cuspera logo CUSPERA

Live Chat Software 2024: Buyer’s Guide

Live Chat software offers the most personalised medium for customers to engage with customer service agents. The software enables real time response to customer queries so their questions are answered instantly. Live Chat software is playing a major role in helping organisations to boost their customer experience and improving customer satisfaction.

Millennial customers are more likely to prefer text over email and phone and this makes Live Chat more attractive as a customer engagement platform. Customer service representatives get to understand customers' tone and sentiment and adjust their responses accordingly. Learn how Live Chat can revolutionize customer engagement and how to choose the right Live Chat software.

What is the right solution for you depends on your business context and needs. Let us help you firm up your needs and find you the right-fit solutions. Get your personalized assessment report now!

Updated By Cuspera

Last updated: Jan 31, 2024

Popular Live Chat Software

Intercom

Complete customer communications platform with bots, apps, product tours, and more

4.49

Read Reviews
Intercom Icon

Intercom

22.44
★★★★★
★★★★★
Complete customer communications platform with bots, apps, product tours, and more

Intercom is a complete Customer Communications Platform providing Conversational Support, Conversational Engagement and Conversational Marketing for businesses ranging from small to Medium and Large Enterprises. The software can be used across industries such as E-commerce, Financial Services, Healthcare, Education and more. The software is optimized for desktop and mobile devices.

Intercom helps in building strong customer relationships with its range of communication features such as Chatbots, Support Bots, Shared Inbox, Product Tours and Campaign Builder tools. The Business Messenger module provides personalized customer conversations in real-time through Chatbots, customer self-serve support, delivers out-bound messages on the website, provides targeted messaging to specific segments, and interactive guided product tours.

The Management tools feature provides collaboration support to teams within the organization, with tools such as Shared Inbox that helps with quick attention to customer requests, automated processes for routing assignments, code-free chatbot builder that helps in tasks such as collecting information or answering queries. Intercom’s CDP feature provides for a common repository of customer and behavioral data, that helps with easy access to history, enabling personalized customer interactions.

Intercom integrates with the regular business applications and provides APIs where custom integration is required.

Testimonials

Martin Mason

Head of Customer & Employee Experience

tado°

Intercom Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot,Personalization,Ticketing

Vendor: Intercom

Company Size: 501-1000

HQ Location: 55 2nd Street, 4th Floor, San Francisco, California 94105, US

Financials: SERIES D

Livechat

LiveChat | Live Chat Software and Help Desk Software

4.59

Read Reviews
Livechat Icon

Livechat

22.97
★★★★★
★★★★★
LiveChat | Live Chat Software and Help Desk Software

LiveChat is a simple online chat solution for businesses, allowing their customer service professionals to contact customers who are seeking information on the website directly. The platform enables businesses and their team to talk with clients and potential customers directly on their websites and in real-time.

The key features of Livechat include webchat window, analytics and reporting, simplistic usage and availability of detailed analytical reports. Other important features are customization features, customer engagement, multiple chatting and eCommerce tools, ticketing system, advanced integration facilities, and multiple applications. Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms.

Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chatbox by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers. LiveChat is a customizable solution, allowing users to add different themes and colours to their chat windows. It offers customer support via chat, email and phone.

Testimonials



Aaron Hicks

Member Assistance Center Service Supervisor

Greenstate Credit Union

Livechat Icon
Highlights
Top Processes : Helpdesk management,Engagement management,Engaging and following up
Top Features : Personalization,Ticketing,Alerts: popups & Notifications

Vendor: Livechat

Founded: 2002

Company Size: 101-250

HQ Location: One International Place Suite 1400 Boston, MA 02110-2619

Financials: IPO

Olark

Live Chat Software for Sales and Customer Support

4.50

Read Reviews
Olark Icon

Olark

22.51
★★★★★
★★★★★
Live Chat Software for Sales and Customer Support

Olark is a live chat software for sales, marketing, and customer support on the website. It helps to chat in real-time, organize customer data, leverage customer data to optimize products and services. It helps to acquire customers and increase sales and revenue.

