In this section, you will find
What is Conversational Intelligence Software?
Benefits of Conversational Intelligence Software
Conversational AI is bringing disruptive technology to Conversational Software to include advanced features like cognitive abilities , ability to bring in contextual and personalized conversations, ability to learn from past interactions. No code/ Low code platforms are making it easy for enterprises to use bot platforms without over reliance on developers. Conversational Intelligence platforms take customer engagement to a whole new level. With human-like interactions, bots can help enterprises to respond to customers in real time, understand their sentiments and help companies to cross-sell and upsell products and services.
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Read more about how companies in different industries are using Conversational Intelligence software to drive results.
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Updated By Cuspera
Last updated: Sep 27, 2024
Connect with their customers and turn daily interactions into great customer experiences
CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience.
CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.
Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.
Vendor: CallFinder
Company Size: 11-50
HQ Location: 1795 Williston Road, Suite 200 South Burlington, VT 05403
Financials: PRIVATE
AI Sales Assistant to Navigate Every Sales Conversation
Salesken is a Conversational Intelligence and Analytics for sales teams to sell better with enhanced pipeline visibility, and sales improvement in real-time. It helps to increase sales and revenue.
Salesken helps to qualify leads better based on the customer's true intent, receive real-time cues to handle every objection, align the pitch and talking points to the customer's stated needs and capture every conversations’ context to improve engagement.
Salesken conquers every lead and attains the targets and leads a team of champions including features like knowing the pipeline based on the customer's spoken intent, diagnostics of what’s working in the playbook, and what’s not, and dashboards to measure sales reps and teams’ effectiveness.
Vendor: Skan Tech Labs Private Limited.
Company Size: 11-50
HQ Location: Bangalore, Karnataka 560055, IN
Financials: SERIES B
A revenue intelligence platform and collaboration software for remote sales teams
Jiminny is the platform for all customer conversations using automation and AI to help sales team grow and develop. It is developed for the sales team of any company to reach their goals and grow.
It features easy coaching, team collaboration, enhanced productivity, better customer relationships and communication tools.
It provides communication tools like Video Conferencing, Dialer & SMS. It also features searchable library of sales activity, transcribing calls and specific search of moments in the call. It allows CRM integration, playlists creation, call coaching, ‘follow’ feature and sharing knowledge of the sales floor. It also allows to highlight important parts of a call with snip-it and share with team mates.
I love Jiminny, it helps us pinpoint where reps are excelling and where they need help. Jiminny's platform has empowered team leaders, sales leadership, and other department to efficiently listen to conversations happening on our sales floor at key stages of the sales process.Mike Azzolino
Director of Sales
Buildium
Vendor: Jiminny, Inc.
Founded: 2016
Company Size: 51-100
HQ Location: 315 W 36th Street 5th Floor New York NY 10018
Financials: SERIES A
A central place for all the voice conversations
Fireflies is an AI assistant for the meetings that make it easy to record, transcribe, and organize all the team’s meetings in one place. It transforms conversations into actions where the voice assistant and transcription tools are designed to automate the team’s workflow.
It helps with note-taking, easily shares recaps and transcripts, and also tunes in to what the customers, candidates and team are saying. It automates the workflows, simplify’s coaching by commenting on important calls, and reduces the need for repeat meetings increasing the speed of work.
Some of its features include capturing voice conversations anywhere needed, accurate transcription quality, smart search capabilities, integration with all the workflows and so on.
We have utilized regular recording tools and attempted to add a team member to calls for their focus to be on the note-taking, while another team member takes the lead on client communication, but neither of these options was fully efficient or effectiveSierra Henley Ashburn
Owner and Founder
Amplified Innovation
Vendor: Fireflies.ai Corp.
Company Size: 51-100
HQ Location: 5424 Sunol Blvd , Ste 10-531 Pleasanton, CA 9456
Financials: SERIES A
An AI-Powered Communications Intelligence Platform
Tethr is an AI-based conversation intelligence platform that unlocks the hidden insights from customers' phone calls and chats. It helps to enhance customer relationships and improve efficiency.
Tethr Enables CX leaders to listen to the customers to immediately act upon to improve the overall customer experience and supercharge the enterprise with revenue-generating insights. It also helps with real-time knowledge of what’s killing customer loyalty and causing churn and generate insights that increase customer loyalty and reduce costs.
Tethr features include interactions to view calls or chats usually between the customers and agents, reports to track topics and trends of key insights that occur on the interactions, and dashboards to organize reports and share content with the team.
