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Conversational Intelligence Software 2024: Complete Guide - Page 4

Conversational AI is bringing disruptive technology to Conversational Software to include advanced features like cognitive abilities , ability to bring in contextual and personalized conversations, ability to learn from past interactions. No code/ Low code platforms are making it easy for enterprises to use bot platforms without over reliance on developers. Conversational Intelligence platforms take customer engagement to a whole new level. With human-like interactions, bots can help enterprises to respond to customers in real time, understand their sentiments and help companies to cross-sell and upsell products and services.

Learn why Conversational Intelligence software is important for your business and how to choose the right Conversational Intelligence software.

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Updated By Cuspera

Last updated: Sep 27, 2024

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86 Conversational Intelligence Software

Conversable platform Icon

Conversable platform

4.00
★★★★★
★★★★★

Conversable : More than basic bots

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Highlights
Top Business Usecases : Engagement management,Content management,Sending & publishing communications
Top Features : Bot

Vendor: Conversable, Inc.

HQ Location: Austin, TX 78701

Relish AI Icon

Relish AI

4.00
★★★★★
★★★★★

I Powered Shopify Live Customer Support Chatbot

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Relish AI is a conversational AI platform for e-commerce. It helps companies naturally interact with their customers. It improves customer engagement, generates more sales while reducing cart abandonment and support tickets; it also assists in live order tracking returns and cancellations as well.

Highlights
Top Business Usecases : Engagement management,Helpdesk management,Measuring customer satisfaction
Top Features : Personalization

Vendor: Relish Technologies Inc.

Company Size: 1-10

HQ Location: 3350 Thomas Road, ste 150, Santa Clara, California 95054, US

Financials: PRIVATE

Gallabox Icon

Gallabox

4.00
★★★★★
★★★★★

A multichannel conversation workspace

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A single, collaborative conversational workspace, Gallabox integrates WhatsApp Business APIs into a shared multi-agent inbox for team members. With the help of our WhatsApp Chatbots, provide business with the necessary 24x7 customer support

Highlights
Top Business Usecases : Engagement management,Segmentation and targeting,Identify target customers
Top Features : Micro customer segmenting

Vendor: Gallabox Private Limited

Company Size: 11-50

HQ Location: Indiqube Brigade Vantage, Perungudi, Chennai, TamilNadu 600096, IN

Financials: PRIVATE

Concerto Icon

Concerto

3.73
★★★★★
★★★★★

Concerto – Conversational AI Platform

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Forecasting

Vendor: Concerto

Company Size: 11-50

HQ Location: 115, River Road, #103, Edgewater, New Jersey - 07020

Financials: PRIVATE

bmetric Icon

bmetric

4.00
★★★★★
★★★★★

bmetric is a Cross-channel technologies to understand and model customer journeys between website and call center.

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Bmetric is a call-tracking technology that is built to connect the data of online journeys to inbound phone calls. It is designed to mobilize customers to the right channel. It is ideal for marketing, sales, and support departments by providing a valuable online-to-offline cross-channel perspective of those functions. It boosts sales and optimises customer service, across online and contact centre channels.

Highlights
Top Business Usecases : Helpdesk management,Engaging and following up,Engagement management

Vendor: bmetric

HQ Location: Købmagergade 53, Copenhagen, Denmark 1150, DK

Convin Icon

Convin

4.00
★★★★★
★★★★★

Conversation Intelligence Software for Remote Sales

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Convin is a conversation intelligence software that records, transcribe, and analyzes all acquire customers and increase sales and revenue.

Highlights
Top Business Usecases : Sales call management,Call searching,Collaboration

Vendor: Convin

Company Size: 1-10

HQ Location: Building Number #79 Balaji Nagar, SG Palya Bengaluru, 560029

Financials: PRIVATE

SUPABOLT Icon

SUPABOLT

4.00
★★★★★
★★★★★

Quality Insights for Image Data

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SUPABOLT is a user-friendly data labelling platform for quality insights that assists its users in converting unlabeled data into trustworthy data. The objective of SUPA is to continually make the data labelling process simpler so that anyone may get their picture data tagged and understood without the need for coding.

