DigitalGenius: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: DigitalGenius
Brand: DigitalGenius
Rating: 4.34 (433 reviews)

4.34 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

DigitalGenius | Customer Service Automation Platform

AI Powered

DigitalGenius Overview

DigitalGenius leverages AI to automate customer service in the ecommerce sector, handling both pre- and post-purchase inquiries. This AI agent not only resolves queries but also enhances customer satisfaction, fostering loyalty. Its capabilities include deep integrations that provide instant support, potentially increasing conversion rates and lifetime value (LTV) for businesses. By detecting and addressing issues proactively, DigitalGenius helps ecommerce platforms maintain smooth operations and improve customer interactions. This tool is tailored for ecommerce, making it a strategic asset for businesses aiming to optimize their customer service experience.

Use Cases

Customers recommend Measuring Customer Satisfaction, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using DigitalGenius.

Other use cases:

Social Media Analytics
Contact List Management
Training & Onboarding
Measuring Net Promoter Score
Customer Case Management
Knowledge Management
Lead Tracking

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using DigitalGenius.

Other priorities:

Improve ROI
Scale Best Practices
Improve Efficiency
Increase Sales & Revenue
Improve Brand Engagement

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DigitalGenius Use-Cases and Business Priorities: Customer Satisfaction Data

DigitalGenius's features include Ticketing, Personalization, and Dashboard. and DigitalGenius support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also DigitalGenius analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Increased CSAT scores Reduced TAT...." Peer review by Jyothi N, Content Writer

DigitalGenius, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

DigitalGenius transforms customer experience with AI-powered service automation. Pre- and post-purchase questions are seamlessly handled for Ecommerce.

Comprehensive Insights on DigitalGenius Use Cases

What makes DigitalGenius ideal for Measuring Customer Satisfaction?

Why is DigitalGenius the best choice for Engagement Management?

What benefits does DigitalGenius offer for Workflow Management?

8+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well DigitalGenius solved their Help Desk needs. Cuspera uses 433 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Food & Beverages

CASE STUDY Porto's Bakery

DigitalGenius helped Porto's Bakery automate customer service with proactive messaging. The bakery needed to ship products quickly to avoid spoilage and customer dissatisfaction. DigitalGenius integr...ations identified lost or delayed packages and sent 300+ proactive messages daily to customers. Porto's saved over $90,000 in shipping costs and reduced monthly costs by $7,000. The solution removed human error, automated replacements, and improved profit margins.

Retail

CASE STUDY Rapha

DigitalGenius helped Rapha automate customer service across email, chat, and web widgets. Rapha wanted to improve customer experience and handle high email volumes. With DigitalGenius, Rapha now reso...lves 74% of automated email conversations and 76% of web widget queries. The AI supports five languages and uses intent detection to better understand customer needs. Agents now focus on complex cases, while repetitive tasks are automated.

Retail

CASE STUDY SNIPES SE

DigitalGenius helped SNIPES SE automate over 45% of German customer enquiries with 99% identification accuracy in just 6 weeks. The AI-powered support system integrated with Salesforce Service Cloud,... Salesforce Commerce Cloud, and DHL. SNIPES achieved a 75% full resolution rate and €10k per month in savings. The solution enabled 75% of inquiries to be handled without human interaction. SNIPES can now scale support across multiple languages and markets, improving customer satisfaction and efficiency.

Consumer Electronics

CASE STUDY musicMagpie

DigitalGenius helped musicMagpie automate customer service using AI. The company cut ticket resolution time by 50% and first response time by 67%. During peak periods, 70.5% of chats and 84% of 'wher...e is my order' queries were resolved automatically. The AI system achieved 99% accuracy in intent recognition. Agents now focus on complex issues, while automation handles routine questions.

Apparel & Fashion

CASE STUDY Odlo

DigitalGenius helped Odlo automate over 35% of customer chats in just one month. Odlo, a sports fashion brand, needed to improve customer service without an in-house CRM. DigitalGenius automated quer...ies, set up quality alerts, and enabled efficient order status updates. This reduced reliance on external agencies and lowered costs. Odlo saw faster response times, 24/7 support, and their best customer review ratings ever.

Consumer Goods

CASE STUDY waterdrop

DigitalGenius helped waterdrop automate customer support. The company wanted to handle more tickets and offer more channels without losing quality. DigitalGenius and NetSuite stopped 3-4 extra ticket...s for each cancelled or changed order. Support tickets dropped by 50% for automated resolutions. Agents now focus on more important tasks. The AI handles requests in 6 languages, making service faster and more personal.

What Metrics Should Customer Success Leaders be tracking? - Webinar with Ines Castro from On

Peers used DigitalGenius for measuring customer satisfaction and engagement management

DigitalGenius Features

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Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.91/5 ★ Read Reviews (88)
Analytics	4.78/5 ★ Read Reviews (25)
Custom Reports	4.46/5 ★ Read Reviews (19)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.91/5 ★ Read Reviews (88)
Analytics	4.78/5 ★ Read Reviews (25)
Custom Reports	4.46/5 ★ Read Reviews (19)

Software Failure Risk Guidance

for DigitalGenius

Overall Risk Meter

Low Medium High

Top Failure Risks for DigitalGenius

DigitalGenius Profile

Company Name

DigitalGenius

Company Website

https://www.digitalgenius.com/

HQ Location

1 Canada Square,London, GB

Employees

51-100

Social

Financials

SERIES A