, centralize communication and information. The company unified 13 departmental sub-sites within Microsoft 365, making it easy for staff to find up-to-date documents. The intranet improved collaboration and data security across their worldwide offices. Since 2018, Prager Metis has maximized its Microsoft 365 investment with this solution. The hub-and-spoke design supports both company-wide and department-specific needs.

Global Impact

Non Profit Organization Management · Medium

SP Marketplace’s SP CRM helped Global Impact cut costs and improve customer support. The old SaaS platform was expensive and hard to customize. With SP CRM, Global Impact tailored the sys...

SP Marketplace’s SP CRM helped Global Impact cut costs and improve customer support. The old SaaS platform was expensive and hard to customize. With SP CRM, Global Impact tailored the system to fit their needs. They added Power BI dashboards and a custom tool for inviting charities to events. The new CRM made campaign management and reporting easier. Global Impact praised the strong customer support and flexibility.

Walker Therapeutic and Educational Programs

Non Profit Organization Management · Medium

Walker Therapeutic and Educational Programs needed a scalable facilities management solution for their three campuses. They chose SP Marketplace’s SP Facilities to manage work orders and ...

Walker Therapeutic and Educational Programs needed a scalable facilities management solution for their three campuses. They chose SP Marketplace’s SP Facilities to manage work orders and asset tracking within Microsoft 365. The solution integrated with SharePoint and Power BI, providing secure data storage and custom reporting. Walker continuously customized the system to meet changing needs. Power BI dashboards helped leadership evaluate workloads and spot issues quickly.

North Carolina Board of Pharmacy

Government Administration · Small

SP Employee Hub helped the North Carolina Board of Pharmacy automate leave management and centralize resources. The Microsoft 365-powered intranet improved efficiency and gave real-time i...

SP Employee Hub helped the North Carolina Board of Pharmacy automate leave management and centralize resources. The Microsoft 365-powered intranet improved efficiency and gave real-time insights with Power BI dashboards. Employees now access self-service tools for time off and policy tasks. Management saves hours on admin work. The solution connects teams and streamlines workflows across the organization.

Grundon Waste Management

Environmental Services · Large

SP Facilities by SP Marketplace helped Grundon Waste Management move from on-premise SharePoint to Microsoft 365 cloud. Grundon needed a flexible facilities management system for 20 sites...

SP Facilities by SP Marketplace helped Grundon Waste Management move from on-premise SharePoint to Microsoft 365 cloud. Grundon needed a flexible facilities management system for 20 sites across England. The solution enabled better site maintenance and asset management, supporting both internal staff and external contractors. Grundon could customize the system to fit their needs and keep all data secure in the Microsoft cloud. The result was improved operational efficiency and exceeded expectations for site management.

Networked Energy Services (NES) Corporation

Utilities · Medium

SP IT Helpdesk helped Networked Energy Services (NES) Corporation get more value from their Microsoft 365 investment. NES used the solution to streamline IT help desk ticket management an...

SP IT Helpdesk helped Networked Energy Services (NES) Corporation get more value from their Microsoft 365 investment. NES used the solution to streamline IT help desk ticket management and improve response times. The platform integrated with SharePoint and Teams, making it easy for employees to submit and track tickets. NES saw better efficiency and higher internal customer satisfaction. The IT team benefited from automation and real-time analytics.

SP CRM activities

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SP Marketplace, Inc. Profile

Company Name

SP Marketplace, Inc.

HQ Location

88 Inverness Circle E, N106, Englewood, Colorado 80112, US

Employees

11-50

Social

Financials

PRIVATE