Overview: SmileBack and GoSurvey as Customer Feedback Management Category solutions.
SmileBack excels in comprehensive customer feedback management, boasting strong capabilities in CSAT measurement and integration. It primarily serves large enterprises in the tech sector. GoSurvey offers a robust mix of feedback collection and social media analytics, appealing to diverse industries, with a focus on offline channels. Both solutions aim to enhance customer satisfaction and drive acquisition, reflecting their alignment with modern business needs.
SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.
GoSurvey: GoSurvey is an offline survey app designed for Android, iPad, and iPhone. It is ideal for field researchers, NGOs, and businesses to collect data without internet.
SmileBack and GoSurvey: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SmileBack supports collecting feedback, measuring CSAT, and managing ratings. It is tailored for tech-driven companies with needs in review management and helpdesk functionalities. read more →
GoSurvey excels in collecting feedback and analyzing social media. It suits businesses interested in capturing market research data and engaging in lead generation. read more →
Business Goals
SmileBack aims to improve customer satisfaction and acquire new customers. It aligns with enterprises seeking to enhance their digital and brand presence. read more →
GoSurvey focuses on improving customer satisfaction and acquiring customers, targeting businesses that aim to grow their market share. read more →
Core Features
SmileBack features strong integration and analytics capabilities. Its ability to generate custom reports and ensure data security appeals to tech-savvy users. read more →
GoSurvey provides solid data import and custom reporting features. Its compliance and security features make it appealing to users prioritizing data privacy. read more →
Vendor Support
SmileBack offers 24/7 support through multiple channels including email and phone. This reflects a commitment to ensuring constant customer assistance. read more →
GoSurvey also offers 24/7 support but with fewer contact methods. Its phone support is the prevalent choice among its users. read more →
Segments and Industries
SmileBack is predominantly used by large enterprises within IT and technology sectors. It is favored by businesses in need of security and integration. read more →
GoSurvey appeals to a mix of large and small enterprises. It serves industries like food and beverages and research, showing versatility in different fields. read more →
Operational Alignment
SmileBack integrates well with the operational needs of large tech companies, offering scalable CSAT solutions. read more →
GoSurvey fits businesses with diverse data collection needs, excelling in environments emphasizing market engagement. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
