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Information Technology and Services Case Studies and Customer Success Stories with Zuora

 

Riverbed Technology - Information Technology And Services - Large

San Francisco, USA

Zuora Revenue helped Riverbed Technology automate its revenue recognition process. Riverbed reduced its account closing time to just 4 to... 5 days. The time needed for standalone selling price analysis dropped by over 90%. Manual spreadsheet work was eliminated, lowering audit risk. Riverbed now uses automated reporting to support business decisions and growth.

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MJ Freeway - Information Technology And Services - Small

Denver, USA

Zuora helped MJ Freeway fix problems with double data entry and order management. MJ Freeway used Zuora to connect sales,... billing, and contracts in one system. Now, MJ Freeway can change pricing and packaging for their SaaS platform easily. The team saves time by removing manual admin work. Customers get a smooth experience from quote to invoice. MJ Freeway can focus on growing their cannabis ERP business.

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Zoom - Information Technology And Services - Large

San Jose, USA

Zuora helped Zoom scale as it expanded to new markets and product lines. Zoom needed more flexible billing, reporting, and... pricing options. Zuora enabled fast implementation in just four months. With Zuora, Zoom gained pricing flexibility, better customer insights, and support for global expansion. Zoom saw 215% year-over-year growth in usage and reached 650,000 business customers.

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Visma Software International AS (Visma | Raet) - Information Technology And Services - Very Large

Oslo, Norway

Zuora helped Visma | Raet move away from legacy systems and migrate to a modern cloud-based tech stack. The company integrated... Zuora for subscription management, billing, and customer insights. This enabled Visma | Raet to simplify its product catalog and launch service subscriptions. With Zuora, they gained better visibility into product performance and customer payments. In the past year, Visma saw nearly 100% growth in new subscribers on the Zuora platform.

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StackPath - Information Technology And Services - Medium

Dallas, USA

Zuora Central Platform helped StackPath automate billing and accounting across multiple acquisitions. StackPath used Zuora to migrate all customers to... a single platform and streamline subscription management. The Workflow Builder saved the billing team 120 hours per month by automating backend tasks. Reporting became easier, and data consistency improved. StackPath grew rapidly, adding 35,000 new customer accounts in under a year.

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SendGrid - Information Technology And Services - Medium

Denver, USA

Zuora helped SendGrid scale its subscription business as it grew to 58,000 customers worldwide. SendGrid replaced its custom billing system... with Zuora to handle complex billing and reporting needs. Zuora enabled faster, data-driven decisions and supported SendGrid’s IPO readiness. The platform allowed real-time access to revenue and customer data, improving operational efficiency. SendGrid achieved a one-day close cycle and could quickly adapt pricing and discounts.

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Secureframe - Information Technology And Services - Medium

San Francisco, USA

Secureframe used Zuora Billing and CPQ to support rapid global growth and new product launches. The company replaced a rigid,... manual billing system with Zuora’s automated platform. This change eliminated manual data entry and reduced errors. Secureframe’s sales team can now create accurate quotes and manage complex revenue recognition. Integration with Salesforce improved transparency and control. Employees save hours each week, and the finance team has more oversight. Secureframe can now scale its compliance solutions for customers worldwide.

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Riverbed Technology - Information Technology And Services - Large

San Francisco, USA

Zuora Revenue helped Riverbed Technology automate its revenue recognition process. Riverbed reduced SSP analysis time by over 90%. The company... now completes its month-end close in just 4–5 days. Manual spreadsheet work was replaced with automated workflows. Zuora Revenue also improved financial reporting and data accuracy. Riverbed’s finance team can now handle complex contracts and business units with ease.

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Pexip - Information Technology And Services - Medium

Oslo, Norway

Zuora helped Pexip launch and grow its subscription-based video communication platform. Pexip needed a scalable solution for subscription management to... support fast growth and global expansion. Zuora enabled quick service rollout, international billing, and integration with Salesforce. Pexip expanded into Europe and Asia within three years. The platform handled complex pricing and multi-currency needs for global customers.

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PagerDuty - Information Technology And Services - Medium

San Francisco, USA

Zuora helped PagerDuty automate its billing and subscription management. PagerDuty switched from a manual, in-house billing system to Zuora for... better scalability. Zuora's platform enabled self-service, automated revenue recognition, and advanced reporting. This reduced manual work for the finance team and improved the customer experience. PagerDuty can now easily test pricing and manage renewals online.

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Nutanix - Information Technology And Services - Large

San Jose, USA

Zuora Billing helped Nutanix cut manual setup and speed up product launches. Nutanix used to struggle with slow, manual revenue... processes. With Zuora, they built a product catalog that connects to their ERP and improved revenue reporting. Zuora Revenue let Nutanix automate bundle allocations and contract grouping. The team now saves about 552 hours a year. Closing the books is faster and less stressful for the revenue team.

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NCR - Information Technology And Services - Very Large

Atlanta, USA

Zuora helped NCR launch its NCR Silver point-of-sale solution in just two months. NCR needed a strong subscription management platform... to support a fully cloud-based, recurring revenue model. Zuora provided a scalable billing solution with flexible pricing, packaging, and CRM integration. NCR gained access to key metrics like MRR and ARPC and saved the workload of at least five full-time employees. Staff could now focus more on customer service instead of manual spreadsheets.

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F5 Networks - Information Technology And Services - Large

Seattle, USA

F5 Networks used Zuora to move from hardware sales to a subscription model. The company needed better tools for recurring... billing, upselling, and managing subscription changes. Zuora helped F5 launch and manage software subscriptions and integrate acquisitions like NGINX and Shape. F5 improved operations and now serves customers who want flexible subscription options. The switch increased customer retention and recurring revenue.

