Real-World Case Studies and Customer Success Stories with Zuora CPQ

Zuora Revenue cut Zuora's revenue close process from 15 to 4 days, a 70% improvement. The team reduced manual work... and audit costs by 7%. Real-time data sharing between Zuora Billing and Revenue improved forecasting and contract flexibility. Automation lowered risk and boosted employee satisfaction, with no staff turnover in 2023. Zuora now adapts faster to new business models and pricing strategies.
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Zuora Billing and Zuora CPQ helped Secureframe automate revenue recognition and streamline quoting. Secureframe replaced a rigid, manual system with... Zuora's codeless product catalog and Salesforce integration. The company scaled its compliance platform and improved employee efficiency. Sales teams now create accurate quotes and manage partnership billing easily. Secureframe enjoys faster growth and better control over billing and revenue processes.
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Zuora Billing und Revenue half Asana beim Wechsel von Product-Led Growth zu Enterprise Sales. Die Lösung automatisierte komplexe Abrechnungen und... Umsatzrealisierung. Asana steigerte die Einführung neuer Produkt-Tarifpläne von 10–15 auf über 30 pro Jahr. Die Auditbelastung des Finanzteams sank um 20–25 %. Die Plattform verbesserte Rechnungsgenauigkeit, Preisflexibilität und globale Zahlungsabwicklung.
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Zuora Revenue cut Zuora's revenue close process from 15 to 4 days, a 70% improvement. The team reduced manual work,... errors, and audit costs by 7%. Real-time data between Zuora Billing and Revenue enabled faster adaptation to new business models. Employee stress dropped, with zero turnover in 2023. Zuora now supports more contract types and complex revenue streams with better forecasting.
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Zuora helped Zoom scale 215% year-over-year growth by replacing their unscalable billing system. Zoom needed more customization, reporting, and flexible... pricing to support enterprise customers. Zuora enabled fast implementation, pricing flexibility, and deep customer insights. By 2017, over 650,000 businesses used Zoom. Zuora's platform supported Zoom's rapid expansion and strategic priorities.
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Zuora used Zuora Revenue to cut revenue close time from 15 days to 4 days, a 70% improvement. The team reduced... manual work, audit risk, and costs, achieving a 7% drop in audit fees. Real-time data sharing improved forecasting and supported more complex revenue streams. No employee turnover occurred in 2023 due to lower stress and better job satisfaction. Zuora streamlined billing and revenue operations, enabling fast adaptation to new business models.
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Zuora Billing and Revenue helped Asana move from product-led growth to enterprise sales. Asana increased new product rate plans from... 10-15 to over 30 per year, launching in weeks instead of months. Audit burden dropped by 20-25% and billing errors decreased with automation. The platform enabled global expansion, complex pricing, and compliance. Asana's finance team now focuses on strategy, not manual tasks.
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Zuora CPQ, Billing, and Revenue helped AppFolio replace manual spreadsheets with automated quote-to-cash workflows. AppFolio faced rapid growth and complex... pricing, which led to heavy reliance on Excel and manual processes. By unifying data and automating revenue recognition, AppFolio improved accuracy, reduced manual work, and gave finance a proactive role. Leadership now has better visibility into order-to-cash metrics, supporting faster, evidence-based decisions.
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Zuora Billing and Zuora CPQ helped Secureframe automate revenue recognition and streamline quoting. Secureframe replaced a rigid, manual billing system... with Zuora's flexible, codeless product catalog. The integration with Salesforce improved sales cycle control and reduced manual data entry errors. Employee efficiency increased as billing became automated, and the sales team gained better oversight. Secureframe now scales faster and supports global growth with Zuora's platform.
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Zuora CPQ, Billing, and Revenue unified BMC Software's quote-to-revenue process. BMC cut order booking time from 43 minutes to near... real-time. The company eliminated 5 days of post-quarter booking delays. BMC reclaimed over $10 million in annual renewal revenue lost to contract mismatches. CPQ adoption rose by 60%, and 48 systems merged into one platform. This enabled BMC to support SaaS and hybrid pricing models with greater agility.
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Gainsight faced challenges with manual revenue management, leading to errors and time-consuming audits. They needed an automated solution for accurate... revenue reporting. Gainsight implemented Zuora Revenue, which automated key processes and improved data accuracy. This reduced the time to close books by 30% and halved audit time. The automation allowed the team to focus on strategic projects, enhancing growth scalability.
