Real-World Case Studies and Customer Success Stories with Voiceflow

Voiceflow helped Roam, a flexible car rental startup, cut 30 hours a week from customer support. Roam struggled with too many calls and tickets using Intercom, which lacked customizability and had a ...tough pricing model. With Voiceflow, Roam built an AI chat agent using templates and a knowledge base. The new agent automated Level 1 support, reduced inbound calls, and increased async sales meetings. Roam now gets better insights into customer needs and can update their agent easily.
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Voiceflow helped BMW cut the time needed to prototype in-car voice apps by 50%. BMW used Voiceflow to design and test complex voice dialogs for their Intelligent Personal Assistant. The tool made it ...easy to create high quality conversations and run live user tests. BMW's team could quickly hand off designs to developers. Voiceflow is now used for pre-series prototyping of BMW's voice dialogs.
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Turo used Voiceflow to build a global, multilingual AI chatbot in just two months. The new chatbot replaced a rigid decision-tree system that frustrated users and could not scale. Voiceflow enabled T...uro to quickly launch an accurate FAQ agent, improving support for their worldwide users. The results included an 82% bot satisfaction rate, 99% FAQ response coverage, and only a 1% fallback rate across 23,000+ conversations. Turo now delivers better customer support and is ready for future automation.
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Voiceflow helped Trilogy automate 70% of customer support for 90 products. Trilogy faced challenges with 24/7 support for many product lines and limited chatbot customization. They used Voiceflow to ...build Atlas Core, an AI agent integrated with their help center and knowledge base. The AI agent triaged tickets, answered FAQs, and improved over time with better data. Within 12 weeks, AI resolved 59% of tickets, reaching 70% over time. Trilogy cut support hours by 57%, letting staff focus on complex issues.
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Voiceflow used its own platform to build Tico, an AI customer support agent. The team faced high ticket volumes and slow response times. Tico integrated with a knowledge base and GPT-4 to answer user... questions fast. Tico resolved 90.9% of support tickets and cut human support needs from 16.1% to 2.5%. CSAT rose to 93.8% and support costs dropped by 48%. Tico now handles support across Zendesk, Discord, in-app, and the website.
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Voiceflow helped The Home Depot scale IVR user testing. The team moved from 12 to 300 user tests in one week. They used shareable prototype links to test with three groups of 50 users each. This auto...mation cut testing time by 50%. The team now focuses on analyzing feedback and improving the IVR experience. Voiceflow lets them track user interactions and make real-time improvements.
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Voiceflow helped Rocket Mortgage improve their conversation design workflow. The team struggled with scattered content, slow feedback, and tools that limited design. With Voiceflow, they made the des...ign process open to everyone. The team quickly rebuilt their chatbot and used Voiceflow as a content management system. Approvals and feedback became easier, and both technical and non-technical staff could work together in one place.
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Voiceflow helped eSnipe automate their help center with an AI-powered search agent. eSnipe faced high support ticket volume, averaging 9,000 tickets per month, due to a large customer base and many p...roduct features. The team used Voiceflow to build a knowledge base and deploy an AI agent that integrated with their help center. After launch, support ticket volume dropped by 70%, from 9,000 to 2,700 per month. Customers now get faster answers, and live agents focus on complex issues.
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