Real-World Case Studies and Customer Success Stories with CustomerWise

TechExcel DevSuite helped Wyndgate Technologies solve time zone and communication issues for global software teams. Before DevSuite, teams used email... and often duplicated work. DevSuite gave them a single project plan and real-time status updates. Teams now avoid overlapping tasks and use a shared answer log. Project turnaround times and project management quality improved.
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ServiceWise helped TriTech Software Systems boost productivity in customer support. TriTech replaced a hard-to-maintain internal tool with ServiceWise for issue... management and reporting. The company expanded from 10 to 17 ServiceWise users. ServiceWise automated issue routing, improved tracking, and enabled custom reporting. TriTech saw a dramatic improvement in process and customer satisfaction.
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TriTech Software Systems used ServiceWise to replace an outdated internal support tool. The new system made it easy for customers... to submit issues and for staff to track and resolve them. ServiceWise automated issue routing and escalation, saving time for the technical services team. TriTech expanded from 10 to 17 ServiceWise users as productivity improved. Custom reporting and web modules helped TriTech meet growing support needs. The company saw a dramatic improvement in support processes and customer satisfaction.
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DevTrack helped RxLaser manage rapid growth by automating software development and client customization workflows. Before DevTrack, RxLaser struggled to track... projects as their client base grew from 700 to over 6,000. The team quickly adopted DevTrack for issue tracking and work order management. DevTrack reduced duplication of effort, improved project coordination, and made it easy to track customer needs. RxLaser credits DevTrack with keeping the business running smoothly and supporting thousands of satisfied customers.
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DevTrack helped Progeny Software improve productivity by 25 to 40 percent. The company used to track bugs and issues with... paper, but now uses DevTrack for software development. Everyone on the team can see progress and contribute. DevTrack makes it easier to meet deadlines and focus resources. Progeny Software upgraded from Access to Sybase SQL Anywhere for better performance.
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ServiceWise by TechExcel helped Fujitsu Software cut manual emails by over 60%. The company moved several techs out of support,... saving at least $500,000 in support costs. ServiceWise gave customers 24/7 access to a knowledge base and automated incident management. The solution reduced time on the phone for support engineers. Fujitsu Software now tests more TechExcel modules for sales and marketing integration.
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TechExcel DevTrack helped RxLaser manage rapid growth by automating software development and client customization. RxLaser replaced an internal tracking system... that could not keep up with a client base growing from 700 to over 6,000 in three years. DevTrack enabled fast setup, improved project coordination, and reduced duplication of effort. The tool now tracks software development, customization, and work orders, keeping projects on schedule and meeting customer needs. RxLaser credits DevTrack with keeping their business running smoothly and efficiently.
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TechExcel CustomerWise helped CyberTech unify support teams across 5 countries. Before, CyberTech used a basic in-house ticketing system with no... workflows or customer portal. With CustomerWise, they streamlined business processes and improved communication between development and support. The flexible CRM software let them manage 8 global projects and adapt quickly to changes. CyberTech praised the easy setup and strong support from TechExcel.
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TechExcel DevTest helped Gael Quality manage over 15,000 test cases and integrate results from external sources. The team moved from... Excel and Access to DevTest, completing migration in just three to four weeks. With DevTest, they executed more than 117,000 test cases, including 19,000 automated by TestComplete. The solution improved test management, defect tracking, and workflow automation. Gael Quality saw increased productivity and better control over product quality.
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TechExcel DevTrack and TechExcel CRM helped BetweenMarkets, a B2B software company, replace email and an outdated open source tool for issue tracking and customer support. The new solution... improved customer support efficiency by 60% and cut direct issue management time in half. BetweenMarkets doubled its account load and tripled development and support staff without increasing project management time. The company saw a 75% improvement in customer support and a 30-40% boost in deployment quality. DevTrack and CRM enabled seamless integration, real-time tracking, and better customer involvement.
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TechExcel DevTrack helped Progeny Software boost productivity by 25 to 40 percent. The company switched from a paper-based system to... DevTrack for software development tracking. DevTrack made it easier to meet deadlines and manage resources. The whole team can now track bugs and set priorities together. Progeny Software chose DevTrack for its ease of use and strong features.
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TechExcel DevTrack helped Inova Corporation stop data corruption issues from their old bug tracking tool. The team easily imported records... and used DevTrack's simple interface for defect tracking and feature requests. Custom reports showed bottlenecks and helped prioritize fixes. Inova's SQA manager praised DevTrack's ease of use and reliability. The company now tracks bugs, field problems, and feature requests in one place.
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ServiceWise helped XACCT Technologies improve customer support workflows. XACCT replaced a proprietary system that lacked customization and web access. ServiceWise... enabled easy workflow modeling, email notifications, and knowledge management. The support team adopted the system within six weeks. XACCT customized reports and user privileges to fit their needs. The product's flexibility and web-based support improved customer satisfaction.
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TechExcel CustomerWise helped CyberTech unify support teams across five countries. Before, CyberTech used a basic in-house ticketing system with limited... features. With CustomerWise, they streamlined business processes and improved incident reporting. The system allowed for better workflow, customer self-service, and integration of global support staff. After 18 months, CyberTech praised the flexibility and support from TechExcel, noting easier project changes and improved service.
