VCC Live® Overview
This is a summary of the comprehensive capabilities and benefits of VCC Live® based on over 620 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
VCC Live®, VICIdial, Smart PBX, TASKE Contact, Call Logic, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if VCC Live® is right for your needs? Our Cuspera AI engine can evaluate how VCC Live® fits your specific business needs, industry, and context. Get your personalized assessment report today.
VCC Live® supports business activities such as:
- Helpdesk Management
- Engagement Management
- Advertisement
- Call Recording
- Workflow Management
VCC Live® can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Acquire Customers, Enter New Markets Internationally Or Locally, and Improve Efficiency. It can help manage these activities if you use Phone Calls E-Mail Text SMS etc. for these needs. As a solution, VCC Live®'s capabilities include Predictive Dialer, Personalization, Recording, etc.
VCC Live® Financial Services Vertical is its biggest customer base.
Reviews
"...About VCC Live VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes...." Peer review
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well VCC Live® solved their Contact Center Software needs. Cuspera uses 620 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using VCC Live®.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Advertisement , as the business use cases that they have been most satisfied while using VCC Live®.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.94/5 ★ |
"...About VCC Live VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes...." Peer review |
| Engagement Management with Phone Calls, E-Mail, Text SMS, Website and Chat |
4.73/5 ★ |
"...Marketing cookies are used to track visitors across websites and deliver advertisements that are more relevant and engaging to you...." VCC Live |
| engaging and following up |
4.60/5 ★ |
"...Marketing cookies are used to track visitors across websites and deliver advertisements that are more relevant and engaging to you...." VCC Live |
| Advertisement with Website |
4.03/5 ★ |
"...Marketing cookies are used to track visitors across websites and deliver advertisements that are more relevant and engaging to you...." Customer Service Software |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.94/5 ★ |
"...About VCC Live VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes...." Peer review |
|
| Engagement Management with Phone Calls, E-Mail, Text SMS, Website and Chat |
4.73/5 ★ |
"...Marketing cookies are used to track visitors across websites and deliver advertisements that are more relevant and engaging to you...." VCC Live |
|
| engaging and following up |
4.73/5 ★ |
| Advertisement with Website |
4.03/5 ★ |
"...Marketing cookies are used to track visitors across websites and deliver advertisements that are more relevant and engaging to you...." Customer Service Software |
|
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 620 insights from peers and experts to help you assess how these VCC Live® use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for VCC Live®
What is VCC Live® used for?
What are the top features of VCC Live®?
Who uses VCC Live®?
What are VCC Live® alternatives?
Where is VCC Live® located?
Popular Business Setting
for VCC Live®
Top Industries
- Financial Services
- Human Resources
- Insurance
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used VCC Live® to Increase sales & revenue and Enhance customer relationships
VCC Live® Alternatives
Peer and Expert Opinion on Features
for VCC Live®
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Predictive dialer | Read Reviews (14) |
| Personalization | Read Reviews (12) |
| Recording | Read Reviews (12) |
| Alerts: popups & Notifications | Read Reviews (6) |
| Ticketing | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Predictive dialer | Read Reviews (14) |
| Personalization | Read Reviews (12) |
| Recording | Read Reviews (12) |
| Alerts: popups & Notifications | Read Reviews (6) |
| Ticketing | Read Reviews (5) |
IT and Other Capabilities
for VCC Live®
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (64) |
| Data Export | Read Reviews (37) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (64) |
| Data Export | Read Reviews (37) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (15) |
| Email Support | Read Reviews (14) |
| 24/7 Support | Read Reviews (98) |
| Phone Support | Read Reviews (19) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (15) |
| Email Support | Read Reviews (14) |
| 24/7 Support | Read Reviews (98) |
| Phone Support | Read Reviews (19) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for VCC Live®
Overall Risk Meter
Top Failure Risks for VCC Live®
Vendor Profile Details
Company Name
VCC Live
Company Website
https://vcc.liveHQ Location
Nagyenyed utca 8-14., Budapest, 1123, HU
Employees
51-100
Social
Financials
SEED
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