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Information Technology and Services Case Studies and Customer Success Stories with Pipefy

Woba - Information Technology And Services - Large

Brazil

Pipefy helped Woba save 560 hours each month by automating workflows. Woba used Pipefy to standardize processes across CRM, IT,... customer service, sales, and finance. The IT team built a central platform with low-code tools, letting each department manage its own workflows. Integrations with API, Workato, and Zapier brought all data into one place. Woba now manages over 60 processes and integrated 5 departments in 18 months. Two team members moved from repetitive tasks to strategic projects.

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VTEX - Information Technology And Services - Large

São Paulo, Brazil

Pipefy helped VTEX onboard 293 new hires in 9 months. VTEX replaced manual spreadsheets with automated workflows. The HR team... used Pipefy to standardize data collection and automate communication. Three departments gained visibility and could prepare for new hires in advance. The company achieved 100% structured data and eliminated rework. HR now tracks diversity metrics and focuses on people, not paperwork.

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IMImobile - Information Technology And Services - Large

London, UK

Pipefy helped IMImobile South Africa cut time spent on marketing request management by 80%. The company replaced manual spreadsheets and... emails with automated, centralized workflows. All campaign requests are now executed correctly through Pipefy. Managers save 25 minutes each morning on manual updates. Leadership gained real-time visibility and scalable operations. Teams now focus more on creative work and less on coordination.

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Globalfy - Information Technology And Services - Medium

USA

Pipefy helped Globalfy automate over 1 million manual tasks. Globalfy used Pipefy to standardize 80 no-code processes and speed up... customer onboarding. The platform enabled business teams to work faster without adding more staff. API integrations and automation improved client communication and reduced support tickets. Globalfy delivered 54,000 services in the first year and over 172,000 services in total. Clients now get faster responses and clear timelines for company formation.

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CTA Smart - Information Technology And Services - Small

Brazil

CTA Smart used Pipefy CRM to automate workflows and standardize sales processes. The company gained visibility into business metrics and... improved customer engagement. Sales grew by 300% after implementation. The sales cycle was reduced by 53%, dropping from 90 to 42 days. 95% of employees now use Pipefy, showing strong adoption. CTA Smart optimized over 40 workflows and scaled operations with clear data and defined deadlines.

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Capgemini - Information Technology And Services - Very Large

Paris, France

Capgemini used Pipefy to automate payment order management for a global beverage company. Manual processes and 20 email inboxes slowed... approvals to 25 days and caused frequent client complaints. Pipefy centralized requests, automated routing, and enabled real-time reporting. Approval times dropped by 92%, from 25 days to under 48 hours. Monthly client escalations fell by 90%, and first-call resolution improved by 50%.

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Agora Distribuidora - Information Technology And Services - Medium

Brazil

Pipefy helped Agora Distribuidora cut invoice analysis time by 75%. The company unified over 60 workflows using Pipefy. They built... a custom CRM inside the platform, replacing their old system. Automations and AI improved document analysis and reduced manual work. Email chains for order approvals dropped from 50 to just one per request. Employees gained more autonomy and control over processes.

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Adventures - Information Technology And Services - Medium

Brazil

Pipefy helped Adventures automate back-office processes across five departments. The company saved an average of 1,700 work hours per month... in ten months. IT service response time dropped from 48 to 16 hours, a 67% reduction. Finance flows like purchasing and reimbursements became more controlled, with delivery in 2 to 3 days. Centralized forms and no-code automation improved visibility and autonomy for teams.

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Capgemini - Information Technology And Services - Very Large

Pipefy helps Capgemini improve order-to-cash operations. The platform reduces shadow-work by centralizing information and updating data across systems. Managers gain... better visibility and control over email resolution and query volume. Standardized steps and automation, including RPA, streamline processes. Capgemini's teams respond to clients faster, boosting customer satisfaction.