Olark features include customized chatbox that's visually consistent with the rest of the website, save time with automation by greeting customers automatically, sending custom messages based on visitor behavior, route chats to the right department, and more. It’s detailed live chat reports update in real-time, that helps to monitor chat volume, customer satisfaction, and agent activity to make smart staffing and prioritization decisions.

Testimonials

Joe Hickman

Registrar

University of Montana

Olark Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Helpdesk management
Top Features : Personalization,Alerts: popups & Notifications,Widgets

Vendor: Olark

Founded: 2008

Company Size: 11-50

HQ Location: 427 N Tatnall St #63602 Wilmington, DE 19801

Financials: SEED

Userlike

Live chat software to help your business win and nurture customers across messaging channels.

4.56

Read Reviews
Userlike Icon

Userlike

22.82
★★★★★
★★★★★
Live chat software to help your business win and nurture customers across messaging channels.

Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.

Userlike offers features such as chat panel, custom design, team management and custom chat behaviour. Its built-in chat panel, custom design templates, team management functionalities, custom chat behaviour, feedback, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.

Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and notifies the support team via Slack or email. The solution also provides reports and analytics that helps users keep track of key metrics and KPIs.

Testimonials

Volker Krumrey

Villeroy & Boch

Userlike Icon
Highlights
Top Processes : Engagement management,Helpdesk management,Engaging and following up
Top Features : Widgets,Dashboard,Personalization

Vendor: Userlike

Founded: 2011

Company Size: 11-50

HQ Location: Cologne / Germany

Financials: SEED

Freshdesk Messaging

Messaging platform that makes chat easy for today's digital customers

4.38

Read Reviews
Freshdesk Messaging Icon

Freshdesk Messaging

21.91
★★★★★
★★★★★
Messaging platform that makes chat easy for today's digital customers

Freshdesk Messaging (formerly Freshchat)is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Key Value propositions:-

1. Smart Conversations:- Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more.

2. Smart Self-service:- Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional and

3. Smart Operations:- Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

Businesses use Freshdesk Messaging platform to service their customers on various digital channels using a blend of automation and human assistance. It offers a Unified inbox experience to manage conversations across digital channels, AI chatbots that focus on intent and engagement, Proactive messaging using hyper-targeted rich media campaigns, Intelligent load balancing and auto-routing capabilities. It also supports a large number of languages from across the globe.

Testimonials

Philip Upton

Operations Specialist, Global Contact Center

Delivery Hero

Freshdesk Messaging Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot,Ticketing,Personalization

Vendor: Freshworks

Founded: 2010

Company Size: 1001-5000

HQ Location: 2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Financials: SERIES H

Livezilla Customer Support

LiveZilla Live Chat, Live Support, Ticket System and Customer ...

4.54

Read Reviews
Livezilla Customer Support Icon

Livezilla Customer Support

22.71
★★★★★
★★★★★
LiveZilla Live Chat, Live Support, Ticket System and Customer ...

LiveZilla is a Customer Support Software. It provides Live chats and also monitors website visitors in real-time. It helps to grow sales and revenue and turn visitors into customers.

LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system which not only integrates emails that are received from customers but also messages from Twitter and Facebook into the ticket system.

LiveZilla is the perfect contact platform even when offline, website visitors can leave message seeking for help. The live chats help to get in touch with the visitors instantly. Its integrated real-time visitor monitoring feature enables to see instantly, who's visiting the website. LiveZilla provides customer service and improves customer support efficiency by providing the staff with the tools needed to provide effective support.

Livezilla Customer Support Icon
Highlights
Top Processes : Helpdesk management,Communication management,Contact list management
Top Features : Ticketing,Personalization,Alerts: popups & Notifications

Vendor: Livezilla

Founded: 2009

HQ Location: Ekkehardstraße 10, 78224 Singen

eGain

Digital Customer Engagement Platform

4.47

Read Reviews
eGain Icon

eGain

22.34
★★★★★
★★★★★
Digital Customer Engagement Platform

eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.

