VICIdial: Vicidial is an open-source, enterprise-level contact center solution used globally by thousands of companies. It offers a full range of features for effective customer communication.
Puzzel: Puzzel is the leading European provider of Customer Engagement Solutions. Their software is used daily by over 1,200 organizations in 40 countries to deliver smart customer experiences.
Introducing VICIdial and Puzzel
VICIdial, Puzzel, VCC Live®, Call Logic, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
VICIdial covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Workflow Management, Engagement Management with E-Mail, etc.
Puzzel focuses on Engagement Management with Social Media, Contact List Management with Games, Customer Feedback Management, Lead Engagement, etc.
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VICIdial and Puzzel: Best activities based on customer satisfaction
VICIdial in Action: Unique Activities
How does VICIdial facilitate Helpdesk Management?
"...If you are looking for call center software to run your room with for your agents, don't waste your time looking elsewhere...." Peer review by Devin C, IT Consultant
How does VICIdial address your Telemarketing Challenges?
"...For the last few years we've been supporting ViciDial installation for the telemarketing and call center industries...." Peer review by Miguel L., CEO/Founder, Information Technology and Services
Puzzel in Action: Unique Activities
What solutions does Puzzel provide for Engagement Management?
"...Assign predefined categories to engagements for seamless workflow...." CX Features and Integrations
What solutions does Puzzel provide for Workflow Management?
"...Assign predefined categories to engagements for seamless workflow...." CX Features and Integrations
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Establish thought leadership
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Acquire customers
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Enhance customer relationships
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Enter new markets internationally or locally
- See 2 more
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Enhance customer relationships
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Improve efficiency
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Increase sales & revenue
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| VICIdial | Puzzel | |
|---|---|---|
| Peer score | 4.8 | 4.5 |
| Peer insights | 1575 | 173 |
| Top industries |
Information Technology And Services 35.0%
Telecommunications 24.0%
Marketing And Advertising 7.0%
|
Insurance 100.0%
|
| SMB and Mid-Market | 85.0% | 100.0% |
| Enterprise | 15.0% | 0.0% |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest VICIdial news
masterfermin02/vicidial-api-wrapper
The Vicidial API Wrapper v4.0 introduces significant enhancements for developers integrating with the Vicidial API. Key updates include a new configuration system, improved validation, structured response DTOs, and enhanced reliability features like configurable timeouts and automatic retries. These changes aim to streamline the integration process and improve the developer experience.
Latest Puzzel news
Puzzel partners with AVANT to Bring AI-Native CX Solutions to ...
Puzzel has partnered with AVANT to expand the reach of its AI-powered customer experience solutions through AVANT's network of Trusted Advisors. This partnership enables organizations across EMEA to modernize customer service operations by leveraging Puzzel's cloud-native contact center platform, which integrates customer interactions, business systems, and workflows. The collaboration aims to enhance service quality, efficiency, and customer satisfaction by providing seamless experiences across voice and digital channels.
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