Real-World Case Studies and Customer Success Stories with Cloud Software Group, Inc.

Aeroporti di Roma used TIBCO Connected Intelligence to connect thousands of data sources across its airports. The airport improved passenger... flow and reduced complaints like long security lines. Real-time data helped ADR optimize amenities and streamline operations. During the pandemic, ADR quickly deployed safety tech like thermal scanning and testing areas. ADR earned a 5-star COVID-19 safety rating and was named Europe's most appreciated airport for four years. Customer satisfaction increased and business grew.
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Norfolk Southern used TIBCO analytics to modernize its freight rail operations. The company centralized all operations into a single Network... Operations Center. This allowed real-time monitoring of every train and improved delivery speed and customer transparency. Norfolk Southern leveraged data to adapt quickly to challenges like COVID-19. TIBCO helped Norfolk Southern lead its industry in data-driven decision making.
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Norfolk Southern used TIBCO solutions to modernize its rail operations. The company needed better asset management and real-time data for... its 20,000-mile network. TIBCO enabled near real-time visibility, faster project delivery, and centralized business rules. Norfolk Southern achieved a 25% reduction in time to market and improved intermodal terminal efficiency. Customers now get accurate, real-time shipment tracking and alerts.
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Lufthansa Cargo used TIBCO’s integration solutions to modernize its operations. The company replaced 20-year-old legacy systems and integrated over 80... applications. This helped Lufthansa Cargo become cloud-ready and improve digital sales channels. The new platform enabled real-time dynamic pricing and faster service delivery. Lufthansa Cargo lowered costs and accelerated its digital transformation with TIBCO.
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Dutch Railways used TIBCO to build a virtual train platform. The solution unified data from 800 trains and millions of... passengers. Staff and customers now monitor train status, open seats, and delays in real time. Predictive maintenance keeps trains on schedule. The platform enabled 50 new projects and improved passenger experience.
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Aeroporti di Roma used the TIBCO Connected Intelligence platform to transform airport operations. They integrated real-time data from thousands of... sources to improve passenger flow and customer experience. Customer satisfaction scores rose from 3.31 to 4.47 out of 5, a 35% increase. The airport reduced operating costs by nearly 40% during the pandemic. Industry groups named it the best airport in Europe for four years in a row.
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TIBCO helped Aeroporti di Roma transform its airport operations with real-time data integration. The airport used TIBCO to centralize data,... analyze passenger flows, and automate services. Customer satisfaction scores rose from 3.31 to 4.47 out of 5, a 35% increase. The airport reduced operating costs by nearly 40% while handling more passengers and earning top industry awards. TIBCO enabled predictive analytics, improved passenger experiences, and supported COVID-19 safety measures.
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TIBCO EBX software helped PostNL save 30–40% on master data management costs. PostNL needed to improve data quality and streamline... processes to support rapid e-commerce growth. With TIBCO and Systemation, they migrated to a modern MDM platform, reducing errors and simplifying workflows. The new solution made data management easier for users and sped up adoption. PostNL now enjoys faster updates, fewer invoice errors, and a more agile data-driven culture.
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Dutch Railways used TIBCO to build a virtual train platform. The solution handles data from over 800 trains and millions... of passengers. Staff and customers now monitor train status, open seats, and delays in real time. Predictive maintenance keeps trains on schedule. The new platform enabled 50 new projects and improved passenger experience.
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TIBCO helped Aeroporti di Roma connect all parts of its airport operations with a digital platform. The company managed two... major airports in Rome, serving nearly 50 million passengers each year. Before using TIBCO, passenger satisfaction scores were low, ranking 3.31 out of 5 in 2013. With TIBCO, Aeroporti di Roma unified real-time data and improved the traveler experience. This digital transformation led to higher customer satisfaction and new revenue opportunities.
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Aeroporti di Roma used the TIBCO Connected Intelligence platform to transform airport operations. The company integrated real-time data from thousands... of sources to improve passenger flow and operational efficiency. Customer satisfaction scores rose by 35% over six years, and the airport was named best in Europe four years in a row. TIBCO enabled predictive analytics, streamlined services, and helped reduce operating costs by nearly 40%. The airport also earned a 5-star COVID-19 safety rating and expanded its capacity for travelers.
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TIBCO helped University of Chicago Medicine connect data across systems, improving patient care and hospital operations. Doctors now access real-time... data to make faster, better decisions. The hospital reduced cardiac arrests by 15–20% using predictive analytics. Billing and asset use became more efficient. During COVID-19, UCM tracked ventilators and shared data with agencies. The new data platform supports value-based care and patient-focused outcomes.
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Cerner used TIBCO software to modernize its healthcare IT systems. The company replaced an aging on-premises architecture with cloud-friendly solutions.... TIBCO BusinessWorks, BusinessEvents, and Messaging helped Cerner improve data integration and compliance. Cerner now offers clients better data access and seamless integration. This partnership lowered costs and increased agility for healthcare providers.