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ConstructConnect - Information Technology And Services - Medium

Cincinnati, USA

Zuora Billing helped ConstructConnect scale its SaaS platform for the construction industry. The company doubled invoice processing while halving billing... team size, sending 170,000 invoices yearly with just four people. Zuora enabled automation, flexible pricing, and integration of new products after acquisitions. The self-service portal increased customer retention and value. Omnichannel support and real-time analytics improved business decisions and collaboration across teams.

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Box - Information Technology And Services - Medium

Redwood City, USA

Box used Zuora's subscription management platform to move from $3M to over $500M in revenue. Box needed to scale from... a consumer product to an enterprise solution, but its old billing system could not handle enterprise needs. Zuora enabled Box to test over 125 offers and hundreds of pricing strategies. Box processed over 6 million payments and managed 100,000+ active subscriptions with Zuora. Zuora reduced Box's back-office workload by automating billing and payment operations.

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AppDynamics - Information Technology And Services - Large

San Francisco, USA

Zuora Revenue helped AppDynamics automate revenue recognition and improve efficiency. The finance team reduced the time to close books by... 40%. Manual revenue tracking was replaced with automated processes. Management gained better insights with configurable dashboards. The solution aligned business and revenue strategies. Teams now make faster, data-driven decisions.

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Zoom - Information Technology And Services - Large

San Jose, USA

Zoom used Zuora to support rapid growth and manage complex billing needs. Their old system could not handle custom pricing,... reporting, or flexible offers. Zuora enabled Zoom to launch new products, expand globally, and serve over 650,000 businesses. In 2016, Zoom saw a 215% increase in usage. Zuora helped Zoom deliver faster and scale operations for enterprise clients.

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InsideView - Information Technology And Services - Medium

San Francisco, USA

Zuora helped InsideView unify its SaaS billing and commercial operations. InsideView needed a flexible platform to let customers control features... and scale users. Their old system missed key data and renewals, losing revenue. Zuora integrated commerce, billing, and finance, giving clear subscriber visibility. Now, InsideView can quickly launch new products and pricing, and connect billing data to Salesforce for full transparency.

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Visma Software International AS (Visma | Raet) - Information Technology And Services - Very Large

Oslo, Norway

Zuora helped Visma | Raet move away from legacy billing systems. They integrated Zuora for subscription management and unified billing.... This gave them one customer view and better product insights. They simplified their product catalog and introduced service subscriptions. In one year, new subscribers on Zuora nearly doubled. Visma now cross-sells and upgrades bundles across its ecosystem.

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Visma Software International AS (Visma | Raet) - Information Technology And Services - Very Large

Oslo, Norway

Zuora helped Visma | Raet move away from legacy billing systems to a unified cloud-based platform. The company integrated Zuora... for subscription management, billing, and customer insights. This enabled Visma | Raet to simplify its product catalog and introduce service subscriptions. They gained a single customer view and improved pricing decisions. In one year, new subscribers on Zuora nearly doubled, showing strong adoption.

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Unify (Atos) - Information Technology And Services - Very Large

Munich, Germany

Unify used Zuora to shift its Circuit platform from hardware sales to a SaaS subscription model. The company needed flexible... monthly billing and order-to-cash processes for multiple subscription packages. Zuora enabled Unify to quickly launch proof of concept and manage real-time subscriber reporting. As a result, Circuit grew to 500,000 paying users. Zuora helped Unify move to a cloud-based, recurring revenue business.

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Unify (Atos) - Information Technology And Services - Very Large

Munich, Germany

Unify used Zuora to shift its Circuit platform from hardware sales to a SaaS subscription model. The company needed flexible... billing for multiple subscription offers and monthly cycles. Zuora enabled Unify to quickly launch a proof of concept and scale to 500,000 paying users. Real-time reporting and order-to-cash automation helped Unify expand into new markets. Zuora became central to Unify’s cloud and software strategy.

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TeamSpirit, Inc. - Information Technology And Services - Medium

Tokyo, Japan

Zuora helped TeamSpirit, a Japanese SaaS company, solve accounting issues and prepare for its IPO. TeamSpirit replaced its homegrown billing... system with Zuora to offer flexible pricing and ensure accounting integrity. The platform let TeamSpirit focus on product development and customer value. As a result, TeamSpirit achieved a 50% compound annual growth rate and now serves over 255,000 users. Zuora’s support for Japanese accounting needs was key to their success.

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STORES 株式会社 - Information Technology And Services - Medium

Tokyo, Japan

STORES 株式会社 used Zuora to unify contract and billing management across multiple products. Before Zuora, customer data was split by... product, making cross-selling hard. Zuora created a single platform for customer and contract data. This improved visibility and enabled flexible pricing and packaging. STORES reduced manual billing work and sped up time to market for new services. The company can now test and launch new business models quickly.

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SmartHR - Information Technology And Services - Medium

Tokyo, Japan

Zuora helped SmartHR automate back-office tasks as their cloud HR software grew to 10,000 customers in just 2. 5 years. Manual...billing that took 3 people 3–4 days now takes 1 person less than a day. Zuora enabled flexible pricing, upsell campaigns, and integrated credit card and invoice billing. SmartHR reduced HR admin workload by two-thirds and can now calculate monthly recurring revenue instantly. The platform supports SmartHR’s rapid growth and pricing strategy for both small and large clients.

