Help Desk Essentials Pack Overview
Here’s the scoop on Help Desk Essentials Pack! We've gathered over 280 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Help Desk Essentials Pack, Giva, DeskXpand, Zoom Virtual Agent, Helprace, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Help Desk Essentials Pack is right for your needs? Our Cuspera AI engine can evaluate how Help Desk Essentials Pack fits your specific business needs, industry, and context. Get your personalized assessment report today.
Help Desk Essentials Pack supports business activities such as:
- Helpdesk Management
- Customer Feedback Management
- Knowledge Management
- Workflow Management
- Lead Tracking
Help Desk Essentials Pack can help you with many business goals, such as Scale Best Practices, and Improve Efficiency. It can help manage these activities if you use User Generated Content Blogs and Promotions for these needs. As a solution, Help Desk Essentials Pack's capabilities include Ticketing, Live Monitoring, and Alerts: Popups & Notifications.
Help Desk Essentials Pack Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Use IMAP, POP, and Exchange protocols to automatically convert service request emails to help desk tickets...." Help Desk Ticketing, Asset Management, and Remote Support Software
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Help Desk Essentials Pack solved their Help Desk needs. Cuspera uses 280 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Scale Best Practices and Improve Efficiency are the most popular business priorities peers achieved using Help Desk Essentials Pack.
Use Cases
Peers recommend Helpdesk Management , Customer Feedback Management , Knowledge Management , as the business use cases that they have been most satisfied while using Help Desk Essentials Pack.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.80/5 ★ |
"...Use IMAP, POP, and Exchange protocols to automatically convert service request emails to help desk tickets...." Help Desk Ticketing, Asset Management, and Remote Support Software |
| Customer Feedback Management |
4.63/5 ★ |
"...Good end-user support means staying on top of customer satisfaction and how your team performs...." Help Desk Ticketing, Asset Management, and Remote Support Software |
| measuring customer satisfaction |
4.30/5 ★ |
"...Good end-user support means staying on top of customer satisfaction and how your team performs...." Help Desk Ticketing, Asset Management, and Remote Support Software |
| Knowledge Management with User Generated Content, Blogs and Promotions |
4.31/5 ★ |
"...Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues...." Help Desk Ticketing, Asset Management, and Remote Support Software |
| creating knowledge base |
3.85/5 ★ |
"...Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues...." Help Desk Ticketing, Asset Management, and Remote Support Software |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.80/5 ★ |
"...Use IMAP, POP, and Exchange protocols to automatically convert service request emails to help desk tickets...." Help Desk Ticketing, Asset Management, and Remote Support Software |
|
| Customer Feedback Management |
4.63/5 ★ |
"...Good end-user support means staying on top of customer satisfaction and how your team performs...." Help Desk Ticketing, Asset Management, and Remote Support Software |
|
| measuring customer satisfaction |
4.63/5 ★ |
| Knowledge Management with User Generated Content, Blogs and Promotions |
4.31/5 ★ |
"...Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues...." Help Desk Ticketing, Asset Management, and Remote Support Software |
|
| creating knowledge base |
4.31/5 ★ |
7+ more Business Use Cases
Our AI advisor, Wyz, harnessed 280 insights from peers and experts to help you assess how these Help Desk Essentials Pack use cases fit your Help Desk needs.
Popular Business Setting
for Help Desk Essentials Pack
Top Industries
- Information Technology and Services
Popular in
- Large Enterprise
- Small Business
Peers used Help Desk Essentials Pack to Scale best practices and Improve efficiency
Help Desk Essentials Pack Alternatives
Peer and Expert Opinion on Features
for Help Desk Essentials Pack
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (27) |
| Live monitoring | Read Reviews (6) |
| Alerts: popups & Notifications | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (27) |
| Live monitoring | Read Reviews (6) |
| Alerts: popups & Notifications | Read Reviews (5) |
IT and Other Capabilities
for Help Desk Essentials Pack
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (17) |
| Data Export | Read Reviews (15) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (17) |
| Data Export | Read Reviews (15) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (10) |
| Chat Support | Read Reviews (8) |
| Phone Support | Read Reviews (10) |
| 24/7 Support | Read Reviews (88) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (10) |
| Chat Support | Read Reviews (8) |
| Phone Support | Read Reviews (10) |
| 24/7 Support | Read Reviews (88) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (20) |
| Analytics | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (20) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for Help Desk Essentials Pack
Overall Risk Meter
Top Failure Risks for Help Desk Essentials Pack
Vendor Profile Details
Company Name
SolarWinds
Company Website
https://www.solarwinds.com/HQ Location
7171 Southwest Pkwy, Austin, Texas 78735, US
Employees
1001-5000
Social
Financials
M&A
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