OMQ chatbot Overview

OMQ chatbot autonomously answers customer inquiries. It integrates with websites, WhatsApp, Facebook Messenger, and Telegram for smart communication.

This is a summary of the comprehensive capabilities and benefits of OMQ chatbot based on over 24 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

OMQ chatbot, belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if OMQ chatbot is right for your needs? Our Cuspera AI engine can evaluate how OMQ chatbot fits your specific business needs, industry, and context. Get your personalized assessment report today.

OMQ chatbot supports business activities such as:

  • Contact List Management
  • Customer Feedback Management
  • Knowledge Management
  • Communication Management

OMQ chatbot Computer Software Vertical is its biggest customer base.

Reviews

"OMQ is a great platform to improve customer service and raise service quality. " - Timo Jarzembowski

OMQ chatbot Reviews

9 buyers and buying teams have used Cuspera to assess how well OMQ chatbot solved their Chatbot needs. Cuspera uses 24 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Use Cases

Peers recommend Contact List Management , Customer Feedback Management , Knowledge Management , as the business use cases that they have been most satisfied while using OMQ chatbot.

See all use cases

Customer Testimonials

CUSTOMERS TESTIMONIALS
OMQ chatbot testimonial

Timo Jarzembowski

chief Executive Officer

Defshop
OMQ is a great platform to improve customer service and raise service quality. Testimonial By Timo Jarzembowski
OMQ chatbot testimonial

J rg Wenzel

Head of Customer Service

Magix
For over 6 years we have been using OMQ Contact for our customers and OMQ Assist for our ticket system, all OMQ products. Testimonial By J rg Wenzel
OMQ chatbot testimonial

Florian Scheel

Head of Customer Experience

Klingel Gruppe
In addition to the 32 languages, OMQ provides Klingel with a modern solution that contributes significantly to the sustained increase in efficiency and quality of service. Testimonial By Florian Scheel
CUSTOMERS TESTIMONIALS
OMQ chatbot testimonial

Timo Jarzembowski

chief Executive Officer

Defshop
OMQ is a great platform to improve customer service and raise service quality. Testimonial By Timo Jarzembowski
OMQ chatbot testimonial

J rg Wenzel

Head of Customer Service

Magix
For over 6 years we have been using OMQ Contact for our customers and OMQ Assist for our ticket system, all OMQ products. Testimonial By J rg Wenzel
OMQ chatbot testimonial

Florian Scheel

Head of Customer Experience

Klingel Gruppe
In addition to the 32 languages, OMQ provides Klingel with a modern solution that contributes significantly to the sustained increase in efficiency and quality of service. Testimonial By Florian Scheel

Case Studies

COMPANY CASE STUDIES
OMQ chatbot case study

Hörmann
CASE STUDY Hörmann

OMQ Contact helped Hörmann, a leading European manufacturer of doors and gates, improve customer service on their app and website. Hörmann needed a simple, cross-national support system. They chose OMQ's AI-based knowledge base after a tender process. The OMQ Contact system answers customer questio...ns in real time through the BiSecure app. This made it easier for users to get help and improved service quality. Hörmann now handles customer requests faster and more efficiently.

Read More
OMQ chatbot case study

Flixbus
CASE STUDY Flixbus

OMQ Contact helped Flixbus improve customer service. Flixbus used OMQ to manage knowledge in 32 languages and answer customer questions faster. The OMQ Contact form reduced incoming requests and made support faster. The system routed requests to the right place and gave customers quick answers. Fli...xbus saw better support quality and higher customer satisfaction.

Read More
OMQ chatbot case study

ETH Zurich
CASE STUDY ETH Zurich

OMQ Assist and OMQ Contact help ETH Zurich improve internal knowledge management. The university uses these tools to automate support for students and employees. OMQ technology speeds up ticket processing and gives real-time solutions through Smart Desk. Since 2013, ETH Zurich has optimized its pro...cesses and kept quality high. The solution supports over 21,000 students and 11,000 employees.

Read More

Based on peer insights

Cuspera recommends OMQ chatbot for

Use Cases Contact List Management , Customer Feedback Management , Knowledge Management
Industries Computer Software, Consumer Goods

Popular Business Setting

for OMQ chatbot

Top Industries

  • Computer Software
  • Consumer Goods

Popular in

IT and Other Capabilities

for OMQ chatbot

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.26/5 ★

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.26/5 ★

Read Reviews (12)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.61/5 ★

Read Reviews (2)
Analytics

3.74/5 ★

Read Reviews (3)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.61/5 ★

Read Reviews (2)
Analytics

3.74/5 ★

Read Reviews (3)

Software Failure Risk Guidance

?

for OMQ chatbot

Top Failure Risks for OMQ chatbot

Vendor Profile Details

Company Name

OMQ

Company Website

https://www.omq.ai/

HQ Location

Chausseestraße 22 Berlin, Berlin 10115, DE

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE