Customer stories

Product Business Settings

NeuraFlash is popular in Internet, Telecommunications, and Information Technology And Services industries and is widely used by .

NeuraFlash Product Overview

NeuraFlash specializes in crafting AI-driven solutions that enhance Salesforce and AWS platforms. As a top generative AI partner, NeuraFlash delivers custom business solutions tailored to transform sales, service, and operational processes. With over a decade of experience, the company focuses on achieving exceptional outcomes across various industries. A standout feature is their expertise in implementing AI to optimize customer interactions and streamline workflows. NeuraFlash's solutions are designed to integrate seamlessly with existing systems, providing businesses with the tools needed to improve efficiency and drive sales growth. Their trusted implementation expertise positions them as a leading partner in the AI space.

How satisfied the customers are with NeuraFlash use-cases

NeuraFlash Customer Insights, Testimonials and Case Studies

Reebok - Retail & Consumer Goods

Reebok used Salesforce Service Cloud, Service Cloud Voice, and an Einstein Chatbot with NeuraFlash to improve their contact center after an acquisition. They automated customer service with chatbots ...and IVR, letting customers get answers and order updates without waiting for an agent. This led to a 40% deflection of customer queries, saving costs and making customers happier. Integration with Qualtrics streamlined data processes and boosted internal efficiency. The partnership helped Reebok lead in customer service innovation.

Read on →

Ocean Network Express (ONE) - Transportation/trucking/railroad

Service Cloud Voice, Amazon Connect, and Service Cloud helped Ocean Network Express (ONE) improve customer and agent experiences. ONE needed a better case management system and a telephony solution f...or global agents. They replaced their old system to support customers on their preferred channels. The new system reduced operational costs and improved customer satisfaction. ONE scaled quickly and now serves customers more efficiently worldwide.

Read on →

Mr. John - Retail & Consumer Goods

Salesforce Field Service helped Mr. John improve customer experience. Mr. John faced rapid growth and struggled with manual processes and slow quoting. NeuraFlash and Salesforce worked together to un...ify their systems. They implemented Sales Cloud, Service Cloud, and Field Service. Now, sales reps have better visibility and techs use a mobile app for jobs. Mr. John can scale and serve customers faster.

Read on →

Iron Mountain - Information Services

Iron Mountain used Salesforce and AWS to transform their global service center. They needed a scalable system to support rapid growth and improve customer data management. Salesforce, NeuraFlash, and... AWS helped them integrate their tech stack and enhance customer experience. They focused on trust, data security, and AI-driven solutions to improve service. This digital transformation made customer interactions smoother and more secure.

Read on →

A leading outpatient imaging provider - Medtech & Healthcare

Amazon Connect and AWS GenAI Copilot helped a leading outpatient imaging provider transform their contact center. The provider migrated 800 agents from Cisco to Amazon Connect. They added advanced se...lf-service with IVR, chatbots, and secure authentication. Agents got real-time help from GenAI Copilot and access to patient data. The solution improved efficiency, gave 24/7 support, and boosted patient satisfaction.

Read on →

NeuraFlash | A People-First: AI Leader

Video Thumbnail
lightning

Peers used NeuraFlash for engagement management and helpdesk management

NeuraFlash Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (32)
Custom Reports

4.35/5 ★

Read Reviews (40)
Analytics

4.34/5 ★

Read Reviews (37)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (32)
Custom Reports

4.35/5 ★

Read Reviews (40)
Analytics

4.34/5 ★

Read Reviews (37)

Software Failure Risk Guidance

?

for NeuraFlash

Overall Risk Meter

Low Medium High

Top Failure Risks for NeuraFlash

NeuraFlash, LLC News

M&A
 

Accenture's Strategic AI Expansion: How the NeuraFlash Acquisition Accelerates Salesforce ...

Accenture has acquired NeuraFlash to enhance its AI capabilities within Salesforce ecosystems. This acquisition adds 510 certified professionals and over 1,000 AI implementations to Accenture's portfolio, aiming to automate customer interactions via AI agents by 2028. The move aligns with Accenture's strategy to capture the mid-market segment and strengthen its partnership with Salesforce.

Read more →
M&A
 

Accenture Acquires NeuraFlash to Enhance Salesforce Capabilities - AInvest

Accenture has acquired NeuraFlash, a consulting firm specializing in Salesforce and generative AI, to enhance its Salesforce capabilities and expand its presence in the mid-market segment. This acquisition aims to strengthen Salesforce's AI-driven offerings.

Read more →
M&A
 

Accenture (ACN) to Acquire NeuraFlash to Boost Salesforce Capabilities

Accenture plans to acquire NeuraFlash to enhance its Salesforce, generative AI, and managed services capabilities. This acquisition, pending regulatory approval, will add 510 professionals to Accenture, primarily in North America, Colombia, and India. The move aims to expedite intelligent solution deployment and expand Accenture's global mid-market reach.

Read more →
M&A
 

Accenture buys generative AI business - Research Live

Accenture has agreed to acquire NeuraFlash, a generative AI consulting company, to enhance its Salesforce and managed services capabilities. NeuraFlash specializes in agentic AI tools for sales and services and has expertise in Salesforce and AWS. The acquisition will integrate NeuraFlash's 510 staff into Accenture, expanding its AI capabilities and innovation potential.

Read more →

NeuraFlash, LLC Profile

Company Name

NeuraFlash, LLC

Company Website

https://www.neuraflash.com/

HQ Location

100 Summit Drive, Burlington, MA 01803

Employees

11-50

Social

Facebook Twitter

Financials

PRIVATE