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Conversational Intelligence Software 2024: Complete Guide - Page 2

Conversational AI is bringing disruptive technology to Conversational Software to include advanced features like cognitive abilities , ability to bring in contextual and personalized conversations, ability to learn from past interactions. No code/ Low code platforms are making it easy for enterprises to use bot platforms without over reliance on developers. Conversational Intelligence platforms take customer engagement to a whole new level. With human-like interactions, bots can help enterprises to respond to customers in real time, understand their sentiments and help companies to cross-sell and upsell products and services.

Learn why Conversational Intelligence software is important for your business and how to choose the right Conversational Intelligence software.

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What is the right solution for you depends on your business context and needs. Let us help you firm up your needs and find you the right-fit solutions. Get your personalized assessment report now!

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Updated By Cuspera

Last updated: Sep 27, 2024

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86 Conversational Intelligence Software

axite Icon

axite

4.37
★★★★★
★★★★★

AI-native content automation platform with a Performance Feedback Loop

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AX Semantics is an AI-Powered Natural Language Generation Content Writing Software that generates text from data. It is widely used within the e-commerce, business, finance and media publishing sectors. Its SaaS-based software makes automated content generation accessible to customers of all sizes.

Highlights
Top Business Usecases : Content management,Forecasting,Sending & publishing communications
Top Features : Widgets,Landing page,SEO

Vendor: Axite Insights

Company Size: 11-50

HQ Location: AX Semantics, Marienstraße 23, Stuttgart, Baden-Württemberg 70178, DE

Financials: SERIES A

SmatBot Icon

SmatBot

4.44
★★★★★
★★★★★

SmarttBot - Conversational bot building platform

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SmatBot is a Chatbot building platform to create customizable chatbots for lead generation, live chat support, interactive landing pages, surveys, inquiries, appointments, feedback and suggestions for business without coding, using rule-based flow builder and artificial intelligence(AI). It is designed to cater to all types of businesses to solve their business needs.

Highlights
Top Business Usecases : Generation of new leads,Customer feedback management,Engagement management
Top Features : Bot,Landing page,Feedback surveys

Vendor: SmatBot.

Company Size: 11-50

HQ Location: Kondapur, Hyderabad, Telangana 500082, IN

Financials: PRIVATE

SalesTalk Platform Icon

SalesTalk Platform

4.00
★★★★★
★★★★★

Sales Talk Interactions That Matter

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Highlights
Top Business Usecases : Engagement management,Playbook creation,Engaging and following up
Top Features : Personalization,Recording,Templates

Vendor: SalesTalk Technologies, Inc.

Company Size: NA

Financials: NA

Hansen CASH+ Call Recording Icon

Hansen CASH+ Call Recording

4.47
★★★★★
★★★★★

Call Accounting & Call Recording Solutions

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Highlights
Top Business Usecases : Sales call management,Call recording,Call searching
Top Features : Recording,Alerts: popups & Notifications

Vendor: Hansen Software

Company Size: 2-10

HQ Location: 1855 Kirschner Rd, Kelowna, British Columbia V1Y, CA

Financials: NA

Messenger Bot Icon

Messenger Bot

4.00
★★★★★
★★★★★

Automate & Combine Facebook Messenger and SMS to Grow Business

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MessengerBot is a bot app that can be used on Facebook Messenger for effective ways to reach out to current and potential subscribers of Facebook and business pages. It is a marketing tool that can be used by large and small companies to reply to chats 24/7, send messages in large volumes, and also post videos and pictures to the Facebook page.

Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Social media management
Top Features : Bot,Auto responder,Templates

Vendor: Messenger Bot

Company Size: 2-10

HQ Location: NAlrwAaq1Q

Financials: NA

Arria NLG Studio Icon

Arria NLG Studio

4.19
★★★★★
★★★★★

Advanced configurable, self-use NLG authoring platform

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Arria NLG Studio is a Natural Language Generation platform that extracts insights from complex data sources and communicates that information in natural language.

