Voiceflow: Use Cases, Capabilities & Competitors

Voiceflow used its own conversational AI platform to build Tico, an AI customer support agent. Tico resolved 97% of support tickets and reduced live support needs to just 2.5%. The company saw a 93.8...% CSAT score and cut direct support costs by 48%. Tico processed over 1300 tickets in three months, improving efficiency and freeing staff for complex tasks. Voiceflow now saves money and delivers faster, more accurate support with AI automation.
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Voiceflow helped Trilogy automate 70% of customer support for 90 products. Trilogy faced challenges with 24/7 support and siloed chatbots. They built Atlas Core, an AI agent, to scale support and tri...age tickets using a knowledge base. In 12 weeks, AI resolved 59% of tickets, rising to 70%. Trilogy cut support hours by 57% and improved customer trust with transparent AI answers.
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Voiceflow powers Sanlam Studios’ AI financial coach, helping drive lead generation and financial literacy. The AI coach educates users on credit, offers personalized financial advice, and connects cu...stomers to advisors. It uses a hybrid conversational and visual interface for better engagement. The solution provides confidential, empathetic support, making users more comfortable seeking help. Sanlam Studios tracks 37 metrics to measure conversions, quality, and engagement.
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Voiceflow helped Roam save over 30 hours a week in customer support. Roam, a flexible car rental startup, struggled with high inbound calls and support tickets. Their previous solution, Intercom, lac...ked customizability and was costly. With Voiceflow, Roam launched an AI chat agent using a template and a curated knowledge base. The new agent automated Level 1 support, reduced calls, and increased async sales meetings. Roam now gets accurate answers for users and better insight into customer needs.
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Voiceflow helped eSnipe automate their help center support. eSnipe had 9,000 support tickets each month from over 2 million users. Users struggled to find answers in the old help center. The team bui...lt an AI-powered agent using Voiceflow. This agent used a knowledge base and API integration. After launch, ticket volume dropped by 70%. Response times improved and live agents focused on complex issues.
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Turo used Voiceflow to build a global, multilingual AI chatbot in just two months. The new agent achieved a 99% response rate, 90% accuracy, and an 82% bot satisfaction rate across 23,000+ conversati...ons. Turo replaced its rigid decision-tree chatbot, improving support for users worldwide. The team valued Voiceflow’s flexibility, rapid deployment, and strong support. Turo now plans to expand AI automation for customer service and transactional support.
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