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Deputy - Information Technology And Services - Medium

Sydney, Australia

Zuora replaced Deputy's old billing system, making subscription management easier. Deputy used Zuora to let customers pause subscriptions during COVID-19,... which cut churn. The platform helped Deputy expand into new markets and manage over 200,000 workplaces. Zuora made it possible to change billing models in days, not weeks. Deputy gained better control and visibility over revenue streams.

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Pexip - Information Technology And Services - Medium

Oslo, Norway

Zuora helped Pexip launch and grow its video collaboration platform. Pexip needed a scalable subscription management solution for global expansion.... Zuora enabled fast growth, supporting billing, recurring revenue, and invoicing. Integration with Salesforce gave sales teams a single view of orders and subscriptions. Pexip expanded to Europe and Asia in three years using Zuora's flexible, multi-currency features.

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PagerDuty - Information Technology And Services - Medium

San Francisco, USA

Zuora helped PagerDuty automate its billing and subscription management. PagerDuty switched from a manual, homegrown system to Zuora for better... scalability and less manual work. The Zuora platform enabled self-service, automated revenue recognition updates, and improved audit reporting. PagerDuty's finance team saved significant time, and customers now enjoy a seamless experience with easier renewals and flexible pricing options. PagerDuty saw increased adoption among enterprise and mid-market clients.

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Motive - Information Technology And Services - Medium

San Francisco, USA

Zuora helped Motive automate billing and collections, saving 10 minutes per invoice. Motive used Zuora’s Workflow Builder to handle 3,000... credit card failures in one quarter. Automated notifications reduced overdue invoices and chargebacks. Motive’s collections team now spends more time with customers and less on manual tasks. Revenue grew from $10 million to $60 million as Motive scaled its subscription business.

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MJ Freeway - Information Technology And Services - Small

Denver, USA

Zuora gave MJ Freeway a quote-to-cash solution. MJ Freeway had problems with double entry and system reconciliation. They also struggled... with pricing and fulfilling orders using a legacy ecommerce system. Zuora integrated billing, Salesforce, and Sertifi for them. Now, MJ Freeway can price and package their platform for all customers. They reduced back office work and improved customer touchpoints from quotes to invoices.

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Computer Software Case Studies and Customer Success Stories with Zuora

 

Zuora - Computer Software - Medium

Redwood City, USA

Zuora used its own Zuora Cash Application to solve complex cash application challenges. The finance team faced issues with reconciling... payments across banks, currencies, and entities. By deploying AI-powered matching, Zuora automated remittance extraction and improved payment-to-invoice matching accuracy. Manual effort in cash posting decreased. The team created a repeatable playbook for future enterprise deployments. Early results show strong accuracy and less manual work for finance teams.

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Litmus - Computer Software - Medium

Boston, USA

Zuora helped Litmus automate its billing processes. Litmus needed a new system to support global growth. Zuora enabled Litmus to... launch new pricing strategies and currencies. Litmus now supports 250,000 users and processes daily invoices with ease. The finance team uses Zuora reports to refine growth strategies. Customer experience improved with instant upgrades and prorated refunds.

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BMC Software - Computer Software - Large

Houston, USA

Zuora helped BMC Software modernize its quote-to-cash process. BMC unified 48 systems into a single platform, cutting order booking time... from 43 minutes to nearly real-time. The company recovered over $10 million in renewal revenue lost to billing errors. CPQ adoption rose by 60%, and quarter-end booking delays dropped by 5 days. BMC now supports flexible SaaS and hybrid pricing models with greater agility and accuracy.

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AppFolio - Computer Software - Medium

Santa Barbara, USA

AppFolio used Zuora CPQ, Billing, and Revenue to replace manual processes and Excel spreadsheets. The company unified its quote-to-cash workflow,... improving data accuracy and visibility. Finance teams now play a proactive role in go-to-market planning. Leadership can track order-to-cash metrics more easily. Structured workflows replaced manual tasks, supporting AppFolio’s SaaS growth.

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Litmus - Computer Software - Medium

Boston, USA

Zuora helped Litmus automate their billing as they expanded globally. Litmus needed to replace their in-house billing system to support... new pricing and currencies. Zuora enabled Litmus to roll out new pricing strategies and manage billing for 250,000 users. The platform improved customer retention by automating back-end processes. Litmus can now support international growth and deliver a better customer experience.

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Karbon - Computer Software - Small

San Francisco, USA

Zuora helped Karbon avoid billing system challenges from day one. Karbon used Zuora to build flexible product packages and pricing,... fully integrated with payments. This enabled Karbon to double its growth every year since 2014. The platform now supports online subscriptions and a published product catalog. Zuora's automation let Karbon expand beyond accounting into new markets.

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Gainsight - Computer Software - Medium

San Francisco, USA

Zuora Revenue helped Gainsight automate revenue recognition and reporting. Before, manual spreadsheets caused errors and slow audits. With Zuora Revenue,... Gainsight cut monthly close time by 30% and audit time by 50%. Teams now trust real-time data and focus on strategic work. Gainsight can scale and manage revenue with less manual effort.

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Buildium - Computer Software - Small

Boston, USA

Zuora helped Buildium automate billing, payments, and accounting. Buildium struggled with manual processes and slow pricing changes. Zuora enabled flexible... pricing and quick product launches. The finance team now saves days each month on closing tasks. Customers can manage subscriptions online. Buildium gets better insights with Zuora's reporting tools.

