Latest Product Updates and Feature Enhancements in Conversational Intelligence
Google blurs the line between search and chat by linking AI Overviews to AI Mode
Google is enhancing its Search experience by integrating AI Overviews with AI Mode, allowing users to transition from AI-generated summaries to conversational exchanges. The update introduces Gemini ...3 as the default model for AI Overviews globally, aiming to make Search more interactive and personalized. This reflects Google's strategy to transform Search into a dialogue-based, AI-driven tool.
Google Introduces TranslateGemma Open Models for Multilingual Translation
Google has launched TranslateGemma, a suite of open translation models based on the Gemma 3 architecture, designed for multilingual translation across 55 languages. Available in three sizes4B, 12B, a...nd 27B parametersthe models are optimized for various environments, including mobile, edge, and cloud. They emphasize efficiency and quality, particularly for cost-sensitive and on-device applications, and support further research with nearly 500 additional language pairs.
Google drops agentic vision for Gemini 3 flash
Google introduced Agentic Vision for its Gemini 3 Flash AI model, enhancing image processing with visual reasoning and Python code integration. This feature allows the AI to analyze images actively, ...improving detail recognition and reducing hallucinations. Available in Google AI Studio and Vertex AI, it also excels in coding tasks, outperforming previous models.
Google Sans lands in Docs, letting users write with Googles signature typeface
Google has integrated its open-source fonts, Google Sans, Google Sans Flex, and Google Sans Code, into Google Docs, Sheets, and Slides. This move aims to enhance visual consistency across Google's pr...oductivity tools by offering users access to the company's signature typefaces. These fonts, optimized for readability and customization, align with Google's design language, providing a unified and modern document creation experience.
NiCE Cognigy Introduces Simulator for Systematic AI Agent Evaluation | - Opus Research |
Cognigy has launched Simulator, an AI agent evaluation tool integrated into its platform. This tool allows enterprises to systematically test AI agents using auto-generated scenarios that mimic real ...customer interactions. It evaluates both technical performance and customer experience, offering insights into agent effectiveness. The Simulator supports privacy compliance and includes features like API response mocking to prepare agents for real-world challenges.
Google expands access to Gemini in Education, debuts Workspace Studio at Bett 2026
Google is expanding its Gemini-powered AI tools in education, introducing Google Workspace Studio at Bett 2026. The rollout includes Gemini features in Google Workspace for Education, offering AI wri...ting, image generation, and more. Workspace Studio allows users to create AI agents without coding. These updates aim to enhance educational tools, with phased deployment and premium options for advanced users.
Zoho Office Integrator 2025: An overview of the features we added throughout the year
Zoho's Office Integrator 2025 introduced PDF editing capabilities, enhanced Zoho Writer, Sheet, and Show with new features like password protection and regex functions, and added role-based permissio...ns and flexible payment options. For 2026, Zoho plans to offer personalized forms, dynamic spreadsheets, and integration with Google Cloud and Microsoft Azure.
Google Ads makes Manual CPC easier to find
Google Ads has improved the visibility of the Manual CPC option, making it easier for advertisers to locate and utilize this bidding strategy within their campaigns.
Google launches TranslateGemma, open translation models supporting 55 languages
Google introduced TranslateGemma, a new open translation model supporting 55 languages, enhancing multilingual communication and accessibility.
Google Flow brings high-definition AI filmmaking to Workspace users
Google has launched Flow, an AI filmmaking platform, as a new service for Google Workspace users. Flow enables businesses and educators to create high-definition videos using natural language prompts..., leveraging Google's Veo 3.1 and Nano Banana Pro for video and imagery generation. The rollout began on January 14, 2026, and is accessible to various Workspace tiers, enhancing creative content production in professional and educational settings.
Google launches Google Market Access Program for Indian startups
Google introduced the Google Market Access Program to support Indian startups in expanding their global reach. This initiative aims to provide resources, mentorship, and market insights to help start...ups scale internationally.
Google adds new data transmission controls to Ads consent stack
Google has introduced new data transmission controls to its Ads consent stack, enhancing user privacy and compliance with data protection regulations.
WhatsApp Automation: Enhancing Customer Engagement in 2026
SmatBot, an AI-powered chatbot, is enhancing customer engagement through WhatsApp automation in 2026. This technology offers 24/7 support, personalized marketing, and lead qualification, addressing c...hallenges like slow response times and high support costs. SmatBot leverages natural language processing for human-like interactions, helping businesses improve customer retention and reduce cart abandonment. It provides data-driven insights to refine offerings, making it a valuable tool for e-commerce and service businesses.
Google Updates MedGemma With Imaging Support, Launches MedASR for Clinical Dictation
Google has launched MedGemma 1.5, enhancing its AI model for medical imaging support, including CT scans, MRI, and histopathology. Additionally, Google introduced MedASR, a medical speech-to-text sys...tem aimed at improving clinical dictation accuracy. Both models are available on Hugging Face and Google Cloud's Vertex AI platform.
