DigitalGenius: Use-Cases, Insights and Reviews | 2025 Cuspera

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DigitalGenius | Customer Service Automation Platform

AI Powered

DigitalGenius Overview

DigitalGenius leverages AI to automate customer service in the ecommerce sector, handling both pre- and post-purchase inquiries. This AI agent not only resolves queries but also enhances customer satisfaction, fostering loyalty. Its capabilities include deep integrations that provide instant support, potentially increasing conversion rates and lifetime value (LTV) for businesses. By detecting and addressing issues proactively, DigitalGenius helps ecommerce platforms maintain smooth operations and improve customer interactions. This tool is tailored for ecommerce, making it a strategic asset for businesses aiming to optimize their customer service experience.

Use Cases

Customers recommend Measuring Customer Satisfaction, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using DigitalGenius.

Other use cases:

Social Media Analytics
Contact List Management
Training & Onboarding
Measuring Net Promoter Score
Customer Case Management
Knowledge Management
Lead Tracking

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using DigitalGenius.

Other priorities:

Improve ROI
Scale Best Practices
Improve Efficiency
Increase Sales & Revenue
Improve Brand Engagement

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DigitalGenius Use-Cases and Business Priorities: Customer Satisfaction Data

DigitalGenius's features include Ticketing, Personalization, and Dashboard. and DigitalGenius support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also DigitalGenius analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Next time you engage with your favorite brand and don t have to suffer through a pre-programmed, un-helpful robot, there s a good chance a platform like DigitalGenius is at play...." Peer review by The Huffington Post, The Huffington Post

DigitalGenius, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

DigitalGenius transforms customer experience with AI-powered service automation. Pre- and post-purchase questions are seamlessly handled for Ecommerce.

DigitalGenius Customer wins, Customer success stories, Case studies

What makes DigitalGenius ideal for Measuring Customer Satisfaction?

What solutions does DigitalGenius provide for Engagement Management?

How can DigitalGenius optimize your Workflow Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well DigitalGenius solved their Help Desk needs. Cuspera uses 433 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Boardriders - Apparel & Fashion

DigitalGenius helped Boardriders automate 50% of customer service cases across all brands. The company faced a surge in online sales and customer queries when stores closed during the COVID-19 pandem...ic. DigitalGenius integrated with Zendesk and Salesforce Commerce Cloud in just a week. The AI platform reduced average resolution time by 75% and first reply time by 99%. Agents could focus on complex tickets, improving customer satisfaction and handling peaks like Brexit-related delivery delays.

G-Star Raw - Apparel & Fashion

DigitalGenius helped G-Star Raw automate customer service. The AI platform resolved 90% of order-related cases with no agent help. Response times dropped by 60%. 40% of all cases were solved without ...agents. G-Star integrated DigitalGenius with Salesforce and major couriers. Agents now focus on complex issues, while the bot handles repeat questions.

Bloom & Wild - Consumer Goods

DigitalGenius helps Bloom & Wild resolve 50% of chat conversations with AI. Their AI agent, Willow, automates 45% of emails in English and German. Willow uses visual AI to spot flower quality issues ...and offers fast help. The solution reduces the need for extra agents during busy times. Bloom & Wild turned customer service into a value center and improved customer experience. The team reports faster resolutions and a unique brand experience.

Nectar Sleep - Consumer Goods

DigitalGenius helps Nectar Sleep automate repetitive customer service tasks. The team built a custom workflow to handle common mattress queries like 'Too Firm/Too Soft.' Over 50% of these cases are n...ow fully resolved by automation. Email and chat automation rates reach 54% and 46% respectively. This saves agents hours of manual work and lets supervisors support the front line more. Customer satisfaction scores have increased as a result.

Honeylove - Apparel & Fashion

DigitalGenius helped Honeylove automate 90% of chat conversations using deep integrations with their tech stack. Honeylove resolved 76% of chats and kept customer satisfaction scores above 90%. The s...olution reduced the need for more agents by 42%. Product recommendations powered by AI increased items per purchase. Honeylove used DigitalGenius to answer FAQs, handle returns, and manage order changes, supporting their rapid growth.

On (On Running) - Consumer Goods

DigitalGenius helped On (On Running) scale customer service as revenue grew to nearly $2 billion. The AI platform responded to over 70% of inquiries and fully resolved more than half without agent he...lp. Agent productivity doubled, and 250% more tickets were handled with just 10% more agents. Customer wait time dropped by 93%. On used deep integrations, proactive automation, and generative AI to deliver fast, empathetic support and product advice.

What Metrics Should Customer Success Leaders be tracking? - Webinar with Ines Castro from On

Peers used DigitalGenius for measuring customer satisfaction and engagement management

DigitalGenius Features

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Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.91/5 ★ Read Reviews (88)
Analytics	4.78/5 ★ Read Reviews (25)
Custom Reports	4.46/5 ★ Read Reviews (19)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.91/5 ★ Read Reviews (88)
Analytics	4.78/5 ★ Read Reviews (25)
Custom Reports	4.46/5 ★ Read Reviews (19)

Software Failure Risk Guidance

for DigitalGenius

Overall Risk Meter

Low Medium High

Top Failure Risks for DigitalGenius

DigitalGenius Profile

Company Name

DigitalGenius

Company Website

https://www.digitalgenius.com/

HQ Location

1 Canada Square,London, GB

Employees

51-100

Social

Financials

SERIES A