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Bamboo Rose - Computer Software - Medium

Boston, USA

Zuora helped Bamboo Rose scale their SaaS business. Bamboo Rose wanted to grow recurring revenue but their billing system could... not keep up. Zuora gave them flexible pricing and packaging for subscriptions. Now Bamboo Rose has over 20,000 subscribers. They are moving fully to SaaS with Zuora.

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AppFolio - Computer Software - Medium

Santa Barbara, USA

AppFolio used Zuora CPQ, Billing, and Revenue to fix manual processes in their quote-to-cash workflow. Before Zuora, teams relied on... spreadsheets for pricing, bundles, and revenue recognition, causing errors and delays. With Zuora, AppFolio automated contract changes, improved data accuracy, and gave finance a proactive role. Leadership now has better transparency into order-to-cash metrics. Teams replaced legacy spreadsheets with system workflows, speeding up decisions and supporting growth.

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Zuora - Computer Software - Medium

Redwood City, USA

Zuora used Zuora Revenue to fix a slow, manual revenue close process that took 15 days. The team upgraded to... real-time data and automated workflows. This cut the close time to 4 days, a 70% improvement. Manual errors and audit costs dropped, with audit fees down 7%. Employee stress fell and no one left the team in 2023. Zuora can now handle complex revenue streams and new business models faster.

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Zendesk - Computer Software - Medium

San Francisco, USA

Zuora helped Zendesk manage rapid subscriber growth. Zendesk needed a billing platform with advanced analytics and subscription management. Their old... system could not handle upgrades, downgrades, or new plans. Zuora enabled Zendesk to focus on product innovation and customer service. In three years, Zendesk gained over 30,000 new subscribers. Finance teams now track every transaction easily.

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弥生株式会社 - Computer Software - Large

Tokyo, Japan

Zuora helped 弥生株式会社 unify billing management for its subscription business. The company built a data platform to visualize KPIs in... real time. Employees now access dashboards with contract and sales data from Zuora and AWS. Manual data processing was automated, improving accuracy and speed. This foundation supports business growth and faster decision-making.

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TeamSpirit, Inc. - Computer Software - Medium

Tokyo, Japan

TeamSpirit, Inc. used Zuora to automate billing and payment processes. They connected Zuora with Salesforce and Oracle NetSuite to reduce... manual work. This cut down on hand entry and sped up monthly closing. Audit reliability improved, and compliance stayed strong after IPO. TeamSpirit achieved a 50% CAGR by streamlining operations and supporting complex contracts.

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Swiftpage - Computer Software - Medium

Denver, USA

Swiftpage used Zuora to move from a license model to a subscription model. They needed a platform to manage recurring... revenue and customer relationships. Zuora helped them migrate over 100,000 customers to subscriptions. In 18 months, retention rates rose by 25%. Annual recurring revenue grew by 131% globally. Swiftpage also simplified pricing and created new upsell paths.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK

Zuora helped Sage, the UK's largest software group, shift from declining software sales to a subscription model. Sage used Zuora... to manage the order-to-cash lifecycle for subscriptions. After the transition, Sage saw recurring revenue growth of 10.4% and subscription growth of 32%. Over 70% of Sage's revenue became recurring, with more than a million subscription contracts. The move improved revenue growth and operating margins for Sage.

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Riverbed Technology - Computer Software - Large

San Francisco, USA

Zuora Revenue helped Riverbed Technology automate revenue recognition. The finance team reduced SSP analysis time by over 90%. Book closing... now takes just 4-5 days, down from a week or more. Manual spreadsheet work and audit risks are gone. Riverbed can now analyze financial data by business unit for better decisions. Zuora Revenue supports Riverbed’s growth and complex product portfolio.

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Prezi - Computer Software - Medium

San Francisco, USA

Zuora helped Prezi launch its new B2B product by providing flexible pricing and packaging. Prezi needed to scale beyond its... homegrown billing system to manage enterprise accounts and multiple product options. Zuora’s subscription management platform enabled Prezi to test new bundles, accept different currencies, and simplify revenue recognition. The sales team became more efficient, with all quote-to-cash processes managed in one place. Prezi entered new markets quickly and improved customer engagement with its cloud-based presentation platform.

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PeopleX - Computer Software - Small

Tokyo, Japan

Zuora helped PeopleX, a fast-growing Japanese SaaS startup, manage complex contracts and frequent pricing changes. The company used Zuora to... automate billing and streamline operations, supporting multiple products and global expansion. Integration with Salesforce enabled flexible handling of usage-based and consulting contracts. As a result, PeopleX reduced operational costs and improved business speed, even during rapid growth phases. The scalable platform also prepares them for future M&A and international business.

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Publishing Case Studies and Customer Success Stories with Zuora

 

Structured Credit Investor (SCI) - Publishing - Small

London, UK

Zephr helped Structured Credit Investor (SCI) modernize its paywall and subscription management. SCI replaced a complex, outdated system with Zephr,... enabling flexible, personalized subscription packages. SCI eliminated password sharing and improved content security with one-click login. Within two years, SCI saw a clear increase in top-line revenue and subscription retention rates above 100%. SCI’s sales team gained confidence with better pricing control and faster onboarding.

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Schibsted ASA - Publishing - Large

Oslo, Norway

Zuora helped Schibsted ASA double its digital subscription revenue from 500 million NOK to 1 billion NOK in three years. Schibsted used Zuora... to consolidate subscription management across brands onto one platform. The platform automated revenue recognition and improved the dunning process, reducing churn. Schibsted quickly launched new services and increased efficiency. Over 494,000 active subscribers were migrated, with a 582% year-over-year increase.