Zoho's comprehensive e-signature solution now approved by the Israel Tax Authority
Zoho Sign, Zoho's digital signature solution, has been officially approved by the Israel Tax Authority for remote signing. This approval, valid until August 31, 2026, ensures compliance with security... and regulatory standards, allowing tax professionals in Israel to use Zoho Sign for document signing. The solution integrates with Zoho's apps and external platforms, enhancing operational efficiency for financial service providers.
Google brings personalised ads in Search AI Mode: How they work
Google introduces personalized ads in its Search AI Mode, enhancing user experience by tailoring advertisements based on individual preferences and search behaviors. This feature leverages AI to deli...ver more relevant ad content, potentially increasing engagement and effectiveness for advertisers.
Google launches UCP, a new protocol to facilitate selling and shopping in AI era
Google has launched the Universal Commerce Protocol (UCP), a new open standard designed to enhance the shopping experience in the AI era. UCP allows retailers to create relevant offers and features a... new checkout option for Google product listings. The protocol, co-developed with industry leaders like Shopify and Walmart, supports seamless interaction across consumer surfaces and payment providers.
Google rolls out Tag Gateway integration via Google Cloud
Google has launched the Tag Gateway integration through Google Cloud, enhancing data management and analytics capabilities for users.
Announcing SAP Business One integrations in Zoho Flow
Zoho has announced the integration of SAP Business One with Zoho Flow, enabling businesses to automate workflows and connect SAP B1 with other applications. This integration allows users to streamlin...e operations, such as sales order automation and customer onboarding, while maintaining ERP-grade security through Zoho Flow's On-Prem Agent. The integration is available for Zoho Flow Professional plan users and those using Zoho Flow via Zoho One or Zoho Creator 6.
New in Zoho Sheet: Multi-select picklist, web forms, workflows and more
Zoho Sheet introduces new features to enhance data entry and collaboration. Updates include multi-select picklists, web forms for data collection, and workflows for streamlined collaboration. Users c...an now mark spreadsheets as final to prevent changes and receive email notifications for edits. The platform also increases its capacity, supporting up to 10 million cells per spreadsheet.
Introducing ZeptoMail's one-click migration for Postmark and SendGrid users
Zoho introduces a one-click migration feature for ZeptoMail, enabling seamless transitions for Postmark and SendGrid users. This feature allows users to migrate domains, email templates, suppression ...lists, and webhooks without manual intervention, ensuring a smooth transition of transactional email data. The process involves a few simple steps and provides a retry option for any migration failures.
Introducing Contractor Payroll for Indian businesses
Zoho has introduced Contractor Payroll for Indian businesses within its Zoho Payroll platform. This new feature allows companies to manage contractors alongside full-time employees, offering seamless... onboarding, compliance automation, and flexible payment options. It integrates with Zoho Books, Zoho People, and Zoho Expense, ensuring unified payroll processing. Available at no extra cost from the Standard Plan, it aims to simplify payroll management for diverse, modern teams.
Google adds location targeting controls to Demand Gen campaigns
Google has introduced location targeting controls to its Demand Gen campaigns, enhancing advertisers' ability to reach specific geographic areas. This update allows for more precise audience targetin...g, potentially improving campaign effectiveness and ROI.
Zoho Announces Zoho Spend and Zoho Billing Enterprise Edition, Offering Large Businesses Greater Control and Flexibility Over Billing Operations and Company Spend as They Scale - Morningstar
Zoho launched Zoho Spend and Zoho Billing Enterprise Edition, enhancing its Finance and Operations Platform for large businesses. Zoho Spend offers comprehensive spend management, including payroll a...nd AP automation, while Zoho Billing supports complex billing strategies and revenue recognition. Both solutions integrate AI for automation and insights, improving financial decision-making and operational efficiency.
Google AdSense Offerwall Optimization: Automatic Enrollment
Google AdSense will automatically enroll users into Offerwall optimization starting December 10, 2025. This feature uses machine learning to enhance user engagement with Offerwall messages, potential...ly boosting ad revenue by 8.15% and conversion rates by 10.2%. Users have a one-month review period to opt out before the optimization becomes active on January 10, 2026.
Google adds official MCP server support: Agentic AI, BigQuery and Maps integration explained
Google introduces official support for MCP servers, enhancing integration with Agentic AI, BigQuery, and Google Maps. This update aims to streamline data processing and improve AI capabilities, benef...iting users with more efficient data management and location services.
Zoho launches billing and unified spend platform for large enterprises
Zoho has launched Zoho Billing Enterprise Edition and Zoho Spend, expanding its finance product portfolio. The new platforms cater to large enterprises, offering advanced billing and unified spend ma...nagement solutions. Zoho Billing supports various pricing models and regional tax regulations, while Zoho Spend integrates payroll and automates procurement processes to enhance financial visibility and governance.
