Automotive Case Studies and Customer Success Stories with Voiceflow
Roam
- Automotive
- Small
Voiceflow helped Roam save over 30 hours a week in customer support. Roam, a flexible car rental startup, struggled with... high inbound calls and support tickets. Their previous solution, Intercom, lacked customizability and was costly. With Voiceflow, Roam launched an AI chat agent using a template and a curated knowledge base. The new agent automated Level 1 support, reduced calls, and increased async sales meetings. Roam now gets accurate answers for users and better insight into customer needs.
Turo used Voiceflow to build a global, multilingual AI chatbot in just two months. The new agent achieved a 99%... response rate, 90% accuracy, and an 82% bot satisfaction rate across 23,000+ conversations. Turo replaced its rigid decision-tree chatbot, improving support for users worldwide. The team valued Voiceflow’s flexibility, rapid deployment, and strong support. Turo now plans to expand AI automation for customer service and transactional support.
Voiceflow helped BMW cut the time needed to prototype in-car voice apps by 50%. BMW used Voiceflow to design and... test complex voice dialogs for their Intelligent Personal Assistant. The tool made it easy to create high quality conversations and run live user tests. BMW's team could quickly hand off designs to developers. Voiceflow is now used for pre-series prototyping of BMW's voice dialogs.
Voiceflow helped Roam, a flexible car rental startup, save over 30 hours per week in customer support. Roam replaced Intercom... with Voiceflow’s AI agent, automating Level 1 support using a curated knowledge base. The team quickly launched the agent with templates and improved it through analytics and transcript reviews. Inbound calls dropped, and more sales calls were booked asynchronously. Roam now uses data from the AI agent to improve onboarding and marketing.
Trilogy
- Information Technology And Services
- Large
Voiceflow helped Trilogy automate 70% of customer support for 90 products. Trilogy faced challenges with 24/7 support and siloed chatbots.... They built Atlas Core, an AI agent, to scale support and triage tickets using a knowledge base. In 12 weeks, AI resolved 59% of tickets, rising to 70%. Trilogy cut support hours by 57% and improved customer trust with transparent AI answers.
Voiceflow helped Trilogy automate 70% of customer support for 90 products. Trilogy faced challenges with 24/7 support for many product... lines and limited chatbot customization. They used Voiceflow to build Atlas Core, an AI agent integrated with their help center and knowledge base. The AI agent triaged tickets, answered FAQs, and improved over time with better data. Within 12 weeks, AI resolved 59% of tickets, reaching 70% over time. Trilogy cut support hours by 57%, letting staff focus on complex issues.
Voiceflow used its own platform to build Tico, an AI customer support agent. The team faced high ticket volumes and... slow response times. Tico integrated with a knowledge base and GPT-4 to answer user questions fast. Tico resolved 90.9% of support tickets and cut human support needs from 16.1% to 2.5%. CSAT rose to 93.8% and support costs dropped by 48%. Tico now handles support across Zendesk, Discord, in-app, and the website.
Voiceflow powers Sanlam Studios’ AI financial coach, helping drive lead generation and financial literacy. The AI coach educates users on... credit, offers personalized financial advice, and connects customers to advisors. It uses a hybrid conversational and visual interface for better engagement. The solution provides confidential, empathetic support, making users more comfortable seeking help. Sanlam Studios tracks 37 metrics to measure conversions, quality, and engagement.
Voiceflow helped Rocket Mortgage speed up their conversation design workflow. The team replaced Excel, Word, Figma, and Lucid Chart with... Voiceflow. This made content management easier and let both technical and non-technical users work together. Approvals and feedback became faster and more organized. Within a week, the team rebuilt their chatbot in Voiceflow and used it as a central content hub.
Retail Case Studies and Customer Success Stories with Voiceflow
The Home Depot
- Retail
Voiceflow helped The Home Depot scale IVR user testing. The team moved from 12 to 300 user tests in one... week. They used shareable prototype links to test with three groups of 50 users each. This automation cut testing time by 50%. The team now focuses on analyzing feedback and improving the IVR experience. Voiceflow lets them track user interactions and make real-time improvements.
Computer Software Case Studies and Customer Success Stories with Voiceflow
Voiceflow
- Computer Software
- Medium
Voiceflow used its own conversational AI platform to build Tico, an AI customer support agent. Tico resolved 97% of support... tickets and reduced live support needs to just 2.5%. The company saw a 93.8% CSAT score and cut direct support costs by 48%. Tico processed over 1300 tickets in three months, improving efficiency and freeing staff for complex tasks. Voiceflow now saves money and delivers faster, more accurate support with AI automation.
Internet Case Studies and Customer Success Stories with Voiceflow
eSnipe
- Internet
- Small
San Diego, USA
Voiceflow helped eSnipe automate their help center support. eSnipe had 9,000 support tickets each month from over 2 million users.... Users struggled to find answers in the old help center. The team built an AI-powered agent using Voiceflow. This agent used a knowledge base and API integration. After launch, ticket volume dropped by 70%. Response times improved and live agents focused on complex issues.