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Mediahuis - Publishing - Large

Antwerp, Belgium

Zephr helped Mediahuis double new subscriber numbers in six months. Mediahuis used Zephr to quickly change paywall strategies and run... A/B tests. The platform let them target younger, mobile audiences with social media campaigns. Dynamic registration forms made it easy to collect first-party data and personalize user journeys. Mediahuis gained real-time insights and saved 200 conversions in one weekend by adapting payment flows. Zephr's integration enabled fast, flexible optimization for digital subscriptions.

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WorthPoint - Publishing - Small

Atlanta, USA

WorthPoint used Zuora to switch to a recurring billing model. After a failed attempt with another provider, they lost 40%... of their business in one month. With Zuora, they increased revenue by nearly 40% in a year. Zuora helped them manage subscription pricing, billing, and reporting. WorthPoint now handles 400,000 dollars in monthly transactions and has over 15,000 paying users.

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The Seattle Times - Publishing - Medium

Seattle, USA

Zuora helped The Seattle Times boost new digital subscription conversions by 30%. The company improved customer retention by 25% after... switching to Zuora’s cloud-based platform. The Seattle Times replaced its outdated payment system to support a subscriber-first business model. Zuora enabled fast digital sign-ups, smooth payment processing, and full subscriber lifecycle management. The newspaper migrated all digital and print subscribers to Zuora, reducing involuntary churn and growing its subscriber base.

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The Mainichi Newspapers Co., Ltd. - Publishing - Large

Tokyo, Japan

Zuora helped The Mainichi Newspapers Co. , Ltd. quickly launch new subscription services. The company needed to respond to reader...needs and grow its digital business. Their old billing platform could not connect well with their CMS or support fast changes. With Zuora, they can now analyze customer data, create new plans, and deliver services faster. This improved customer retention and increased subscription revenue.

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Schibsted ASA - Publishing - Large

Oslo, Norway

Zuora helped Schibsted ASA double its digital subscription revenue from 500 million NOK to 1 billion NOK in two years. Schibsted unified subscription... management across brands onto one platform. This automation reduced churn and improved efficiency. The company quickly launched new subscription services in just one month. Zuora enabled clear accounting and streamlined revenue recognition for Schibsted.

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New England Newspapers Inc - Publishing - Small

Pittsfield, USA

Zephr helped New England Newspapers Inc replace two complex paywall systems. The team used Zephr’s user interface and plug-and-play integrations... to build flexible, customizable paywalls. They could now quickly test offers and segment users without heavy technical work. Integrating with Mather Economics, they built rules to personalize paywall meters. This led to a 40% increase in conversion rates for some user segments and a 20% overall rise in direct paywall conversions.

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Mediahuis - Publishing - Large

Amsterdam, Netherlands

Zephr helped Mediahuis double its new subscriber count in six months. Mediahuis used Zephr to quickly change paywall strategies and... test new user journeys. The platform let teams run A/B tests and create dynamic registration forms. Mediahuis targeted younger mobile users with social media ads, achieving twice the conversion rate compared to before. Zephr also enabled fast fixes to payment flows, saving 200 conversions in one weekend.

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Highland News & Media - Publishing - Small

Inverness, UK

Zephr helped Highland News & Media double their subscriber and user acquisition rates. The company needed a fast, low-cost way... to launch a paywall as print sales dropped. Zephr enabled them to set up and manage a flexible digital paywall without technical staff. They reached project break-even in four months. Now, they use Zephr to test strategies and personalize content for readers.

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FIPP - Publishing - Small

London, UK

Zephr helped FIPP double its subscribers with a new intelligent paywall solution. FIPP faced declining membership and needed a way... to monetize content and collect first-party data. Zephr enabled FIPP to introduce tiered access, test pricing strategies, and manage both individual and corporate subscriptions. The platform's drag-and-drop tools let FIPP easily gate resources and increase conversions. FIPP now confidently manages subscriber experiences and revenue with Zephr.

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The Seattle Times - Publishing - Medium

Seattle, USA

Zuora helped The Seattle Times boost new digital conversions by 30% and retention by 25%. The company needed a subscription... management solution to shift to a subscriber-focused business model. Zuora's cloud platform enabled easy digital sign-ups, smooth payment processing, and full subscriber lifecycle management. The Seattle Times unified print and digital subscribers on Zuora, improving user experience and reducing churn from failed payments. Subscriber numbers grew by 35% in just three months.

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The Mainichi Newspapers Co., Ltd. - Publishing - Large

Tokyo, Japan

Zuora helped The Mainichi Newspapers Co. , Ltd. launch new subscription plans in just three weeks. Their old billing system...was slow and hard to integrate with their CMS. With Zuora, they can now quickly create and update subscription services to match customer needs. The platform lets them analyze reader data in detail and offer more personalized content. This has sped up their business and improved customer retention.

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The Financial Times - Publishing - Large

London, UK

Zuora helped The Financial Times boost digital subscription growth. The company used Zuora's AI-powered paywall to personalize offers and automate... experiments. Conversion rates increased by 92%. Subscription funnel progression rose by 118%. Subscriber lifetime value improved by 78%. The solution reduced manual work and freed up engineering resources.

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Structured Credit Investor (SCI) - Publishing - Small

London, UK

Zephr helped Structured Credit Investor (SCI) modernize its subscription management. SCI replaced a complex, outdated paywall with Zephr’s flexible platform.... This let SCI offer more personalized subscription packages and control access easily. SCI eliminated password sharing and improved security with one-click login. Subscriber revenue retention rose to over 100%. SCI’s sales team now onboards faster and sells with more confidence.

