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Conversational Intelligence Software 2024: Complete Guide - Page 3

Conversational AI is bringing disruptive technology to Conversational Software to include advanced features like cognitive abilities , ability to bring in contextual and personalized conversations, ability to learn from past interactions. No code/ Low code platforms are making it easy for enterprises to use bot platforms without over reliance on developers. Conversational Intelligence platforms take customer engagement to a whole new level. With human-like interactions, bots can help enterprises to respond to customers in real time, understand their sentiments and help companies to cross-sell and upsell products and services.

Learn why Conversational Intelligence software is important for your business and how to choose the right Conversational Intelligence software.

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Updated By Cuspera

Last updated: Sep 27, 2024

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86 Conversational Intelligence Software

Swivl Icon

Swivl

4.00
★★★★★
★★★★★

Swivl - Video observations that strengthen and inform teachers

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Highlights
Top Business Usecases : Coaching,Collaboration,Engaging and following up
Top Features : Recording,Live streaming

Vendor: Swivl, Inc.

Company Size: 11-50

HQ Location: 1450 El Camino Real, Menlo Park, CA 94025, US

Financials: SEED

Voicebase Icon

Voicebase

4.17
★★★★★
★★★★★

VoiceBase - APIs for Speech Recognition & Speech Analytics

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Highlights
Top Business Usecases : Engagement management,Trade show marketing,Collaboration
Top Features : Recording

Vendor: VoiceBase, Inc.

Company Size: 51-200

HQ Location: 44 Montgomery St, San Francisco, California 94104, US

Financials: PRIVATE

Article Forge Icon

Article Forge

4.00
★★★★★
★★★★★

High quality, AI-powered article creation

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Article Forge is an artificial intelligence-powered content writer that automatically generates complete high-quality, unique, SEO-friendly articles in less than 60 seconds.

Highlights
Top Business Usecases : Content management,Content curation,Content publishing
Top Features : SEO,Personalization

Vendor: Article Forge

HQ Location: 621 East Pratt Street, Suite 605, Baltimore, Maryland 21202, US

Floatbot Icon

Floatbot

4.00
★★★★★
★★★★★

AI Chatbot and Voicebot platform that helps to Increase Customer Experience

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Floatbot.AI is a powerful Voice-First, Multi-Modal Conversational AI + Co-Pilot Platform

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot

Vendor: Floatbot.ai

Company Size: 11-50

HQ Location: 691 S. Milpitas Blvd,Suite 217 Milpitas, CA 95035

Financials: PRIVATE

enthu.ai Icon

enthu.ai

4.33
★★★★★
★★★★★

Conversation intelligence platform Voice AI capabilities for sales teams & contact centers

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Enthu.ai is a conversation intelligence software that helps to improve contact center performance without listening to even a single call. It helps to drive meaningful intelligence from customer conversations for the team to perform better. It increases conversion rate and QA efficiency, improvement in CSAT, and faster agent onboarding.

Highlights
Top Business Usecases : Coaching,Digital marketing,Training & onboarding
Top Features : Conversation Intelligence

Vendor: Enthu AI Technologies Pvt. Ltd.

Company Size: 1-10

HQ Location: 2035, Sunset Lake Road Suit B-2 Newark, Delaware – 19702

Financials: PRE-SEED

Spotler Aigent Icon

Spotler Aigent

4.00
★★★★★
★★★★★

Smart Chatbots and AI applications

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Highlights
Top Business Usecases : Engagement management,Advertisement,Engaging and following up
Top Features : Bot

Vendor: Spotler Limited

Founded: 2005

Company Size: 11-50

HQ Location: The Old Byre, Peper Harow, Godalming, Surrey, GU8 6BQ

Financials: M&A

7Targets AI Sales Assistant Icon

7Targets AI Sales Assistant

4.00
★★★★★
★★★★★

Copy AI Assistant in email for automatic followup

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7Targets is an AI assistant that significantly reduces follow-up efforts by auto-generating human-like follow-up messages and auto-scheduling them. Simply have to CC the AI assistant and she starts following up right away. Moreover, get incredible customer insights for the documents and brochures making the sales call - highly impactful and leave no leads behind!

Highlights
Top Business Usecases : Engaging and following up,Engagement management,Lead engagement

Vendor: 7 Targets Inc.

Company Size: 1-10

HQ Location: Creaticity, Off Airport Rd, Pune, India

Financials: PRIVATE

phone.systems™ Icon

phone.systems™

4.00
★★★★★
★★★★★

Hosted Business Phone System | phone.systems™

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Highlights
Top Business Usecases : Call recording,Sales call management,Conference call management
Top Features : Recording,Alerts: popups & Notifications

Vendor: Japan Communications Inc.