Zoho Payroll is now available in Canada
Zoho Payroll has expanded its availability to Canada, offering businesses automated payroll processing with compliance to federal and provincial laws. The software supports multiple pay frequencies, ...employee management, and integrates with Zoho Books and Zoho Expense for seamless operations. Features include a self-service portal for employees and compliance with Canadian tax regulations.
Google Ads To Resurrect Website Optimizer
Google Ads is reportedly reviving the Website Optimizer tool, previously known as Google Optimize, which was discontinued in September 2023. The new tool is expected to be integrated under the Report...ing tab in Google Ads, requiring Google Ads access and admin permissions for linked Google Analytics properties. If no GA4 property exists, the tool will automatically create one.
Zoho POS is now available for the Kingdom of Saudi Arabia
Zoho has launched its Zoho POS solution in Saudi Arabia, featuring VAT compliance and a fully localized Arabic interface. This cloud-based point-of-sale system helps retailers manage inventory, billi...ng, and customer interactions. It supports multiple languages, integrates with Zoho Books and other platforms, and offers features like loyalty management and dynamic pricing. The service is available for SAR 39 per month.
ManageEngine boosts CloudSpend with multi - portal tools for cost control
ManageEngine has enhanced its CloudSpend platform with a new multi-portal architecture, targeting managed service providers and multi-tenant enterprises. This update introduces features for dedicated... client environments, AI-driven cost-saving recommendations, and automated billing, aimed at improving cloud cost management and compliance. The platform supports major cloud providers and offers a flexible pricing model.
Zoho delivers Zoho One, a newly unified platform greater than the sum ...
Zoho has launched a new version of Zoho One, integrating over 50 applications into a unified platform. This update enhances user experience with a single dashboard for approvals, a new Action Panel, ...and improved dashboards. The platform also introduces Vani for team collaboration and Zia Hubs for AI-driven insights. These changes aim to streamline workflows and improve productivity.
Google Workspace Gemini Flows : Makes Creating AI Agents Easy Using a Single Prompt
Google has launched Google Flows, a no-code AI automation platform powered by the Gemini model. This platform allows users to create AI-driven workflows using natural language prompts or a drag-and-d...rop interface. It integrates with Google Workspace apps and third-party tools like Salesforce and Slack, enabling tasks such as email summarization, meeting scheduling, and lead management. Google Flows aims to enhance productivity by making automation accessible to users of all skill levels.
Arattai Set for Major Security Boost as Zoho's Sridhar Vembu Confirms ...
Zoho's messaging platform, Arattai, is set to enhance user privacy with a mandatory end-to-end encryption upgrade. Announced by Zoho's co-founder Sridhar Vembu, the update includes a redesigned archi...tecture and improved performance. Initially, the encryption will cover one-to-one conversations, with group chats to follow. The rollout, currently in final testing, aims to strengthen Arattai's position as a secure communication tool.
Freshworks Inc. Introduces Enhanced AI Capabilities in Freshservice for Streamlined IT Management and Improved Employee Experience - Quiver Quantitative
Freshworks Inc. has enhanced its AI-powered IT management platform, Freshservice, with new AI capabilities to improve issue resolution and employee experience. Key features include upgraded Freddy AI... Agents for self-service, proactive integrations for early issue detection, and AI-powered Intelligent Routing for efficient ticket management. Freshservice was recognized as a Strong Performer in The Forrester WaveTM report, highlighting its effectiveness in enterprise service management.
Google Drive adds Gemini-powered Audio Overviews for summarising PDFs
Google Drive introduces Gemini-powered Audio Overviews, enabling users to convert lengthy PDFs into short audio summaries. This feature, accessible via a new button in the PDF viewer, generates podca...st-style audio clips, enhancing accessibility and convenience. Initially supporting English-language PDFs, the rollout begins on November 12 for Scheduled Release domains, with availability for Google Workspace and Google One AI subscribers.
Whats New in SentiOne November 2025
SentiOne's November 2025 update introduces enhanced features for its platform, including smarter filtering in the AI Assistant and new API capabilities. These updates enable more precise data analysi...s, with new tag-based filtering, time-based queries, and language and country filters. The discontinuation of Google Places Q&A API is noted, with a focus on developing new channels for customer feedback.
Zoho Notebook Adds Notebook AI, Brings Zia to Note-Taking
Zoho has introduced Notebook AI and integrated its AI assistant, Zia, into Zoho Notebook, enhancing note-taking capabilities with AI-driven features.
Qualified Introduces Agentic Nurture, Powered by Piper, the AI SDR ...