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Raconteur - Publishing - Small

London, UK

Zephr helped Raconteur grow from 6,000 to 34,000 newsletter subscribers. The company used Zephr's customizable data capture forms to identify... anonymous users and run A/B tests on registration options. Raconteur now gains 100 new registered users per day. The solution connects enriched user data to their CRM, improving campaign targeting. Raconteur maintains a bounce rate of 40–60% and average session times of at least 3 minutes.

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New England Newspapers Inc - Publishing - Small

Pittsfield, USA

Zephr helped New England Newspapers Inc boost direct paywall conversions by 20%. The company needed flexible paywalls and easy offer... testing without heavy tech support. Zephr’s user interface and integrations let them quickly swap paywall forms and segment users. Integration with Mather Economics enabled rules-based personalization, raising conversion rates for some segments by up to 40%. NENI now tests offers faster and delivers targeted messages to grow digital subscriptions.

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Mediafin - Publishing - Medium

Brussels, Belgium

Mediafin used Zuora Billing to shift from print-first to digital-first subscriptions. The company replaced its old system to reduce technical... debt and support flexible digital offers. Zuora enabled Mediafin to manage recurring billing for online subscribers, now the main revenue source. The transition improved customer journeys and allowed easy subscription changes. Mediafin reduced reliance on advertising and maintained quality content.

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Manufacturing Case Studies and Customer Success Stories with Zuora

 

Konecranes - Manufacturing - Large

Hyvinkää, Finland

Zuora helped Konecranes move from annual contracts to flexible monthly subscriptions. Konecranes doubled its available product rate plans in one... year. This led to a 29% increase in active subscribers and a 10% rise in new subscribers. The new model let customers mix and match services to fit their needs. Konecranes improved customer relationships and made it easier for clients to try new digital services. The Zuora platform supported more product types and subscription terms than their old ERP system.

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Briggs & Stratton - Manufacturing - Large

Milwaukee, USA

Zuora helped Briggs & Stratton launch its first subscription service in under two months. The company used Zuora to automate... billing, payments, and subscription management for its InfoHub IoT solution. This shift enabled real-time tracking of equipment and workers for landscaping businesses. Manual processes were eliminated, and new subscription services were quickly introduced. Over 1,500 companies now use InfoHub, including large enterprises and municipalities.

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Schneider Electric - Manufacturing - Very Large

Rueil-Malmaison, France

Zuora helped Schneider Electric shift a large part of its business to a recurring revenue model. The company used Zuora’s... billing system to launch new offers and enter new markets. Flexible billing options allowed Schneider to adapt pricing and packages for different customer needs. Integration with Salesforce gave teams a single view of subscriber data. Schneider improved process efficiency and focused more on its core mission: enabling access to energy.

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Briggs & Stratton - Manufacturing - Large

Milwaukee, USA

Zuora helped Briggs & Stratton launch its first subscription service in under two months. The company used Zuora to automate... billing, invoicing, and payments for its InfoHub IoT solution. This allowed commercial landscapers to track equipment and staff in real time. Manual processes were reduced, and a second subscription product was launched. InfoHub now serves over 1,500 customers, including large organizations and municipalities.

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Schneider Electric - Manufacturing - Very Large

Rueil-Malmaison, France

Zuora's billing system helped Schneider Electric shift to a recurring revenue model. Schneider gained flexibility to launch new offers and... enter new markets. The integration with Salesforce unified customer data for sales and support teams. Schneider improved process efficiency and focused on its core mission of energy access. Flexible billing and detailed revenue recognition supported global growth. Schneider now delivers predictable revenue and a better customer experience.

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NCR - Manufacturing - Very Large

Atlanta, USA

Zuora helped NCR launch NCR Silver, a cloud-based point-of-sale solution, in just two months. NCR needed a subscription management platform... to support flexible pricing and CRM integration. Zuora delivered a scalable billing system that enabled fast deployment and accurate reporting on key metrics like MRR and ARPC. The solution saved NCR at least five full-time staff positions. NCR now manages recurring revenue efficiently and can focus more on customer engagement.

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Telecommunications Case Studies and Customer Success Stories with Zuora

 

F5 Networks - Telecommunications - Large

Seattle, USA

F5 Networks used Zuora to move from hardware to software and cloud subscription models. The company needed to support new... recurring revenue streams and meet changing customer buying habits. Zuora helped F5 manage subscription changes, billing, and integration of acquired technologies. F5 streamlined operations and improved customer service with flexible subscription options. The partnership enabled F5 to grow its subscription business and boost customer loyalty.

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Xplornet - Telecommunications - Medium

Woodstock, Canada

Zuora helped Xplornet automate billing, payments, and customer service across channels. Xplornet used Zuora to launch new telecom services and... adapt pricing quickly. The platform enabled strong revenue growth and faster time to market. Xplornet expanded Zuora to its dealer network for unified operations. Integration with Salesforce was completed in under a year. Xplornet now benefits from flexible pricing and ongoing product improvements.

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Poly - Telecommunications - Large

Santa Cruz, USA

Zuora Revenue helped Poly automate revenue recognition for hundreds of complex contracts. Before, Poly used manual processes that delayed financial... insights until month-end. With Zuora, Poly gained real-time data and detailed reporting, fully integrated with their ERP system. Leaders now access accurate reports several times a day for operations, accounting, and planning. This automation improved forecasting, compliance, and pricing decisions.

