Zuora CPQ: Product updates, Customer stories, and Insights | 2026 Cuspera

Zuora helped Zoom scale as they expanded to new products and markets. Zoom's old billing system could not handle custom pricing, reporting, or quoting. Zuora gave Zoom flexible pricing, better report...ing, and online account management. Zoom saw 215% year-over-year growth in usage in 2016. By 2017, 650,000 businesses used Zoom. Zuora let Zoom deliver faster and support global growth.
Show More..

Zuora Fraud Protection helped MarketWise stop nearly 100% of card testing fraud in five months. MarketWise, a financial services platform, needed a proactive way to prevent payment fraud and reduce c...hargebacks. Zuora integrated easily with their systems and used AI to block almost 2,000 fraudulent payment attempts in 30 days. The solution improved authorization rates and reduced chargebacks, protecting both MarketWise and its subscribers.
Show More..

PagerDuty needed a scalable billing solution as their homegrown system was manual and time-consuming. They chose Zuora's platform, which automates updates to revenue recognition rules and supports so...phisticated accounting reports. This automation saved time for the finance team and improved the customer experience. PagerDuty can now offer self-service options and experiment with pricing, enhancing their customer lifecycle management.
Show More..

Nutanix faced challenges with their previous revenue management system, which required extensive customization and caused performance issues. They needed a more flexible solution to support their sub...scription business model. Zuora Billing and Zuora Revenue provided Nutanix with streamlined configurations and detailed reporting options. This allowed Nutanix to scale their business, improve revenue recognition, and save significant time. The implementation resulted in saving around 552 hours per year for the revenue team, enhancing their efficiency and work-life balance.
Show More..

Zuora's AI-driven paywall helped the Financial Times boost digital subscriptions. The FT needed a faster, more flexible way to personalize offers and manage paywalls. With Zuora, they ran automated e...xperiments and tailored subscription journeys. Results included a 92% increase in conversion rate, 118% more users moving through the subscription funnel, and a 78% rise in subscriber lifetime value. The solution also reduced manual work and freed up engineering resources.
Show More..

The Globe and Mail needed to replace their old subscription platform to support digital sales. They chose Zuora Billing and Zephr to improve speed to market and streamline processes. This allowed the...m to focus on creating new products and managing customer communication. With Zuora, they could quickly onboard new payment providers and improve efficiency. The partnership helped them diversify product sales and enhance customer experiences.
Show More..