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GeoGraphix used TechExcel DevTrack to manage and track software development issues. The team became 25-30% more efficient after adopting DevTrack.... They found the tool easy to use, especially with Microsoft SQL Server support. DevTrack helped GeoGraphix plan better and feel more secure about product releases. The software's customizable fields and reporting features were key benefits. Admin tasks were minimal, and performance remained strong with 65 users and over 3,000 tracked issues.
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TechExcel DevSuite helped Wyndgate Technologies solve time zone and communication issues for global software teams. Before DevSuite, teams wasted time... on duplicate work and struggled with email-based project management. DevSuite provided a central place for project knowledge, issue tracking, and workflow coordination. Teams now avoid overlapping tasks and can access a shared answer log. Project turnaround times and client relationships have improved.
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TechExcel DevTrack and CRM helped BetweenMarkets, a B2B software company, replace email and outdated tools for issue tracking and customer support. After implementation, customer... support efficiency increased by 60%. Application release management improved by 30%. Project management time was cut in half, even as staff and account load doubled. Customers now use a web portal for real-time updates and feedback, boosting satisfaction. Developer involvement in issue resolution also increased, ensuring no issues are missed.
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DevTrack helped Inova Corporation stop losing data from bug tracking. Before DevTrack, Inova faced frequent data corruption and wasted time... rebuilding databases. With DevTrack, they imported records safely and used an easy interface. The SQA team now tracks bugs, assigns them, and manages feature requests in one place. Weekly reports highlight bottlenecks and help prioritize fixes. Inova values DevTrack’s customization, search, and linking features.
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Fujitsu Software used TechExcel ServiceWise to improve its technical support process. Before, support engineers spent hours on repetitive phone calls.... ServiceWise let customers access a knowledge base online and submit incidents through a web portal. This reduced phone time and manual emails by over 60%. Fujitsu Software cut support costs by at least $500,000 and moved staff to higher-value work. The company now tests more TechExcel modules for sales and marketing integration.
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XACCT Technologies used ServiceWise Web to improve customer support workflows. Their old system lacked customization and web access. ServiceWise offered... flexible workflow design, email notifications, and knowledge management. The support team quickly adopted the new system. XACCT customized workflows and reports to fit their needs. Customers and support staff now access accurate knowledge documents online.
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Gael Quality needed a solution to manage over 15,000 test cases and integrate results from external sources. They replaced Excel... and an in-house Access tool with TechExcel DevTest and DevTrack. Implementation took just three days of consultancy and a few weeks of effort. Gael Quality now manages 14,495 master test cases and has executed more than 117,000 tests. The new system improved test standardization, traceability, and productivity.
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TechExcel DevSuite helped Radon Labs manage over 10,000 items per project. The company needed a scalable solution after their in-house... tool failed to keep up. DevSuite was easy to implement and went live in two weeks. Radon Labs now tracks bugs, manages projects, and generates reports for management. The modular system supports multiple game development projects and provides reliable performance.
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TechExcel DevSuite helped XDC improve their digital cinema server testing. XDC replaced spreadsheets with an integrated system for requirements, test... cases, and incident management. They implemented professional test methodologies and achieved better test management. In one year, XDC completed 5 projects, 238 requirements, 4150 test cases, and over 5800 tests. XDC saw strong coverage and follow-up across their organization.
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TechExcel DevSuite helped Keyfactor Entertainment build its QA department and expand its business quickly. The company used DevSuite to manage,... track, and report on video game projects for multiple platforms. DevSuite's flexibility let Keyfactor tailor tools to fit business needs and scale with remote clients. The setup took just 2 days, and users started projects within 2 weeks. Keyfactor completed 10 projects successfully after adopting DevSuite.
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TechExcel DevSuite helped Radon Labs manage over 10,000 items per project. Radon Labs needed a scalable solution after their in-house... bug database failed. DevSuite was easy to implement and went live in two weeks. The modular system allowed Radon Labs to run 10 projects and manage 5 active ones. DevSuite's reporting features helped track progress and meet management needs.
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TechExcel DevSuite helped XDC improve test management and project analysis. XDC replaced Excel and Word with DevSuite for requirements, test... cases, and incident management. After going live, XDC completed 5 projects, 238 requirements, 4150 test cases, and over 5800 tests. The company saw better testing methods and full traceability. XDC praised TechExcel's onsite support and software performance.
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TechExcel DevSuite helped Keyfactor, a leading video games service provider, quickly build its QA department and expand business. The company used... DevSuite to manage, track, and report on projects for major gaming platforms. DevSuite's flexibility let Keyfactor tailor tools to business needs and scale with remote clients. The setup took just 2 days, with users starting projects within 2 weeks. After 10 successful projects, Keyfactor saw improved workflows and client satisfaction.
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ServiceWise replaced Palomar Technologies' manual Excel-based support system. The new solution automated customer support workflows and improved issue tracking. Palomar... now logs, routes, and resolves incidents faster using ServiceWise. The system is easy to customize and supports ISO certification efforts. Palomar plans to expand ServiceWise for broader business process automation.