Qualified has launched Agentic Nurture, powered by Piper, an AI SDR agent, to enhance lead conversion. This new feature offers multi-stage capabilities, allowing Piper to manage all marketing funnel ...stages and engage top-of-funnel prospects with personalized content. The solution aims to replace traditional marketing automation platforms with scalable, real-time automation. Agentic Nurture will be generally available in January 2026.
Yellow.ai Analyze: The Future of AI Agent Automation - Yellow.ai
Yellow.ai has launched Yellow.ai Analyze, a tool designed to enhance AI agent performance through advanced insights. It uses an in-house LLM model to analyze conversations, improve knowledge bases, a...nd provide sentiment analysis. Key benefits include a 30% reduction in support tickets and a 10% higher containment rate, leading to improved customer satisfaction and efficiency.
Qualified Introduces Piper for Gong to Maximize Pipeline Generation
Qualified has introduced Piper for Gong, an AI SDR agent integration designed to enhance pipeline generation for joint Qualified and Gong customers. This integration allows Piper to engage buyers imm...ediately upon their arrival from a Gong Engage email, facilitating real-time conversations and booking meetings. Currently in early access, Piper for Gong will be included in all Agentic Marketing Platform plans later this year.
Zoho Adds Advanced AI Capabilities to Low-Code Development Platform
Zoho has introduced advanced AI capabilities to its low-code development platform, Zoho Creator, enhancing app creation with 10 new features. These include the AI assistant CoCreator, which uses voic...e and text prompts for app building, and AI-driven component and code generation. The updates aim to speed up app development and democratize access without extra costs, leveraging Zoho's AI assistant, Zia.
Intelligent agreement management with Zoho Sign's AI features
Zoho Sign has integrated with OpenAI's ChatGPT to enhance contract management. This AI-powered assistant helps users identify obligations, spot missing clauses, and detect potential risks in agreemen...ts. It also extracts metadata, provides document queries, and simplifies legal jargon, making contract handling more efficient and secure.
Engageware Showcases Trusted AI Platform at Money20/20 - MarTech Cube
Engageware showcased its AI-powered customer engagement platform at Money20/20, highlighting its use in regulated industries. The platform, trusted by over 600 enterprises, integrates AI agents, appo...intment scheduling, and knowledge management to enhance customer engagement and operational efficiency. CEO Dan OMalley emphasized the platform's role in driving AI-driven innovation and building customer loyalty in the financial sector.
SAP Expands Partnership with Google Cloud with Zero-Copy Data for Google BigQuery
SAP and Google Cloud are expanding their long-standing data and analytics partnership with the launch of SAP Business Data Cloud Connect for Google BigQuery. This integration simplifies access to mis...sion-critical SAP data products from SAP Business Data Cloud through bidirectional, zero-copy sharing.
Google AdSense Adds Confirmed Click Status Breakdown To Reports
Google AdSense has introduced a "Confirmed Click status breakdown" feature in its reports. This new option helps users identify unintended clicks on ads by requiring users to confirm their intent to ...visit an advertiser's page. The feature is available for reports from June 27, 2025, onwards.
Google Ads Experiments With Settings New Customer Value
Google Ads is testing a new feature that automatically sets the New Customer Value in New Customer Acquisition campaigns. This experiment aims to help advertisers optimize for high-value customers by... suggesting default values based on historical data. However, some advertisers are concerned about the lack of consent and the impact on reporting and ad performance.
Google AI Studio gets unified Playground, Maps grounding, and smarter workflow tools
Google has updated its AI Studio with a unified Playground for AI models, integrating tools like Gemini and Text-to-Speech in one workspace. The update includes Maps grounding for real-world context,... a new Welcome Homepage, and enhanced API key management. These improvements aim to streamline workflows and enhance user experience.
NiCE Cognigy debuts AI Ops Centre to boost enterprise resilience - SecurityBrief Australia
NiCE Cognigy has launched the AI Ops Centre, a real-time operations hub designed to enhance the reliability and security of enterprise AI agents. This centralized platform offers live monitoring, rea...l-time error alerts, and tools for root cause analysis, enabling customer experience and operations teams to maintain AI performance and prevent disruptions. The AI Ops Centre aims to streamline troubleshooting, reduce downtime, and ensure consistent customer service across multiple channels.
iTWire - NiCE Cognigy launches AI Ops Center , ensuring AI workforce reliability at scale
NiCE Cognigy has launched the AI Ops Centre, a new operational command center designed to ensure the reliability and scalability of enterprise AI agents. This platform provides real-time monitoring, ...error notifications, and root cause analysis to maintain consistent customer experiences across various channels. It aims to enhance AI performance, reduce technical support workloads, and maximize ROI for businesses using AI technology.
Introducing learning paths in Zoho Learn
Zoho has introduced "learning paths" in Zoho Learn, enhancing its LMS with structured training programs. This feature allows users to create curated course sequences for goals like onboarding and com...pliance training. It supports unlimited courses per path, mandatory course settings, and automated reminders, fostering efficient and goal-driven learning.