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Cerner used TIBCO software to modernize its healthcare IT platforms. The company moved from an aging on-premises system to a... cloud-friendly architecture with AWS, Azure, and Google. TIBCO tools helped Cerner improve data integration and support electronic medical records. This allowed Cerner to lower costs and boost agility for healthcare clients. Cerner also built a community for clients to share solutions and reuse capabilities.
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TIBCO helped University of Chicago Medicine connect data across systems, improving patient care and hospital operations. Doctors now use real-time... data to predict and prevent cardiac arrests, reducing incidents by 15–20%. The hospital streamlined billing and asset use, making treatments faster and more accurate. During COVID-19, UCM tracked ventilators and shared real-time data with agencies. The new data platform supports value-based care and better patient outcomes.
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TIBCO helped University of Chicago Medicine connect data across systems, improving patient care and hospital operations. Doctors used real-time analytics... to predict and prevent cardiac arrests, reducing incidents by 15–20%. The hospital shifted to a value-based care model, streamlining billing and asset use. During the pandemic, UCM tracked ventilator availability and supported telemedicine with integrated data. TIBCO enabled faster, data-driven decisions for better outcomes.
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ABN AMRO used TIBCO BPM Enterprise and BusinessWorks to digitize 90% of their processes by 2025. They moved from on-premise... systems to Microsoft Azure, cutting maintenance costs and breaking down data silos. Credit card processing times dropped from weeks to days. The bank avoided €11.1M in manual process costs. Mobile banking now lets customers access services anytime, anywhere. Centralized financial crime detection improved compliance and productivity.
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ABN AMRO used TIBCO BPM Enterprise and BusinessWorks to digitize 90% of their processes by 2025. They moved from on-premise... systems to Microsoft Azure, cutting maintenance costs and reducing processing times from days to seconds. The bank avoided €11.1M in manual process costs. Customers now get credit cards in days, not weeks, and enjoy mobile banking anytime. Centralized financial crime detection improved compliance and productivity.
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ABN AMRO used TIBCO BPM Enterprise and BusinessWorks to digitize banking processes. They moved from on-premise systems to Microsoft Azure,... cutting processing times from days to seconds. The bank avoided €11.1M in manual process costs. Credit card processing now takes days instead of weeks. Mobile banking is available anytime, anywhere. Centralized automation improved compliance and productivity.
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TIBCO helped ABN AMRO automate 90% of its processes by 2025. The bank avoided €11.1M in costs by reducing manual... work. TIBCO BPM Enterprise and BusinessWorks enabled migration to Microsoft Azure and improved workflow automation. Customer service became faster, with credit card delivery reduced from weeks to days. Teams now focus more on innovation and productivity thanks to standardized process automation.
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TIBCO helped TenneT, a major European grid operator, handle a surge in message volume from renewable energy integration. TenneT used TIBCO... BusinessConnect, BusinessWorks, and EMS to build a scalable, reliable message-handling system. Since implementation, TenneT has had zero system breakdowns or P1 incidents. The solution saves up to 500,000 euros per year and boosts team productivity. TenneT now meets strict regulatory requirements and supports Europe's energy transition.
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Sydney Water used TIBCO ActiveMatrix BPM and TIBCO BusinessWorks to improve customer experience. They created a single view of operations... and real-time water usage tracking for customers. The new system streamlined business processes and case management. Customers can now access their water usage on any channel. Sydney Water's net promoter score jumped 127 points, from -38 to +89. The development team built the new interface in just nine weeks.
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Sydney Water used TIBCO ActiveMatrix BPM and BusinessWorks to improve customer experience. The company created simple, end-to-end processes for case... management. Customers gained real-time access to water usage on any channel. Sydney Water saw its net promoter score rise by 127 points, from -38 to +89. The team developed new customer-focused processes in just nine weeks.
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Sara Assicurazioni used TIBCO and AWS to move from legacy systems to a cloud platform. The company reduced infrastructure costs... by 50%. Business transactions now finish in half the time. Claims open in minutes, not hours. Service downtime of 2-3 hours was eliminated. The insurer now delivers two or more application releases per week. All employees have mobile access to applications.
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TIBCO helped Sara Assicurazioni migrate 85% of its data and applications to the cloud in one year, cutting costs by nearly 60%. The insurer reduced... operating costs by half and eliminated service outages, enabling always-available data and applications. Claims processing became 50% faster, and new apps now launch in days instead of months. Customers gained 24/7 access to policies, claims, and agent info via a new mobile app and chatbot. Sara transformed from a traditional insurer to a digital leader in Italy's insurance market.
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Sara Assicurazioni used TIBCO to rebuild its IT on a multi-cloud platform. The company migrated 85% of its data and... apps to the cloud in one year. Claims processing became 50% faster and costs dropped by 60%. Customers now use a mobile app for self-service and 24/7 access. Sara launched new digital insurance products quickly and improved system reliability. The transformation made Sara a leader in digital insurance innovation.
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