BotsCrew: Reviews, Testimonials and Expert Opinions

BotsCrew built a chatbot for GsmServer to automate customer support. GsmServer faced too many repetitive queries and limited support hours. The chatbot, called Basky Bot, answers questions, helps wit...h orders, and connects users to agents. It works in English and Spanish and links to GsmServer's CRM. After six months, the chatbot automated 72.28% of all customer requests. This improved support and made it easier for customers to get help.
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BotsCrew built The Bean, an AI chatbot, for Choose Chicago to help visitors find events, restaurants, and attractions during the pandemic. The chatbot lives on the Choose Chicago website and answers ...questions 24-7. In five months, 22,434 people used The Bean, with a satisfaction rate of 74.7%. The chatbot increased engagement and helped users find local experiences. Users rate The Bean around 4 out of 5 stars.
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BotsCrew built a WhatsApp chatbot for Hill+Knowlton Strategies' "Pitch, please" campaign for Adidas. The challenge was to create a chatbot in less than two weeks to help women, girls, and non-binary ...players find football pitches in London. The chatbot collected user info, provided directions, and allowed feedback and sharing. In one month, 338 users chatted with the bot, 149 booked a pitch, and 345 people attended games. The campaign exceeded its goal of 100 bookings.
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BotsCrew built a GPT-4 powered chatbot called JIP for FIBA, the global basketball authority. FIBA wanted to give their World Cup mascot a voice and help fans get real-time info in 5 languages. BotsCr...ew created JIP to answer questions, give updates, and engage fans on Facebook Messenger and the web. JIP uses FIBA's API for live scores, schedules, and team info. The chatbot improved fan experience and made it easy for FIBA to update content and track popular topics.
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BotsCrew Enterprise Platform helped Kravet Inc. improve their internal AI assistant. Kravet faced problems with inaccurate answers and outdated data. BotsCrew built a prototype using over 1,000 files... and Kravet's website. They cleaned data, adjusted AI settings, and used a larger context window. The changes raised AI output accuracy from 60% to nearly 90%. Kravet's team gave feedback that shaped the improvements.
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BotsCrew provided ARO Effect Marketing with a white-label chatbot management platform. The agency wanted to boost profits and offer new services without hiring developers. BotsCrew's solution include...d CRM integration, analytics, and multilingual support. ARO Effect Marketing saved money, gained flexibility in pricing, and received ongoing support. The agency achieved a 3x ROI and $3,000 in monthly recurring revenue, generating 25 leads per week.
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