October Updates in SentiOne: AI Assistant Gets Smarter, Platform Becomes More Convenient!
SentiOne's October updates enhance their AI Assistant with instant response times, smarter automatic Boolean queries, and improved mobile interface. The platform now features a relocated payment form..., better navigation in the Supervisor panel, and new API functionalities, including a "discussion" field in Mentions API and new operators in Listen API for precise data filtering.
Google releases improved AI video model Veo 3.1
Google has released Veo 3.1, an enhanced AI video model with improved audiovisual quality and prompt comprehension. The update includes new features for the AI filmmaking tool, Flow, such as granular... editing control and the ability to add or remove objects in videos. Veo 3.1 will be integrated into Flow, the Gemini app, Vertex AI, and accessible via Gemini APIs.
Google Performance Max adds support for vertical 9 : 16 image ads
Google has updated its Performance Max campaigns to support vertical 9:16 image ads, enhancing their fit for mobile-first platforms like YouTube Shorts. This format, initially seen in Demand Gen camp...aigns, aims to capture user attention in short-form media environments. The update reflects Google's strategy to deepen engagement in mobile-centric, shoppable media spaces.
Google Voice Search Now Powered By Speech-to-Retrieval (S2R)
Google has updated its Voice Search technology to use Speech-to-Retrieval (S2R), which processes spoken queries directly without converting them to text first. This advancement enhances search speed ...and accuracy by eliminating errors from the speech recognition phase. The S2R technology is now live and supports multiple languages, marking a significant shift in Google's approach to voice search.
Google Adds AI Shoe Try-On To Shopping And Search - TechShout
Google has expanded its AI-powered virtual try-on tool to include footwear in Google Shopping and Search, allowing users to see how shoes look before purchasing. This feature, now available in Canada..., Australia, and Japan, uses AI to provide realistic previews of sneakers, heels, boots, and sandals, enhancing online shopping by reducing returns and increasing customer satisfaction.
Simplify salary disbursals in Zoho Payroll with Payouts by Zoho Payments
Zoho Payments introduces Payouts, a feature enabling direct salary disbursements from Zoho Payroll without external banking portals. This integration simplifies payroll processes, enhances security w...ith OTPs, and offers real-time tracking and reporting. Users can request early access to streamline salary payments efficiently.
Strategic Partnerships and Integrations in Conversational Intelligence
Commvault Expands Google Cloud Partnership to Strengthen Cyber Resilience
Commvault has expanded its partnership with Google Cloud to enhance cyber resilience and data protection for enterprises. This collaboration introduces new capabilities such as immutable, air-gapped ...backups, rapid application recovery with Commvault Cloud Rewind, and advanced compliance search for Google Workspace. These features aim to bolster defenses against ransomware and support regulatory compliance, available through Google Cloud Marketplace.
Ternary and Alvin Announce Strategic Partnership to Optimize Google Cloud and BigQuery Spend
Ternary and Alvin have formed a strategic partnership to enhance cost management and optimization for Google Cloud and BigQuery users. This collaboration combines Ternary's FinOps governance with Alv...in's autonomous BigQuery optimization, providing organizations with tools to manage cloud spend effectively. The partnership aims to deliver measurable savings and improved efficiency for Google Cloud customers by integrating financial governance with operational optimization.
Apple and Google join hands for AI: Gemini to power next-gen Apple Intelligence
Google and Apple have formed a multi-year AI partnership, integrating Google's Gemini AI models and cloud technology into Apple's next-gen AI systems. This collaboration aims to enhance Apple's AI ca...pabilities, including a more personalized Siri, while maintaining privacy standards. The partnership marks a significant collaboration between the two tech giants, focusing on advancing AI innovation.
Kore.ai Announces Collaboration With Amazon Web Services To Accelerate Enterprise AI Adoption - MSN
Kore.ai and Amazon Web Services have formed a collaboration to enhance enterprise AI adoption. This partnership aims to leverage AWS's cloud infrastructure with Kore.ai's AI capabilities to deliver a...dvanced solutions for businesses.
TGI Solar Power Group Inc. and Genesys Info X Announce Strategic ...
TGI Solar Power Group Inc. and Genesys Info X have formed a strategic partnership to launch FUSED88.com, an AI and ASI-driven management platform. Genesys Info X will handle technical development, wh...ile TGI Solar leads business operations. The platform offers comprehensive enterprise features and is currently in beta testing.
Samsung To Unveil AI Vision Built With Google Gemini at CES 2026
Samsung will showcase its AI Vision technology, developed in collaboration with Google Gemini, at CES 2026. This partnership highlights the integration of Google's advanced AI capabilities into Samsu...ng's offerings.
