DigitalGenius: Product updates, Customer stories, and Insights | 2026 Cuspera

DigitalGenius helped Rapha automate customer service across email, chat, and web widgets. Rapha wanted to improve customer experience and handle high email volumes. With DigitalGenius, Rapha now reso...lves 74% of automated email conversations and 76% of web widget queries. The AI supports five languages and uses intent detection to better understand customer needs. Agents now focus on complex cases, while repetitive tasks are automated.
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DigitalGenius helped Boardriders automate 50% of customer service cases across all brands. The company faced a surge in online sales and customer queries when stores closed during the COVID-19 pandem...ic. DigitalGenius integrated with Zendesk and Salesforce Commerce Cloud in just a week. The AI platform reduced average resolution time by 75% and first reply time by 99%. Agents could focus on complex tickets, improving customer satisfaction and handling peaks like Brexit-related delivery delays.
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DigitalGenius helped BESTSECRET automate customer service for their online fashion platform. The company wanted to keep customer service headcount low while growing. DigitalGenius enabled 45% automat...ion coverage, up from 10% in just a few months. The AI supports over 10 languages and custom workflows. BESTSECRET saw high CSAT scores and faster service. The team combined AI with human agents for better results.
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DigitalGenius helped On (On Running) scale customer service as revenue grew to nearly $2 billion. The AI platform responded to over 70% of inquiries and fully resolved more than half without agent he...lp. Agent productivity doubled, and 250% more tickets were handled with just 10% more agents. Customer wait time dropped by 93%. On used deep integrations, proactive automation, and generative AI to deliver fast, empathetic support and product advice.
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DigitalGenius helped YouGarden handle a big spike in customer service requests. The AI agent, Doug, managed 84% of 'where is my order' questions automatically. YouGarden resolved 59% of tickets and n...eeded 16% fewer outsourced agents during peak times. Without DigitalGenius, they would have needed to hire 4-6 extra staff. The team felt less pressure and gave faster answers to customers.
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DigitalGenius helped Beauty Pie automate 40% of customer service contacts. The AI handled 12,000 tickets per week during the trial. Beauty Pie achieved a 96% success rate in ticket handling and a 95%... CSAT score. The solution reduced first response time by 90%. Beauty Pie can now grow without adding more support agents.
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