VCC Live® Overview
VCC Live stands out in the contact center software market with its fully customizable cloud solution. This platform enables businesses to manage both inbound and outbound communications across multiple channels, including voice, SMS, and email, without the need for coding skills. A key feature is its adaptability to specific business needs, offering a tailored experience that enhances team performance. VCC Live's solution is particularly beneficial for industries requiring a robust communication infrastructure, providing built-in features that elevate operational capabilities instantly. This product's competitive advantage lies in its flexibility and ease of integration, catering to diverse business models and ensuring seamless communication management.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Advertisement, as the business use cases that they have been most satisfied with while using VCC Live®.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using VCC Live®.
VCC Live® Use-Cases and Business Priorities: Customer Satisfaction Data
VCC Live® works with different mediums / channels such as Phone Calls. E-Mail. Text SMS etc.
VCC Live®'s features include Predictive Dialer, Personalization, Recording, etc. and VCC Live® support capabilities include AI Powered, Chat Support, Email Support, etc. also VCC Live® analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Our workflows have become easier...." Peer review by Krisztina D, Customer Service Manager, Financial Services
VCC Live®, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
VCC Live offers customizable cloud contact center software for managing inbound and outbound communication. Multiple channels like voice, SMS, and email are supported.
Popular Business Setting
for VCC Live®
Top Industries
- Financial Services
- Human Resources
- Insurance
Popular in
- Mid Market
- Small Business
- Enterprise
VCC Live® is popular in Financial Services, Human Resources, and Insurance and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on VCC Live® Use Cases
What Are the key features of VCC Live® for Helpdesk Management?
What solutions does VCC Live® provide for Engagement Management?
How does VCC Live® facilitate Call Recording?
How does VCC Live® facilitate Workflow Management?
13+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well VCC Live® solved their Contact Center Software needs. Cuspera uses 620 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
CASE STUDY Teladoc Hungary
CASE STUDY 4Life Direct
CASE STUDY tbi bank
CASE STUDY One
CASE STUDY Ferratum Group
CASE STUDY Outfittery
Video
Integrating your contact center & CRM for an enhanced experience - Webinar recording
Frequently Asked Questions(FAQ)
for VCC Live®
What is VCC Live® used for?
What are the top features of VCC Live®?
Who uses VCC Live®?
What are VCC Live® alternatives?
Where is VCC Live® located?
Peers used VCC Live® for helpdesk management and engagement management
VCC Live® Competitors
VCC Live® Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (9) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for VCC Live®
Overall Risk Meter
Top Failure Risks for VCC Live®
VCC Live Hungary Kft. News
VCC Live Boosts VCC 360 With Global SIP Trunking Through DIDWW Partnership
VCC Live has partnered with DIDWW to integrate global SIP trunking and virtual phone number services into the VCC 360 cloud contact center platform. This collaboration enables VCC Live to offer expanded international telephony coverage and immediate number provisioning, enhancing service reliability and reach for enterprise customers seeking robust VoIP and contact center solutions.
VCC Live elevates its CCaaS capabilities through a partnership with DIDWW IT Business Net
VCC Live has partnered with DIDWW to enhance its cloud-based contact center platform, VCC 360. This integration brings DIDWWs global virtual phone numbers and SIP trunking to VCC 360, expanding omnichannel capabilities for customer engagement. The collaboration aims to improve voice quality, scalability, and compliance for businesses using VCC Lives CCaaS solution.
VCC Live elevates its CCaaS capabilities through a partnership with DIDWW
VCC Live has enhanced its Contact Center as a Service (CCaaS) platform by partnering with DIDWW. This collaboration aims to strengthen VCC Lives cloud communications offerings, enabling improved global voice connectivity and advanced telecom solutions for enterprise customers.
Our biggest G2 badge win yet Thanks to You
VCC Live highlights its call center software's productivity and automation features, showcasing solutions for outbound sales and inbound contact centers, including partnerships with Decathlon and tbi bank.
VCC Live Hungary Kft. Profile
Company Name
VCC Live Hungary Kft.
Company Website
https://vcc.liveHQ Location
Nagyenyed utca 8-14., Budapest, 1123, HU
Employees
51-100
Social
Financials
SEED
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