VCC Live® Overview

VCC Live stands out in the contact center software market with its fully customizable cloud solution. This platform enables businesses to manage both inbound and outbound communications across multiple channels, including voice, SMS, and email, without the need for coding skills. A key feature is its adaptability to specific business needs, offering a tailored experience that enhances team performance. VCC Live's solution is particularly beneficial for industries requiring a robust communication infrastructure, providing built-in features that elevate operational capabilities instantly. This product's competitive advantage lies in its flexibility and ease of integration, catering to diverse business models and ensuring seamless communication management.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Advertisement, as the business use cases that they have been most satisfied with while using VCC Live®.

Other use cases:

  • Call Recording
  • Workflow Management
  • Contact List Management
  • Proposal & Quote Management
  • Distribution Management
  • Contract Management
  • Order Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using VCC Live®.

Other priorities:

  • Acquire Customers
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
See all business priorities See less business priorities

VCC Live® Use-Cases and Business Priorities: Customer Satisfaction Data

VCC Live® works with different mediums / channels such as Phone Calls. E-Mail. Text SMS etc.

VCC Live®'s features include Predictive Dialer, Personalization, Recording, etc. and VCC Live® support capabilities include AI Powered, Chat Support, Email Support, etc. also VCC Live® analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Outsourced call centers, BPO, Banks, Finacial institutions, Insurance, Telecom, Tvshop, Teleshop, Survey, real estate network, Hospital, Airlines, Support Service, Retail, SSC...." Peer review from VCC Live

VCC Live®, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

VCC Live offers customizable cloud contact center software for managing inbound and outbound communication. Multiple channels like voice, SMS, and email are supported.

Popular Business Setting

for VCC Live®

Top Industries

  • Financial Services
  • Human Resources
  • Insurance

Popular in

  • Mid Market
  • Small Business
  • Enterprise

VCC Live® is popular in Financial Services, Human Resources, and Insurance and is widely used by Mid Market, Small Business, and Enterprise.

VCC Live® Customer wins, Customer success stories, Case studies

What Are the key features of VCC Live® for Helpdesk Management?

How does VCC Live® facilitate Engagement Management?

Why is VCC Live® the best choice for Call Recording?

What solutions does VCC Live® provide for Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well VCC Live® solved their Contact Center Software needs. Cuspera uses 620 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Waberer - Insurance

VCC Live helped Waberer save 20% of its workforce with automation. The solution improved efficiency in insurance operations. Waberer used VCC Live to handle claims and customer communication. The pla...tform enabled proactive engagement and smooth onboarding. Automation features reduced manual work. This led to better resource allocation and faster service.

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SYKES

SYKES wanted to improve their customer support and lower costs. They used VCC Live to help with this. The solution gave them better support tools. It also helped them save money. The case shows how V...CC Live can help companies do more with less.

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Mediashop

Mediashop needed to manage both inbound and outbound calls more efficiently. They used VCC Live to help with their call handling. The solution helped them organize their calls better. The results of ...using VCC Live are not detailed in the content.

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DelfinGroup - Financial Services

DelfinGroup wanted to improve their debt collection process. They used VCC Live's voicemail detection feature. This helped them speed up repayments. They achieved a 94% voicemail detection rate. This... made their collections faster and simpler.

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Ferratum Group - Financial Services

Ferratum Group had trouble collecting debts and lost time when agents sent SMS messages by hand. They wanted to reach customers who did not answer phone calls. They used VCC Live’s automated SMS and ...contact solutions. The new system sent personalized SMS and used predictive dialing. Ferratum Group saw a 65% increase in debt collection efficiency. They saved over €60,000 in costs. They now use the solution in 18 countries.

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4Life Direct - Insurance

4Life Direct used customizable contact center software from VCC Live. They wanted to improve their sales results. The software helped them manage their calls better. The case highlights outstanding s...ales results. No specific numbers or detailed results are given.

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Integrating your contact center & CRM for an enhanced experience - Webinar recording

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Frequently Asked Questions(FAQ)

for VCC Live®

What is VCC Live® used for?

VCC Live® is a Contact Center Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Advertisement .

What are the top features of VCC Live®?

Predictive dialer, Personalization and Recording are some of the top features of VCC Live®.

Who uses VCC Live®?

VCC Live® is used by Financial Services, Human Resources and Insurance among other industries.

What are VCC Live® alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for VCC Live®.

Where is VCC Live® located?

VCC Live® is headquartered at Nagyenyed utca 8-14., Budapest, 1123, HU.
lightning

Peers used VCC Live® for helpdesk management and engagement management

VCC Live® Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.80/5 ★

Read Reviews (15)
Custom Reports

4.60/5 ★

Read Reviews (75)
Analytics

4.29/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.80/5 ★

Read Reviews (15)
Custom Reports

4.60/5 ★

Read Reviews (75)
Analytics

4.29/5 ★

Read Reviews (9)

Software Failure Risk Guidance

?

for VCC Live®

Overall Risk Meter

Low Medium High

Top Failure Risks for VCC Live®

VCC Live Hungary Kft. News

Partnership

VCC Live Boosts VCC 360 With Global SIP Trunking Through DIDWW Partnership

VCC Live has partnered with DIDWW to integrate global SIP trunking and virtual phone number services into the VCC 360 cloud contact center platform. This collaboration enables VCC Live to offer expanded international telephony coverage and immediate number provisioning, enhancing service reliability and reach for enterprise customers seeking robust VoIP and contact center solutions.

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Partnership

VCC Live elevates its CCaaS capabilities through a partnership with DIDWW IT Business Net

VCC Live has partnered with DIDWW to enhance its cloud-based contact center platform, VCC 360. This integration brings DIDWWs global virtual phone numbers and SIP trunking to VCC 360, expanding omnichannel capabilities for customer engagement. The collaboration aims to improve voice quality, scalability, and compliance for businesses using VCC Lives CCaaS solution.

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Partnership

VCC Live elevates its CCaaS capabilities through a partnership with DIDWW

VCC Live has enhanced its Contact Center as a Service (CCaaS) platform by partnering with DIDWW. This collaboration aims to strengthen VCC Lives cloud communications offerings, enabling improved global voice connectivity and advanced telecom solutions for enterprise customers.

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Partnership

VCC Live elevates its CCaaS capabilities through a partnership with DIDWW - GlobeNewswire

VCC Live has partnered with DIDWW to enhance its cloud-based contact center platform, VCC 360. This integration brings DIDWWs global virtual phone numbers and advanced SIP trunking to VCC 360, expanding omnichannel capabilities and improving voice quality for customer engagement. The collaboration enables VCC Live to deliver scalable, compliant communication services across over 90 countries.

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VCC Live Hungary Kft. Profile

Company Name

VCC Live Hungary Kft.

Company Website

https://vcc.live

HQ Location

Nagyenyed utca 8-14., Budapest, 1123, HU

Employees

51-100

Social

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Financials

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