Highlights
Top Business Usecases : Funnel analysis,Competitive intelligence,Lead analytics
Top Features : Dashboard

Vendor: Arria NLG plc

Company Size: 51-100

HQ Location: London, Greater London

Financials: PRIVATE

Personetics Icon

Personetics

4.00
★★★★★
★★★★★

Personetics - SELF-DRIVING FINANCE™

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Rating and review management
Top Features : Personalization

Vendor: Personetics Ltd

Company Size: NA

HQ Location: New York, NY 10019, US

Financials: NA

Justcall Cloud-based Phone System Icon

Justcall Cloud-based Phone System

4.00
★★★★★
★★★★★

JustCall - Cloud Phone System for Sales and Support Teams

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Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Personalization,Live monitoring

Vendor: SaaS Labs US, Inc

Founded: 2016

Company Size: 2-10

HQ Location: 2035 Sunset lake road, Suite B-2 Newark DE, 19702

Financials: NA

ServisBOT Icon

ServisBOT

4.00
★★★★★
★★★★★

An AI Bot Platform for the Enterprise

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ServisBOT is an AI Bot Platform that is designed to automate conversations and workflows through digital assistants. It helps businesses automate interactions across customer and employee journeys using AI. It simplifies key processes, achieves higher efficiencies and streamline operational costs, while driving growth and loyalty.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot

Vendor: ServisBOT, Inc.

Company Size: 11-50

HQ Location: Lexington, MA 02421

Financials: SEED

DynaMetric Icon

DynaMetric

3.88
★★★★★
★★★★★

The highest quality phone taps and telephone recording equipment

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Highlights
Top Business Usecases : Call recording,Sales call management,Conference call management
Top Features : Recording

Vendor: DynaMetric, Inc.

Company Size: 2-10

HQ Location: 11636 Goldring Road, Arcadia, CA 91006, US

Financials: NA

Cliengo Icon

Cliengo

4.30
★★★★★
★★★★★

Chatbot platform that helps to convert website visitors into customers.

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Cliengo a conversational intelligence platform is a chatbot that boosts business sales opportunities, chatting with the visitors proactively at any time. It helps to increase sales and revenue and improve efficiency.

Highlights
Top Business Usecases : Contact list management,Creating contact list,Advertisement
Top Features : Personalization,Capture contact,Widgets

Vendor: Cliengo

HQ Location: AR

Terret Icon

Terret

4.00
★★★★★
★★★★★

AI Revenue Agent & Conversation Intelligence

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BoostUp is a revenue intelligence platform that helps revenue teams achieve predictable revenue, forecast more efficiently and reliably, shorten sales cycles, obtain higher win rates, achieve greater pipeline strength, and increase overall GTM effectiveness. It is used by sales organizations to achieve revenue excellence. It provides revenue teams with a flexible, unified platform that boosts revenue and sales performance.

Highlights
Top Business Usecases : Forecasting,Engaging and following up,Engagement management

Vendor: Terret

Founded: 2018

Company Size: 11-50

HQ Location: 2040 Martin Ave, Santa Clara, CA 95050

Financials: SEED

Chatbase Icon

Chatbase

4.38
★★★★★
★★★★★

AI Agents for magical customer experiences

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Chatbase is a Conversational Intelligence tool that helps to build AI-powered virtual agents by unlocking critical insights about customer interactions and use those insights to guide development and ongoing improvements. It helps to enhance customer relationships and improve digital and social presence.

Highlights
Top Business Usecases : Helpdesk management,Engagement management,Social media analytics
Top Features : Bot

Vendor: Chatbase, Inc.

Company Size: 11-50

HQ Location: 2 Harrison St, San Francisco, California US

Financials: PRIVATE

Odus Icon

Odus

4.37
★★★★★
★★★★★

Human-like chatbots for sales and support

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Odus is an AI-based conversational platform for messengers, voice assistants, sites, any devices, and apps. Also a SaaS platform with its neural network, AI and development environment.

Highlights
Top Business Usecases : Generation of new leads,Engagement management,Engaging and following up
Top Features : Bot,Widgets

Vendor: Odus Technologies Inc.

Company Size: 1-10

HQ Location: 660 Hansen Way, Palo Alto, California 94304, US

Financials: PRIVATE

Chatfuel Icon

Chatfuel

4.37
★★★★★
★★★★★

chatbot platform for Facebook Messenger

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Chatfuel is the chatbot platform for Facebook Messenger. They can answer questions, recommend products, qualify leads, automate tasks, and perform other functions to benefit your brand. They're ideal for brick-and-mortar businesses, e-commerce retailers, nonprofits.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Advertisement
Top Features : Bot,Widgets,Templates

Vendor: Chatfuel Inc.

Company Size: 11-50

Financials: SEED

DigitalGenius Icon

DigitalGenius

4.34
★★★★★
★★★★★

Customer Service Automation Platform

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Highlights
Top Business Usecases : Customer feedback management,Measuring customer satisfaction,Engagement management
Top Features : Ticketing,Personalization,Dashboard

Vendor: DigitalGenius

Company Size: 51-100

HQ Location: 1 Canada Square,London, GB

Financials: SERIES A

charlesAI Icon

charlesAI

4.30
★★★★★
★★★★★

AI-native conversational marketing platform

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Spectrm is a conversational marketing and intelligence platform that helps to unlock insights and revenue with smarter chatbots and automates the growth of the biggest messaging channels. It helps to scale best practices and improve ROI.

