Dameware Help Desk Essentials Pack Overview
Help-desk-essentials-pack combines Web Help Desk and Dameware Remote Support. IT support tickets are managed and resolved faster.
Use Cases
Customers recommend Helpdesk Management, Customer Feedback Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Dameware Help Desk Essentials Pack.
Business Priorities
Scale Best Practices and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Dameware Help Desk Essentials Pack.
Dameware Help Desk Essentials Pack Use-Cases and Business Priorities: Customer Satisfaction Data
Dameware Help Desk Essentials Pack works with different mediums / channels such as User Generated Content. Blogs. and Promotions.
Dameware Help Desk Essentials Pack's features include Ticketing, Live Monitoring, and Alerts: Popups & Notifications. and Dameware Help Desk Essentials Pack support capabilities include Email Support, Chat Support, Phone Support, etc. also Dameware Help Desk Essentials Pack analytics capabilities include Custom Reports, and Analytics.
Reviews
"...The best thing on SolarWinds help desk is the fast way to solve my customer's problems...." Peer review by DIEGO B, COMLETE
Dameware Help Desk Essentials Pack, Giva, Zoom Virtual Agent, EvantoDesk, Helpspot, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Dameware Help Desk Essentials Pack
Top Industries
- Information Technology and Services
Popular in
- Large Enterprise
- Small Business
Dameware Help Desk Essentials Pack is popular in Information Technology And Services, and is widely used by Large Enterprise, and Small Business,
Comprehensive Insights on Dameware Help Desk Essentials Pack Use Cases
How can Dameware Help Desk Essentials Pack enhance your Helpdesk Management process?
What solutions does Dameware Help Desk Essentials Pack provide for Customer Feedback Management?
What makes Dameware Help Desk Essentials Pack ideal for Knowledge Management?
How does Dameware Help Desk Essentials Pack address your Workflow Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Dameware Help Desk Essentials Pack solved their Help Desk needs. Cuspera uses 280 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Peers used Dameware Help Desk Essentials Pack for helpdesk management and customer feedback management
Dameware Help Desk Essentials Pack Competitors
Dameware Help Desk Essentials Pack Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (20) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (20) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for Dameware Help Desk Essentials Pack
Overall Risk Meter
Top Failure Risks for Dameware Help Desk Essentials Pack
SolarWinds News
SolarWinds introduces AI agent to help IT teams
SolarWinds launched its AI Agent to assist IT teams by predicting issues, automating responses, and enhancing incident response. The AI Agent integrates with Slack for real-time insights and troubleshooting. Current features include Root Cause Assist and Dynamic Thresholds, with plans for automated incident grouping and an AI-powered knowledge base by 2026.
SolarWinds unveils AI Agent to boost IT resilience & automation
SolarWinds has launched its AI Agent, a context-aware digital tool aimed at enhancing IT resilience and automation. The AI Agent accelerates incident response, simplifies operations, and integrates with SolarWinds' observability platform. It offers features like natural-language interfaces, root-cause analysis, and dynamic threshold monitoring. The AI Agent is in tech preview, with broader availability planned for 2026.
SolarWinds Makes Third Attempt at Patching Exploited Vulnerability
SolarWinds has released a hotfix for a critical remote code execution vulnerability, CVE-2025-26399, in its Web Help Desk software. This marks the third attempt to patch the issue, which is a bypass of previous vulnerabilities CVE-2024-28988 and CVE-2024-28986. The vulnerability, discovered by a security researcher with Trend Micro ZDI, poses a high risk, and users are advised to apply the hotfix immediately.
SEC settles with SolarWinds and its CISO over 2020 breach
The SEC has settled its lawsuit with SolarWinds and its former CISO, Timothy G. Brown, over allegations of misleading investors about cybersecurity practices during the 2020 Sunburst attack. The settlement, which is still being finalized, follows a court ruling that allowed the SEC to pursue claims against Brown for securities fraud related to misleading security statements. The case highlights the potential for executive accountability in cybersecurity breaches.
SolarWinds Profile
Company Name
SolarWinds
Company Website
https://www.fileplan.com/HQ Location
7171 Southwest Pkwy, Austin, Texas 78735, US
Employees
1001-5000
Social
Financials
M&A