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Nutanix faced challenges with their previous revenue management system, which required extensive customization and caused performance issues. They needed a... more flexible solution to support their subscription business model. Zuora Billing and Zuora Revenue provided Nutanix with streamlined configurations and detailed reporting options. This allowed Nutanix to scale their business, improve revenue recognition, and save significant time. The implementation resulted in saving around 552 hours per year for the revenue team, enhancing their efficiency and work-life balance.
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Zendesk needed a billing platform to handle subscriptions and analytics for their growing customer base. Their homegrown system couldn't manage... expansions and upgrades, causing delays. They chose Zuora for its flexibility and industry experience. With Zuora, Zendesk added over 30,000 subscribers in three years and improved their billing and analytics, allowing them to focus on innovation.
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MarketWise needed a new fraud protection partner to handle its expanding portfolio and reduce chargebacks. They chose Zuora Fraud Protection... powered by Microsoft Dynamics 365. After five months, they stopped nearly 100% of card-testing activities and saw a 37% reduction in disputes and chargebacks. MarketWise improved authorization rates and reduced fraudulent payment attempts, enhancing transaction quality and issuer perceptions.
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Zuora faced a long revenue close process of at least 15 days, causing long hours and high costs. They upgraded to... Zuora Revenue for real-time data capabilities. This streamlined operations, reduced close time to 4 days, and minimized manual work. The upgrade improved forecasting and reduced audit fees by 7%. Employee stress decreased, with no turnover in 2023.
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Hudl needed a solution to comply with ASC 606 and reduce manual accounting tasks during peak seasons. They implemented Zuora... Revenue and Zuora Billing, which helped automate processes and maintain a consistent close schedule. This integration reduced manual revenue recognition processes by 25% and eliminated the need for additional days to close during busy seasons. The team now has more time for analysis and building best practices, improving work-life balance.
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Box needed to scale from a consumer product to an enterprise application in 2008. Their legacy billing system couldn't handle... enterprise needs. Zuora's subscription management solutions helped Box grow into the enterprise market. Box scaled from $3 million to over $500 million in revenue without changing its IT architecture. Zuora enabled Box to test over 125 offerings and manage over 100,000 subscriptions.
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Zuora helped Zoom scale as they expanded to new products and markets. Zoom's old billing system could not handle custom... pricing, reporting, or quoting. Zuora gave Zoom flexible pricing, better reporting, and online account management. Zoom saw 215% year-over-year growth in usage in 2016. By 2017, 650,000 businesses used Zoom. Zuora let Zoom deliver faster and support global growth.
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Zuora Billing and Revenue helped Asana shift from a product-led growth model to enterprise sales. Asana replaced its old billing... system to handle complex contracts, multi-year pricing, and diverse payment methods. With Zuora, Asana increased new pricing plans from 10–15 to over 30 per year and reduced finance audit workload by 20–25%. Automation improved billing accuracy and productivity. The solution enabled fast launches of new AI-based offers and supported global expansion with multi-currency and payment options.
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Zuora Billing and Zephr replaced The Globe and Mail's legacy subscription platform. The new SaaS solution improved time-to-market for digital... products and simplified order-to-cash processes. The Globe and Mail could now offer free trials, manage gift subscriptions accurately, and launch new products faster. The team integrated new payment providers quickly and focused on building intellectual property instead of maintaining old code. Zuora's platform helped deepen subscriber relationships and streamline revenue recognition.
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Zuora's AI-powered paywall helped Financial Times boost subscription growth. The solution enabled automated, large-scale experiments and personalized offers. Financial Times... saw a 92% increase in conversion rate, a 118% rise in funnel progression, and a 78% lift in subscriber lifetime value. The platform reduced manual work and freed technical resources. Financial Times now uses AI to improve retention and manage the subscriber lifecycle.
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Highland News & Media faced challenges due to fewer print newspaper sales. They needed a cost-effective digital solution. With Zephr,... they implemented a metered paywall to charge engaged readers for digital content. This solution required no tech expertise and allowed quick changes. The paywall went live in six months, and they broke even in four months. Subscriber acquisition rates doubled their best-case modeling.
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Guardian News and Media (GNM) wanted to launch a new membership program but faced limitations with their existing systems. They partnered with... Zuora to manage subscriptions, billing, and financial reporting. This allowed GNM to offer flexible pricing and membership options. As a result, GNM signed over 100,000 members and is migrating its subscriptions to Zuora for better management.
