Product Business Settings

Dameware Help Desk Essentials Pack is popular in Information Technology And Services industry and is widely used by Large Enterprise, Small Business.

Dameware Help Desk Essentials Pack Product Overview

Help-desk-essentials-pack combines Web Help Desk and Dameware Remote Support. IT support tickets are managed and resolved faster.

How satisfied the customers are with Dameware Help Desk Essentials Pack use-cases

Reviews

"...Simplify & automate help desk ticketing process and accelerate service delivery...." Peer review

Dameware Help Desk Essentials Pack Customer Insights, Testimonials and Case Studies

lightning

Peers used Dameware Help Desk Essentials Pack for helpdesk management and customer feedback management

Dameware Help Desk Essentials Pack Competitors

Dameware Help Desk Essentials Pack Features

  • Low
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FEATURE RATINGS AND REVIEWS
Custom Reports

3.74/5 ★

Read Reviews (20)
Analytics

3.21/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.74/5 ★

Read Reviews (20)
Analytics

3.21/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for Dameware Help Desk Essentials Pack

Overall Risk Meter

Low Medium High

Top Failure Risks for Dameware Help Desk Essentials Pack

SolarWinds News

Partnership
 

SolarWinds looks to build pipeline with partners - Computer Weekly

SolarWinds has announced enhancements to its channel program during its Partner Summit, focusing on improved benefits, certifications, and partner experience. The updates aim to reward existing partners and attract new ones by emphasizing a partner-first strategy. The program includes competencies, sales and marketing, business planning, and financial pillars, aiming to expand customer reach and support operational resilience.

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Executive
 

SolarWinds Names Becky Melton General Counsel and Group Vice President, Legal

SolarWinds has appointed Becky Melton as General Counsel and Group Vice President, Legal. Melton, who joined SolarWinds in 2019, will oversee global legal, ethics, and compliance issues. She previously played a key role in guiding the company through legal challenges following a cyberattack.

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Product
 

SolarWinds Fixes Four Critical Web Help Desk Flaws With Unauthenticated RCE and Auth Bypass

SolarWinds has released updates for its Web Help Desk software, addressing four critical vulnerabilities that could lead to authentication bypass and remote code execution (RCE). These vulnerabilities, identified as CVE-2025-40536, CVE-2025-40537, CVE-2025-40551, and CVE-2025-40552, have been fixed in the WHD 2026.1 release. The updates are crucial for preventing unauthorized access and potential exploitation.

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Product
 

SolarWinds Patches Critical Web Help Desk Vulnerabilities - SecurityWeek

SolarWinds has released a hotfix to address a critical vulnerability in its Web Help Desk software, identified as CVE-2024-28986, which could allow remote code execution. The flaw affects versions 12.4 to 12.8, and SolarWinds advises customers to upgrade to version 12.8.3 and apply the hotfix. This update enhances security by requiring authentication to exploit the vulnerability.

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SolarWinds Profile

Company Name

SolarWinds

Company Website

https://www.fileplan.com/

HQ Location

7171 Southwest Pkwy, Austin, Texas 78735, US

Employees

1001-5000

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Financials

M&A