Company Size: 11-50

Quarrio Icon

Quarrio

4.00
★★★★★
★★★★★

Quarrio - Intelligence Begins With a Question

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Collaboration

Vendor: Quarrio

Company Size: 11-50

HQ Location: 1474 University Ave, Suite 107, Berkeley, CA 94702, US

Financials: SEED

boost.ai Icon

boost.ai

4.23
★★★★★
★★★★★

boost.ai l Boost customer experience with conversational AI

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Lead qualification: technographic

Vendor: Boost AI AS

Company Size: 11-50

HQ Location: Sandnes, Rogaland

Financials: SERIES A

Voiceflow Icon

Voiceflow

4.00
★★★★★
★★★★★

The creative platform for conversational AI

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Highlights
Top Business Usecases : Sending & publishing communications,Communication management,Conversion management

Vendor: Voiceflow Inc.

Company Size: 11-50

HQ Location: 501 Page St, San Francisco, California 94117, US

Financials: SERIES A

Glia AI Management Icon

Glia AI Management

4.00
★★★★★
★★★★★

First Ever AI Management Platform | Glia

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Highlights
Top Business Usecases : Engagement management
Top Features : Bot

Vendor: Glia Technologies, Inc

Company Size: 51-100

HQ Location: 30 W 21st St New York, New Yorkr 10010, US

Financials: SERIES D

kore.ai Icon

kore.ai

4.22
★★★★★
★★★★★

Virtual Assistant Platform offers a unique blend of Conversational AI chat interface and Digital UX.

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Kore.ai is a Virtual assistant platform that builds intelligent virtual solutions to enhance enterprise-employee experience, customer satisfaction, and drive ROI for enterprises. It helps to enhance customer relations, improve brand engagement, and increase sales and revenue.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Customer feedback management
Top Features : Bot,Personalization,Alerts: popups & Notifications

Vendor: Kore.ai Inc

Company Size: 251-500

HQ Location: 7380, West Sand Lake Road, Suite 390, Orlando, FL 32819

Financials: SERIES B

Dialogflow Icon

Dialogflow

4.22
★★★★★
★★★★★

Delight customers with intuitive omnichannel conversational AI

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Dialogflow is a natural language processing (NLP) platform used to build conversational applications and experiences for a company’s customers in various languages and on multiple platforms. It connects to mobile app, web applications, bot, interactive voice response systems, and so on. It also provides access to Google Cloud Support and a service level agreement (SLA) for production deployments. It helps to scale best practices, acquire customers, and enhance customer relationships

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Communication management
Top Features : Bot,Personalization,Templates

Vendor: Google LLC

Company Size: 10,001+

HQ Location: 1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Financials: SERIES A

BotsCrew Icon

BotsCrew

4.17
★★★★★
★★★★★

Enterprise Chatbot Platform to provide support across channels and answer from a single inbox

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BotsCrew is an Enterprise Chatbot Platform that creates custom chatbots, to interact with customers on various messaging platforms for e-commerce, entertainment, news, customer support, delivery services, or corporate information exchange. It supports messaging platforms like Messenger, Slack, Vibe, Kik, Skype and SMS.

Highlights
Top Business Usecases : Proposal & quote management,Sales document management,Training & onboarding

Vendor: BotsCrew LLC

Company Size: 11-50

HQ Location: Lviv, Lviv

Financials: PRIVATE

Capacity Icon

Capacity

4.17
★★★★★
★★★★★

AI-Powered Support Automation Platform

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SmartAction is a Conversational Intelligence tool that provides artificial intelligence-based services to businesses across diverse industries including financial services, healthcare, insurance, retail, travel and hospitality and utilities. It’s an AI-powered virtual agent solution for contact centers over voice, chat, and SMS. It helps to improve ROI, scale best practices and enhance customer relationships.

Highlights
Top Business Usecases : Helpdesk management,Customer feedback management,Engagement management
Top Features : Personalization,Rewards,Gamification

Vendor: Capacity

Company Size: 11-50

HQ Location: 6465 Wayzata Blvd, Minneapolis, Minnesota 55426, US

Financials: SERIES A

Cognigy.AI Icon

Cognigy.AI

4.17
★★★★★
★★★★★

Enterprise Conversational Automation Platform

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Cognigy.AI is the leading Enterprise Conversational Automation Platform for building advanced, integrated Conversational Automation Solutions through the use of cognitive bots and also manages the flow of all conversations from one convenient location. It helps to increase sales and revenue, enter new markets and improve internal communications.

