Real-World Case Studies and Customer Success Stories with Pipefy

Pipefy helped Casas Pedro cut out-of-stock rates by 5%. The retailer used Pipefy and Visagio's AI to automate supply chain... workflows. Before, manual processes caused delays and errors. After automation, managers got timely recommendations and fewer mistakes. Average storage time dropped by 17%. This improved retail operations and reduced financial losses.
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Pipefy helped Magazine Luiza's Design and Branding Studio manage over 3,000 marketing assets each month. The team faced delays and... confusion due to poor communication and decentralized tasks. Nearly half of their project briefings lacked key information. With Pipefy, they standardized briefings, centralized requests, and automated manual steps. This reduced rework and improved workflow organization for their marketing operations.
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Pipefy helped Loja Elétrica, Brazil's largest electric materials distributor, move from manual, email-based processes to digital workflows. The company needed... a no-code, user-friendly tool to manage requests across departments. Pipefy replaced their legacy ERP, enabling uniform request collection and reducing paperwork. Productivity increased as 9 departments adopted Pipefy, with 78 active processes and 100 users. Loja Elétrica now saves about 2,500 hours each month and achieved a 448% ROI.
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Pipefy helped Lacoste automate their reimbursement request process. Before Pipefy, Lacoste used manual workflows with emails, spreadsheets, and printed documents.... This caused delays and made it hard to track requests. After implementing Pipefy, four teams used a digital, standardized workflow. The process became faster and easier to manage. Lacoste reduced their service level agreement times by 50% with the same headcount.
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Pipefy helped James Delivery achieve a 134% ROI in just 2 months for recruiting. The company faced a surge in... demand during the COVID-19 pandemic and needed to scale hiring and onboarding fast. Manual processes and lack of standardization slowed them down. Pipefy's process management platform automated and streamlined HR workflows. This enabled James Delivery to hire 35 new employees per week and meet business needs quickly.
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Pipefy helped GPA House, part of Grupo Casino and one of South America's largest retailers, triple their marketing deliveries. Before Pipefy, GPA... House struggled with disorganized requests and missed deadlines using email and WhatsApp. After implementing Pipefy's workflow automation and customizable forms, they quickly scaled operations and doubled their license count in six months. The platform centralized requests, improved briefings, and streamlined campaign management for over 50 team members.
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Pipefy’s CRM helped CTA Smart automate and connect their business. Before Pipefy, CTA Smart used eight disconnected systems and struggled... with slow sales and poor data. After switching to Pipefy, they automated tasks and improved information flow. The average sales cycle dropped from 90 to 42 days, a 53% improvement. Sales grew by 300% in just 18 months.
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Pipefy helped Capgemini Brazil's HR team standardize and automate their request process. Before Pipefy, only 38% of HR tickets met... SLA targets, with 2,500 requests monthly and heavy manual work. After implementing Pipefy and launching the "Talk to HR" portal, Capgemini Brazil achieved a 98% SLA compliance rate. The solution improved employee experience and reduced manual tasks. The HR team now handles requests faster and more efficiently.
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Pipefy helped Capgemini automate order-to-cash processes for a multinational beverage corporation. Before Pipefy, email queries sat in 20 mailboxes and... took weeks to answer. Manual processes slowed approvals to 25 days. With Pipefy, queries route automatically, SLAs are assigned, and approvals now take less than 48 hours. Capgemini saw a 100% reduction in client escalations, a 90% improvement in first-call resolution, and a 92% decrease in approval turnaround time. Integration with Power BI enabled real-time reporting and management dashboards.
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Pipefy helps Capgemini improve order-to-cash operations. The platform reduces shadow-work by centralizing information and updating data across systems. Managers gain... better visibility and control over email resolution and query volume. Standardized steps and automation, including RPA, streamline processes. Capgemini's teams respond to clients faster, boosting customer satisfaction.
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Pipefy helped Woba centralize and automate processes for five departments. Woba faced challenges with remote work, scattered data, and lack... of process standardization. The IT team used Pipefy’s low-code platform to create a shared environment for workflow management. Integration with tools like Workato and Zapier improved efficiency. Departments now have more control and visibility over their processes.
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Pipefy helped VTEX automate and scale their employee onboarding process. VTEX used to manage onboarding manually with emails and spreadsheets,... leading to errors and lack of visibility. With Pipefy, they created error-proof forms and automated tasks like sending emails and notifications. All departments now have a clear view of new hires and their needs. VTEX onboarded 293 employees in nine months using Pipefy.