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Woba - Information Technology And Services - Medium

Pipefy helped Woba centralize and automate processes for five departments. Woba faced challenges with remote work, scattered data, and lack... of process standardization. The IT team used Pipefy’s low-code platform to create a shared environment for workflow management. Integration with tools like Workato and Zapier improved efficiency. Departments now have more control and visibility over their processes.

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VTEX - Information Technology And Services

Pipefy helped VTEX automate and scale their employee onboarding process. VTEX used to manage onboarding manually with emails and spreadsheets,... leading to errors and lack of visibility. With Pipefy, they created error-proof forms and automated tasks like sending emails and notifications. All departments now have a clear view of new hires and their needs. VTEX onboarded 293 employees in nine months using Pipefy.

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Capgemini - Information Technology And Services - Very Large

Pipefy helped Capgemini automate order-to-cash processes for a multinational beverage corporation. Before Pipefy, email queries sat in 20 mailboxes and... took weeks to answer. Manual processes slowed approvals to 25 days. With Pipefy, queries route automatically, SLAs are assigned, and approvals now take less than 48 hours. Capgemini saw a 100% reduction in client escalations, a 90% improvement in first-call resolution, and a 92% decrease in approval turnaround time. Integration with Power BI enabled real-time reporting and management dashboards.

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Capgemini Brazil - Information Technology And Services - Very Large

Pipefy helped Capgemini Brazil's HR team standardize and automate their request process. Before Pipefy, only 38% of HR tickets met... SLA targets, with 2,500 requests monthly and heavy manual work. After implementing Pipefy and launching the "Talk to HR" portal, Capgemini Brazil achieved a 98% SLA compliance rate. The solution improved employee experience and reduced manual tasks. The HR team now handles requests faster and more efficiently.

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CTA Smart - Information Technology And Services

Pipefy’s CRM helped CTA Smart automate and connect their business. Before Pipefy, CTA Smart used eight disconnected systems and struggled... with slow sales and poor data. After switching to Pipefy, they automated tasks and improved information flow. The average sales cycle dropped from 90 to 42 days, a 53% improvement. Sales grew by 300% in just 18 months.

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Retail Case Studies and Customer Success Stories with Pipefy

Samsonite - Retail - Large

Luxembourg, Luxembourg

Samsonite Brazil used Pipefy to automate and standardize its procurement process. The team integrated manual workflows with their ERP, eliminating... audit bottlenecks and reducing errors. Pipefy enabled 100% of purchase requests to be managed in one place, saving 2,370 hours in five months. The company achieved a 177% ROI and reduced reliance on external consultants. Automation improved compliance and gave leaders real-time visibility into spending and process data.

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Puma - Retail - Large

Brazil

Pipefy AI automated 100% of Puma's employee onboarding. HR now onboards 50 new hires per month with 90% accuracy in... document reading. The solution cut 10 hours of manual work monthly and enabled over 10,000 automated actions in a year. Puma's HR team eliminated errors and improved compliance. The platform supports 29 processes, helping HR scale without adding staff.

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Magazine Luiza (Magalu) - Retail - Very Large

Brazil

Pipefy helped Magazine Luiza automate over 16,000 processes in their marketing team. The company reduced its boards from 8 to... 2, cutting incomplete briefings by 34%. With Pipefy, Magalu standardized requests and used automation to eliminate manual work. The team now delivers 3,000 creative assets monthly with better visibility and fewer delays. Integration with Google Data Studio improved reporting and leadership oversight.

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Loja Elétrica - Retail - Large

Belo Horizonte, Brazil

Pipefy helped Loja Elétrica reclaim 2,500 hours each month by digitizing 78 processes. The company replaced manual, paper-based workflows with... automated, standardized forms. Nine departments, including finance and HR, now use Pipefy to manage requests and track performance. The solution delivered a 448% ROI and eliminated lost information. Managers can now adjust workflows in minutes, not months.

