Voicebase Overview

VoiceBase delivers AI-powered voice analytics tailored for call centers within enterprise organizations. It transforms voice data into actionable insights, enabling businesses to analyze 100% of customer interactions. By leveraging advanced speech analytics, VoiceBase uncovers strategic insights that can enhance decision-making and optimize customer engagement strategies. This solution empowers enterprises to gain a competitive edge by understanding customer needs and improving service delivery. VoiceBase's capabilities are vital for organizations aiming to harness the full potential of their call center data, driving better outcomes and maximizing return on investment.

Use Cases

Customers recommend Engagement Management, Trade Show Marketing, Collaboration, as the business use cases that they have been most satisfied with while using Voicebase.

Other use cases:

  • Sales Call Management
  • Playbook Creation
  • Contact List Management
  • Rating And Review Management
  • Generation Of New Leads
  • Helpdesk Management
  • Product Marketing
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Business Priorities

Improve ROI and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using Voicebase.

Other priorities:

  • Improve Efficiency
  • Increase Sales & Revenue
  • Enhance Customer Relationships
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Voicebase Use-Cases and Business Priorities: Customer Satisfaction Data

Voicebase works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.

Voicebase's features include Recording. and Voicebase support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Voicebase analytics capabilities include Analytics, and Custom Reports.

Peer review evidence (same sources as the product rating summary)

"...Make customer interactions discoverable by leveraging the power of AI...." Customer Interaction Knowledge Extraction
"VoiceBase helps BPOs and call centers improve operations with AI-powered speech analytics. The solution increases sales conversions by 104%. It reduces average handle time by 10%. Agent training time drops by 50%. First call resolution rises by 17.2%. VoiceBase analyzes every call to boost efficiency and customer experience." https://www.voicebase.com/how-to-improve-call-center-operations-with-ai-a-case-study/
"...Collaboration Screensharing can be done through WebRTC, but APIs like Surfly offer more powerful sharing features like control switching and faster performance...." Unbundling Zoom

Voicebase, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

VoiceBase delivers AI-Powered Voice Analytics for call centers. Enterprise organizations benefit from advanced insights and analysis.

Voicebase Customer wins, Customer success stories, Case studies

Why is Voicebase the best choice for Engagement Management?

How can Voicebase optimize your Trade Show Marketing Workflow?

Why is Voicebase the best choice for Collaboration?

20 buyers and buying teams have used Cuspera to assess how well Voicebase solved their Contact Center Software needs. Cuspera uses 160 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Delta Dental of Washington - Insurance - Large

Seattle, USA

Delta Dental of Washington used VoiceBase’s AI-powered voice analytics to improve their call center. They answered over 700,000 calls each year. Before, agents manually tracked call reasons and spent... a lot of time on hold. With VoiceBase, they aimed to cut talk time by 10% across the company. The solution also eliminated 6 months of IT work by automating data extraction and reporting. This helped lower average handle time and made call center operations more efficient.

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Unspecified BPO/Call Center - Telecommunications - Large

VoiceBase helped a large call center use AI-powered speech analytics to improve key metrics. Sales conversions increased by 104%. Average handle time dropped by 10%. Agent training time was cut in ha...lf. First call resolution rose by 17.2%. The platform analyzed every customer interaction, replacing manual spot checks. This led to better agent performance and higher operational efficiency.

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Proactive Dealer Solutions - Marketing And Advertising - Medium

VoiceBase speech analytics helps Proactive Dealer Solutions boost sales and contact center efficiency. Jason Beckett shares how speech-to-text, custom keyword monitoring, and AI-powered analytics imp...rove customer sales rates. The solution supports better agent performance and customer engagement. Proactive Dealer Solutions uses VoiceBase to monitor calls and drive results in sales optimization. The platform delivers actionable insights for contact centers.

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Delta Dental of Washington - Insurance - Large

VoiceBase’s Enterprise Accelerator helped Delta Dental of Washington transform call center operations. They handled over 700,000 calls a year and used spreadsheets for call data. With VoiceBase, they... reduced talk time by 10% and automated data analysis. The solution provided real-time dashboards and emotion analysis. This improved agent performance and started new self-service options for providers.

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Proactive Dealer Solutions - Automotive

VoiceBase helped Proactive Dealer Solutions analyze every call at their dealerships using speech analytics. They automated call data extraction to spot trends and improve customer interactions. This ...led to fewer missed calls and more appointment conversions. As a result, sales increased by over $100,000 per month. VoiceBase's call center analytics and predictive analytics powered this sales optimization.

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Avantive Solutions - Information Technology And Services - Large

VoiceBase helped Avantive Solutions use speech analytics to score 100% of agent calls. Avantive Solutions used VoiceBase Query Language for custom call categories and visualized insights in their BI ...tool. The solution improved agent coaching and monitoring, especially for work-at-home agents. This led to better campaign performance and customer experience. VoiceBase enabled Avantive to analyze all calls from telecom customers for actionable insights.

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lightning

Peers used Voicebase for engagement management and trade show marketing

Voicebase Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (17)
Analytics

4.54/5 ★

Read Reviews (37)
Custom Reports

4.53/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (17)
Analytics

4.54/5 ★

Read Reviews (37)
Custom Reports

4.53/5 ★

Read Reviews (36)

Software Failure Risk Guidance

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for Voicebase

Top Failure Risks for Voicebase

VoiceBase, Inc. Profile

Company Name

VoiceBase, Inc.

Company Website

//voicebase.com

HQ Location

44 Montgomery St, San Francisco, California 94104, US

Employees

51-200

Social

Facebook Linkedin Twitter

Financials

PRIVATE