Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well DigitalGenius solves your Help Desk needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using DigitalGenius.

Other priorities:

  • Improve ROI
  • Scale Best Practices
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve Brand Engagement
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Engagement Management , Workflow Management , as the business use cases that they have been most satisfied while using DigitalGenius.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management

4.71/5

Read Reviews (14)

"...Increased CSAT scores Reduced TAT...." Peer review by Jyothi N, Content Writer
measuring customer satisfaction

4.71/5

Read Reviews (13)

measuring net promoter score

4.71/5

Read Reviews (1)

Engagement Management

4.53/5

Read Reviews (8)

"...Cogito has developed AI systems based on deep learning that interact with customers and relay information about their behaviors...." Where AI Can Improve Your Business
engaging and following up

4.53/5

Read Reviews (4)

Workflow Management

4.12/5

Read Reviews (4)

"...We offer customisable integration into your systems and control over your workflows, while improving key performance metrics, like CSAT and FRT. ..." Digital Genius
PEER EXPERIENCES
Customer Feedback Management

4.71/5

Read Reviews (14)

"...Increased CSAT scores Reduced TAT...." Peer review by Jyothi N, Content Writer
measuring customer satisfaction

4.71/5

Read Reviews (13)

measuring net promoter score

4.71/5

Read Reviews (1)

Engagement Management

4.53/5

Read Reviews (8)

"...Cogito has developed AI systems based on deep learning that interact with customers and relay information about their behaviors...." Where AI Can Improve Your Business
engaging and following up

4.53/5

Read Reviews (4)

Workflow Management

4.12/5

Read Reviews (4)

"...We offer customisable integration into your systems and control over your workflows, while improving key performance metrics, like CSAT and FRT. ..." Digital Genius

10+ more Business Use Cases

Our AI advisor, Wyz, harnessed 433 insights from peers and experts to help you assess how these DigitalGenius use cases fit your Help Desk needs.

Peers used DigitalGenius to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for DigitalGenius

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

4.77/5

Read Reviews (31)
Personalization

4.55/5

Read Reviews (7)
Dashboard

4.28/5

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Ticketing

4.77/5

Read Reviews (31)
Personalization

4.55/5

Read Reviews (7)
Dashboard

4.28/5

Read Reviews (7)

IT and Other Capabilities

for DigitalGenius

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.60/5

Read Reviews (9)
Data Export

4.60/5

Read Reviews (12)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.60/5

Read Reviews (9)
Data Export

4.60/5

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.86/5

Read Reviews (116)
Chat Support

4.52/5

Read Reviews (8)
Email Support

4.47/5

Read Reviews (7)
Phone Support

4.47/5

Read Reviews (7)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.86/5

Read Reviews (116)
Chat Support

4.52/5

Read Reviews (8)
Email Support

4.47/5

Read Reviews (7)
Phone Support

4.47/5

Read Reviews (7)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.91/5

Read Reviews (88)
Analytics

4.78/5

Read Reviews (25)
Custom Reports

4.46/5

Read Reviews (19)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.91/5

Read Reviews (88)
Analytics

4.78/5

Read Reviews (25)
Custom Reports

4.46/5

Read Reviews (19)

Failure Risk Guidance Security Report

?

for DigitalGenius

Overall Risk Meter

Low Medium High

Top Failure Risks for DigitalGenius

Vendor Profile Details

Company Name

DigitalGenius

HQ Location

1 Canada Square,London, GB

Employees

51-100

Social