Vendor: CollabIP, Inc.
Company Size: 11-50
HQ Location: 9606 N Mo Pac Expy, Austin, Texas 78759, US
Financials: SERIES A
Conversational AI for Enterprises
SmartBots is a Conversational AI Platform that helps enterprises build and manage AI-powered conversational interfaces in the enterprise ecosystem to improve the engagements and user experience. It is used by enterprises to build conversational user interfaces, chatbots and virtual assistants for a variety of use cases. It provides frustration free and frictionless experience, and improved customer retention rates.
It manage and track multiple channels right from the Smartbots Platform, transfer the conversation to a human agent on demand or for conversations the assistant, keeps the human in the loop and makes sure customer and given the right attention when required, pre-built smart skills, conversational intelligence, connect to any enterprise system with smart and secure integration framework, and monitor the performance of the virtual assistant with advanced analytics tool.
It offers integration into chat interfaces such as messaging platforms, social media, SMS, website chat, etc and enterprise systems such as Salesforce, SAP, or similar. It offers several modules that heavily lifts most of the complex BOT building functionalities and needs. The platform offers pre-built templates, enterprise connector configuration capabilities, and omnichannel integration features. The SmartML and SmartAI modules ensure enterprise specific language learning and artificial intelligence capabilities.
Vendor: Quantum BOTS Inc.
Company Size: 11-50
HQ Location: 8951 Collin McKinney Pkwy, Suite 1101 McKinney, TX, 75070, USA
Financials: PRIVATE
Platform to deliver effortless customer journeys across all channels
Interactions Digital Roots is a social media marketing platform that leverages artificial intelligence (AI) to find meaningful social posts, prioritize these posts based on relevance, suggest responses, and insights. It helps to increase sales and revenue and improve ROI.
Interactions Digital Roots processes text and images alike, driving a complete understanding of intent and context. Leveraging this level of understanding improves the productivity. It also dramatically reduces time spent sifting through and reading social posts, freeing up social customer representatives from having to perform manual searches to get ahead of trend shifts and use the real-time voice of the customers to plan for emerging topics.
Its features include delivers actionable insights on the customers in real-time, easily monitor the performance for the brand and the competitors, easily find, prioritize and classify social media posts in real-time, find More Relevant Opportunities and so on.
Vendor: Interactions LLC
Company Size: 501-1000
HQ Location: Franklin, MA
Financials: SERIES D
A 24x7 Chatbot Software for Website
Collect.chat is an interactive chatbot that collects data from website visitors - 24/7, fully on auto-pilot. It can replace static web forms to collect data on websites. Its chatbot platform helps to create website chatbots with no code. It provides solutions for the sales, marketing and support team.
It enables users to build chatbots using simple drag and drop sentence templates. Using their chatbot, businesses can collect data, feedback, leads, bookings, and more. It has higher conversions, available 24x7, delights customers using highly interactive question templates, gifs and speaking their native language, and saves on acquisition.
Some of its features include drag and drop builder, meeting booking, lead generation, copy-paste snippet, WP plugin, share links, email developers, multiple languages and more.
Collect.chat has been super useful for us and we have certainly seen a growth in our subscriptions per month. With the contribution of this widget, we have even seen an average 30% increase in the total monthly subscriptions.Evi K
Marketer
GrowthRocks
Vendor: Naron Technologies Private Limited.
Company Size: 1-10
HQ Location: Newark, Delaware 19702, US
Financials: PRIVATE
AI-native content automation platform with a Performance Feedback Loop
AX Semantics is an AI-Powered Natural Language Generation Content Writing Software that generates text from data. It is widely used within the e-commerce, business, finance and media publishing sectors. Its SaaS-based software makes automated content generation accessible to customers of all sizes.
It effortlessly creates content that can populate an entire website, fill a news section with earnings reports, generate descriptions for retail items in e-commerce catalogs, produce social media content, and even create easy-to-read weather reports. It empowers writers and creative agencies to produce new, interesting material for brands that are easily and rapidly updated.
Some of its features include multi- and cross-language text generation, NLG output based on structured data, intuitive inline editor, easy-to-use interface, robust grammar UI, and interactive tutorials and live support.