Highlights
Top Business Usecases : Collaboration,Workflow management

Vendor: SUPA

Company Size: 11-50

HQ Location: Wisma Uoa Damansara II, Penthouse 16-1 Level 16, No 6, Changkat Semantan, Bukit Damansara, 50490 Kuala Lumpur

Financials: PRIVATE

SoftClinic GenX Icon

SoftClinic GenX

4.00
★★★★★
★★★★★

Digital Healthtech Platform

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SoftClinic GenX is a Zero Cost AI-Powered Clinic Software that helps to send prescriptions digitally on WhatsApp, Tele-consult Patients on the Go and Pay as used. Its a digital healthtech platform that increases patient trust in doctors and hospitals. SoftClinic GenX benefits in reducing wait time for patients, increase transperancy and decision making, quick information sharing and automate workflow to help doctor & nurse focus more on patients.

Highlights
Top Business Usecases : Relationship management,Workflow management

Vendor: JVS Group

Company Size: 51-100

HQ Location: A-401, Ganesh Plaza, Nr. Navrangpura Post Office, Navrangpura, Ahmedabad - 380009, Gujarat, INDIA

Financials: PRIVATE

NoHold Icon

NoHold

4.00
★★★★★
★★★★★

Enterprise-Grade AI for Global Corporations

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SICURA is an Artificial Intelligence (AI) Platform designed to create Virtual Assistants for the enterprise. Virtual Assistants are used by both customers and employees to reduce support costs, increase conversion rates, and understand the voice of the customer.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Contact list management

Vendor: NoHold Inc.

Founded: 1999

Company Size: 11-50

HQ Location: 225 S Milpitas Blvd, Milpitas, CA 95035

Financials: PRIVATE

Amelia Icon

Amelia

4.00
★★★★★
★★★★★

Conversational AI platform that automates interactions, enhances customer experience, and boosts efficiency

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Amelia is a Conversational intelligence tool that delivers the best elements of human interaction, conversation, expression, emotion, and understanding to user experiences every day, driving deeper connections and greater business value and offers on-premise and cloud-based deployments with secure back-end integrations, customized as needed. It helps to improve ROI, increase sales and revenue, and improve digital and social presence.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Personalization,Bot

Vendor: SoundHound AI Inc

Company Size: 101-250

HQ Location: Santa Clara, California

Financials: PRIVATE

Avaamo Icon

Avaamo

4.00
★★★★★
★★★★★

Avaamo - Conversational Artificial Intelligence

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Avaamo is a conversational AI platform for enterprises to design and deploy omnichannel intelligent assistants. It comes with a flow designer that allows users to design the dialog flow without technical know-how. It builds fundamental AI technology across a broad area of neural networks, speech synthesis and deep learning to make conversational computing for the enterprise a reality.

Highlights
Top Business Usecases : Engagement management,Helpdesk management,Knowledge management
Top Features : Ticketing,Personalization,Bot

Vendor: Avaamo, Inc.

Company Size: 51-100

HQ Location: 369 S San Antonio Rd, Los Altos, California 94022, US

Financials: SERIES A

Gupshup Icon

Gupshup

4.00
★★★★★
★★★★★

A platform for developers to build bots for SMS, Twitter, Slack, WeChat, Teamchat and others with a unified API

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Gupshup is a Conversational Intelligence Software that helps bot builders to build, deploy, and publish a bot in a matter of minutes. It helps to build brand awareness, and increase sales and revenue.

Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Engagement management
Top Features : Bot,Templates

Vendor: Gupshup Inc

Company Size: 251-500

HQ Location: 415 Jackson Street, Suite B, San Francisco, CA 94111

Financials: SERIES F

Botsplash Icon

Botsplash

3.94
★★★★★
★★★★★

B2B omni-channel conversation platform

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Botsplash is a B2B omnichannel conversation platform that manages business agents and business customer conversations. The communication from all the channels comes directly into Botsplash to make it easy for agents to respond and convert leads to customers.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Workflow management
Top Features : Personalization,Alerts: popups & Notifications,Widgets

Vendor: Botsplash, Inc.

Company Size: 1-10

HQ Location: 1000 NC Music Factory, Suite C6, Charlotte, NC 28206, US

Financials: PRIVATE

NeuraFlash Icon

NeuraFlash

3.92
★★★★★
★★★★★

Sales AI enabled Partner for Salesforce

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NeuraFlash is a conversational AI for Salesforce CRM. It improves customer and employee experiences across all channels with AI and the Salesforce® Success Platform. It helps to get the most out of the Salesforce investment by leveraging the power of Einstein.

Highlights
Top Business Usecases : Engagement management,Helpdesk management,Customer feedback management
Top Features : Bot,Personalization,Recording

Vendor: NeuraFlash, LLC

Company Size: 11-50

HQ Location: 100 Summit Drive, Burlington, MA 01803

Financials: PRIVATE