Voicebase: Use-Cases, Insights and Reviews | 2025 Cuspera

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VoiceBase - APIs for Speech Recognition & Speech Analytics

AI Powered

Voicebase Overview

VoiceBase delivers AI-powered voice analytics tailored for call centers within enterprise organizations. It transforms voice data into actionable insights, enabling businesses to analyze 100% of customer interactions. By leveraging advanced speech analytics, VoiceBase uncovers strategic insights that can enhance decision-making and optimize customer engagement strategies. This solution empowers enterprises to gain a competitive edge by understanding customer needs and improving service delivery. VoiceBase's capabilities are vital for organizations aiming to harness the full potential of their call center data, driving better outcomes and maximizing return on investment.

Use Cases

Customers recommend Engagement Management, Trade Show Marketing, Collaboration, as the business use cases that they have been most satisfied with while using Voicebase.

Other use cases:

Sales Call Management
Playbook Creation
Contact List Management
Rating And Review Management
Generation Of New Leads
Helpdesk Management
Product Marketing

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Business Priorities

Improve ROI and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using Voicebase.

Other priorities:

Improve Efficiency
Increase Sales & Revenue
Enhance Customer Relationships

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Voicebase Use-Cases and Business Priorities: Customer Satisfaction Data

Voicebase works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.

Voicebase's features include Recording. and Voicebase support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Voicebase analytics capabilities include Analytics, and Custom Reports.

Voicebase, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

VoiceBase delivers AI-Powered Voice Analytics for call centers. Enterprise organizations benefit from advanced insights and analysis.

Voicebase Customer wins, Customer success stories, Case studies

What makes Voicebase ideal for Engagement Management?

How can Voicebase optimize your Trade Show Marketing Workflow?

How efficiently Does Voicebase manage your Collaboration?

20 buyers and buying teams have used Cuspera to assess how well Voicebase solved their Contact Center Software needs. Cuspera uses 160 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Avantive Solutions - Information Technology And Services

VoiceBase helped Avantive Solutions improve agent performance and customer experience. Avantive Solutions used VoiceBase's Enterprise Accelerator and Query Language to analyze 100% of agent calls. Th...is let them coach agents better and increase sales and retention campaign results. The solution gave Avantive Solutions detailed call insights in their business intelligence tool. Avantive Solutions' CEO said the data made agents more productive.

Delta Dental of Washington - Insurance

VoiceBase Enterprise Accelerator helped Delta Dental of Washington improve their call center. They wanted to make things easier for customers and agents. They used to track call data in spreadsheets ...and had long hold times. With VoiceBase, they started to reduce talk time by 10% across the company. The solution also saved 6 months of IT work by automating data for dashboards. This made their call center more efficient and helped maximize ROI.

VoiceBase customers (BPOs and call centers)

VoiceBase helps BPOs and call centers improve operations with AI-powered speech analytics. The solution increases sales conversions by 104%. It reduces average handle time by 10%. Agent training time... drops by 50%. First call resolution rises by 17.2%. VoiceBase analyzes every call to boost efficiency and customer experience.

Peers used Voicebase for engagement management and trade show marketing

Voicebase Features

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Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.31/5 ★ Read Reviews (17)
Analytics	4.54/5 ★ Read Reviews (37)
Custom Reports	4.53/5 ★ Read Reviews (36)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.31/5 ★ Read Reviews (17)
Analytics	4.54/5 ★ Read Reviews (37)
Custom Reports	4.53/5 ★ Read Reviews (36)

Software Failure Risk Guidance

for Voicebase

Top Failure Risks for Voicebase

VoiceBase, Inc. Profile

Company Name

VoiceBase, Inc.

Company Website

//voicebase.com

HQ Location

44 Montgomery St, San Francisco, California 94104, US

Employees

51-200

Social

Financials

PRIVATE