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Pipefy helped SFIEC automate 70 internal processes in just 3 months. The organization needed a no-code automation tool to give... business analysts more autonomy and agility. Pipefy enabled the Back Office team to reduce manual work, cut delivery times, and focus on strategic activities. SFIEC achieved a 151% ROI from time saved with automation. The solution supported digital transformation and improved process efficiency across the company.
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Pipefy helped CNH Industrial move from 15+ disconnected HR systems to one platform. The People Ops team used Pipefy to... digitize recruiting, onboarding, payroll, and more. Manual tasks and paper processes were replaced with automated, self-service workflows. Over 100 HR processes now run in Pipefy, improving efficiency and employee experience. The solution enabled fast digital transformation during the Covid-19 pandemic.
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Pipefy helped Berneck, Brazil’s largest wood-based panel exporter, cut lead time by 31%. The company faced rising costs and missed... deadlines due to manual export processes and Excel limitations. Pipefy’s no-code automation platform centralized and streamlined export operations. Berneck gained better visibility, avoided late fees, and improved process control. The team adopted Lean Six Sigma with Pipefy, reducing waste and boosting efficiency.
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Pipefy helped BASF's Agricultural Solutions division eliminate Excel spreadsheets and connect processes across 20 departments. BASF saved 2,400 hours in... one year through automation. The company saw 1000% user growth and now runs 52 active processes on Pipefy. Teams gained transparency, process traceability, and real-time metrics. Automation and conditional logic improved efficiency and reduced manual work.
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Pipefy helped Nutracap Labs automate over 40 business processes in one year. The company saved more than 2000 hours each... month by streamlining workflows with Pipefy's no-code platform. Before Pipefy, Nutracap Labs used manual processes and Google apps, which caused data silos and errors. With Pipefy, teams improved efficiency, centralized data, and met FDA compliance. Nutracap Labs used Pipefy across departments like HR, operations, and finance.
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Pipefy helped Vindi improve customer onboarding. Before Pipefy, Vindi used manual, disconnected tools and struggled with lost data and slow... onboarding. With Pipefy, Vindi automated workflows, centralized data, and integrated Salesforce. Vindi saw an 89% increase in team efficiency and a 50% reduction in accreditation lead time. The average onboarding time dropped from 120 to 33 days. Automation saved 736 hours in 2021.
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Pipefy helped a leading Latin American financial institution cut bidding process lead times by 80%. The bank needed fast, secure... business process automation to handle changing regulations and reduce manual work. Pipefy replaced paper-based workflows, improved visibility, and reduced errors. Over 2,500 users now manage 600+ processes across 9 departments with Pipefy. The solution met strict IT and security requirements, avoiding IT backlog and costly in-house development.
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Pipefy helped Nibo improve their customer onboarding and customer success processes. Nibo needed a tool to organize their new customer... success team and track onboarding results. Pipefy provided features like checklists, due dates, alerts, and email templates. The team now tracks metrics such as SLAs and onboarding completions. Pipefy made Nibo's processes more organized and efficient.
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Pipefy helped Globalfy deliver 172,000 services without increasing IT dependence. Globalfy faced growing manual work and IT bottlenecks as it... expanded to all 50 U.S. states. The company needed flexible workflow automation and less reliance on custom coding. Pipefy enabled business teams to manage over 80 processes across departments, reducing delays and freeing IT resources. Managers gained autonomy, and onboarding improved with standardized forms and automation.
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Pipefy helped Dasa automate supply chain requests, boosting team efficiency by 295%. Dasa centralized operations for 10 teams, cutting logistics... demand resolution time by 75%. The company now resolves over 7,000 requests monthly, with each employee handling 930 tickets, up from 236. Real-time reports and automation reduced manual work and improved process visibility. Dasa saw a full ROI in the first year using Pipefy.
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Pipefy helped Comfort Keepers Farmington automate recruitment and HR workflows. The team saved over 27,000 hours by centralizing applicant data,... automating hiring forms, and connecting employee records. Pipefy's customizability let them adapt processes as the industry changed. During the COVID-19 pandemic, they tracked vaccination status and managed health protocols using Pipefy. The platform enabled easy access to caregiver data and streamlined operations across three franchise branches.