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Cambium Networks, LTD - Telecommunications - Medium

Rolling Meadows, USA

Zuora helped Cambium Networks launch a usage-based subscription service for wireless network management. Cambium combined hardware, cloud-based software, and technical... support into a recurring revenue model. This shift enabled Cambium to bill customers flexibly and improve customer relationships. The new subscription offering increased hardware sales and created a significant new revenue stream. Cambium now plans to expand subscription services across all products and explore network-as-a-service models.

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Automotive Case Studies and Customer Success Stories with Zuora

 

Carbar - Automotive - Small

Melbourne, Australia

Zuora helped Carbar automate billing and reporting. Carbar reduced subscription setup time from days to minutes. The platform let Carbar... add new products to their catalog quickly. Carbar improved pricing strategies and customer experience. Carbar supported rapid growth in active subscribers. Zuora enabled seamless integration with Carbar's existing systems.

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Clyde by AMAG Import AG - Automotive - Large

Zurich, Switzerland

Zuora helped Clyde by AMAG Import AG launch multiple flexible product offers in just eight weeks. Clyde used Zuora to... manage subscriptions for its mobility pilot program. The company exceeded its subscriber targets by 1.5 times in six months. Zuora integrated with Salesforce and SAP to streamline billing and subscription management. Clyde now plans to expand its services and sees the system as scalable.

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Carbar - Automotive - Small

Melbourne, Australia

Zuora helped Carbar automate billing and reporting. Carbar cut subscription setup time from days to minutes. The platform let Carbar... quickly add new products and improve customer experience. Carbar grew active subscribers by 1000% in one year. Zuora's API and workflow tools enabled fast integration and flexible pricing. Carbar now focuses on growth and customer retention with Zuora.

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Marketing and Advertising Case Studies and Customer Success Stories with Zuora

 

rankingCoach - Marketing And Advertising - Small

Cologne, Germany

Zuora Collect helped rankingCoach boost its payment success rate by 18% in just two months. The company used Zuora Billing... to expand into 20 new countries in one year. rankingCoach automated payment recovery with AI, saving internal resources. Customers experienced fewer service interruptions. The team improved client communication and focused on new product launches. rankingCoach now reaches 70% of its global market.

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rankingCoach - Marketing And Advertising - Small

Cologne, Germany

rankingCoach used Zuora Billing and Zuora Collect to support rapid global expansion and improve payment processes. The company expanded to... 20 new countries in 12 months but faced missed revenue due to payment failures. Zuora Collect automated collections and used machine learning to optimize retry strategies. This led to an 18% increase in payment success rate within two months. rankingCoach also reduced internal workload and improved customer experience.

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Invoca - Marketing And Advertising - Medium

Santa Barbara, USA

Zuora gave Invoca the flexibility to create complex pricing and packaging for its call performance marketing solutions. Invoca needed to... manage multiple usage dimensions and recurring fees. Zuora's platform let Invoca automate billing, offer different product models, and speed up sales. The billing team saved time and improved accuracy. Invoca gained better insight into subscription metrics and continued its rapid growth, closing a $30M Series D funding round.

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Media Production Case Studies and Customer Success Stories with Zuora

 

Penske Media Corporation (PMC) - Media Production - Large

Los Angeles, USA

Zuora helped Penske Media Corporation (PMC) move from legacy billing to a flexible, real-time subscription platform. PMC could not test... digital pricing or access key customer data before Zuora. With Zuora, PMC now tests new pricing and packages, tracks ARPU and churn, and creates real-time reports. The finance team simplified processes and can refund subscribers directly. PMC owns its customer data and makes faster, informed decisions.

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Schibsted ASA - Media Production - Large

Oslo, Norway

Zuora helped Schibsted ASA double its digital subscription revenue from 500 million NOK to 1 billion NOK in two years. Schibsted unified its... subscription management onto Zuora’s platform, replacing four separate systems. This allowed them to automate revenue recognition, reduce churn with improved dunning, and quickly onboard new services. The migration led to a 582% year-over-year increase in active subscribers. Schibsted now enjoys greater efficiency and a better customer experience.

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Transportation/Trucking/Railroad Case Studies and Customer Success Stories with Zuora

 

Surf Air - Transportation/Trucking/Railroad - Small

Los Angeles, USA

Zuora helped Surf Air manage flexible pricing and membership packages. Surf Air wanted to better understand its customers and quickly... launch new routes. Zuora gave them tools for customer insights and financial reporting. In two years, Surf Air grew from one to nine destinations and had a waitlist for memberships. The company could now track revenue and member subscriptions more clearly. This made it easier to report to investors and manage growth.

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Motive - Transportation/Trucking/Railroad - Large

San Francisco, USA

Zuora helped Motive automate billing and collections, saving 10 minutes per account. Motive used Zuora's Workflow Builder to handle 3,000... credit card failures in one quarter. Automated emails and reminders reduced overdue invoices and improved customer retention. Motive increased revenue from $10M to $60M in one year. The team now spends more time on customer relationships and less on manual tasks.

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Insurance Case Studies and Customer Success Stories with Zuora

 

Air - Insurance - Small

Italy

Zuora helped Air, an Italian telematics and insurance provider, transform its billing and subscription management. Air needed a scalable system... to support recurring sales and manage customer lifecycles. With Zuora, Air launched new business models, expanded its market, and simplified billing. Air grew its customer base 15x in one year and cut development time in half. Zuora's reporting tools gave Air better business visibility and supported global expansion.

