In this section, you will find
What is Conversational Intelligence Software?
Benefits of Conversational Intelligence Software
Conversational AI is bringing disruptive technology to Conversational Software to include advanced features like cognitive abilities , ability to bring in contextual and personalized conversations, ability to learn from past interactions. No code/ Low code platforms are making it easy for enterprises to use bot platforms without over reliance on developers. Conversational Intelligence platforms take customer engagement to a whole new level. With human-like interactions, bots can help enterprises to respond to customers in real time, understand their sentiments and help companies to cross-sell and upsell products and services.
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Read more about how companies in different industries are using Conversational Intelligence software to drive results.
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Updated By Cuspera
Last updated: Sep 27, 2024
Connect with their customers and turn daily interactions into great customer experiences
CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience.
CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.
Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.
Vendor: CallFinder
Company Size: 11-50
HQ Location: 1795 Williston Road, Suite 200 South Burlington, VT 05403
Financials: PRIVATE
AI Sales Assistant to Navigate Every Sales Conversation
Salesken is a Conversational Intelligence and Analytics for sales teams to sell better with enhanced pipeline visibility, and sales improvement in real-time. It helps to increase sales and revenue.
Salesken helps to qualify leads better based on the customer's true intent, receive real-time cues to handle every objection, align the pitch and talking points to the customer's stated needs and capture every conversations’ context to improve engagement.
Salesken conquers every lead and attains the targets and leads a team of champions including features like knowing the pipeline based on the customer's spoken intent, diagnostics of what’s working in the playbook, and what’s not, and dashboards to measure sales reps and teams’ effectiveness.
Vendor: Skan Tech Labs Private Limited.
Company Size: 11-50
HQ Location: Bangalore, Karnataka 560055, IN
Financials: SERIES B
A revenue intelligence platform and collaboration software for remote sales teams
Jiminny is the platform for all customer conversations using automation and AI to help sales team grow and develop. It is developed for the sales team of any company to reach their goals and grow.
It features easy coaching, team collaboration, enhanced productivity, better customer relationships and communication tools.
It provides communication tools like Video Conferencing, Dialer & SMS. It also features searchable library of sales activity, transcribing calls and specific search of moments in the call. It allows CRM integration, playlists creation, call coaching, ‘follow’ feature and sharing knowledge of the sales floor. It also allows to highlight important parts of a call with snip-it and share with team mates.
I love Jiminny, it helps us pinpoint where reps are excelling and where they need help. Jiminny's platform has empowered team leaders, sales leadership, and other department to efficiently listen to conversations happening on our sales floor at key stages of the sales process.Mike Azzolino
Director of Sales
Buildium
Vendor: Jiminny, Inc.
Founded: 2016
Company Size: 51-100
HQ Location: 315 W 36th Street 5th Floor New York NY 10018
Financials: SERIES A
A central place for all the voice conversations
Fireflies is an AI assistant for the meetings that make it easy to record, transcribe, and organize all the team’s meetings in one place. It transforms conversations into actions where the voice assistant and transcription tools are designed to automate the team’s workflow.
It helps with note-taking, easily shares recaps and transcripts, and also tunes in to what the customers, candidates and team are saying. It automates the workflows, simplify’s coaching by commenting on important calls, and reduces the need for repeat meetings increasing the speed of work.
Some of its features include capturing voice conversations anywhere needed, accurate transcription quality, smart search capabilities, integration with all the workflows and so on.
We have utilized regular recording tools and attempted to add a team member to calls for their focus to be on the note-taking, while another team member takes the lead on client communication, but neither of these options was fully efficient or effectiveSierra Henley Ashburn
Owner and Founder
Amplified Innovation
Vendor: Fireflies.ai Corp.
Company Size: 51-100
HQ Location: 5424 Sunol Blvd , Ste 10-531 Pleasanton, CA 9456
Financials: SERIES A
An AI-Powered Communications Intelligence Platform
Tethr is an AI-based conversation intelligence platform that unlocks the hidden insights from customers' phone calls and chats. It helps to enhance customer relationships and improve efficiency.