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James Delivery - Retail - Medium

Brazil

James Delivery used Pipefy to automate and standardize its hiring process. The company grew from 18 to 450 employees, hiring... 35 people each week. Pipefy replaced manual spreadsheets and emails with automated workflows and online forms. HR gained visibility and reduced errors, while candidates received better communication. James Delivery achieved 134% ROI in two months and received 100% positive feedback from new hires.

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GPA House - Retail - Very Large

Brazil

Pipefy helped GPA House, the in-house agency for GPA, standardize creative briefs and centralize marketing requests. Before Pipefy, the team... struggled with scattered emails and incomplete briefs, causing delays and missed promotions. With Pipefy, all requests now come through a single portal with required fields, and routing automations send tasks to the right team. In three years, GPA House tripled its monthly creative output from 675 to 2,017 assets without increasing team size. During Black Friday, they delivered 80% more assets and managed 90% more briefs, all with real-time visibility and control.

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Casas Pedro - Retail - Large

Rio de Janeiro, Brazil

Pipefy helped Casas Pedro cut its store stockout rate by 5%. The retailer automated inventory management across 65 stores, saving... over 12,000 work hours each year. Pipefy integrated with AI forecasting to give managers real-time order suggestions and full supply chain visibility. The new workflow reduced average storage time by 17%. Teams now spend less time on manual tasks and more on strategic work.

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GPA House - Retail - Very Large

Pipefy helped GPA House, part of Grupo Casino and one of South America's largest retailers, triple their marketing deliveries. Before Pipefy, GPA... House struggled with disorganized requests and missed deadlines using email and WhatsApp. After implementing Pipefy's workflow automation and customizable forms, they quickly scaled operations and doubled their license count in six months. The platform centralized requests, improved briefings, and streamlined campaign management for over 50 team members.

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Magazine Luiza - Retail

Pipefy helped Magazine Luiza's Design and Branding Studio manage over 3,000 marketing assets each month. The team faced delays and... confusion due to poor communication and decentralized tasks. Nearly half of their project briefings lacked key information. With Pipefy, they standardized briefings, centralized requests, and automated manual steps. This reduced rework and improved workflow organization for their marketing operations.

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Loja Elétrica - Retail

Pipefy helped Loja Elétrica, Brazil's largest electric materials distributor, move from manual, email-based processes to digital workflows. The company needed... a no-code, user-friendly tool to manage requests across departments. Pipefy replaced their legacy ERP, enabling uniform request collection and reducing paperwork. Productivity increased as 9 departments adopted Pipefy, with 78 active processes and 100 users. Loja Elétrica now saves about 2,500 hours each month and achieved a 448% ROI.

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Lacoste - Retail

Pipefy helped Lacoste automate their reimbursement request process. Before Pipefy, Lacoste used manual workflows with emails, spreadsheets, and printed documents.... This caused delays and made it hard to track requests. After implementing Pipefy, four teams used a digital, standardized workflow. The process became faster and easier to manage. Lacoste reduced their service level agreement times by 50% with the same headcount.

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James Delivery - Retail - Medium

Pipefy helped James Delivery achieve a 134% ROI in just 2 months for recruiting. The company faced a surge in... demand during the COVID-19 pandemic and needed to scale hiring and onboarding fast. Manual processes and lack of standardization slowed them down. Pipefy's process management platform automated and streamlined HR workflows. This enabled James Delivery to hire 35 new employees per week and meet business needs quickly.

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Casas Pedro - Retail - Large

Pipefy helped Casas Pedro cut out-of-stock rates by 5%. The retailer used Pipefy and Visagio's AI to automate supply chain... workflows. Before, manual processes caused delays and errors. After automation, managers got timely recommendations and fewer mistakes. Average storage time dropped by 17%. This improved retail operations and reduced financial losses.