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The Seattle Times needed a new subscription management system to support its audience-centric business model. They chose Zuora's cloud-based solutions... to improve digital sign-up, payment processing, and subscriber management. As a result, new digital conversions improved by 30% and retention increased by 25%. The Seattle Times now has over 65,000 subscribers and saw a 35% increase in subscribers between March and June 2020.
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The Globe and Mail needed to replace their old subscription platform to support digital sales. They chose Zuora Billing and... Zephr to improve speed to market and streamline processes. This allowed them to focus on creating new products and managing customer communication. With Zuora, they could quickly onboard new payment providers and improve efficiency. The partnership helped them diversify product sales and enhance customer experiences.
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Raconteur wanted to increase engagement on their website. They faced challenges with data collection and understanding their audience. They used... Zephr to implement customizable data capture forms. This allowed them to identify users and connect data to their CRM. As a result, they increased newsletter subscribers from 6,000 to 34,000. They also registered 100 user identities each day and maintained a bounce rate of 40-60%.
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Zuora's AI-driven paywall helped the Financial Times boost digital subscriptions. The FT needed a faster, more flexible way to personalize... offers and manage paywalls. With Zuora, they ran automated experiments and tailored subscription journeys. Results included a 92% increase in conversion rate, 118% more users moving through the subscription funnel, and a 78% rise in subscriber lifetime value. The solution also reduced manual work and freed up engineering resources.
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Zuora's AI-powered paywall helped Financial Times boost subscription growth. The solution enabled automated, large-scale experiments and personalized offers. Financial Times... saw a 92% increase in conversion rate, a 118% rise in funnel progression, and a 78% jump in subscriber lifetime value. The paywall reduced manual work and freed technical resources. Financial Times now explores more AI uses for retention and lifecycle management.
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Zuora helps Ubisoft manage billing, accounting, and payments for Ubisoft+ and Rocksmith+ subscriptions. Ubisoft needed a partner to handle currency... conversions and tax calculations in many countries. Zuora enabled Ubisoft to scale for online traffic surges of up to 200% during new game releases. The platform supports international expansion and tailored subscription offers. Ubisoft now operates subscriptions in 184 countries with Zuora's automation and support.
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Zuora helps Ubisoft manage global subscription billing and payments for Ubisoft+ and Rocksmith+. Ubisoft needed a partner to handle currency... conversions and taxes in many countries. Zuora automated billing, accounting, and payments, supporting Ubisoft's international growth. The platform enabled Ubisoft to handle online traffic spikes up to 200% during new game launches. Ubisoft expanded its subscription business to 184 countries with Zuora's support.
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Zuora helps Ubisoft manage and automate billing, accounting, and payments for its subscription services Ubisoft+ and Rocksmith+. Ubisoft needed a... partner to handle currency conversion and tax calculations in many countries. Zuora enabled Ubisoft to scale its subscription business and handle up to 200% spikes in online traffic during new game launches. The platform also supported Ubisoft's international expansion and custom subscription offers. Ubisoft now operates subscriptions in 184 countries with Zuora.
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Ubisoft needed a partner to manage its subscription business for international expansion and peak volume surges. They chose Zuora to... automate billing, accounting, and payments for Ubisoft+ and Rocksmith+ services. Zuora helped Ubisoft handle online traffic increases of up to 200% during new game releases and expand to 184 countries. Ubisoft now uses Zuora to manage currency conversions and tax calculations across numerous countries.
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Zuora Billing und Revenue half Hireology, den Finanzbereich zu automatisieren und zu skalieren. Nach schnellem Wachstum und einer ERP-Migration brauchte... Hireology eine Lösung für komplexe Abrechnungsmodelle. Die Implementierung von Zuora Revenue und Orders + CPQ X modernisierte das Vertragsmanagement und automatisierte ASC-606-Compliance. Hireology erreichte einen reibungslosen Monatsabschluss, erhöhte Produktagilität und bereitete sich auf weiteres Wachstum vor. Die Transformation blieb im Budget und Zeitplan.
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Zuora Billing and Revenue helped Hireology automate finance operations in just 7 weeks. Hireology replaced manual revenue recognition and offline... reconciliations with automated ASC 606 compliance. The finance team now closes month-end faster and spends less time on audits. Automation lets the team focus on strategic projects, not repetitive tasks. Zuora's flexible billing supports complex pricing and future growth.