Tethr Enables CX leaders to listen to the customers to immediately act upon to improve the overall customer experience and supercharge the enterprise with revenue-generating insights. It also helps with real-time knowledge of what’s killing customer loyalty and causing churn and generate insights that increase customer loyalty and reduce costs.
Tethr features include interactions to view calls or chats usually between the customers and agents, reports to track topics and trends of key insights that occur on the interactions, and dashboards to organize reports and share content with the team.
Vendor: CollabIP, Inc.
Company Size: 11-50
HQ Location: 9606 N Mo Pac Expy, Austin, Texas 78759, US
Financials: SERIES A
Conversational AI for Enterprises
SmartBots is a Conversational AI Platform that helps enterprises build and manage AI-powered conversational interfaces in the enterprise ecosystem to improve the engagements and user experience. It is used by enterprises to build conversational user interfaces, chatbots and virtual assistants for a variety of use cases. It provides frustration free and frictionless experience, and improved customer retention rates.
It manage and track multiple channels right from the Smartbots Platform, transfer the conversation to a human agent on demand or for conversations the assistant, keeps the human in the loop and makes sure customer and given the right attention when required, pre-built smart skills, conversational intelligence, connect to any enterprise system with smart and secure integration framework, and monitor the performance of the virtual assistant with advanced analytics tool.
It offers integration into chat interfaces such as messaging platforms, social media, SMS, website chat, etc and enterprise systems such as Salesforce, SAP, or similar. It offers several modules that heavily lifts most of the complex BOT building functionalities and needs. The platform offers pre-built templates, enterprise connector configuration capabilities, and omnichannel integration features. The SmartML and SmartAI modules ensure enterprise specific language learning and artificial intelligence capabilities.
Vendor: Quantum BOTS Inc.
Company Size: 11-50
HQ Location: 8951 Collin McKinney Pkwy, Suite 1101 McKinney, TX, 75070, USA
Financials: PRIVATE
Platform to deliver effortless customer journeys across all channels
Interactions Digital Roots is a social media marketing platform that leverages artificial intelligence (AI) to find meaningful social posts, prioritize these posts based on relevance, suggest responses, and insights. It helps to increase sales and revenue and improve ROI.
Interactions Digital Roots processes text and images alike, driving a complete understanding of intent and context. Leveraging this level of understanding improves the productivity. It also dramatically reduces time spent sifting through and reading social posts, freeing up social customer representatives from having to perform manual searches to get ahead of trend shifts and use the real-time voice of the customers to plan for emerging topics.
Its features include delivers actionable insights on the customers in real-time, easily monitor the performance for the brand and the competitors, easily find, prioritize and classify social media posts in real-time, find More Relevant Opportunities and so on.
Vendor: Interactions LLC
Company Size: 501-1000
HQ Location: Franklin, MA
Financials: SERIES D
A 24x7 Chatbot Software for Website
Collect.chat is an interactive chatbot that collects data from website visitors - 24/7, fully on auto-pilot. It can replace static web forms to collect data on websites. Its chatbot platform helps to create website chatbots with no code. It provides solutions for the sales, marketing and support team.
It enables users to build chatbots using simple drag and drop sentence templates. Using their chatbot, businesses can collect data, feedback, leads, bookings, and more. It has higher conversions, available 24x7, delights customers using highly interactive question templates, gifs and speaking their native language, and saves on acquisition.
Some of its features include drag and drop builder, meeting booking, lead generation, copy-paste snippet, WP plugin, share links, email developers, multiple languages and more.
Collect.chat has been super useful for us and we have certainly seen a growth in our subscriptions per month. With the contribution of this widget, we have even seen an average 30% increase in the total monthly subscriptions.Evi K
Marketer
GrowthRocks
Vendor: Naron Technologies Private Limited.
