Comparison Summary
This comparison report of CustomerWise vs. Giva is based on a specific set of business needs and context. The comparison uses 2237 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing CustomerWise and Giva
CustomerWise, Giva, SolarWinds Service Desk, BMC Helix ITSM, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
CustomerWise covers Workflow Management with E-Mail, Helpdesk Management with E-Mail, Knowledge Management, Sales Document Management, etc.
Giva focuses on Helpdesk Management with Mobile, Customer Feedback Management with Mobile, Workflow Management with Mobile, Knowledge Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
CustomerWise - TechExcel
Cloud Customer Service Software | Giva
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
47
25
Total Goals
(we found evidences for)
9
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Launch new products
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Enter new markets internationally or locally
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Manage risk
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Improve ROI
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Improve internal communications
- See 6 more
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Improve ROI
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Scale best practices
- See 2 more
Top Channels
Channels Used
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mobile
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mobile app
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phone calls
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e-mail
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offline
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point of sale
- See 3 more
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mobile
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mobile app
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phone calls
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e-mail
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offline
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point of sale
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