Oracle Brings Oracle Database@Google Cloud to India
Oracle has launched Oracle Database@Google Cloud in India, enabling customers to access Oracle database services within Google Cloud's Mumbai region. This service supports multicloud strategies and e...nsures data residency compliance with Oracle Exadata and Autonomous AI Database offerings.
Deloitte India and Zoho forge a strategic alliance to drive digital transformation
Deloitte India and Zoho have formed a strategic alliance to enhance digital transformation for mid-market and enterprise firms in India. This collaboration will leverage Zoho's cloud-based solutions ...and Deloitte's industry expertise to deliver tailored, high-impact solutions across sectors like healthcare, NBFCs, and eCommerce. The alliance aims to streamline operations, boost productivity, and drive growth through joint go-to-market strategies and industry-specific solutions.
SoundHound AI Integrates With OpenTable to Introduce In-Vehicle Reservations Using Voice AI - Yahoo Finance
SoundHound AI has partnered with OpenTable to introduce a voice-activated in-vehicle reservations system. This integration allows drivers to book restaurant reservations hands-free through their car'...s infotainment system, leveraging OpenTable's network of over 60,000 restaurants. The feature enhances SoundHound's in-car voice commerce capabilities and is set to be showcased at CES 2026.
AWS and Google Team Up to Simplify Your Multi-Cloud Connectivity
AWS and Google Cloud have launched a new multicloud networking service, enhancing cross-cloud connectivity with private, high-speed links. This service simplifies data movement between platforms, off...ering managed, cloud-native experiences and eliminating the need for manual coordination. Salesforce is an early adopter, using the service to unify data for AI and analytics.
MapmyIndia, Zoho Integrate Mapping Intelligence Into Zoho CRM - ciol.com
Zoho and MapmyIndia have integrated mapping intelligence into Zoho CRM. This collaboration enhances Zoho CRM's capabilities by incorporating advanced mapping features, allowing users to visualize and... analyze geographic data within the CRM platform.
Asiacell announces partnership with Google Cloud to bring AI-powered productivity tools, including Google Workspace, to Iraq
Asiacell partners with Google Cloud to introduce AI-powered productivity tools, including Google Workspace, to Iraq. This collaboration marks Asiacell as the first telecom operator in Iraq to offer G...oogle Cloud's solutions, aiming to enhance digital transformation for businesses and educational institutions. The partnership was announced at MWC Doha 2025, highlighting a significant step in Iraq's digital economy.
MapmyIndia announces partnership with Zoho CRM - Capital Market
MapmyIndia has partnered with Zoho CRM to enhance its customer relationship management capabilities. This collaboration aims to integrate MapmyIndia's mapping solutions with Zoho's CRM platform, offe...ring improved location-based services for businesses.
MapmyIndia and Zoho integrate location intelligence tools into Zoho CRM
Zoho and MapmyIndia have integrated MapmyIndia's location-based tools into Zoho CRM. This collaboration allows Zoho CRM users to access features like Address Capture and Nearby Lead Finder within the... CRM, enhancing sales operations with location intelligence. The integration aims to support Indian businesses by combining business and spatial intelligence, and is now available to Zoho CRM users across India.
Mercedes - Benz India and Zoho launches SKYLine, bespoke and decentralized Dealer Management System, redefining customer experience by offering a state - of - art seamless and integrated customer journey
Mercedes-Benz India and Zoho have launched SKYLine, a bespoke Dealer Management System built on Zoho CRM, designed to enhance customer experience through a decentralized architecture. This system int...egrates real-time analytics, automation, and AI-driven insights, offering a seamless customer journey across Mercedes-Benz's dealership network in India. The collaboration highlights Zoho's technological prowess and commitment to innovative solutions.
AccelGoogle tie-up to fund AI startups
Google and Accel have partnered to launch the Atoms AI Cohort 2026, aimed at supporting early-stage Indian AI startups. The program offers up to $2 million in co-investment, $350,000 in Google Cloud,... Gemini, and DeepMind credits, and technical support from Google DeepMind. This initiative seeks to foster AI innovation in India and provide global exposure for startups.
Alphabet Stocks Hits New Highs As Meta Mulls Deploying Google AI Chips In Data Centers
Google is in discussions with Meta Platforms to potentially supply its AI chips for Meta's data centers, intensifying competition with NVIDIA in the AI chip market. Google's tensor processing units (...TPUs) are designed to enhance AI workload performance and cost efficiency. This development has contributed to Alphabet's stock reaching new highs, reflecting its strategic push in AI technology.
LSEG Integrates Tick History Data With Google Clouds Vertex AI
LSEG has integrated its historical tick data with Google Cloud's Vertex AI and BigQuery, enabling financial institutions to leverage AI and machine learning for advanced market analysis. This collabo...ration reduces infrastructure complexity and costs, allowing firms to perform rapid, large-scale data processing and analysis. The integration democratizes access to sophisticated analytics, particularly benefiting mid-sized and emerging financial institutions.