Company Size: 1-10
HQ Location: Newark, Delaware 19702, US
Financials: PRIVATE
AI-native content automation platform with a Performance Feedback Loop
AX Semantics is an AI-Powered Natural Language Generation Content Writing Software that generates text from data. It is widely used within the e-commerce, business, finance and media publishing sectors. Its SaaS-based software makes automated content generation accessible to customers of all sizes.
It effortlessly creates content that can populate an entire website, fill a news section with earnings reports, generate descriptions for retail items in e-commerce catalogs, produce social media content, and even create easy-to-read weather reports. It empowers writers and creative agencies to produce new, interesting material for brands that are easily and rapidly updated.
Some of its features include multi- and cross-language text generation, NLG output based on structured data, intuitive inline editor, easy-to-use interface, robust grammar UI, and interactive tutorials and live support.
Without Automated Content Generation, it would be impossible to write description texts for the huge product range of billiger.de.Bernd Vermaaten
CEO
billiger.de
Vendor: Axite Insights
Company Size: 11-50
HQ Location: AX Semantics, Marienstraße 23, Stuttgart, Baden-Württemberg 70178, DE
Financials: SERIES A
SmarttBot - Conversational bot building platform
SmatBot is a Chatbot building platform to create customizable chatbots for lead generation, live chat support, interactive landing pages, surveys, inquiries, appointments, feedback and suggestions for business without coding, using rule-based flow builder and artificial intelligence(AI). It is designed to cater to all types of businesses to solve their business needs.
SmatBot provides a unified chatbot experience from websites, blogs, and Facebook messenger. It supports the lead nurturing process with gamified conversations, multiple offers and additional information until the customer willingly shares their information. All the leads are shared in real-time while the tool provides 24*7 chat support.
Some of its features include appointment booking, CRM integration, dynamic responses using API's, interactive landing pages, 50+ languages support, etc.
Vendor: SmatBot.
Company Size: 11-50
HQ Location: Kondapur, Hyderabad, Telangana 500082, IN
Financials: PRIVATE
In this section, you will find
What is Conversational Intelligence Software?
Benefits of Conversational Intelligence Software
Conversational Intelligence Software includes a set of software like Chatbots, Bot Platforms and AI based Virtual Assistants that help businesses to communicate with their customers and clients in a conversational manner. Today’s businesses can not do without some form of usage of these automated solutions. They enable a new level of customer service and customer engagement.
There are specialized forms of conversational intelligence software available for sales, marketing and customer service. The conversational intelligence software can be a simple chatbot where it is more rule based conversations or can be an intelligent virtual assistant backed by AI and Natural Language Processing ( NLP). The virtual assistants can be very sophisticated to understand different types of intent and responses. All these software should have the ability to hand over conversations to humans at some point if necessary. But for their customers they provide a seamless conversational experience.
One of the major use cases for Conversational Intelligence Software is in customer support. Use of Conversational Intelligence software enables companies to provide 24/7 support for simple requests. If the requests are more for informational purposes, then virtual agents are capable of handling such requests at scale thereby freeing up human agents. Virtual agents can handle larger volumes of customer requests and hence improves productivity.
Use of Conversational Intelligence software frees up bandwidth of precious and expensive human resources from attending to simple and mundane tasks. They can be used for more complex tasks and relationship building. Deployment of virtual agents at scale lowers operational costs and decreases overall customer support costs.
Conversational Intelligence software helps to improve customer service processes by bringing in accuracy, predictability and reducing the time to resolve customer issues. This overall helps to improve customer satisfaction. By bringing in support for text messaging that is more popular with millennial customers, it makes it easy for customers to reach out to companies for issues.
By deploying chatbots, companies can engage their website visitors better by helping them to navigate more easily on the website. Information retrieval can be made easier. Conversational AI bots are capable of smoothly transferring to human agents with the appropriate context so that visitors’ queries can be immediately answered. This improves overall visitor engagement.
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AI-native content automation platform with a Performance Feedback Loop
AX Semantics is an AI-Powered Natural Language Generation Content Writing Software that generates text from data. It is widely used within the e-commerce, business, finance and media publishing sectors. Its SaaS-based software makes automated content generation accessible to customers of all sizes.
