Overview: Clicktools and GoSurvey as Customer Feedback Management Category solutions.

Clicktools and GoSurvey both excel in the Customer Feedback Management category but cater to different user needs. Clicktools is highly suited for large enterprises in sectors like IT due to its strong integration capabilities and comprehensive support options, making it ideal for enhancing customer satisfaction through effective feedback management. GoSurvey, with its focus on social media management and market research features, aligns well with businesses in Food & Beverages and Research industries aiming to grow market share and acquire new customers.

Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.

GoSurvey: GoSurvey is an offline survey app designed for Android, iPad, and iPhone. It is ideal for field researchers, NGOs, and businesses to collect data without internet.

Clicktools and GoSurvey: Best activities based on customer satisfaction

Activities: Clicktools vs GoSurvey

Discover and compare top business activities, Q&A, and peer reviews for Clicktools vs GoSurvey to help find the right fit for your needs.

Clicktools GoSurvey

Collecting feedback
Measuring CSAT
Engaging conversational surveys
engaging and following up
measuring net promoter score
social media analytics
social media management

Key Capabilities Supported

Clicktools excels in collecting feedback, measuring customer satisfaction, and managing social media. read more →

GoSurvey specializes in social media analytics, lead capturing, and market research. read more →

Business Goals

Clicktools primarily aims to improve customer satisfaction and employee experience. read more →

GoSurvey helps in acquiring customers and growing market share. read more →

Core Features

Key features of Clicktools include data integration, ease of migration, and custom reports. read more →

GoSurvey offers strong analytics, data import/export functions, and security & privacy features. read more →

Vendor Support

Clicktools provides extensive support including 24/7, phone, email, and chat options. read more →

GoSurvey has limited but available 24/7 support and focuses primarily on phone support. read more →

Segments and Industries

Clicktools is favored by the computer software and IT sectors, chiefly among large enterprises. read more →

GoSurvey appeals more to the food & beverages and research industries, with a smaller enterprise clientele. read more →

Operational Alignment

Clicktools fits well into large-scale operational workflows, offering reliability and robust integrations. read more →

GoSurvey is adaptable for diverse business settings, especially those emphasizing social media and research. read more →

Applying your context and needs changes the comparison

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Business Setting

Popular in Industry

Computer Software (39.0%)
Information Technology And Services (11.0%)
Hospital & Health Care (7.0%)

Food & Beverages (27.0%)
Research (19.0%)
Internet (8.0%)

Popular in Segments

SMB and MidMarket (57.0%)
Enterprise (43.0%)

SMB and MidMarket (85.0%)
Enterprise (15.0%)

Most deployed common Use Cases for Clicktools and GoSurvey

Why is Clicktools and GoSurvey the best choice for Collecting Feedback?

Clicktools and Gosurvey both collect customer feedback. Clicktools focuses on customer satisfaction and allows for a large scale of feedback collection. Gosurvey is more versatile and can be used for market research, lead capture, and employee engagement surveys. Both tools provide online platforms for building and distributing surveys.

"...However, as a company, we also use it to survey our customers, specifically for support case surveys, defect resolution, and the like...." Peer review by Joshua Henke, Senior Netsuite Architect / Developer, Q2ebanking

"...It can be used for market research, trade show lead capture, gathering customer feedback, employee engagement surveys and much more...." Peer review

Clicktools in Action: Unique Use Cases

How does Clicktools address your Engaging Conversational Surveys Challenges?

GoSurvey in Action: Unique Use Cases

How does GoSurvey facilitate Market Research?

What Are the key features of GoSurvey for Capturing Leads?

Integrations

Ecosystem partners each product commonly connects with.

Clicktools

News

Latest Clicktools news

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05/08/2026 - source