It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.

eGain Icon
Highlights
Top Processes : Engagement management,Knowledge management,Engaging and following up
Top Features : Feedback surveys,Alerts: popups & Notifications,Personalization

Vendor: Egain

Founded: 1997

Company Size: 501-1000

HQ Location: eGain Corporation 1252 Borregas Avenue Sunnyvale, CA 94089 USA

Financials: IPO

SnapEngage

Enterprise Chat Software for Sales and Support

4.49

Read Reviews
SnapEngage Icon

SnapEngage

22.43
★★★★★
★★★★★
Enterprise Chat Software for Sales and Support

SnapEngage is a chat software for businesses. It helps to capture more leads, drive conversions, reduce response times, and increase customer satisfaction with live chat. It helps to increase sales and revenue and enhance customer relationships.

It enables the sales team to engage, qualify, and convert more leads and empowers users with qualified leads to take the next step and convert. Its built-in bots help qualify leads and assist with common questions. It also helps to increase customer satisfaction and retain more customers.

SnapEngage platform features include easy setup and customization, secure data transfer, and agent performance analytics to achieve better response times.

Testimonials

Mike Doyle

CEO

Rent Like a Champion

SnapEngage Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot,Widgets,Personalization

Vendor: Snapengage

Founded: 2008

Company Size: 11-50

HQ Location: Boulder, CO US

Financials: PRIVATE

Haptik

Virtual Assistant Platform enhancing customer experience and ROI

4.70

Read Reviews
Haptik Icon

Haptik

23.48
★★★★★
★★★★★
Virtual Assistant Platform enhancing customer experience and ROI

Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle.

The AI Virtual assistant is built to solve specific business problems such as for Customer Care and Commerce. The Commerce related responses are managed through a Knowledge graph powered recommendation engine and the Customer Care is built with Entity detection and supervised Dialog flows.

It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.

Testimonials



Varitant Goyal

Product Manager

OYO Hotels & Homes

Haptik Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Customer feedback management
Top Features : Bot,Personalization,Ticketing

Vendor: Haptik

Company Size: 101-250

HQ Location: Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States

Financials: SERIES B

Helpcrunch

HelpCrunch - Intelligent Customer Communication Platform ...

4.77

Read Reviews
Helpcrunch Icon

Helpcrunch

23.87
★★★★★
★★★★★
HelpCrunch - Intelligent Customer Communication Platform ...

Helpcrunch is a customer communication platform enabling Lead Generation and Sales, Customer Engagement and Customer support. It can be used by businesses of all sizes across the industry, and is available on mobile Android and iOS.

Helpcrunch enables lead generation through its Live Chat and forms feature, that enables talking to leads in real time, and an Inbox for managing all incoming chats and emails from leads in one place. It supports Customer engagement by automating onboarding and engagement enabling conversion of customers with timely personalized messages through automated messages, email marketing and pop-ups.

Helpcrunch enables Customer support using Live Chat to guide customers on the website or inside the app in real-time. 24/7 self-service customer support is provided with the knowledge base software, enabling fewer support requests. Helpcrunch integrates with other software in the business.

Helpcrunch Icon
Highlights
Top Processes : Helpdesk management,Engagement management,Engaging and following up
Top Features : Widgets,Alerts: popups & Notifications,Personalization

Vendor: Helpcrunch

Founded: 2014

Company Size: 11-50

HQ Location: 600 California St, San Francisco, CA 94108, USA

Financials: SEED

Show More

Live Chat Buyer's Guide

In this section, you will find

What is Live Chat Software?

What is Live Chat Software?

Live Chat

Live Chat Software is an online software that enables customers to communicate with customer service representatives in real-time. Businesses are increasingly using Live chat as a channel to engage with website visitors. This is also used to initiate conversations with first-time website visitors as well as interact with returning customers. With Live Chat, customers need not depend on phone or email to get in touch with the business and it offers more immediate response and solutions to customer queries and issues. It is a modern, continuous, and contextual way to drive more sales, close more deals, and retain customers for the long haul.