Vendor: Axite Insights
Company Size: 11-50
HQ Location: AX Semantics, Marienstraße 23, Stuttgart, Baden-Württemberg 70178, DE
Financials: SERIES A
SmarttBot - Conversational bot building platform
SmatBot is a Chatbot building platform to create customizable chatbots for lead generation, live chat support, interactive landing pages, surveys, inquiries, appointments, feedback and suggestions for business without coding, using rule-based flow builder and artificial intelligence(AI). It is designed to cater to all types of businesses to solve their business needs.
Vendor: SmatBot.
Company Size: 11-50
HQ Location: Kondapur, Hyderabad, Telangana 500082, IN
Financials: PRIVATE
Sales Talk Interactions That Matter
Vendor: SalesTalk Technologies, Inc.
Company Size: NA
Financials: NA
Call Accounting & Call Recording Solutions
Vendor: Hansen Software
Company Size: 2-10
HQ Location: 1855 Kirschner Rd, Kelowna, British Columbia V1Y, CA
Financials: NA
Automate & Combine Facebook Messenger and SMS to Grow Business
MessengerBot is a bot app that can be used on Facebook Messenger for effective ways to reach out to current and potential subscribers of Facebook and business pages. It is a marketing tool that can be used by large and small companies to reply to chats 24/7, send messages in large volumes, and also post videos and pictures to the Facebook page.
Vendor: Messenger Bot
Company Size: 2-10
HQ Location: NAlrwAaq1Q
Financials: NA
Advanced configurable, self-use NLG authoring platform
Arria NLG Studio is a Natural Language Generation platform that extracts insights from complex data sources and communicates that information in natural language.
Vendor: Arria NLG plc
Company Size: 51-100
HQ Location: London, Greater London
Financials: PRIVATE
Personetics - SELF-DRIVING FINANCE™
Vendor: Personetics Ltd
Company Size: NA
HQ Location: New York, NY 10019, US
Financials: NA
JustCall - Cloud Phone System for Sales and Support Teams
Vendor: SaaS Labs US, Inc
Founded: 2016
Company Size: 2-10
HQ Location: 2035 Sunset lake road, Suite B-2 Newark DE, 19702
Financials: NA
An AI Bot Platform for the Enterprise
ServisBOT is an AI Bot Platform that is designed to automate conversations and workflows through digital assistants. It helps businesses automate interactions across customer and employee journeys using AI. It simplifies key processes, achieves higher efficiencies and streamline operational costs, while driving growth and loyalty.
Vendor: ServisBOT, Inc.
Company Size: 11-50
HQ Location: Lexington, MA 02421
Financials: SEED
Chatbot platform that helps to convert website visitors into customers.
Cliengo a conversational intelligence platform is a chatbot that boosts business sales opportunities, chatting with the visitors proactively at any time. It helps to increase sales and revenue and improve efficiency.
Vendor: Cliengo
HQ Location: AR
AI Revenue Agent & Conversation Intelligence
BoostUp is a revenue intelligence platform that helps revenue teams achieve predictable revenue, forecast more efficiently and reliably, shorten sales cycles, obtain higher win rates, achieve greater pipeline strength, and increase overall GTM effectiveness. It is used by sales organizations to achieve revenue excellence. It provides revenue teams with a flexible, unified platform that boosts revenue and sales performance.
Vendor: Terret
Founded: 2018
Company Size: 11-50
HQ Location: 2040 Martin Ave, Santa Clara, CA 95050
Financials: SEED
Swivl - Video observations that strengthen and inform teachers
Vendor: Swivl, Inc.
Company Size: 11-50
HQ Location: 1450 El Camino Real, Menlo Park, CA 94025, US
Financials: SEED
AI Agents for magical customer experiences
Chatbase is a Conversational Intelligence tool that helps to build AI-powered virtual agents by unlocking critical insights about customer interactions and use those insights to guide development and ongoing improvements. It helps to enhance customer relationships and improve digital and social presence.