Without Automated Content Generation, it would be impossible to write description texts for the huge product range of billiger.de.Bernd Vermaaten
CEO
billiger.de
Vendor: Axite Insights
Company Size: 11-50
HQ Location: AX Semantics, Marienstraße 23, Stuttgart, Baden-Württemberg 70178, DE
Financials: SERIES A
SmarttBot - Conversational bot building platform
SmatBot is a Chatbot building platform to create customizable chatbots for lead generation, live chat support, interactive landing pages, surveys, inquiries, appointments, feedback and suggestions for business without coding, using rule-based flow builder and artificial intelligence(AI). It is designed to cater to all types of businesses to solve their business needs.
SmatBot provides a unified chatbot experience from websites, blogs, and Facebook messenger. It supports the lead nurturing process with gamified conversations, multiple offers and additional information until the customer willingly shares their information. All the leads are shared in real-time while the tool provides 24*7 chat support.
Some of its features include appointment booking, CRM integration, dynamic responses using API's, interactive landing pages, 50+ languages support, etc.
Vendor: SmatBot.
Company Size: 11-50
HQ Location: Kondapur, Hyderabad, Telangana 500082, IN
Financials: PRIVATE
In this section, you will find
What is Conversational Intelligence Software?
Benefits of Conversational Intelligence Software
Conversational Intelligence Software includes a set of software like Chatbots, Bot Platforms and AI based Virtual Assistants that help businesses to communicate with their customers and clients in a conversational manner. Today’s businesses can not do without some form of usage of these automated solutions. They enable a new level of customer service and customer engagement.
There are specialized forms of conversational intelligence software available for sales, marketing and customer service. The conversational intelligence software can be a simple chatbot where it is more rule based conversations or can be an intelligent virtual assistant backed by AI and Natural Language Processing ( NLP). The virtual assistants can be very sophisticated to understand different types of intent and responses. All these software should have the ability to hand over conversations to humans at some point if necessary. But for their customers they provide a seamless conversational experience.
One of the major use cases for Conversational Intelligence Software is in customer support. Use of Conversational Intelligence software enables companies to provide 24/7 support for simple requests. If the requests are more for informational purposes, then virtual agents are capable of handling such requests at scale thereby freeing up human agents. Virtual agents can handle larger volumes of customer requests and hence improves productivity.
Use of Conversational Intelligence software frees up bandwidth of precious and expensive human resources from attending to simple and mundane tasks. They can be used for more complex tasks and relationship building. Deployment of virtual agents at scale lowers operational costs and decreases overall customer support costs.
Conversational Intelligence software helps to improve customer service processes by bringing in accuracy, predictability and reducing the time to resolve customer issues. This overall helps to improve customer satisfaction. By bringing in support for text messaging that is more popular with millennial customers, it makes it easy for customers to reach out to companies for issues.
By deploying chatbots, companies can engage their website visitors better by helping them to navigate more easily on the website. Information retrieval can be made easier. Conversational AI bots are capable of smoothly transferring to human agents with the appropriate context so that visitors’ queries can be immediately answered. This improves overall visitor engagement.
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I Powered Shopify Live Customer Support Chatbot
Relish AI is a conversational AI platform for e-commerce. It helps companies naturally interact with their customers. It improves customer engagement, generates more sales while reducing cart abandonment and support tickets; it also assists in live order tracking returns and cancellations as well.
Vendor: Relish Technologies Inc.
Company Size: 1-10
HQ Location: 3350 Thomas Road, ste 150, Santa Clara, California 95054, US
Financials: PRIVATE
A multichannel conversation workspace
A single, collaborative conversational workspace, Gallabox integrates WhatsApp Business APIs into a shared multi-agent inbox for team members. With the help of our WhatsApp Chatbots, provide business with the necessary 24x7 customer support
Vendor: Gallabox Private Limited
Company Size: 11-50
HQ Location: Indiqube Brigade Vantage, Perungudi, Chennai, TamilNadu 600096, IN
Financials: PRIVATE
Concerto – Conversational AI Platform
Vendor: Concerto
Company Size: 11-50
HQ Location: 115, River Road, #103, Edgewater, New Jersey - 07020
Financials: PRIVATE
bmetric is a Cross-channel technologies to understand and model customer journeys between website and call center.
Bmetric is a call-tracking technology that is built to connect the data of online journeys to inbound phone calls. It is designed to mobilize customers to the right channel. It is ideal for marketing, sales, and support departments by providing a valuable online-to-offline cross-channel perspective of those functions. It boosts sales and optimises customer service, across online and contact centre channels.
