Voiceflow: Product updates, Customer stories, and Insights | 2026 Cuspera

Voiceflow used its own conversational AI platform to build Tico, an AI customer support agent. Tico resolved 97% of support tickets and reduced live support needs to just 2.5%. The company saw a 93.8...% CSAT score and cut direct support costs by 48%. Tico processed over 1300 tickets in three months, improving efficiency and freeing staff for complex tasks. Voiceflow now saves money and delivers faster, more accurate support with AI automation.
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Voiceflow helped Trilogy automate 70% of customer support for 90 products. Trilogy faced challenges with 24/7 support and siloed chatbots. They built Atlas Core, an AI agent, to scale support and tri...age tickets using a knowledge base. In 12 weeks, AI resolved 59% of tickets, rising to 70%. Trilogy cut support hours by 57% and improved customer trust with transparent AI answers.
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Voiceflow helped Trilogy automate 70% of customer support for 90 products. Trilogy faced challenges with 24/7 support for many product lines and limited chatbot customization. They used Voiceflow to ...build Atlas Core, an AI agent integrated with their help center and knowledge base. The AI agent triaged tickets, answered FAQs, and improved over time with better data. Within 12 weeks, AI resolved 59% of tickets, reaching 70% over time. Trilogy cut support hours by 57%, letting staff focus on complex issues.
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Voiceflow used its own platform to build Tico, an AI customer support agent. The team faced high ticket volumes and slow response times. Tico integrated with a knowledge base and GPT-4 to answer user... questions fast. Tico resolved 90.9% of support tickets and cut human support needs from 16.1% to 2.5%. CSAT rose to 93.8% and support costs dropped by 48%. Tico now handles support across Zendesk, Discord, in-app, and the website.
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Voiceflow helped BMW cut the time needed to prototype in-car voice apps by 50%. BMW used Voiceflow to design and test complex voice dialogs for their Intelligent Personal Assistant. The tool made it ...easy to create high quality conversations and run live user tests. BMW's team could quickly hand off designs to developers. Voiceflow is now used for pre-series prototyping of BMW's voice dialogs.
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Voiceflow helped eSnipe automate their help center with an AI-powered search agent. eSnipe faced high support ticket volume, averaging 9,000 tickets per month, due to a large customer base and many p...roduct features. The team used Voiceflow to build a knowledge base and deploy an AI agent that integrated with their help center. After launch, support ticket volume dropped by 70%, from 9,000 to 2,700 per month. Customers now get faster answers, and live agents focus on complex issues.
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