BirdEye: Birdeye is the leading review and messaging platform for multi-location businesses. Reviews are managed, leads converted, surveys conducted, and referrals obtained.
Canny: Canny helps teams manage feedback and release features effectively. It completes the feedback loop from collection to implementation.
Introducing BirdEye and Canny
BirdEye, Podium, ReviewTrackers, etc., belong to a category of solutions that help Reviews and Reputation, whereas Canny, Thematic, Medallia Agent Connect, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
BirdEye covers Rating And Review Management, Customer Feedback Management, Engagement Management with Social Media, Reputation Management, etc.
Canny focuses on Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Review Customer Feedback, etc.
"BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected onli...ne. When we started using BirdEye we immediately started see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest! " - Heidi Morrison
"The Canny team made it very easy for me to set up. They sent over resources and supported the whole process. Also, I didn’t need a developer—I did the whole thing alone. " - Aroa Gil Bo
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
BirdEye and Canny: Best activities based on customer satisfaction
BirdEye in Action: Unique Activities
What benefits does BirdEye offer for Rating And Review Management?
"...Within 2 weeks from the first phone call with Birdeye, we started getting positive reviews online...." Peer review by Christopher B, Owner
How can BirdEye enhance your Reputation Management process?
"...We have not put focus or resources into managing our social reputation...." Peer review by Holly C., Retail
How can BirdEye enhance your Communication Management process?
"...Ease of use - love that I can send an email or text to a customer for reviews...." Peer review by User
Canny in Action: Unique Activities
What makes Canny ideal for Collecting Feedback?
"...Before, collecting customer feedback felt unorganized and ineffective. . ...." Peer review by Kyle L., Customer Support Specialist , Computer Software
What Are the key features of Canny for Engaging Conversational Surveys?
"...Overall Canny boosted our customer's engagement, we now have a better number of feedbacks to track and manipulate, giving us great insight into where do we need to improve and meet customer's expectations. . ...." Peer review by Stefan T., SWS Team Lead, Information Technology and Services
How efficiently Does Canny manage your Products & Pricelist Management?
"...Product managers had to go to many disparate locations to pull feedback together and figure out what to build next...." Case Study Compass
How can Canny optimize your Review Customer Feedback Workflow?
"...The product owner at our company can use direct feedback that our team gathers to better our product and plan which features to include on our roadmap...." Peer review by David H., Distribution Executive, Computer Software
How efficiently Does Canny manage your Collaboration?
"...Customer story How Figured uses Canny to strengthen team collaboration and build community. ..." Case Study Figured
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Improve digital and social presence
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Enhance customer relationships
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Increase sales & revenue
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Build brand awareness
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Scale best practices
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Establish thought leadership
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Improve ROI
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Improve efficiency
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Improve internal communications
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Grow market share
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Enter new markets internationally or locally
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Improve brand engagement
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Improve consistency
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Launch new products
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Increase customer life time value
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Improve visibility
- See 14 more
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Scale best practices
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Acquire customers
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Launch new products
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Enhance customer relationships
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Improve internal communications
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Improve visibility
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Improve ROI
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Improve brand engagement
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Build brand awareness
- See 6 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Integrations
Ecosystem partners each product commonly connects with.
BirdEye
News
Latest BirdEye news
Upgraded Birdeye AI Insights Closes the CX Loop for Multi-Location ...
Birdeye has launched an upgraded version of its AI-powered customer experience product, Birdeye Insights. The new features include prioritized recommendations, action tracking, and outcome dashboards, which help multi-location brands manage customer data effectively. The product integrates customer sentiment, reputation, and listings health into a single view, enhancing decision-making and accountability.
Latest Canny news
Canny for customer success: using Canny on customer support teams
This article discusses how Canny enhances customer success by organizing feedback for product teams. It highlights Canny's integrations with Intercom and Zendesk, enabling seamless feedback tracking. Canny allows customer-facing teams to manage requests efficiently, ensuring product teams prioritize customer needs. This structured approach closes the feedback loop, keeping customers engaged and informed.