Real-World Case Studies and Customer Success Stories with CustomerWise

Ali Bin Ali needed a customer service support solution that was easy to use and could be set up quickly. They chose TechExcel CustomerWise and finished the full implementation in just 5 days. The tea...m was very happy with the product and the support from TechExcel. They have used CustomerWise for years with good results. The system now helps their 50-technician support team track time and manage support tasks.
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First American needed to replace their help desk software because it was slow, hard to use, and expensive to maintain. They wanted a new system that was easy for staff to use, required less administr...ation, and cost less. After a careful review, they chose TechExcel ServiceWise. The new software gave them better reporting, a simple employee portal, and saved the support team 330 hours per month. Now, they can manage support projects more easily and do not need outside consultants for changes.
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TechExcel DevSuite helped XDC manage all system and integration testing for their digital cinema servers. Before DevSuite, XDC used Excel and Word for test and requirements management. They needed a ...fully integrated solution for requirements, test cases, and incident management. After evaluating several options, XDC chose TechExcel DevSuite. In one year, they completed 5 live projects, managed 238 requirements, 4150 test cases, and over 5800 tests. XDC saw better test management and comprehensive project analysis.
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TechExcel DevSuite helped Keyfactor, a leading German video game service provider, build its QA department and expand its business quickly. The company used DevSuite for project management, tracking,... and reporting across global video game projects. DevSuite's flexibility let Keyfactor use only the needed tools and add more as they grew. The setup took just 2 days, with 5 days of implementation, and users started projects within 2 weeks. Keyfactor completed 10 projects successfully and saw better client satisfaction, communication, and workflow efficiency.
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Radon Labs needed a solution to handle more than 10,000 items per project. Their old in-house system could not keep up, so they looked for a new tool. They chose TechExcel DevSuite because it was sca...lable and easy to use. The implementation took only two weeks and required little support. Radon Labs now runs multiple projects with DevSuite and finds it reliable. They also use its reporting features to track project progress.
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The Vantra Group needed a better help desk solution. Their old system could not handle custom workflows or field changes. They chose ServiceWise after testing several products. ServiceWise was easy t...o set up and customize. The team rolled it out to both internal and external customers in less than two weeks. ServiceWise helped them set up new procedures and made reporting easier.
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TechExcel DevTrack and TechExcel CRM helped BetweenMarkets replace email and an old open source tool for issue tracking and customer support. The company needed a web portal, real-time tracking, and ...easy integration with their development process. After switching, they doubled their account load and tripled their development and support staff. They saw a 75% improvement in customer support and a 30-40% improvement in deployment quality.
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ServiceWise helped TriTech Software Systems improve productivity in their technical services department. TriTech replaced an old internal support tool with ServiceWise for better issue management and... reporting. The system lets customers submit issues directly and routes them to the right technician. TriTech expanded from 10 to 17 ServiceWise users. The company saw a dramatic improvement in process and customer satisfaction.
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RxLaser makes electronic forms software. They grew fast and could not keep up with tracking projects using their old system. They chose DevTrack because it was easy to use and quick to set up. DevTra...ck helped them track software development and customization work. It stopped duplication of effort and made it easier to finish projects on time. RxLaser says DevTrack helped keep their business running and their customers happy.
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TechExcel DevTest helped Gael Quality manage over 15,000 test cases and integrate results from external sources. Gael Quality moved from Excel and Access to DevTest for better test management and def...ect tracking. Implementation took only three days of consultancy and three to four weeks to migrate test cases. They now manage 14,495 master test cases and have executed more than 117,000 tests. DevTest improved efficiency and made large-scale test management possible for Gael Quality.
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Fujitsu Software had trouble handling many customer support calls. Their support engineers spent too much time on the phone with repeated questions. They chose TechExcel's ServiceWise to help manage ...support. The solution let customers find answers online and reduced phone time. It also cut manual emails by over 60%. Fujitsu Software saved at least $500,000 in support costs.
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TechExcel DevTrack helped Progeny Software improve software development. Before DevTrack, they used paper to track bugs and issues. DevTrack made it easy for everyone to see progress and set prioriti...es. Progeny Software became 25 to 40 percent more productive using DevTrack. The team can now meet deadlines and focus resources better.
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LaSCA needed a better help desk system. Their old system was outdated and hard to manage. They chose TechExcel ServiceWise for its flexibility and strong support. The new system let them keep clients... updated and report on IT issues. LaSCA is happy with the product and support, giving it high ratings.
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ServiceWise helped Sanmina Corporation manage global IT support. Sanmina needed a web-based system for their worldwide support team. ServiceWise offered a fast, customizable web interface. The team c...ould log, track, and escalate incidents in real time. Email notifications and auto escalation improved response times. Sanmina found the system easy to use and configure, with no complaints about speed.
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Palomar Technologies makes complex equipment for electronics. Their customer support team used to track problems with Excel, which was slow and hard to manage. They chose ServiceWise because it was e...asy to set up and met their needs. Now, ServiceWise helps them track and solve customer issues faster. The system is flexible and helps them improve their business processes. Palomar plans to use even more features in the future.
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CustomerWise helped CyberTech unify support teams in 5 countries. Before, CyberTech used a basic in-house ticketing system with no workflows or customer portal. With CustomerWise, they streamlined bu...siness processes and improved communication between development and support. The implementation took 3-4 months and was handled in-house with TechExcel support. After 18 months, CyberTech reported that CustomerWise surpassed their requirements and praised the flexibility and support from TechExcel.
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DevTrack helped Inova Corporation solve data corruption issues from their old bug tracking tool. The team imported all records into DevTrack without losing data. The software made it easy to assign, ...track, and resolve bugs. Custom reports showed bottlenecks and helped prioritize fixes. Inova uses DevTrack for field problems and feature requests. The team values its ease of use, customization, and reliable performance.
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Premier wanted to improve its IT services and help desk for its employees. They needed a solution that could automate and streamline many business processes. They chose TechExcel ServiceWise over oth...er tools because it met all their needs. ServiceWise let them design and implement solutions much faster than before. The new system helped Premier provide better service and manage their IT processes more easily.
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TechExcel DevSuite helped Wyndgate Technologies solve time zone and communication issues for global software teams. Before DevSuite, teams used email and often duplicated work. DevSuite gave them a s...ingle project plan and real-time status updates. Teams now track issues, share knowledge, and avoid repeated tasks. Project turnaround times and client management improved after using DevSuite.
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ServiceWise helped XACCT Technologies improve customer support. XACCT replaced a proprietary system that lacked customization and web access. ServiceWise offered easy workflow modeling, web-based sup...port, and flexible customization. The support team quickly adopted the system, using features like email notifications, custom reports, and knowledge management. XACCT found ServiceWise powerful and flexible, making support easier for both staff and customers.
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TechExcel DevTrack helped GeoGraphix manage and track software development issues. GeoGraphix needed a tool for defect tracking and project management. DevTrack was chosen for its ease of use and Mic...rosoft SQL Server support. GeoGraphix became 25-30 percent more efficient using DevTrack. The tool made it easy to assess project status and improved planning. Admin time was minimal, and performance stayed strong with over 3,000 issues tracked.
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