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Compare ConnectWise Manage vs CustomerWise

Comparison Summary

For ConnectWise Manage vs CustomerWise comparison, Our AI algorithm looked at 7380 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using ConnectWise Manage and CustomerWise to solve their respective business needs.

Pros and cons of ConnectWise Manage and CustomerWise

ConnectWise Manage is more suited to businesses that require Helpdesk Management and Sales Document Management where as CustomerWise is focused towards Workflow Management with E-Mail and Helpdesk Management with E-Mail .

Both ConnectWise Manage and CustomerWise are Help Desk software, peers recommend ConnectWise Manage for opportunity management and contact list management where as CustomerWise is more known for knowledge management and sales document management .

logo ConnectWise Manage

Focus area

ConnectWise Manage is better than CustomerWise for

Software Failure Risk

  • medium

logo CustomerWise

Focus area

CustomerWise is better than ConnectWise Manage for

Software Failure Risk

  • low

About

Business Management Software | ConnectWise Manage Business ...

CustomerWise - TechExcel

Age

1982

Financials

M&A

PRIVATE

Business Need

Total Processes
(we found evidences for)

81

47

Total Goals
(we found evidences for)

13

9

Top Processes

Evidences indicate better relative satisfaction


sales document management

proposal & quote management




engagement management

engaging and following up


contact list management


communication management

tracking & monitoring communications

sending & publishing communications


training & onboarding


billing and invoice management



opportunity management


knowledge management

creating knowledge base


campaign management

campaign analytics

campaign monitoring



products & pricelist management


lead qualification

lead qualification: technographic



social media management

social media analytics

engaging on social media

scheduling post to social media



customer feedback management

measuring customer satisfaction


advocacy management


account management


rating and review management


business development


competitive intelligence





sales call management


pipeline management


revenue cycle management


relationship management



generation of new leads



calendar management



promotion management


loyalty management

identify target customers




follower management


discount management



lifetime value management


conversion management


community building


renewal management


customer case management


license management



Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Establish thought leadership

  • Improve digital and social presence

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Improve visibility

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Launch new products

  • Enter new markets internationally or locally

  • Manage risk

  • Improve ROI

  • Improve internal communications

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • mobile

  • games

  • promotions

  • website

  • offline

  • events

  • trade shows

  • video

  • on premises

  • See 10 more
  • e-mail

  • phone calls

  • user generated content

  • blogs

  • mobile

  • games

  • promotions

  • website

  • offline

  • events

  • trade shows

  • video

  • on premises

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting