Overview: GoSurvey and Thematic as Customer Feedback Management Category solutions.
GoSurvey and Thematic cater to the Customer Feedback Management category with different strengths. GoSurvey excels in analytics and reporting features, appealing to large enterprises in industries like food and beverages. Meanwhile, Thematic stands out with its AI-powered analytics and is preferred by internet and telecommunications industries, which reflects its strong market focus. Both offer round-the-clock support but differ in customer segments and deployment channels.
GoSurvey: GoSurvey is an offline survey app designed for Android, iPad, and iPhone. It is ideal for field researchers, NGOs, and businesses to collect data without internet.
Thematic: Thematic's platform analyzes customer feedback to extract actionable insights. Businesses can use these insights to improve their products and services.
GoSurvey and Thematic: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
GoSurvey supports collecting feedback and social media analytics, aligning with needs for engagement and data-driven insights. read more →
Thematic focuses on customer feedback management and net promoter score measurement, helping with engagement and helpdesk management. read more →
Business Goals
GoSurvey aims to improve customer satisfaction and acquire customers, supporting objectives to enhance market presence. read more →
Thematic helps enhance customer relationships and improves ROI, meeting strategic needs in sales growth and brand engagement. read more →
Core Features
GoSurvey's standout features include custom reports and ease of migration, benefiting large entities with robust reporting needs. read more →
Thematic offers AI-powered analytics and custom reports, catering to users needing deep insights and flexible data use. read more →
Vendor Support
GoSurvey provides 24/7 support options, covering phone, email, and chat preferences for constant user assistance. read more →
Thematic also offers 24/7 support, focusing on chat and phone channels, ensuring help is available when needed. read more →
Segments and Industries
GoSurvey is popular with large enterprises in food and beverages, signifying its fit for traditional markets. read more →
Thematic is dominant in the internet and telecommunications sectors, reflecting its strength in digital and high-tech environments. read more →
Operational Alignment
GoSurvey is tailored for large enterprises needing comprehensive feedback solutions and in-depth data analytics. read more →
Thematic aligns with mid-market and enterprise operations, favoring dynamic and data-intense settings for growth. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
GoSurvey in Action: Unique Use Cases
How can GoSurvey enhance your Collecting Feedback process?
How does GoSurvey address your Market Research Challenges?
How efficiently Does GoSurvey manage your Capturing Leads?
Thematic in Action: Unique Use Cases
What solutions does Thematic provide for Engagement Management?
How can Thematic enhance your Helpdesk Management process?
Alternatives
News
Latest Thematic News
QuestionPro Partners with Thematic - Daily Research News Online - MrWeb
QuestionPro partners with getthematic.com to enhance customer feedback analytics, offering improved insights and automation for better customer experience.