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Pipefy helped Pequeno Príncipe Hospital automate and centralize 14 donation channels. Before Pipefy, the hospital managed donations with manual processes... and an outdated CRM. This caused communication problems and bottlenecks. After using Pipefy, the New Projects team improved workflow automation and team communication. The hospital now manages over 40 workflows and expects a 30% team growth in early 2022. Pipefy made the donation process more agile and efficient.
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Pipefy helped Viveo automate 93% of customer interactions and deliver automatic responses in 30 seconds. Viveo used Pipefy to centralize... and standardize customer support, integrating ERP, chatbot, and SMS. The platform enabled Viveo to build a branded solutions portal and customize workflows for healthcare needs. Viveo saw an increase of over 11 points in post-service NPS after implementing Pipefy.
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Pipefy helped Ti. Saúde automate sales and onboarding. Before Pipefy, Ti.Saúde used Pipedrive with manual steps and no integration. Pipefy...let them create custom workflows for each customer type. They centralized all client data and automated follow-ups. Teams like sales, customer success, finance, and HR now use Pipefy for better process management.
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Pipefy helped Gympass automate core operations across sales, customer service, operations, and finance. Before Pipefy, Gympass used manual processes with... emails and spreadsheets, leading to errors and missing data. With Pipefy, Gympass uses error-proof forms, automation, and integrations for reliable data and efficient workflows. The company now processes about 5,000 demands monthly and saves over 11,000 hours each month. Gympass achieved a 634% ROI with 200 users on the platform.
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Pipefy helped Fluidra cut new product launch time by 45% and reduced buying cycle time by 66%. Fluidra used Pipefy... to automate and connect supply chain, engineering, purchasing, and marketing workflows. The no-code platform gave teams autonomy and flexibility, replacing a rigid project management tool. Managers now track KPIs and control operations with better data visualization. Pipefy improved efficiency across new product development, help desk, and air freight approvals.
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Pipefy helped Festka, a custom handmade bicycle maker, organize and track their production line. Festka needed a simple tool to... manage production steps and avoid losing information. Before Pipefy, they used spreadsheets and whiteboards, which made it hard to see the full workflow. With Pipefy, they improved transparency and could see what was delayed or on time. The implementation was quick and easy, taking less than a day.
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Pipefy helped Samsonite standardize and automate its purchasing process. The team managed 100% of purchase requests through Pipefy. Integration with... the ERP system removed manual data entry and errors. Samsonite achieved a 177% ROI. Automated reports and alerts improved control and audit readiness. Procurement became faster and more accurate.
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Pipefy helped GE Healthcare resolve support requests 33% faster. The company used Pipefy to manage all customer support in one... platform. This reduced time spent searching for information and improved process control. Managers gained visibility into team performance and request status. GE Healthcare met SLAs and improved customer satisfaction rates.
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Pipefy helped Becton Dickinson standardize customer registration across 20+ LATAM countries. Before Pipefy, BD used ServiceNow, SharePoint, email, and spreadsheets,... leading to delays and manual work. The Master Data team struggled with decentralization and tracking SLAs. With Pipefy, BD gained flexibility, conditional logic for document collection, and an intuitive platform for global teams. This improved efficiency and process control in their customer onboarding workflows.
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Pipefy helped Eletromidia organize and manage their internal processes. Before Pipefy, Eletromidia used emails and spreadsheets, which made tracking tasks... hard. With Pipefy, they gained visibility and control over campaign planning and task management. The tool made processes clear, improved accountability, and eliminated the need for multiple communication tools. Eletromidia set up their new processes in less than two weeks, making their workflow faster and more organized.
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Pipefy helped IMImobile South Africa automate marketing workflows. The team struggled with manual processes and spent 25 minutes daily updating... spreadsheets. Pipefy replaced these tasks with automated workflows and reporting. IMImobile South Africa now spends 80% less time managing marketing requests. All requests captured in Pipefy are executed correctly. Reporting is faster and more accurate with Pipefy.
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Pipefy helped Bloomin' Brands centralize and automate back-office operations in Brazil. Before Pipefy, teams used phone, email, and chat, with... poor control and visibility. With Pipefy, they now track metrics, standardize processes, and manage requests in one place. Results include 95% of requests completed in standardized flows, 400% user growth in 2 years, and 150% ROI. Twelve departments and 84 processes now run on Pipefy.
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Pipefy helped Agilize automate 37 steps in their customer service workflow. Agilize faced problems with manual spreadsheets and process tracking... as they grew to over 10,000 customers. Using Pipefy, they integrated process automation and improved compliance. The platform enabled better document management and customer communication. Agilize now supports 200 new customers monthly with more agility and transparency.