Live chat offers a more personalized customer experience compared to other channels like email, better brand interaction, a competitive edge, and a way to feel your customers’ pulse. Implementing a live chat solution helps to better understand customer journeys. It is beneficial to all marketing, sales, and customer support teams.

Which of these 179 Live Chat software fit your needs?

wyz, your personal AI advisor

Get AI-generated right fit software based on peer experience in just a minute.

179 Live Chat Software

Intercom

Complete customer communications platform with bots, apps, product tours, and more

4.49

Read Reviews
Intercom Icon

Intercom

4.49
★★★★★
★★★★★
Complete customer communications platform with bots, apps, product tours, and more

Intercom is a complete Customer Communications Platform providing Conversational Support, Conversational Engagement and Conversational Marketing for businesses ranging from small to Medium and Large Enterprises. The software can be used across industries such as E-commerce, Financial Services, Healthcare, Education and more. The software is optimized for desktop and mobile devices.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot,Personalization,Ticketing
Intercom Icon

Vendor: Intercom

Company Size: 501-1000

HQ Location: 55 2nd Street, 4th Floor, San Francisco, California 94105, US

Financials: SERIES D

Livechat

LiveChat | Live Chat Software and Help Desk Software

4.59

Read Reviews
Livechat Icon

Livechat

4.59
★★★★★
★★★★★
LiveChat | Live Chat Software and Help Desk Software

LiveChat is a simple online chat solution for businesses, allowing their customer service professionals to contact customers who are seeking information on the website directly. The platform enables businesses and their team to talk with clients and potential customers directly on their websites and in real-time.

Highlights
Top Business Usecases : Helpdesk management,Engagement management,Engaging and following up
Top Features : Personalization,Ticketing,Alerts: popups & Notifications
Livechat Icon

Vendor: Livechat

Founded: 2002

Company Size: 101-250

HQ Location: One International Place Suite 1400 Boston, MA 02110-2619

Financials: IPO

Olark

Live Chat Software for Sales and Customer Support

4.50

Read Reviews
Olark Icon

Olark

4.50
★★★★★
★★★★★
Live Chat Software for Sales and Customer Support

Olark is a live chat software for sales, marketing, and customer support on the website. It helps to chat in real-time, organize customer data, leverage customer data to optimize products and services. It helps to acquire customers and increase sales and revenue.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Personalization,Alerts: popups & Notifications,Widgets
Olark Icon

Vendor: Olark

Founded: 2008

Company Size: 11-50

HQ Location: 427 N Tatnall St #63602 Wilmington, DE 19801

Financials: SEED

Userlike

Live chat software to help your business win and nurture customers across messaging channels.

4.56

Read Reviews
Userlike Icon

Userlike

4.56
★★★★★
★★★★★
Live chat software to help your business win and nurture customers across messaging channels.

Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.

Highlights
Top Business Usecases : Engagement management,Helpdesk management,Engaging and following up
Top Features : Widgets,Dashboard,Personalization
Userlike Icon

Vendor: Userlike

Founded: 2011

Company Size: 11-50

HQ Location: Cologne / Germany

Financials: SEED

Freshdesk Messaging

Messaging platform that makes chat easy for today's digital customers

4.38

Read Reviews
Freshdesk Messaging Icon

Freshdesk Messaging

4.38
★★★★★
★★★★★
Messaging platform that makes chat easy for today's digital customers

Freshdesk Messaging (formerly Freshchat)is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot,Ticketing,Personalization
Freshdesk Messaging Icon

Vendor: Freshworks

Founded: 2010

Company Size: 1001-5000

HQ Location: 2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Financials: SERIES H

Gist

getgist.com - All-in-One Email Marketing Automation, Live ...

4.64

Read Reviews
Gist Icon

Gist

4.64
★★★★★
★★★★★
getgist.com - All-in-One Email Marketing Automation, Live ...
Highlights
Top Business Usecases : Knowledge management,Engagement management,Engaging and following up
Top Features : Alerts: popups & Notifications,Bot,Widgets
Gist Icon

Vendor: Gist

Company Size: 01-10

HQ Location: 2035 Sunset Lake Road, Suite B-2, Newark, Delaware 1970, US

Financials: PRIVATE

Livezilla Customer Support

LiveZilla Live Chat, Live Support, Ticket System and Customer ...

