Clicktools vs. GoSurvey: Comparing Best Customer Feedback Management Solutions 2026

Overview: Clicktools and GoSurvey as Customer Feedback Management Category solutions.

Clicktools and GoSurvey both excel in the Customer Feedback Management category but cater to different user needs. Clicktools is highly suited for large enterprises in sectors like IT due to its strong integration capabilities and comprehensive support options, making it ideal for enhancing customer satisfaction through effective feedback management. GoSurvey, with its focus on social media management and market research features, aligns well with businesses in Food & Beverages and Research industries aiming to grow market share and acquire new customers.

Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.

GoSurvey: GoSurvey is an offline survey app designed for Android, iPad, and iPhone. It is ideal for field researchers, NGOs, and businesses to collect data without internet.

Clicktools GoSurvey
Key Capabilities Supported Clicktools excels in collecting feedback, measuring customer satisfaction, and managing social media. → GoSurvey specializes in social media analytics, lead capturing, and market research. →
Business Goals Clicktools primarily aims to improve customer satisfaction and employee experience. → GoSurvey helps in acquiring customers and growing market share. →
Core Features Key features of Clicktools include data integration, ease of migration, and custom reports. → GoSurvey offers strong analytics, data import/export functions, and security & privacy features. →
Vendor Support Clicktools provides extensive support including 24/7, phone, email, and chat options. → GoSurvey has limited but available 24/7 support and focuses primarily on phone support. →
Segments and Industries Clicktools is favored by the computer software and IT sectors, chiefly among large enterprises. → GoSurvey appeals more to the food & beverages and research industries, with a smaller enterprise clientele. →
Operational Alignment Clicktools fits well into large-scale operational workflows, offering reliability and robust integrations. → GoSurvey is adaptable for diverse business settings, especially those emphasizing social media and research. →
lightning

Applying your context and needs changes the comparison

Clicktools and GoSurvey: Best activities based on customer satisfaction

Most deployed common Activities for Clicktools and GoSurvey

How does Clicktools and GoSurvey facilitate Collecting Feedback?
Clicktools and Gosurvey both collect customer feedback. Clicktools focuses on customer satisfaction and allows for a large scale of feedback collection. Gosurvey is more versatile and can be used for market research, lead capture, and employee engagement surveys. Both tools provide online platforms for building and distributing surveys.
"...It allows you to collect customer feedback via channels like social media, interactive voice response (IVR), SMS, email, web, mobile, and offline...." Peer review from Featured Customers
"...With GoSurvey, collect field data without worrying about internet connection, capture more leads at trade shows, create a better experience by collecting customer feedbacks and grow your business...." Peer review from Techgrains Technologies

Clicktools in Action: Unique Activities

How does Clicktools facilitate Engaging Conversational Surveys?
Clicktools offers a simple platform for creating engaging surveys. The tool enables users to design surveys that gather customer feedback and manage customer engagement. Clicktools also allows users to customize survey features to improve participation.
"...It is used by our professional services department to gauge customer satisfaction upon project completion/end of service engagement...." Peer review by Team Lead in Information Technology

GoSurvey in Action: Unique Activities

How does GoSurvey facilitate Market Research?
GoSurvey empowers businesses to effectively and efficiently collect data for various purposes. nThese purposes include market research, gathering customer feedback, capturing leads at trade shows, and conducting employee engagement surveys. nGoSurvey allows researchers to conduct market research surveys using smartphones and tablets, even when offline.
"...GoSurvey enables market research, caputure leads, and more. ...." Peer review by jose m., Telemarketer, Telecommunications
How can GoSurvey enhance your Capturing Leads process?
GoSurvey enables businesses to collect lead information digitally, even without internet access. The platform facilitates lead capture at trade shows, streamlining the process of gathering customer feedback and market research data. GoSurvey assists businesses in improving lead follow-up efficiency, ultimately contributing to business growth.
"...A few use cases include - conducting market research, gathering customer feedback, capturing leads at trade shows and much more. ..." Offline Survey App for Market Research & Data Collection

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting

Clicktools GoSurvey
Peer score 4.3 4.5
Peer insights 1026 829
Top industries
Computer Software 39.0%
Information Technology And Services 11.0%
Hospital & Health Care 7.0%
Food & Beverages 27.0%
Research 19.0%
Internet 8.0%
SMB and Mid-Market 57.0% 85.0%
Enterprise 43.0% 15.0%

Integrations

Ecosystem partners each product commonly connects with.

Clicktools

Lucidchart
4.5
FireText
4.0
OneDesk
4.1
Notion
4.6

News

Latest Clicktools news

KB Kookmin Bank teams up with SAP Korea on embedded finance to expand corporate banking

SAP Korea and KB Kookmin Bank have partnered to develop an ERP-linked embedded finance service. This collaboration aims to enhance corporate cash management and financial transactions. Both companies will leverage their corporate customer bases for joint marketing efforts to attract new clients.

20/09/2026 - source