DigitalGenius Overview
This is a summary of the comprehensive capabilities and benefits of DigitalGenius based on over 433 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
DigitalGenius, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if DigitalGenius is right for your needs? Our Cuspera AI engine can evaluate how DigitalGenius fits your specific business needs, industry, and context. Get your personalized assessment report today.
DigitalGenius supports business activities such as:
- Measuring Customer Satisfaction
- Engagement Management
- Workflow Management
- Social Media Analytics
- Contact List Management
DigitalGenius can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve ROI, Scale Best Practices, Improve Efficiency, etc. As a solution, DigitalGenius's capabilities include Ticketing, Personalization, and Dashboard.
Reviews
"...Increased CSAT scores Reduced TAT...." Peer review by Jyothi N, Content Writer
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well DigitalGenius solved their Help Desk needs. Cuspera uses 433 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using DigitalGenius.
Use Cases
Peers recommend Measuring Customer Satisfaction , Engagement Management , Workflow Management , as the business use cases that they have been most satisfied while using DigitalGenius.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Measuring Customer Satisfaction |
4.69/5 ★ |
"...Increased CSAT scores Reduced TAT...." Peer review by Jyothi N, Content Writer |
| Engagement Management |
4.53/5 ★ |
"...Services like WhosOn also provide chatbots that are designed to engage with customers on a more human level. ..." A Beginner s Guide to AI Marketing |
| engaging and following up |
4.25/5 ★ |
"...Next time you engage with your favorite brand and don t have to suffer through a pre-programmed, un-helpful robot, there s a good chance a platform like DigitalGenius is at play...." Peer review by The Huffington Post, The Huffington Post |
| Workflow Management |
4.12/5 ★ |
"...We offer customisable integration into your systems and control over your workflows, while improving key performance metrics, like CSAT and FRT. ..." Digital Genius |
| PEER EXPERIENCES | |
|---|---|
| Measuring Customer Satisfaction |
4.69/5 ★ |
"...Increased CSAT scores Reduced TAT...." Peer review by Jyothi N, Content Writer |
|
| Engagement Management |
4.53/5 ★ |
"...Services like WhosOn also provide chatbots that are designed to engage with customers on a more human level. ..." A Beginner s Guide to AI Marketing |
|
| engaging and following up |
4.53/5 ★ |
| Workflow Management |
4.12/5 ★ |
"...We offer customisable integration into your systems and control over your workflows, while improving key performance metrics, like CSAT and FRT. ..." Digital Genius |
|
8+ more Business Use Cases
Our AI advisor, Wyz, harnessed 433 insights from peers and experts to help you assess how these DigitalGenius use cases fit your Help Desk needs.
Peers used DigitalGenius to Acquire customers and Enhance customer relationships
Peer and Expert Opinion on Features
for DigitalGenius
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (31) |
| Personalization | Read Reviews (7) |
| Dashboard | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (31) |
| Personalization | Read Reviews (7) |
| Dashboard | Read Reviews (7) |
IT and Other Capabilities
for DigitalGenius
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (9) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (9) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (116) |
| Chat Support | Read Reviews (8) |
| Email Support | Read Reviews (7) |
| Phone Support | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (116) |
| Chat Support | Read Reviews (8) |
| Email Support | Read Reviews (7) |
| Phone Support | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (88) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (19) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (88) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (19) |
Software Failure Risk Guidance
?for DigitalGenius
Overall Risk Meter
Top Failure Risks for DigitalGenius
Vendor Profile Details
Company Name
DigitalGenius
Company Website
https://www.digitalgenius.com/HQ Location
1 Canada Square,London, GB
Employees
51-100
Social
Financials
SERIES A
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