4.54

Read Reviews
Livezilla Customer Support Icon

Livezilla Customer Support

4.54
★★★★★
★★★★★
LiveZilla Live Chat, Live Support, Ticket System and Customer ...

LiveZilla is a Customer Support Software. It provides Live chats and also monitors website visitors in real-time. It helps to grow sales and revenue and turn visitors into customers.

Highlights
Top Business Usecases : Helpdesk management,Communication management,Contact list management
Top Features : Ticketing,Personalization,Alerts: popups & Notifications
Livezilla Customer Support Icon

Vendor: Livezilla

Founded: 2009

HQ Location: Ekkehardstraße 10, 78224 Singen

eGain

Digital Customer Engagement Platform

4.47

Read Reviews
eGain Icon

eGain

4.47
★★★★★
★★★★★
Digital Customer Engagement Platform

eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.

Highlights
Top Business Usecases : Engagement management,Knowledge management,Engaging and following up
Top Features : Feedback surveys,Alerts: popups & Notifications,Personalization
eGain Icon

Vendor: Egain

Founded: 1997

Company Size: 501-1000

HQ Location: eGain Corporation 1252 Borregas Avenue Sunnyvale, CA 94089 USA

Financials: IPO

SnapEngage

Enterprise Chat Software for Sales and Support

4.49

Read Reviews
SnapEngage Icon

SnapEngage

4.49
★★★★★
★★★★★
Enterprise Chat Software for Sales and Support

SnapEngage is a chat software for businesses. It helps to capture more leads, drive conversions, reduce response times, and increase customer satisfaction with live chat. It helps to increase sales and revenue and enhance customer relationships.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot,Widgets,Personalization
SnapEngage Icon

Vendor: Snapengage

Founded: 2008

Company Size: 11-50

HQ Location: Boulder, CO US

Financials: PRIVATE

Haptik

Virtual Assistant Platform enhancing customer experience and ROI

4.70

Read Reviews
Haptik Icon

Haptik

4.70
★★★★★
★★★★★
Virtual Assistant Platform enhancing customer experience and ROI

Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Customer feedback management
Top Features : Bot,Personalization,Ticketing
Haptik Icon

Vendor: Haptik

Company Size: 101-250

HQ Location: Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States

Financials: SERIES B

Helpcrunch

HelpCrunch - Intelligent Customer Communication Platform ...

4.77

Read Reviews
Helpcrunch Icon

Helpcrunch

4.77
★★★★★
★★★★★
HelpCrunch - Intelligent Customer Communication Platform ...

Helpcrunch is a customer communication platform enabling Lead Generation and Sales, Customer Engagement and Customer support. It can be used by businesses of all sizes across the industry, and is available on mobile Android and iOS.

Highlights
Top Business Usecases : Helpdesk management,Engagement management,Engaging and following up
Top Features : Widgets,Alerts: popups & Notifications,Personalization
Helpcrunch Icon

Vendor: Helpcrunch

Founded: 2014

Company Size: 11-50

HQ Location: 600 California St, San Francisco, CA 94108, USA

Financials: SEED

Pure Chat

100% Free Live Chat Software for Businesses

4.49

Read Reviews
Pure Chat Icon

Pure Chat

4.49
★★★★★
★★★★★
100% Free Live Chat Software for Businesses

Pure Chat is a live chat software for businesses. It is the easiest and fastest way to add live chat to the website. It helps to acquire customers and increase sales and revenue.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Alerts: popups & Notifications,Personalization,Widgets
Pure Chat Icon

Vendor: Pure Chat

Founded: 2012

Company Size: 11-50

HQ Location: 13835 N Northsight Blvd Suite 205 Scottsdale AZ, 85260

Financials: SEED

BirdEye

Online Review Management | Customer Review Software

4.79

Read Reviews
BirdEye Icon

BirdEye

4.79
★★★★★
★★★★★
Online Review Management | Customer Review Software

BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.