Highlights
Top Business Usecases : Engagement management,Helpdesk management,Engaging and following up
Top Features : Bot,Personalization,Recording

Vendor: Cognigy GmbH

HQ Location: Düsseldorf, North Rhine-Westphalia

Wizergos Icon

Wizergos

4.17
★★★★★
★★★★★

#ZeroCode Platform to build Custom Conversational Applications

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Wizergos is a ZeroCode Platform to build custom conversational applications with the power of AI/ML, NLP, image processing, audio/video/live chat, and so on. It enables the business and IT teams with a vision of a better digital business to achieve their goals faster, at lower cost, lower project risks. It helps to improve efficiency and internal communications.

Highlights
Top Business Usecases : Collaboration,Engaging and following up,Meeting management

Vendor: Wizergos Software Solutions Private Limited

Company Size: 1-10

HQ Location: 51 MCHS,15TH CROSS, HSR LAYOUT, SECTOR 4, BANGALORE, IN

Financials: PRIVATE

QuickReply.ai Icon

QuickReply.ai

4.17
★★★★★
★★★★★

Whatsapp Marketing Solution for Ecommerce

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IntelliTicks is a Conversational Intelligence tool with the combined power of Human and Artificial Intelligence to create proactive and personalized conversational experiences to convert visitors into more qualified leads and enable businesses to automate their customer interactions. It helps to increase sales and revenue, enhance customer relationships and improve digital and social presence.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Generation of new leads
Top Features : Templates,Bot,Personalization

Vendor: QuickReply Private Limited

Company Size: 2-10

HQ Location: Sector 12A, Gurugram, Haryana 122001, IN

AIhelp Icon

AIhelp

4.16
★★★★★
★★★★★

In-App Messaging & Operations AI Chatbot, Intelligence Form

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AIHelp is an AI Customer Support Platform for messaging and operations for both mobile and web including many customer support functions. It also enables to provide personalized support using machine learning to drive higher rankings and retention and solve customer issues instantly. It helps to enhance customer relationships and scale best practices.

Highlights
Top Business Usecases : Engagement management,Measuring customer satisfaction,Customer feedback management
Top Features : Alerts: popups & Notifications,Bot,Personalization

Vendor: AIHelp.

HQ Location: UNIT 806, 8/F TOWER II CHEUNG SHA WAN PLAZA 833 CHEUNG SHA WAN RD KLN, 999077, HK

Alterra Answer Bot Icon

Alterra Answer Bot

4.00
★★★★★
★★★★★

AI that instantly answers questions about company and products & resolves repetitive customer issues

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Alterra Answers Bot is a Chatbot that instantly answers questions about the company and products, resolves repetitive customer issues and turns static FAQs into interactive QnA that converts website visitors. It helps to acquire customers, enter new markets and enhance customer relationships.

Highlights
Top Business Usecases : Engagement management,Helpdesk management,Engaging and following up
Top Features : Bot,Ticketing

Vendor: Alterra.ai, Inc.

Company Size: 1-10

HQ Location: Palo Alto Ave, Palo Alto, California 94301, US

Financials: PRIVATE

Xenioo Icon

Xenioo

4.00
★★★★★
★★★★★

Omnichannel Chatbot Platform that automates conversations between companies and people

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Xenioo is an Omnichannel Chatbot Platform that automates conversations between companies and people across a wide range of different text and voice channels. It supports to design, deploy and analyze conversations on multiple channels enhancing customer relationships and improve brand engagement.

Highlights
Top Business Usecases : Sending & publishing communications,Communication management,Collaboration

Vendor: Xenioo srl

Company Size: 1-10

HQ Location: via Roma, 6, Lecco, LC 23900, IT

algo Icon

algo

4.00
★★★★★
★★★★★

Enterprise AI and Workflow Automation platform for advanced analytics enabling smart supply chain

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Algo is a virtual business analyst, a natural language bot. Algo enables Sales enhancement, and distribution for big box retailers and in the Media & Entertainment industry enabling AI based forecasting, interactive analytics, interactive work-flow for stream-lining Operations activities and more.

Highlights
Top Business Usecases : Collaboration,Workflow management,Forecasting

Vendor: Algomus

Company Size: 51-100

HQ Location: 950 Stephenson Highway Troy MI 48083 US

Financials: PRIVATE

ChatrHub Icon

ChatrHub

4.00
★★★★★
★★★★★

Omnichannel solutions to engage customers quickly and cost effectively

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ChatrHub is a powerful omnichannel solutions to engage customers quickly and cost-effectively. It helps customers reduce costs and improve service through better communication, identify, coach, and monitor the communications to catch issues early before they become a trending statistic.

Highlights
Top Business Usecases : Sending & publishing communications,Communication management,Engagement management
Top Features : Widgets,Feedback surveys

Vendor: ChatrHub

Company Size: NA

HQ Location: 105 W Madison Street Suite 1313 Chicago IL 60602

Financials: NA