Google Cloud and Westinghouse detail AI system for nuclear power plant construction
Google Cloud and Westinghouse have collaborated to develop an AI system aimed at enhancing nuclear power plant construction. This system leverages Google's cloud capabilities to improve efficiency an...d safety in the construction process.
Kore.ai brings AI agent automation to Microsoft 365 suite - IT Brief UK
Kore.ai and Microsoft have formed a strategic partnership to integrate Kore.ai's AI agent platform with Microsoft's cloud and AI tools, enhancing enterprise automation. This collaboration aims to boo...st AI adoption by enabling enterprises to deploy AI-driven solutions within Microsoft 365 Copilot, Teams, and Azure.
Discovery launches Vitality AI in collaboration with Google
Discovery and Google have launched Vitality AI, integrating Google Cloud's AI and data analytics with Discovery's health datasets. This platform aims to enhance personalized, preventative healthcare ...globally, building on Discovery Health's existing Personal Health Pathways. The collaboration promises to improve health outcomes and extend life expectancy, marking a significant advancement in health tech.
Zoho Corporation to Leverage NVIDIA NeMo to Build LLMs
Zoho Corporation is leveraging NVIDIA's AI platform, including NeMo, to develop and deploy large language models (LLMs) for its SaaS applications. This collaboration aims to enhance AI capabilities f...or Zoho's 700,000+ customers, focusing on business-specific use cases and privacy compliance. Zoho's investment in NVIDIA's technology has resulted in significant improvements in throughput and latency.
Salesforce, Google enhance Agentforce 360 with Gemini AI
Salesforce and Google have expanded their partnership to integrate Google's Gemini AI models with Salesforce's Agentforce 360 platform. This integration enhances multimodal intelligence, hybrid reaso...ning, and process automation across enterprise sales and IT services. It also extends Salesforce's Gemini integration to Google Workspace applications, improving interoperability and workflow continuity. The collaboration supports open standards and includes joint efforts on contact center solutions and data federation.
JumpCloud and Google Workspace partner to launch new Work Transformation Set on Google
Google Workspace and JumpCloud have launched the Work Transformation Set, a new AI-powered solution aimed at modernizing IT management and security. This exclusive offering through Google Workspace i...ntegrates AI, Zero Trust security, and productivity tools, providing a cost-effective alternative to legacy systems. The partnership emphasizes Google's AI capabilities and aims to enhance business agility and security for enterprises.
JumpCloud and Google Workspace to Launch New Cloud Productivity Solution for Enterprises
JumpCloud and Google Workspace to Launch New Cloud Productivity Solution for Enterprises
Mergers, Acquisitions, and Business Moves in Conversational Intelligence
Freshworks (NASDAQ: FRSH) to acquire FireHydrant, unifying AI-native ServiceOps - Stock Titan
Freshworks has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management platform. This acquisition aims to integrate FireHydrant's IT Operations Management with Freshse...rvice's IT Service Management, creating an AI-native ServiceOps solution. The unified platform is designed to enhance incident response and IT resilience. The acquisition is expected to close in Freshworks' first fiscal quarter of 2026.
Funding News and Financial Performance in Conversational Intelligence
Freshworks to Announce Fourth Quarter and Full Year 2025 Financial Results on February 10, 2026 - Yahoo Finance
Freshworks Inc. will announce its financial results for Q4 and full year 2025 on February 10, 2026. A live webcast will follow the announcement to discuss the results and business highlights.
Freshworks reports 15% rise in revenue, losses down 81% for Q3
Freshworks reported a 15% increase in revenue to $215.1 million for Q3, with losses reduced by 81% to $7.5 million. The company also announced that its Freshservice for Business Teams is now availabl...e as a standalone product, which has doubled its ARR to over $35 million. Freshworks projects 12-13% revenue growth for Q4.
Google Q3 Report: AI Mode, AI Overviews Lift Total Search Usage
Google's Q3 report highlights the impact of AI Mode and AI Overviews on search usage, with significant growth in queries and revenue. CEO Sundar Pichai noted AI-driven expansion, with AI Mode reachin...g 75 million daily users and driving query growth. Alphabet's revenue hit $102.3 billion, with "Google Search & other" contributing $56.6 billion. Google plans further AI integration, including the upcoming release of Gemini 3 and increased capex for AI infrastructure.
Leadership and Executive Team Updates in Conversational Intelligence
Nvidia appoints Google Clouds Alison Wagonfeld as first-ever CMO
Alison Wagonfeld, a former executive at Google Cloud, has been appointed as Nvidia's first Chief Marketing Officer. She will assume her new role in February, after nearly a decade of building Google ...Cloud's marketing operations. Wagonfeld's experience is expected to help Nvidia navigate challenges such as geopolitical constraints and competition in the AI chip market.