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ServiceWise helped Sanmina Corporation manage global IT support with a fast, web-based help desk solution. The company switched from Track-It!... to ServiceWise to support rapid growth and international expansion. ServiceWise enabled real-time access, easy customization, and automated incident escalation for Sanmina's 300-member support team. Technicians worldwide now track, prioritize, and resolve incidents efficiently. The web interface and configurability improved support operations and user satisfaction.
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Palomar Technologies used TechExcel ServiceWise to improve customer support. Before ServiceWise, they tracked issues manually with Excel, which made it... hard to follow problems or spot trends. ServiceWise automated incident logging, routing, and tracking for their support team. The system made it easy to customize workflows and helped prepare for ISO certification. Palomar now plans to expand ServiceWise to other departments and use more advanced features.
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ServiceWise helped Sanmina Corporation manage global IT support for a 300-person team. The web-based interface gave technicians worldwide real-time access... to support tickets. Sanmina customized incident notification and auto escalation features to fit their needs. The system allowed easy changes to fields and drop-down menus. Users found the software fast and intuitive, with no complaints about speed. ServiceWise enabled better incident management and improved support efficiency.
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Ali Bin Ali implemented TechExcel CustomerWise in just 5 days. The company needed a help desk and CRM system to... manage customer support and streamline incident tracking. CustomerWise allowed Ali Bin Ali to customize processes without extra programming. The solution now supports a 50-technician team and delivers strong results. Ali Bin Ali reports high satisfaction with both the product and TechExcel's support.
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CustomerWise helped Ali Bin Ali set up a full CRM solution in just 5 days. The company needed a help... desk and customer support system that was easy to customize and manage. TechExcel CustomerWise delivered fast implementation and strong support. Ali Bin Ali now uses the system for incident tracking, workflow, and timesheet management for 50 technicians. The team reports high satisfaction with both the product and TechExcel's support.
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ServiceWise helped The Vantra Group improve both internal and external customer support. Before ServiceWise, Vantra used TrackIt! but needed better... workflow and customization. ServiceWise was easy to set up and allowed fast project creation. The team rolled out the system to customers in less than two weeks. ServiceWise made it simple to track requests, enforce procedures, and generate useful reports.
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TechExcel ServiceWise replaced First American's old help desk software, which was slow and costly. The new system is easy to... use and needs less admin work. It supports over 31,000 employees with a simple web portal. The support team now saves 330 hours per month by automating ticket processing. Upgrades and customizations are fast and do not disrupt the system. Managers and staff are happy with better reporting and lower costs.
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TechExcel ServiceWise replaced First American's old help desk software. The old system was slow, hard to use, and costly to... maintain. With ServiceWise, First American cut annual maintenance costs by 84% and saved over $2 million in hardware and software costs. The new portal improved efficiency by 330 support hours per month. The IT team now upgrades easily and supports over 22,000 users with fewer admins. Managers and staff are happy with the reporting and stability.
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ServiceWise helped The Vantra Group improve customer support for both internal and external users. Before ServiceWise, Vantra used TrackIt! but... needed better workflow and customization. ServiceWise offered easy setup, fast customization, and lower total cost of ownership. Vantra rolled out ServiceWise to customers in less than two weeks. The tool now supports help desk, software development, and administrative tasks, making processes smoother and reporting easier.
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TechExcel ServiceWise helped LaSCA replace an outdated help desk system. LaSCA needed a flexible, customizable IT service management tool with... strong reporting and client communication features. ServiceWise provided web conversations, email notifications, and a self-service portal. The system enabled LaSCA to track IT issues, report on performance, and calculate ROI. LaSCA praised the product and support, rating them 9/10 and 10/10.
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TechExcel ServiceWise helped LaSCA replace an outdated help desk system. LaSCA needed flexible IT service management with strong reporting and... client communication. ServiceWise delivered web conversations, email notifications, and a self-service portal. The system met all feature needs and improved reporting on IT operations. LaSCA rates the product 9/10 and support 10/10 for performance and support quality.
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ServiceWise helped Premier automate five business processes in just three months. Premier saw web portal ticket submissions rise from 1,319... to 2,728 in one year, more than doubling usage. Customer satisfaction reached 99% after the switch. The new self-service portal and automated workflows saved time and reduced errors. Premier’s IT team quickly became self-sufficient with ServiceWise, improving support for over 2,000 hospitals.
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ServiceWise helped Premier automate IT service processes for over 2,000 hospitals. Premier needed a new help desk solution fast, with... a three-month deadline. The team chose ServiceWise for its workflow automation and easy integration. TechExcel supported a quick setup, data migration, and training. Premier improved efficiency by automating ticket creation and moving to a self-service portal. The project met all deadlines and went live on time.
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DevTrack helped GeoGraphix improve software development efficiency by 25-30%. GeoGraphix needed a defect-tracking tool for its energy software products. DevTrack's... ease of use and MS SQL Server support were key reasons for selection. The tool made project tracking simple and reduced admin time. GeoGraphix now manages over 3,000 issues in one project with strong performance.
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