Voiceflow empowers product teams to efficiently create and deploy AI Agents that enhance customer interactions. These AI Agents simulate human-like conversations, providing support across various channels. The platform is designed for rapid iteration, allowing teams to quickly adapt and expand their use cases beyond initial customer support implementations. Voiceflow integrates seamlessly with existing applications, ensuring a cohesive tech stack. Over 500,000 developers globally leverage Voiceflow's capabilities, reflecting its robust community and widespread adoption. This tool is instrumental for businesses aiming to automate and elevate their customer experience strategies through conversational intelligence.
Voiceflow Use-Cases and Business Priorities: Customer Satisfaction Data
Voiceflow works with different mediums / channels such as
Chat.
Voiceflow,
belong to a category of solutions that help Conversational Intelligence.
Each of them excels in different abilities.
Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Voiceflow is the collaborative platform for teams to design, develop, and launch AI chat and voice experiences. Impactful AI agents are built at scale.
Popular Business Setting
for Voiceflow
Top Industries
Banking
Popular in
Voiceflow is popular in
Banking,
and is widely used by
Voiceflow Customer wins, Customer success stories, Case studies
What solutions does Voiceflow provide for Sending & Publishing Communications?
Voiceflow enables the creation and distribution of voice and chat applications. Users can publish these applications to various platforms, including Alexa and Google, without coding. Voiceflow offers a one-click publishing feature, simplifying the deployment process.
"...Visually design, prototype and publish voice and chat apps across channels like Alexa, Google or any custom channel/modality...."
Design, prototype & launch voice & chat apps
What benefits does Voiceflow offer for Conversion Management?
Voiceflow is a platform for designing and building conversations for voice and chat applications. It empowers teams to create, test, and launch conversational experiences quickly. Voiceflow simplifies the process of designing and building interactive voice and chat applications.
"...Start building your project in minutes
The leading conversation design and prototyping tool for voice and chat platforms.
..."
Resources for Conversation Design
Voiceflow helped Trilogy automate 70% of customer support for 90 products. Trilogy faced challenges with 24/7 support for many product lines and limited chatbot customization. They used Voiceflow to ...build Atlas Core, an AI agent integrated with their help center and knowledge base. The AI agent triaged tickets, answered FAQs, and improved over time with better data. Within 12 weeks, AI resolved 59% of tickets, reaching 70% over time. Trilogy cut support hours by 57%, letting staff focus on complex issues.
Voiceflow helped Roam, a flexible car rental startup, cut 30 hours a week from customer support. Roam struggled with too many calls and tickets using Intercom, which lacked customizability and had a ...tough pricing model. With Voiceflow, Roam built an AI chat agent using templates and a knowledge base. The new agent automated Level 1 support, reduced inbound calls, and increased async sales meetings. Roam now gets better insights into customer needs and can update their agent easily.
Voiceflow used its own platform to build Tico, an AI customer support agent. The team faced high ticket volumes and slow response times. Tico integrated with a knowledge base and GPT-4 to answer user... questions fast. Tico resolved 90.9% of support tickets and cut human support needs from 16.1% to 2.5%. CSAT rose to 93.8% and support costs dropped by 48%. Tico now handles support across Zendesk, Discord, in-app, and the website.
Voiceflow helped BMW cut the time needed to prototype in-car voice apps by 50%. BMW used Voiceflow to design and test complex voice dialogs for their Intelligent Personal Assistant. The tool made it ...easy to create high quality conversations and run live user tests. BMW's team could quickly hand off designs to developers. Voiceflow is now used for pre-series prototyping of BMW's voice dialogs.
Voiceflow helped eSnipe automate their help center with an AI-powered search agent. eSnipe faced high support ticket volume, averaging 9,000 tickets per month, due to a large customer base and many p...roduct features. The team used Voiceflow to build a knowledge base and deploy an AI agent that integrated with their help center. After launch, support ticket volume dropped by 70%, from 9,000 to 2,700 per month. Customers now get faster answers, and live agents focus on complex issues.
Voiceflow helped Rocket Mortgage improve their conversation design workflow. The team struggled with scattered content, slow feedback, and tools that limited design. With Voiceflow, they made the des...ign process open to everyone. The team quickly rebuilt their chatbot and used Voiceflow as a content management system. Approvals and feedback became easier, and both technical and non-technical staff could work together in one place.