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Manufacturing Case Studies and Customer Success Stories with Pipefy

ZEISS - Manufacturing - Very Large

Germany

Pipefy helped ZEISS automate over 70 workflows with no code. Teams replaced scattered emails and spreadsheets with centralized, automated processes.... ZEISS saved 762 hours each month across four key processes. Productivity in customer registration rose by 144%. Lead time for material collection dropped from 8 hours to 2 hours. Purchasing lead time fell from 30 days to 7.5 days, and order processing speed increased by 50%.

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Roca - Manufacturing - Very Large

Barcelona, Spain

Pipefy helped Roca save over 1,200 hours in HR in just six months. The HR team automated hiring, onboarding, and... admin tasks, moving away from emails and spreadsheets. Pipefy’s AI Agents sped up workflows and reduced manual work. The team gained better process visibility and standardization. Roca now runs HR with more efficiency and less effort.

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Nutracap Labs - Manufacturing - Medium

Atlanta, USA

Pipefy helped Nutracap Labs automate 45 processes and reclaim over 2,000 hours each month. The company used Pipefy’s no-code platform... to standardize workflows across operations, HR, IT, quality control, finance, sales, and R&D. Teams gained end-to-end visibility and eliminated data silos. In the first year, Nutracap Labs achieved a 546% ROI. More than half of employees now use Pipefy daily to manage critical business processes.

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Fujifilm - Manufacturing - Very Large

Tokyo, Japan

Fujifilm used Pipefy to connect workflows and automate Customer Success Management. Before Pipefy, their systems were fragmented and lacked visibility.... With Pipefy, they centralized over 50 processes and used AI to reduce rework. Automation saved 1,600+ hours and cut lead time by 30%. Teams now make faster decisions and deliver better customer experiences.

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Berneck - Manufacturing - Large

Brazil

Pipefy helped Berneck, a top wood panel exporter in Brazil, automate export processes. The company achieved a 270% ROI in... one year and cut export lead times by 31%. Berneck saved 10,080 work hours per quarter and automated 46% of email communications. Fines for missed deadlines dropped, and logistics expenses fell by 90%. The team now uses dashboards for real-time tracking and better decision-making.

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Nutracap Labs - Manufacturing - Medium

Pipefy helped Nutracap Labs automate over 40 business processes in one year. The company saved more than 2000 hours each... month by streamlining workflows with Pipefy's no-code platform. Before Pipefy, Nutracap Labs used manual processes and Google apps, which caused data silos and errors. With Pipefy, teams improved efficiency, centralized data, and met FDA compliance. Nutracap Labs used Pipefy across departments like HR, operations, and finance.

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BASF - Manufacturing - Very Large

Pipefy helped BASF's Agricultural Solutions division eliminate Excel spreadsheets and connect processes across 20 departments. BASF saved 2,400 hours in... one year through automation. The company saw 1000% user growth and now runs 52 active processes on Pipefy. Teams gained transparency, process traceability, and real-time metrics. Automation and conditional logic improved efficiency and reduced manual work.

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Berneck - Manufacturing - Large

Pipefy helped Berneck, Brazil’s largest wood-based panel exporter, cut lead time by 31%. The company faced rising costs and missed... deadlines due to manual export processes and Excel limitations. Pipefy’s no-code automation platform centralized and streamlined export operations. Berneck gained better visibility, avoided late fees, and improved process control. The team adopted Lean Six Sigma with Pipefy, reducing waste and boosting efficiency.

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CNH Industrial - Manufacturing - Very Large

Pipefy helped CNH Industrial move from 15+ disconnected HR systems to one platform. The People Ops team used Pipefy to... digitize recruiting, onboarding, payroll, and more. Manual tasks and paper processes were replaced with automated, self-service workflows. Over 100 HR processes now run in Pipefy, improving efficiency and employee experience. The solution enabled fast digital transformation during the Covid-19 pandemic.