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Pipefy helped Enkla Juridik, a Swedish law firm, manage rapid growth. The firm needed to centralize work, speed up lead... estimates, and control inbound demands. Pipefy's customizable workflows replaced email and spreadsheets, integrating with their website and accounting system. Enkla Juridik tripled its team size in one year, doubled sales funnel conversion, and increased revenue by 20% after using Pipefy.
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Pipefy helped Sofisa Bank automate customer requests and improve service delivery. Before Pipefy, requests were managed by email, causing missed... deadlines and poor tracking. With Pipefy, Sofisa Bank centralized requests in a portal, automated notifications, and standardized workflows. The bank now fulfills 95% of customer requests on time. Account managers track requests easily, and internal communication improved. Automation reduced interruptions and sped up request handling.
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Pipefy helped Tempo Assist automate and standardize 70 business processes. The company moved from manual, email-based workflows to automated forms... and RPA. They now process over 8,000 vendor payments monthly, up from 6,000. 230 employees across six departments use Pipefy. Teams gained workflow control, performance tracking, and more time for high-value work.
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Pipefy helped JazzHR automate HR processes, cutting onboarding time by 80%. JazzHR used Pipefy to reduce manual data entry, lower... compliance risks, and improve cross-functional collaboration. The HR team now spends more time on strategic, people-focused work. Pipefy delivered a 210% ROI and enabled easy workflow customization. JazzHR saw instant results with process automation and fewer errors.
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Pipefy helped Ocean Network Express (ONE) fix its accounts payable process after merging three companies. ONE struggled with manual, decentralized... workflows and poor communication. The pandemic made these problems worse, making remote work unmanageable. Pipefy's platform brought control and standardization to their finance operations. ONE now pays vendors on time and has better process visibility.
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Pipefy helped CHQ Group manage franchisee requests and automate workflows across 12 departments. Before Pipefy, they had slow systems and... no way to track SLAs. With Pipefy, all requests go to one place, forms collect leads, and communication is easier. They automated over 9,000 tasks per month in 2021. The company saw a 103% ROI and saved 1,066 hours per month. They also got about 1,000 new franchise leads in 4 months.
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Pipefy helped Coplacana move from manual to digital processes. Before, teams used email, Excel, and ERPs, causing inefficiency and data... loss. With Pipefy, Coplacana standardized workflows and automated tasks across 30 branches. The IT backlog dropped, and teams gained real-time process visibility. Management now tracks results with indicator reports, improving accuracy and reducing costs.
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Pipefy helped Alvaz cut HR request processing time by 50%. Alvaz, an agritech company, struggled with fast growth and missed... deadlines. They used Pipefy to centralize and automate employee requests. Field workers now submit requests through a Pipefy form. Automated emails and process visibility improved efficiency. Managers use data from Pipefy to make better decisions.
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Pipefy helped Alliance Employment Group automate and centralize their recruitment processes. Before Pipefy, the team used spreadsheets and emails, causing... delays and poor communication. With Pipefy, they improved efficiency and visibility across recruiting, onboarding, and offboarding. The company fulfilled over 300 recruitment requests with a 48-hour SLA. The team now tracks requests easily and completes them faster, boosting productivity and client satisfaction.
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Pipefy helped Adventures automate and integrate their business processes. Adventures needed to standardize workflows as they grew fast and managed... more customers. Before Pipefy, teams used email, Slack, and verbal requests, which caused delays and lost information. Pipefy let them centralize requests, automate HR, IT, and finance tasks, and connect processes across departments. Teams saved time, improved control, and made fewer mistakes. The platform's flexibility and ease of use were key for their creative teams.
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Pipefy helped a top-ranked U. S. university manage 162 scientific studies. The university struggled to track research status and measure...KPIs. Pipefy gave them a single platform to standardize processes and improve visibility. The team set up Pipefy in about a week with no IT training. 100% of internal team members adopted Pipefy. They completed over 160 studies in record time.
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Pipefy helped a leading vehicle glass repair and replacement company speed up HR recruitment. The company used Pipefy to automate... and standardize hiring workflows. They now fill urgent job openings 80% faster, cutting the time from up to 15 days to just 3 days. HR processes for changes are 70% faster. The company saved over 1,340 hours in seven months and achieved a 377% ROI. HR managers now have better visibility and fewer manual tasks.
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