Vendor: Chatbase, Inc.
Company Size: 11-50
HQ Location: 2 Harrison St, San Francisco, California US
Financials: PRIVATE
Human-like chatbots for sales and support
Odus is an AI-based conversational platform for messengers, voice assistants, sites, any devices, and apps. Also a SaaS platform with its neural network, AI and development environment.
Vendor: Odus Technologies Inc.
Company Size: 1-10
HQ Location: 660 Hansen Way, Palo Alto, California 94304, US
Financials: PRIVATE
chatbot platform for Facebook Messenger
Chatfuel is the chatbot platform for Facebook Messenger. They can answer questions, recommend products, qualify leads, automate tasks, and perform other functions to benefit your brand. They're ideal for brick-and-mortar businesses, e-commerce retailers, nonprofits.
Vendor: Chatfuel Inc.
Company Size: 11-50
Financials: SEED
Customer Service Automation Platform
Vendor: DigitalGenius
Company Size: 51-100
HQ Location: 1 Canada Square,London, GB
Financials: SERIES A
AI-native conversational marketing platform
Spectrm is a conversational marketing and intelligence platform that helps to unlock insights and revenue with smarter chatbots and automates the growth of the biggest messaging channels. It helps to scale best practices and improve ROI.
Vendor: Charles GmbH
Company Size: 11-50
HQ Location: Berlin
Financials: SEED
Chatbot to automate customer service instantly
OMQ chatbot is an artificial intelligence chatbot that allows users to automate customer service instantly. It is designed to help customer service teams cut back on manual responses by providing automated responses and self-service help to customers for common issues and frequently asked questions.
Vendor: OMQ
Company Size: 1-10
HQ Location: Chausseestraße 22 Berlin, Berlin 10115, DE
Financials: PRIVATE
Dynamic Automation Platform, built on multi-LLMs to deliver personalized conversational experiences
Yellow.ai is a global leader in conversational AI that provides employees and clients with self-sufficient, human-like experiences that encourage business expansion. It facilitates the automation of employee and customer conversations. Businesses can use it to provide individualized, human-like interactions in the customer's preferred language. More than 135 languages are supported on the platform.
Vendor: Yellow.ai
Company Size: 251-500
HQ Location: 1811 Silverside road, Wilmington City, Newcastle County, Delaware 19810-4345
Financials: SERIES C
A better, faster, stronger way to connect with customers
Engati Chatbot Platform is a Conversational Intelligence tool to engage with the customers, employees and prospects across 14 platforms. It helps to retain more customers, increase sales, and improve satisfaction.
Vendor: Engati Technologies Inc.
Company Size: 51-100
HQ Location: Silicon Valley, CA US
Financials: PRIVATE
Automate your customer service funnel and transform your support organization with AI-powered case management
Helpshift is a digital customer service support for customer success, marketing, sales teams and business owners to engage with leads / customers across devices and digital channels to grow business
Vendor: Helpshift, Inc
Founded: 2011
Company Size: 51-100
HQ Location: 343 Sansome Street, 5th Floor, San Francisco California
Financials: SERIES C
ChipBot - An Automated Customer Experience Bot For Your Website
ChipBot is an automated customer experience bot that uses collective intelligence to revamp support initiatives. ChipBot ensures only answer commonly asked questions once, all while unlocking key user data missing on the back end. It enables businesses to improve conversion rates and improve customer experience.
Vendor: ChipBot, Inc.
Company Size: 2-10
HQ Location: 541 N Fairbanks Ct #2200, Chicago, Illinois 60611, US
Financials: NA
Powering realtime experiences for mobile and web
Vendor: Pusher Ltd
Company Size: 51-100
HQ Location: London, England
Financials: SERIES A
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SocialBoost helps businesses to succeed by going social media and getting noticed online. Social Boost can advertise to key audiences on social media in a snap, and set up automated schedules and the maintenance of running Facebook campaigns.
Vendor: SocialBoost
Company Size: 1-10
Financials: PRIVATE