Highlights
Top Business Usecases : Rating and review management,Customer feedback management,Engagement management
Top Features : Feedback surveys,Dashboard,Ticketing
BirdEye Icon

Vendor: Birdeye

Founded: 2012

Company Size: 251-500

HQ Location: 250 Cambridge Ave Suite 103 Palo Alto, CA 94306

Financials: SERIES C

Qualified

Conversational sales and marketing platform to meet with VIPs in real time

4.76

Read Reviews
Qualified Icon

Qualified

4.76
★★★★★
★★★★★
Conversational sales and marketing platform to meet with VIPs in real time

Qualified is a Conversational Marketing platform that helps to meet with VIPs in real-time using live chat, chatbots, voice calls, and screen sharing. It allows buyers and sales reps to connect through real-time website conversations.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Account management
Top Features : Personalization,Alerts: popups & Notifications,Dashboard
Qualified Icon

Vendor: Qualified.com

Company Size: 11-50

HQ Location: 650 Delancey Street, Suite 422, San Francisco, CA 94107, US

Financials: SERIES C

FocalScope responsive live chat

FocalScope - Responsive Live Chat Software And Help Desk ...

4.69

Read Reviews
FocalScope responsive live chat Icon

FocalScope responsive live chat

4.69
★★★★★
★★★★★
FocalScope - Responsive Live Chat Software And Help Desk ...
Highlights
Top Business Usecases : Helpdesk management,Engagement management,Engaging and following up
Top Features : Ticketing,Dashboard
FocalScope responsive live chat Icon

Vendor: Focalscope

Founded: 2007

Company Size: 1-10

HQ Location: New York, New York, United States

Financials: PRIVATE

Continually

Continually - Never miss a lead from your website. Convert more website visitors to customers by responding automatically.

4.68

Read Reviews
Continually Icon

Continually

4.68
★★★★★
★★★★★
Continually - Never miss a lead from your website. Convert more website visitors to customers by responding automatically.
Highlights
Top Business Usecases : Engagement management,Capturing leads,Generation of new leads
Top Features : Bot,Auto scheduler & reminder,Auto responder
Continually Icon

Vendor: Continually

Company Size: 1-10

HQ Location: 18 Ormeau Avenue, Belfast, Northern Ireland GB

Financials: SEED

NABD

Multi-Channel Customer Support Software and Help Desk ...

4.62

Read Reviews
NABD Icon

NABD

4.62
★★★★★
★★★★★
Multi-Channel Customer Support Software and Help Desk ...
Highlights
Top Business Usecases : Helpdesk management,Knowledge management,Engagement management
Top Features : Ticketing,Alerts: popups & Notifications,Dashboard
NABD Icon

Vendor: NabdSys

Company Size: NA

HQ Location: Egypt

Financials: PRIVATE

Vision Helpdesk

A secure, reliable & scalable customer service software

4.61

Read Reviews
Vision Helpdesk Icon

Vision Helpdesk

4.61
★★★★★
★★★★★
A secure, reliable & scalable customer service software

Vision Helpdesk is a Leading Customer Service Software used for providing customer support, managing IT resources, and providing IT support. It helps businesses to manage customer support and IT resources efficiently, offering Help Desk, Multi-Company Help Desk, Service Desk, and Live Chat Software tools.

Highlights
Top Business Usecases : Helpdesk management,Workflow management,Social media management
Top Features : Ticketing,Recording,Templates
Vision Helpdesk Icon

Vendor: Vision Helpdesk

Company Size: 11-50

HQ Location: 2nd Floor The Hub, B Wing, Parijat Nagar Chowk, Opp. Shete Hospital, Nashik, Maharashtra 422005

Financials: PRIVATE

UseResponse

UseResponse - Customer Support Software

4.61

Read Reviews
UseResponse Icon

UseResponse

4.61
★★★★★
★★★★★
UseResponse - Customer Support Software

UseResponse is a cloud-based customer support solution that provides users with customer service tools and a social customer relationship management(CRM) solution. It helps to enhance customer relationships and build brand awareness.