Vendor: bmetric
HQ Location: Købmagergade 53, Copenhagen, Denmark 1150, DK
Conversation Intelligence Software for Remote Sales
Convin is a conversation intelligence software that records, transcribe, and analyzes all acquire customers and increase sales and revenue.
Vendor: Convin
Company Size: 1-10
HQ Location: Building Number #79 Balaji Nagar, SG Palya Bengaluru, 560029
Financials: PRIVATE
Quality Insights for Image Data
SUPABOLT is a user-friendly data labelling platform for quality insights that assists its users in converting unlabeled data into trustworthy data. The objective of SUPA is to continually make the data labelling process simpler so that anyone may get their picture data tagged and understood without the need for coding.
Vendor: SUPA
Company Size: 11-50
HQ Location: Wisma Uoa Damansara II, Penthouse 16-1 Level 16, No 6, Changkat Semantan, Bukit Damansara, 50490 Kuala Lumpur
Financials: PRIVATE
Digital Healthtech Platform
SoftClinic GenX is a Zero Cost AI-Powered Clinic Software that helps to send prescriptions digitally on WhatsApp, Tele-consult Patients on the Go and Pay as used. Its a digital healthtech platform that increases patient trust in doctors and hospitals. SoftClinic GenX benefits in reducing wait time for patients, increase transperancy and decision making, quick information sharing and automate workflow to help doctor & nurse focus more on patients.
Vendor: JVS Group
Company Size: 51-100
HQ Location: A-401, Ganesh Plaza, Nr. Navrangpura Post Office, Navrangpura, Ahmedabad - 380009, Gujarat, INDIA
Financials: PRIVATE
Enterprise-Grade AI for Global Corporations
SICURA is an Artificial Intelligence (AI) Platform designed to create Virtual Assistants for the enterprise. Virtual Assistants are used by both customers and employees to reduce support costs, increase conversion rates, and understand the voice of the customer.
Vendor: NoHold Inc.
Founded: 1999
Company Size: 11-50
HQ Location: 225 S Milpitas Blvd, Milpitas, CA 95035
Financials: PRIVATE
Conversational AI platform that automates interactions, enhances customer experience, and boosts efficiency
Amelia is a Conversational intelligence tool that delivers the best elements of human interaction, conversation, expression, emotion, and understanding to user experiences every day, driving deeper connections and greater business value and offers on-premise and cloud-based deployments with secure back-end integrations, customized as needed. It helps to improve ROI, increase sales and revenue, and improve digital and social presence.
Vendor: SoundHound AI Inc
Company Size: 101-250
HQ Location: Santa Clara, California
Financials: PRIVATE
Avaamo - Conversational Artificial Intelligence
Avaamo is a conversational AI platform for enterprises to design and deploy omnichannel intelligent assistants. It comes with a flow designer that allows users to design the dialog flow without technical know-how. It builds fundamental AI technology across a broad area of neural networks, speech synthesis and deep learning to make conversational computing for the enterprise a reality.
Vendor: Avaamo, Inc.
Company Size: 51-100
HQ Location: 369 S San Antonio Rd, Los Altos, California 94022, US
Financials: SERIES A
A platform for developers to build bots for SMS, Twitter, Slack, WeChat, Teamchat and others with a unified API
Gupshup is a Conversational Intelligence Software that helps bot builders to build, deploy, and publish a bot in a matter of minutes. It helps to build brand awareness, and increase sales and revenue.
Vendor: Gupshup Inc
Company Size: 251-500
HQ Location: 415 Jackson Street, Suite B, San Francisco, CA 94111
Financials: SERIES F
B2B omni-channel conversation platform
Botsplash is a B2B omnichannel conversation platform that manages business agents and business customer conversations. The communication from all the channels comes directly into Botsplash to make it easy for agents to respond and convert leads to customers.
Vendor: Botsplash, Inc.
Company Size: 1-10
HQ Location: 1000 NC Music Factory, Suite C6, Charlotte, NC 28206, US
Financials: PRIVATE
Sales AI enabled Partner for Salesforce
NeuraFlash is a conversational AI for Salesforce CRM. It improves customer and employee experiences across all channels with AI and the Salesforce® Success Platform. It helps to get the most out of the Salesforce investment by leveraging the power of Einstein.
Vendor: NeuraFlash, LLC
Company Size: 11-50
HQ Location: 100 Summit Drive, Burlington, MA 01803
Financials: PRIVATE