3CX Phone System: 3CX phone system offers VoIP services compatible with Windows and Linux. It includes inbuilt video conferencing, live chat, and can be hosted or on-premise, all for free.
Puzzel: Puzzel is the leading European provider of Customer Engagement Solutions. Their software is used daily by over 1,200 organizations in 40 countries to deliver smart customer experiences.
This comparison of 3CX Phone System vs. Puzzel draws on 1141 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.
Both 3CX Phone System and Puzzel are commonly chosen for Contact center management.
3CX Phone System also supports VoIP telephony system replacement, Employee mobility enablement, Unified communications for care teams, Unified communications for remote workforce, etc.
Puzzel also supports Omnichannel customer service management, Omnichannel customer support management, Omnichannel contact centre management, Customer retention improvement, etc.
Evidence shows that both products are used for Customer engagement, Workforce management, Contact center management, Customer service management.
3CX Phone System also covers Telecommunications, Unified communications, Contact center solutions, Customer service operations, etc.
Puzzel also covers Contact centre management, Customer support automation, Customer experience management, Customer support, etc.
Top use cases: 3CX Phone System vs Puzzel
Use cases tied to 3CX Phone System and Puzzel from verified data sources. Click any use case for supporting evidences.
| 3CX Phone System | Puzzel |
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Top Capabilities: 3CX Phone System vs Puzzel
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: 3CX Phone System vs Puzzel
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: 3CX Phone System vs Puzzel
Share of peer evidence by company size for 3CX Phone System and Puzzel. Each product segments add up to 100%. Click any segment for supporting evidence.
3CX Phone System and Puzzel: Best activities based on customer satisfaction
3CX Phone System in Action: Unique Activities
Why is 3CX Phone System the best choice for Conference Call Management?
"...3cx today is a very simple, easy to use tool tulizamos it today in our central voip for internal and external communication making and receiving links, web conferences and more...." Peer review by Francisco C, customer service
How does 3CX Phone System facilitate Collaboration?
"...It has simplified conferences, screen sharing and normal phone calls...." Peer review by Administrator
What solutions does 3CX Phone System provide for Sales Document Management?
"...WebRTC-based WebMeeting allow participants to join a web meeting with or without video, without having to download special software (Chrome and Mozilla currently supported); also includes document sharing, screen sharing, Chat, etc - the required Windows platform can be as small as an inexpensive hardware appliance running Windows 7/8/10 Pro (newest Atom or i3 CPU permits up to 16 simultaneous calls), or almost any flavor of Windows Server running on appropriate hardware, or installed as a virtual machine (both Hyper-V and VMware are supported); multi-tenant version is available for hosting providers - although a very small office would do very well with the Free version, 3CX is scalable to multiple sites and thousands of users, easily partitioned by departments/groups with fine-grained security restrictions to provide access only to desired users and features - pricing is based on number of simultaneous calls, not extensions (i.e. unlimited users with no additional licensing)...." Peer review by David H., Information Technology and Services
What makes 3CX Phone System ideal for Helpdesk Management?
"...It has features that allow it to fit small to mid sized company needs as well as full call center...." Peer review by Administrator
Puzzel in Action: Unique Activities
How does Puzzel address your Engagement Management Challenges?
"...Logicalware is a low-cost multi-channel customer service solution which works by capturing inbound customer interactions from the web, email, and social media channels, Facebook and Twitter...." Peer review
What solutions does Puzzel provide for Workflow Management?
"...Assign predefined categories to engagements for seamless workflow...." CX Features and Integrations
Integrations
Ecosystem partners each product commonly connects with.
3CX Phone System
News
Latest 3CX Phone System news
3CX ENT+ wird eingestellt und zu Grok verlagert
3CX is discontinuing its ENT+ subscription, transitioning to the AI Edition with Grok for transcription services. This move aims to enhance AI capabilities and offer more cost-effective solutions compared to Google and OpenAI. Existing ENT+ users can continue using the service, while new users will adopt the AI Edition. Refunds are available for recent ENT+ purchases.
Latest Puzzel news
Puzzel partners with AVANT to Bring AI-Native CX Solutions to ...
Puzzel has partnered with AVANT to expand the reach of its AI-powered customer experience solutions through AVANT's network of Trusted Advisors. This partnership enables organizations across EMEA to modernize customer service operations by leveraging Puzzel's cloud-native contact center platform, which integrates customer interactions, business systems, and workflows. The collaboration aims to enhance service quality, efficiency, and customer satisfaction by providing seamless experiences across voice and digital channels.
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