Freshworks Appoints Kady Srinivasan as Chief Marketing Officer - GlobeNewswire
Freshworks has appointed Kady Srinivasan as Chief Marketing Officer. With over 15 years of experience in marketing transformations at SaaS companies, Srinivasan will lead Freshworks' global marketing... strategy. She aims to enhance the brand and drive growth by focusing on AI-assisted solutions. Srinivasan previously held leadership roles at You.com and Lightspeed Commerce.
Aditya Swamy named Managing Director, Google Play
Aditya Swamy has been promoted to Managing Director of Google Play. Previously, he was the Regional Director for Google Play in India, Southeast Asia, Australia, and New Zealand. Swamy will focus on ...working with developers, startups, and investors to boost the app economy and enhance the digital ecosystem in the region.
Awards, Recognitions, and Industry Achievements in Conversational Intelligence
Cognigy Achieves AWS Conversational AI Competency Distinction
Cognigy has achieved the AWS Conversational AI Competency distinction, recognizing its expertise in developing high-quality chatbot, virtual assistant, and IVR solutions. This designation highlights ...Cognigy's proficiency in deploying effective Conversational AI solutions on AWS, enhancing customer experiences and operational efficiency. The achievement underscores Cognigy's role as a leader in the Conversational AI space, providing scalable and multilingual AI solutions for global enterprises.
Avaamo Recognized as a Leader in the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms - EIN News
Avaamo has been recognized as a leader in the IDC MarketScape report for worldwide general-purpose conversational AI platforms. This recognition highlights Avaamo's strength in providing AI solutions... for enterprise-level conversational interfaces.
Kore.ai Named Leader In Cognitive Search Platforms By Forrester - MSN
Kore.ai has been recognized as a leader in cognitive search platforms by Forrester, highlighting its advanced capabilities in AI-driven search solutions.
Everest Group Again Recognizes Engageware as Major Contender in Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix Assessment - Yahoo Finance
Engageware has been recognized as a Major Contender in the Everest Group's Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix Assessment for 2025. This recog...nition highlights Engageware's leadership in AI-driven customer engagement, particularly in regulated industries. The company's platform integrates AI agents, knowledge management, and appointment scheduling to deliver personalized, secure, and compliant customer interactions.
KORE Recognized as a Top-Tier IoT Specialist in Transforma Insights' 2025 Benchmarking Report
Kore.ai has been recognized as a top-tier IoT specialist in Transforma Insights' 2025 Benchmarking Report. The report highlights Kore's strengths in managed IoT services, vertical specialization, and... global reach, particularly in healthcare. Kore's leadership in eSIM innovation and connectivity management underscores its ability to deliver measurable value to enterprise customers.
Four years strong: Zoho Assist wins Customers Choice 2025 in the Remote Desktop Category
Zoho Assist has been awarded the Customers Choice 2025 in the Remote Desktop category on Gartner Peer Insights for the fourth consecutive year. This recognition is based on user feedback from IT prof...essionals and customer support teams. Zoho Assist is praised for its simplicity, security, and scalability, with recent enhancements including automation and advanced auditing features to support hybrid work environments.
Kore.ai Named a Leader in Cognitive Search Platforms, Q4 2025 Evaluation - SMEStreet
Kore.ai has been named a Leader in The Forrester Wave: Cognitive Search Platforms, Q4 2025, recognized for its strategy, vision, and enterprise AI search capabilities. The company excelled in 11 crit...eria, including Vision, and was praised for its conversation-first search, data connectors, and enterprise-ready architecture. This recognition underscores Kore.ai's commitment to delivering scalable, context-rich AI solutions for enterprises.
Kore.ai Named a Leader in Cognitive Search Platforms, Q4 2025 Evaluation
Kore.ai has been recognized as a Leader in The Forrester Wave: Cognitive Search Platforms, Q4 2025. The company excelled in the Strategy category and achieved top scores in 11 criteria, including Vis...ion. Kore.ai's strengths in conversation-first search, data connectors, and enterprise-ready architecture were highlighted. The recognition underscores Kore.ai's commitment to delivering scalable, context-rich AI solutions for enterprises.
Corporate News and Organizational Updates in Conversational Intelligence
Zoho opens its first UAE datacentres to boost cloud adoption
Zoho has launched its first datacentres in the UAE, located in Dubai and Abu Dhabi, to enhance cloud adoption and support data sovereignty. These facilities will host over 100 cloud-based solutions, ...including Zoho's business applications and ManageEngine's IT management tools. This move aligns with the UAE's digital strategy and aims to facilitate cloud migration in regulated sectors by offering local data storage and processing.
Sundar Pichai says Google will start building data centers in space, powered by the sun, in 2027
Google plans to construct solar-powered data centers in space by 2027, as announced by CEO Sundar Pichai.