Highlights
Top Business Usecases : Helpdesk management,Engaging and following up,Engagement management
Top Features : Personalization,Bot

Vendor: Charles GmbH

Company Size: 11-50

HQ Location: Berlin

Financials: SEED

OMQ chatbot Icon

OMQ chatbot

4.29
★★★★★
★★★★★

Chatbot to automate customer service instantly

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OMQ chatbot is an artificial intelligence chatbot that allows users to automate customer service instantly. It is designed to help customer service teams cut back on manual responses by providing automated responses and self-service help to customers for common issues and frequently asked questions.

Highlights
Top Business Usecases : Contact list management,Customer feedback management,Knowledge management

Vendor: OMQ

Company Size: 1-10

HQ Location: Chausseestraße 22 Berlin, Berlin 10115, DE

Financials: PRIVATE

Yellow.ai Icon

Yellow.ai

4.28
★★★★★
★★★★★

Dynamic Automation Platform, built on multi-LLMs to deliver personalized conversational experiences

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Yellow.ai is a global leader in conversational AI that provides employees and clients with self-sufficient, human-like experiences that encourage business expansion. It facilitates the automation of employee and customer conversations. Businesses can use it to provide individualized, human-like interactions in the customer's preferred language. More than 135 languages are supported on the platform.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Customer feedback management
Top Features : Bot,Conversation Intelligence

Vendor: Yellow.ai

Company Size: 251-500

HQ Location: 1811 Silverside road, Wilmington City, Newcastle County, Delaware 19810-4345

Financials: SERIES C

SocialBoost Icon

SocialBoost

4.27
★★★★★
★★★★★

Social Boost: SocialBoost is the web's trusted source to buy high quality Twitter followers, YouTube views, Facebook likes/fans, Instagram Followers and SoundCloud plays.

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SocialBoost helps businesses to succeed by going social media and getting noticed online. Social Boost can advertise to key audiences on social media in a snap, and set up automated schedules and the maintenance of running Facebook campaigns.

Highlights
Top Business Usecases : Content management,Rating and review management,Sales document management

Vendor: SocialBoost

Company Size: 1-10

Financials: PRIVATE

Engati Icon

Engati

4.26
★★★★★
★★★★★

A better, faster, stronger way to connect with customers

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Engati Chatbot Platform is a Conversational Intelligence tool to engage with the customers, employees and prospects across 14 platforms. It helps to retain more customers, increase sales, and improve satisfaction.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Sending & publishing communications
Top Features : Bot,Personalization

Vendor: Engati Technologies Inc.

Company Size: 51-100

HQ Location: Silicon Valley, CA US

Financials: PRIVATE

Helpshift Icon

Helpshift

4.23
★★★★★
★★★★★

Automate your customer service funnel and transform your support organization with AI-powered case management

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Helpshift is a digital customer service support for customer success, marketing, sales teams and business owners to engage with leads / customers across devices and digital channels to grow business

Highlights
Top Business Usecases : Customer feedback management,Engagement management,Measuring customer satisfaction
Top Features : Bot,Ticketing,Personalization

Vendor: Helpshift, Inc

Founded: 2011

Company Size: 51-100

HQ Location: 343 Sansome Street, 5th Floor, San Francisco California

Financials: SERIES C

ChipBot Icon

ChipBot

4.23
★★★★★
★★★★★

ChipBot - An Automated Customer Experience Bot For Your Website

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ChipBot is an automated customer experience bot that uses collective intelligence to revamp support initiatives. ChipBot ensures only answer commonly asked questions once, all while unlocking key user data missing on the back end. It enables businesses to improve conversion rates and improve customer experience.

Highlights
Top Business Usecases : Knowledge management,Engagement management,Engaging and following up
Top Features : Bot

Vendor: ChipBot, Inc.

Company Size: 2-10

HQ Location: 541 N Fairbanks Ct #2200, Chicago, Illinois 60611, US

Financials: NA

Pusher Icon

Pusher

4.23
★★★★★
★★★★★

Powering realtime experiences for mobile and web

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Highlights
Top Business Usecases : Collaboration,Engagement management,Engaging and following up
Top Features : Alerts: popups & Notifications

Vendor: Pusher Ltd

Company Size: 51-100

HQ Location: London, England

Financials: SERIES A