CustomerWise Overview
This is a summary of the comprehensive capabilities and benefits of CustomerWise based on over 1418 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
CustomerWise, SolarWinds Service Desk, BMC Helix ITSM, Issuetrak, Alloy Software, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if CustomerWise is right for your needs? Our Cuspera AI engine can evaluate how CustomerWise fits your specific business needs, industry, and context. Get your personalized assessment report today.
CustomerWise supports business activities such as:
- Workflow Management
- Helpdesk Management
- Knowledge Management
- Sales Document Management
- Collaboration
CustomerWise can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Increase Sales & Revenue, Launch New Products, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, CustomerWise's capabilities include Ticketing, Dashboard, Alerts: Popups & Notifications, etc.
CustomerWise Marketing and Advertising Vertical is its biggest customer base.
Reviews
"...ServiceWise helps automate and streamline IT helpdesk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management solution...." TechExcel
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well CustomerWise solved their Help Desk needs. Cuspera uses 1418 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using CustomerWise.
Use Cases
Peers recommend Workflow Management , Helpdesk Management , Knowledge Management , as the business use cases that they have been most satisfied while using CustomerWise.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Workflow Management with E-Mail |
4.88/5 ★ |
"...ServiceWise helps automate and streamline IT helpdesk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management solution...." TechExcel |
| Helpdesk Management with E-Mail |
4.95/5 ★ |
"...By implementing the call center solution, FS has been able to streamline its customer service efforts and dramatically cut down on employee time spent on the phones. ..." TechExcel |
| Knowledge Management |
4.84/5 ★ |
"...Knowledge management...." Ali Bin Ali |
| creating knowledge base |
4.15/5 ★ |
"...Create a knowledge sharing culture In order to create a knowledge sharing culture you need to encourage people to work together more effectively, to collaborate and to share - ultimately to make organisational knowledge more productive. ..." CustomerWise |
| sharing knowledge |
3.98/5 ★ |
"...Knowledge Sharing...." Application Lifecycle Software |
| PEER EXPERIENCES | |
|---|---|
| Workflow Management with E-Mail |
4.88/5 ★ |
"...ServiceWise helps automate and streamline IT helpdesk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management solution...." TechExcel |
|
| Helpdesk Management with E-Mail |
4.95/5 ★ |
"...By implementing the call center solution, FS has been able to streamline its customer service efforts and dramatically cut down on employee time spent on the phones. ..." TechExcel |
|
| Knowledge Management |
4.84/5 ★ |
"...Knowledge management...." Ali Bin Ali |
|
| creating knowledge base |
4.84/5 ★ |
| sharing knowledge |
4.84/5 ★ |
28+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1418 insights from peers and experts to help you assess how these CustomerWise use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for CustomerWise
What is CustomerWise used for?
What are the top features of CustomerWise?
Who uses CustomerWise?
What are CustomerWise alternatives?
Where is CustomerWise located?
Popular Business Setting
for CustomerWise
Top Industries
- Marketing and Advertising
- Computer Software
Popular in
- Small Business
- Mid Market
Peers used CustomerWise to Enhance customer relationships and Acquire customers
CustomerWise Alternatives
Peer and Expert Opinion on Features
for CustomerWise
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (48) |
| Dashboard | Read Reviews (24) |
| Alerts: popups & Notifications | Read Reviews (23) |
| Templates | Read Reviews (18) |
| Personalization | Read Reviews (16) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (48) |
| Dashboard | Read Reviews (24) |
| Alerts: popups & Notifications | Read Reviews (23) |
| Templates | Read Reviews (18) |
| Personalization | Read Reviews (16) |
IT and Other Capabilities
for CustomerWise
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (53) |
| Data Import | Read Reviews (118) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (53) |
| Data Import | Read Reviews (118) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (20) |
| Chat Support | Read Reviews (19) |
| Phone Support | Read Reviews (26) |
| 24/7 Support | Read Reviews (213) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (20) |
| Chat Support | Read Reviews (19) |
| Phone Support | Read Reviews (26) |
| 24/7 Support | Read Reviews (213) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (72) |
| Custom Reports | Read Reviews (161) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (72) |
| Custom Reports | Read Reviews (161) |
Software Failure Risk Guidance
?for CustomerWise
Overall Risk Meter
Top Failure Risks for CustomerWise
Vendor Profile Details
Company Name
TechExcel
Company Website
https://techexcel.com/HQ Location
Lafayette, CA
Employees
101-250
Social
Financials
PRIVATE
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