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Zuora Billing and Revenue helped Hireology automate finance and support rapid growth. Hireology replaced manual processes and legacy systems in... just seven weeks. The company now closes month-end smoothly and meets ASC 606 compliance. Automation reduced manual work and improved audit readiness. Hireology can now scale billing for 6,000 customers and support new product bundles.
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Zuora Billing and Zuora Revenue gave Hireology the structure and automation needed to turn finance into a growth driver. Hireology moved from... a limiting finance process to one that supports ambitious goals. The solution improved their financial infrastructure for long-term growth. Leaders at Hireology say the change was not just about cost savings but about building for the future. Zuora's platform helped them prepare for expansion in the human resources technology sector.
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Zuora Billing and Zephr replaced two-thirds of The Globe and Mail's subscription technology. The company needed to modernize its outdated... system to support digital product sales and subscriber growth. Zuora enabled faster launch of new B2C digital products and streamlined order-to-cash processes. The Globe and Mail now manages customer communications more easily and integrates new payment providers quickly. The team can focus on content creation instead of maintaining custom legacy code.
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Zuora replaced The Globe and Mail’s legacy subscription system with a SaaS platform. The new solution improved speed to market... for digital products and streamlined order to cash processes. The Globe and Mail could now offer free trials and manage gift subscriptions accurately. The team onboarded new payment providers quickly and reduced time spent on custom code. Zuora’s platform helped deepen subscriber relationships and increase revenue opportunities.
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Zuora's AI-driven paywall helped the Financial Times boost digital subscriptions. The solution increased conversion rates by 92% and improved progression... through the subscription funnel by 118%. Subscriber lifetime value rose by 78%. The Financial Times reduced manual work and freed up engineering resources. The company now uses AI to drive growth and improve customer engagement.
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Zuora Fraud Protection helped MarketWise stop nearly 100% of card testing fraud in five months. MarketWise, a financial services platform,... needed better fraud prevention and fewer chargebacks. Zuora integrated easily with their systems and used advanced AI and Microsoft data. MarketWise saw a 37% drop in disputes and chargebacks year-over-year. The solution improved authorization rates and protected both customers and business.
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Zuora Fraud Protection helped MarketWise stop nearly 100% of typical card-testing fraud in just 5 months. The company saw a... 37% reduction in disputes and chargebacks compared to the previous year. MarketWise improved authorization rates and reduced involuntary churn. Seamless integration and advanced AI made fraud detection more effective. MarketWise now enjoys a healthier payments ecosystem and plans to expand with Zuora's payment orchestration tools.
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Zuora Fraud Protection helped MarketWise stop nearly 100% of card testing fraud in five months. MarketWise, a financial services platform,... needed a proactive way to prevent payment fraud and reduce chargebacks. Zuora integrated easily with their systems and used AI to block almost 2,000 fraudulent payment attempts in 30 days. The solution improved authorization rates and reduced chargebacks, protecting both MarketWise and its subscribers.
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Zuora helped 24 Hour Fitness move from a rigid, end-of-life ERP to a flexible billing platform. The company switched from... billing on six fixed days to daily billing, improving operational efficiency and customer experience. Zuora enabled new offerings like annual auto-renewal memberships and reduced manual billing errors. 24 Hour Fitness now adapts billing to new business models and supports millions of members with seamless payment operations.
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Zuora Collections helped ZOLL Data Systems automate collections and improve cash flow. The finance team replaced manual spreadsheets with a... unified platform. Automated emails and AI-driven payment prediction increased overdue payment recovery. The team reduced manual work and improved visibility into customer commitments. Full deployment took just four weeks. ZOLL now manages relationships better and supports global growth in healthcare technology.
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Zuora helped 24 Hour Fitness move from a rigid, legacy ERP to agile, automated billing. The company switched from billing... on six fixed dates to daily billing, improving flexibility and customer experience. Zuora reduced manual processes and errors, making operations smoother. 24 Hour Fitness now adapts billing to new business models and offers automatic annual renewals. The platform enabled a full digital transformation, including integration with Microsoft CRM.
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Zuora Billing helped Enercare migrate over 1 million customers to a new direct billing platform after their old system ended. Enercare used Zuora's... order-to-cash solution for integrated billing and revenue management. The migration finished in half the time estimated by other vendors. Enercare gained direct control over customer accounts and improved self-service options. The new platform supports flexible pricing and future growth.
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Zuora Billing helped Enercare migrate over 1 million customers to a new direct billing platform after their legacy system ended. Enercare used Zuora’s... Order-to-Cash platform for integrated billing and revenue management. The migration finished in half the time estimated by other vendors. Enercare gained direct control over customer accounts and improved self-service features. The new system supports flexible pricing and future growth.