Highlights
Top Business Usecases : Helpdesk management,Knowledge management,Customer feedback management
Top Features : Ticketing,Widgets
UseResponse Icon

Vendor: UseResponse

Founded: 2015

Company Size: 1-10

HQ Location: 39 E. Broadway APT. B1 Long Beach, NY, 11561

Financials: PRIVATE

Hey Oliver

heyoliver - All-in-one Marketing Automation Software ...

4.60

Read Reviews
Hey Oliver Icon

Hey Oliver

4.60
★★★★★
★★★★★
heyoliver - All-in-one Marketing Automation Software ...
Highlights
Top Business Usecases : Engagement management,Campaign management,Engaging and following up
Top Features : Personalization,Alerts: popups & Notifications,Dashboard
Hey Oliver Icon

Vendor: Hey Oliver

Company Size: 11-50

HQ Location: 38, Byron Street, 503, Nicosia, Nicosia 1096, CY

Financials: NA

LiveAgent

Help Desk & Live Chat Software

4.59

Read Reviews
LiveAgent Icon

LiveAgent

4.59
★★★★★
★★★★★
Help Desk & Live Chat Software

LiveAgent is a Helpdesk software for SMBs that can be used across industries such as Automotive, Marketing & Telco, Travel, SaaS and more. It can adapt to different business models such as Agencies, Enterprise, NGOs, Startups and others.

Highlights
Top Business Usecases : Helpdesk management,Knowledge management,Engagement management
Top Features : Ticketing,Recording,Personalization
LiveAgent Icon

Vendor: qualityunit

Company Size: 101-250

HQ Location: Vajnorska 100/A, Bratislava, Slovakia 83104, SK

Financials: PRIVATE

Gosquared Web Analytics

GoSquared: Award-winning Web Analytics and Live Chat software

4.56

Read Reviews
Gosquared Web Analytics Icon

Gosquared Web Analytics

4.56
★★★★★
★★★★★
GoSquared: Award-winning Web Analytics and Live Chat software

Gosquared is a digital analytics platform. It offers real-time website analytics which help to grow business. It helps to improve digital and social presence and also enhance customer relationships.

Highlights
Top Business Usecases : Engagement management,Communication management,Sending & publishing communications
Top Features : Dashboard,Personalization,Capture website
Gosquared Web Analytics Icon

Vendor: Gosquared

Founded: 2006

Company Size: 1-10

HQ Location: WeWork 145 City Road London United Kingdom EC1V 1AZ

Financials: PRIVATE

Help Scout

Simple Customer Service Software and Education

4.56

Read Reviews
Help Scout Icon

Help Scout

4.56
★★★★★
★★★★★
Simple Customer Service Software and Education

Help Scout is a customer service software that empowers businesses with tools that serve people in the most human, helpful way. It helps to improve customer satisfaction.

Highlights
Top Business Usecases : Helpdesk management,Workflow management,Engagement management
Top Features : Ticketing,Personalization,Alerts: popups & Notifications
Help Scout Icon

Vendor: Help Scout

Company Size: 101-250

HQ Location: 100 City Hall Plaza, 5th Floor, Boston, MA 02108, US

Financials: SERIES B

HappyFox Help Desk

Help Desk Software | Customer Support Software | Support Ticket ...

4.55

Read Reviews
HappyFox Help Desk Icon

HappyFox Help Desk

4.55
★★★★★
★★★★★
Help Desk Software | Customer Support Software | Support Ticket ...

HappyFox Help Desk is a cloud-based helpdesk and customer support platform, HappyFox provides customer service teams with a robust ticket management system minus much of the management stuff. It provides solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.

Highlights
Top Business Usecases : Helpdesk management,Knowledge management,Customer feedback management
Top Features : Ticketing,Alerts: popups & Notifications,Personalization
HappyFox Help Desk Icon

Vendor: HappyFox Inc.

Company Size: 11-50

HQ Location: 47 Discovery, Irvine, California 92618, US

Financials: PRIVATE