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SFIEC (FIEC System) - Manufacturing - Large

Pipefy helped SFIEC automate 70 internal processes in just 3 months. The organization needed a no-code automation tool to give... business analysts more autonomy and agility. Pipefy enabled the Back Office team to reduce manual work, cut delivery times, and focus on strategic activities. SFIEC achieved a 151% ROI from time saved with automation. The solution supported digital transformation and improved process efficiency across the company.

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Financial Services Case Studies and Customer Success Stories with Pipefy

Vindi - Financial Services - Medium

Brazil

Pipefy helped Vindi cut customer onboarding time from 120 to 33 days. The company automated workflows and integrated Pipefy with... Salesforce. This reduced manual work and errors between sales and onboarding teams. Vindi saved 736 hours in one year and onboarded over 3,000 customers in two years. Onboarding became 89% more efficient, letting the team focus on higher-value work.

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MultiCrédito - Financial Services - Medium

Brazil

Pipefy helped MultiCrédito automate 48 business processes. The company cut R$60,000 in HR costs in the first year. Hiring approvals... dropped from days to seconds. HR saved 40 hours a month, and sales cut 16 hours monthly. Leadership gained real-time visibility and data-driven decision making. Automation spread from HR to sales, product, and technology teams.

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isaac - Financial Services - Medium

Brazil

Pipefy AI helped isaac cut accounts payable processing time by 50%. The platform automated data extraction and payment workflows, reducing... manual work and errors. Integrations with Slack and ERP systems streamlined operations. isaac saved $29k from fewer errors and $84k in annual operating costs. The accounts payable team now spends less time on repetitive tasks and more on analysis.

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EvoluServices - Financial Services - Medium

Brazil

EvoluServices used Pipefy to automate onboarding and registration validation. The company cut approval SLA by 95%, dropping from 53 hours... to just over 2 hours. Analysis time per registration fell by 70%, from 26 to 8 minutes. 100% of queries are now automated, removing manual work and weekend overtime. Pipefy AI Agents and integrations with biometrics improved security and traceability.

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Ademicon - Financial Services - Very Large

Brazil

Pipefy helped Ademicon cut credit release SLAs by 40%. The company reduced approval times from 57 to 7 days in... ideal cases. Automation and AI brought full traceability and eliminated manual, error-prone work. Ademicon now manages credit analysis and decisioning with greater control. The team built 95% of workflows using Pipefy’s no-code tools.

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A LatAm leader financial institution - Financial Services - Very Large

Pipefy helped a leading Latin American financial institution cut bidding process lead times by 80%. The bank needed fast, secure... business process automation to handle changing regulations and reduce manual work. Pipefy replaced paper-based workflows, improved visibility, and reduced errors. Over 2,500 users now manage 600+ processes across 9 departments with Pipefy. The solution met strict IT and security requirements, avoiding IT backlog and costly in-house development.

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Vindi - Financial Services

Pipefy helped Vindi improve customer onboarding. Before Pipefy, Vindi used manual, disconnected tools and struggled with lost data and slow... onboarding. With Pipefy, Vindi automated workflows, centralized data, and integrated Salesforce. Vindi saw an 89% increase in team efficiency and a 50% reduction in accreditation lead time. The average onboarding time dropped from 120 to 33 days. Automation saved 736 hours in 2021.

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Nibo - Financial Services

Pipefy helped Nibo improve their customer onboarding and customer success processes. Nibo needed a tool to organize their new customer... success team and track onboarding results. Pipefy provided features like checklists, due dates, alerts, and email templates. The team now tracks metrics such as SLAs and onboarding completions. Pipefy made Nibo's processes more organized and efficient.

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Globalfy - Financial Services - Medium

Pipefy helped Globalfy deliver 172,000 services without increasing IT dependence. Globalfy faced growing manual work and IT bottlenecks as it... expanded to all 50 U.S. states. The company needed flexible workflow automation and less reliance on custom coding. Pipefy enabled business teams to manage over 80 processes across departments, reducing delays and freeing IT resources. Managers gained autonomy, and onboarding improved with standardized forms and automation.