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Zuora helped Enercare migrate over one million customers to a new billing platform. Enercare needed to replace its legacy billing... system and manage direct billing for a large customer base. Zuora's Order-to-Cash platform enabled integrated billing and revenue management, reducing costs and improving customer experience. Enercare now manages billing in-house, supports growth, and delivers a seamless transition for both B2C and B2B clients.
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Zuora Billing helped ConstructConnect automate billing and scale operations. The company doubled invoice volume while cutting staff in half. Zuora... CPQ enabled flexible pricing and packaging for complex subscription offerings. The platform's self-service portal improved customer experience and retention. ConstructConnect now processes 170,000 invoices per year with just four team members.
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Zuora Billing helped ConstructConnect automate and scale their subscription billing. After expanding through acquisitions, ConstructConnect faced complex product and invoicing... needs. Zuora enabled them to quadruple team output and double invoice volume while cutting staff in half. The platform's automation and flexibility let them manage diverse offerings and improve customer retention. ConstructConnect now processes 170,000 invoices per year with just four team members.
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Zuora helped Hive shift from selling products to offering a suite of smart home services. Hive used Zuora's platform to... launch and monetize new subscription services, leading to a 70% increase in customer numbers. The platform enabled self-service for customers, flexible pricing, and automated billing. Hive now offers heating, security, and smart home devices as monthly subscriptions. Zuora supports Hive's growth in the UK and international markets.
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Zuora helped PagerDuty automate its billing and subscription management. PagerDuty switched from a manual, homegrown billing system to Zuora for... better scalability and less manual work. Zuora's platform enabled automated revenue recognition, faster sales cycles, and easier audits. PagerDuty's finance team saved time with automation and improved the customer experience with self-service features. The company can now experiment with pricing and expand within its customer base.
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Siemens Healthineers had 12 SAP systems that couldn't handle recurring revenue models. They needed a solution for their new subscription-based... products. They added Zuora Billing and Zuora Revenue to automate processes and manage subscriptions. This reduced manual steps by over 60% and processing time by 75%. Zuora helped them support their subscription model with new KPIs like active users and churn rates.
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Zuora Billing and Zuora Revenue helped Hudl automate revenue recognition and billing. Hudl reduced manual revenue processes by 25% and... kept a consistent close window during peak season. The integration saved over 100 hours per month for IT, billing, and engineering teams. Hudl doubled its business since partnering with Zuora. The team now spends more time on analysis and best practices, improving work-life balance.
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PagerDuty needed a scalable billing solution as their homegrown system was manual and time-consuming. They chose Zuora's platform, which automates... updates to revenue recognition rules and supports sophisticated accounting reports. This automation saved time for the finance team and improved the customer experience. PagerDuty can now offer self-service options and experiment with pricing, enhancing their customer lifecycle management.
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Schneider Electric is transitioning to a customer-centric, recurring revenue model. Zuora's billing system supports this transition by providing flexible billing... solutions. This allows Schneider to focus on their core business and improve process efficiencies. The system also supports Schneider's growth with features like revenue recognition policies and Salesforce integration. This helps Schneider gain predictable revenue and improve customer experiences.
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Enercare faced a challenge when its legacy billing program was discontinued. They needed to develop an in-house subscription billing system... for over 1 million customers. Enercare partnered with Zuora to use their Order-to-Cash platform, creating an integrated billing and revenue management system. This allowed Enercare to directly bill customers and improve operations. The transition was completed in half the time estimated by other vendors. Enercare gained control over customer accounts and improved customer relationships.
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LeadDev needed to quickly transform from face-to-face to digital events due to COVID-19. They used Zephr's platform to manage sign-up... and access for virtual events in just days. This allowed them to host over a thousand paid visitors securely. They increased their subscription base by 50% in 8 months. Zephr enabled them to make instant website changes, enhancing agility and customer experience.
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Zuora Billing and Revenue helped Asana move from product-led growth to enterprise sales. Asana faced problems with their old billing... system, which could not handle complex contracts and global payments. Zuora gave Asana a single platform for both simple and complex billing needs. Asana launched new product rate plans faster, going from 10-15 to over 30 per year. The finance team reduced audit work by 20-25%. Automation improved billing accuracy and made the team more productive. Asana can now support global clients and new pricing models quickly.
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