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Air - Insurance - Small

Milan, Italy

Zuora helped Air, an Italian telematics and insurance innovator, shift to a subscription-based model. Air needed to sell products on... a recurring basis and simplify billing as they grew. Zuora enabled fast testing of new business models and easier management of services, pricing, and discounts. Air cut development time in half and saw revenue growth after implementing Zuora. The platform also supports Air’s global expansion with flexible pricing and payment options.

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Consumer Goods Case Studies and Customer Success Stories with Zuora

 

Fender - Consumer Goods - Large

Los Angeles, USA

Fender used Zuora to launch Fender Play, a digital subscription service for learning guitar. Before Zuora, 90% of new guitar... buyers stopped playing within three months. With Zuora, Fender built a flexible subscription platform and managed recurring payments. Fender Play grew to over 200,000 paying subscribers and achieved a retention rate of nearly 95%. Subscribers now spend 40% more on Fender products than non-subscribers.

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Fender - Consumer Goods - Large

Los Angeles, USA

Fender used Zuora to launch Fender Play, an online subscription service for guitar lessons. Before Zuora, 90% of new guitar... buyers quit within three months. With Zuora, Fender built a direct digital relationship with customers. Fender Play grew to over 200,000 paid members with a 95% retention rate. Subscribers now buy 40% more products than non-subscribers. The service became a stable new revenue stream and strengthened the Fender brand.

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Events Services Case Studies and Customer Success Stories with Zuora

 

LeadDev - Events Services - Small

London, UK

LeadDev used Zephr to move from in-person to digital events in under three months. They needed fast identity and access... management for virtual event attendees. Zephr let them control registration and ticketing on their main site. Over a thousand paid attendees joined their first virtual event. LeadDev grew its subscription base by 50% in eight months using Zephr.

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Entertainment Case Studies and Customer Success Stories with Zuora

 

Pathé - Entertainment - Large

Paris, France

Zuora helped Pathé automate its subscription management. Pathé grew its subscriber base by 50% with no extra management cost. The... company replaced manual processes with a digital, self-service platform. Zuora integrated with Salesforce CRM and enabled real-time data sync. Pathé now offers flexible subscription options and improved customer data security. Teams can focus on customer experience and predict subscriber growth.

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Medical Devices Case Studies and Customer Success Stories with Zuora

 

Siemens Healthineers - Medical Devices - Very Large

Erlangen, Germany

Zuora Billing and Zuora Revenue helped Siemens Healthineers automate manual finance processes. The company reduced manual steps by over 60%... and cut processing time by about 75%. Zuora enabled Siemens Healthineers to support a recurring revenue model for new cloud and AI-based products. The finance team gained new KPIs, like active users and churn rates. This automation boosted productivity and set the stage for efficient scaling.

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Hospital & Health Care Case Studies and Customer Success Stories with Zuora

 

Siemens Healthineers - Hospital & Health Care - Very Large

Erlangen, Germany

Zuora helped Siemens Healthineers automate over 60% of manual process steps. The finance team cut processing time by about 75%.... Siemens Healthineers used Zuora Billing and Zuora Revenues to support a new subscription business model. They gained access to new KPIs and improved productivity. The solution enabled scalable, recurring revenue operations for digital health products.

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Consumer Electronics Case Studies and Customer Success Stories with Zuora

 

GoPro - Consumer Electronics - Medium

San Mateo, USA

Zuora helped GoPro launch and grow its subscription service, now with over one million subscribers. GoPro wanted to let users... easily manage and share camera content. Zuora provided integrated subscription management, handling payments, billing, and taxes. GoPro used Zuora to quickly integrate new payment partners and streamline backend operations. This enabled GoPro to offer bundled camera and subscription purchases with clear financial reconciliation.

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Health, Wellness and Fitness Case Studies and Customer Success Stories with Zuora

 

ZOLL Data Systems - Health, Wellness And Fitness - Large

Colorado, USA

ZOLL Data Systems used Zuora Collections to automate and unify its recurring revenue management. The finance team faced growing complexity... and delays due to manual processes and spreadsheets. Zuora introduced automation and machine learning, streamlining collections and improving cash flow forecasting. The solution reduced manual work, improved visibility, and enabled proactive customer engagement. ZOLL completed the implementation in just four weeks, transforming collections from a manual task to a strategic, data-driven process.

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Other Industry Case Studies and Success Stories with Zuora

 

Surf Air - Airlines - Small

Los Angeles, USA

Zuora gave Surf Air better insight into their members and business. Surf Air used Zuora to offer flexible pricing and... packages. The solution improved financial reporting and member management. Surf Air grew from 1 to 9 destinations in two years and created a waitlist for new members. The company can now track revenue and member activity more clearly. Zuora helped Surf Air prepare for their next funding round with better data.

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Jimdo - Software - Medium

Hamburg, Germany

Zuora helped Jimdo expand its subscription services to 11 new markets across four continents. Jimdo needed a flexible billing system... to support international growth and multiple pricing models. Zuora enabled Jimdo to launch products quickly in new countries and manage billing in 20 currencies. Users created over 12 million websites using Jimdo's platform. Jimdo saw faster market entry and improved revenue growth with Zuora.

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Hudl - Software - Medium

Lincoln, USA

Hudl used the Zuora Central Platform to automate business processes. The company saved over 100 hours per month by reducing... manual work in IT, billing, and development. Tasks that once took a week now take just hours. Zuora's workflow tools let Hudl update accounts, manage subscriptions, and handle billing in multiple currencies. Hudl's teams now focus more on building new features instead of maintaining custom code.

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