VCC Live® Overview

VCC Live offers customizable cloud contact center software for managing inbound and outbound communication. Multiple channels like voice, SMS, and email are supported.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Advertisement, as the business use cases that they have been most satisfied with while using VCC Live®.

Other use cases:

  • Call Recording
  • Workflow Management
  • Contact List Management
  • Proposal & Quote Management
  • Distribution Management
  • Contract Management
  • Order Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using VCC Live®.

Other priorities:

  • Acquire Customers
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
See all business priorities See less business priorities

VCC Live® Use-Cases and Business Priorities: Customer Satisfaction Data

VCC Live® works with different mediums / channels such as Phone Calls, E-Mail, Text SMS, etc.

VCC Live®'s features include Predictive Dialer, Personalization, Recording, etc.

Reviews

"...This software has so many call center solutions and functionalities that I've never seen before - perfect...." Peer review by Sarai Zalar

VCC Live®, VICIdial, Smart PBX, Call Logic, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for VCC Live®

Top Industries

  • Financial Services
  • Human Resources
  • Insurance

Popular in

  • Mid Market
  • Small Business
  • Enterprise

VCC Live® is popular in Financial Services, Human Resources, and Insurance and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on VCC Live® Use Cases

How does VCC Live® facilitate Helpdesk Management?

Why is VCC Live® the best choice for Engagement Management?

How does VCC Live® address your Call Recording Challenges?

How does VCC Live® facilitate Workflow Management?

13+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well VCC Live® solved their Contact Center Software needs. Cuspera uses 620 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Video

Integrating your contact center & CRM for an enhanced experience - Webinar recording

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Frequently Asked Questions(FAQ)

for VCC Live®

What is VCC Live® used for?

VCC Live® is a Contact Center Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Advertisement .

What are the top features of VCC Live®?

Predictive dialer, Personalization and Recording are some of the top features of VCC Live®.

Who uses VCC Live®?

VCC Live® is used by Financial Services, Human Resources and Insurance among other industries.

What are VCC Live® alternatives?

VICIdial, Smart PBX and Call Logic are popular alternatives for VCC Live®.

Where is VCC Live® located?

VCC Live® is headquartered at Nagyenyed utca 8-14., Budapest, 1123, HU.
lightning

Peers used VCC Live® for helpdesk management and engagement management

VCC Live® Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.80/5

Read Reviews (15)
Custom Reports

4.60/5

Read Reviews (75)
Analytics

4.29/5

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.80/5

Read Reviews (15)
Custom Reports

4.60/5

Read Reviews (75)
Analytics

4.29/5

Read Reviews (9)

Software Failure Risk Guidance

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for VCC Live®

Overall Risk Meter

Low Medium High

Top Failure Risks for VCC Live®

VCC Live Feeds

VCC Live awarded 26 new G2 badges this summer

Check out which badges we received this quarter from the world's largest tech marketplace.

01/07/2024 - source

Increasing customer satisfaction with skills-based routing

Check out this blog post to discover how skills-based routing can help you achieve higher levels of customer satisfaction in your contact center.

24/06/2024 - source

Proven solutions for common contact center CX problems

In this blog post, our experts Valéria Polák and Elemér Erdősi share some of the most common contact center CX problems and handy solutions for them.

17/04/2024 - source

VCC Live Profile

Company Name

VCC Live

Company Website

https://vcc.live

HQ Location

Nagyenyed utca 8-14., Budapest, 1123, HU

Employees

51-100

Social

Financials

SEED