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Hospital & Health Care Case Studies and Customer Success Stories with Pipefy

Viveo - Hospital & Health Care - Large

Brazil

Pipefy helped Viveo automate 93% of customer interactions across 11 healthcare companies. Before Pipefy, each company managed support separately, leading... to manual processes and slow responses. With Pipefy, Viveo built a unified portal, integrated chatbots, and automated ticket triage. Response times dropped to 30 seconds and NPS increased by 11 points. Customers now have clear visibility and faster problem resolution.

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Ti.Saúde - Hospital & Health Care - Medium

Recife, Brazil

Pipefy helped Ti. Saúde save 134 hours per month by automating sales and customer onboarding workflows. The company unified sales...and Customer Success operations, replacing manual processes with standardized, automated workflows. Leadership gained 100% visibility into sales data and team productivity using Pipefy dashboards. Ti.Saúde achieved a 177% return on investment by connecting teams and optimizing resource use. The platform enabled real-time tracking and seamless handoffs between departments.

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Hospital Pequeno Príncipe - Hospital & Health Care - Large

Curitiba, Brazil

Pipefy helped Hospital Pequeno Príncipe double its annual fundraising in five years. The hospital centralized 14 donation channels and automated... manual tasks using Pipefy as a CRM. Finance cut operational routines by 65%, and hiring time was reduced by 50%. The team now spends more time building donor relationships. All donor data is now accessible and secure, supporting long-term fundraising growth.

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GE Healthcare - Hospital & Health Care - Very Large

Chicago, USA

Pipefy helped GE Healthcare resolve support tickets 33% faster. Before Pipefy, support requests were scattered across WhatsApp, email, and phone,... causing delays and lost accountability. With Pipefy, GE Healthcare standardized and automated its technical support process. Over 90 automation rules now assign tickets and streamline workflows. Managers use real-time dashboards to track performance and spot issues early. This reduced equipment downtime and improved customer satisfaction.

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Dasa - Hospital & Health Care - Very Large

São Paulo, Brazil

Pipefy helped Dasa, Latin America's largest diagnostics network, boost operational efficiency by 295%. Dasa centralized its supply chain processes, connecting... 10 teams and automating over 20,000 actions monthly. Request resolution time dropped by 75%, and closed tickets per employee rose from 230 to 930 each month. The company achieved a 223% ROI in the first year. Dasa scaled its operations without increasing headcount, supporting rapid growth.

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Pequeno Príncipe Hospital - Hospital & Health Care

Pipefy helped Pequeno Príncipe Hospital automate and centralize 14 donation channels. Before Pipefy, the hospital managed donations with manual processes... and an outdated CRM. This caused communication problems and bottlenecks. After using Pipefy, the New Projects team improved workflow automation and team communication. The hospital now manages over 40 workflows and expects a 30% team growth in early 2022. Pipefy made the donation process more agile and efficient.

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Comfort Keepers Farmington - Hospital & Health Care - Medium

Pipefy helped Comfort Keepers Farmington automate recruitment and HR workflows. The team saved over 27,000 hours by centralizing applicant data,... automating hiring forms, and connecting employee records. Pipefy's customizability let them adapt processes as the industry changed. During the COVID-19 pandemic, they tracked vaccination status and managed health protocols using Pipefy. The platform enabled easy access to caregiver data and streamlined operations across three franchise branches.

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Dasa - Hospital & Health Care - Very Large

Pipefy helped Dasa automate supply chain requests, boosting team efficiency by 295%. Dasa centralized operations for 10 teams, cutting logistics... demand resolution time by 75%. The company now resolves over 7,000 requests monthly, with each employee handling 930 tickets, up from 236. Real-time reports and automation reduced manual work and improved process visibility. Dasa saw a full ROI in the first year using Pipefy.

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Health, Wellness and Fitness Case Studies and Customer Success Stories with Pipefy

Henry Schein One - Health, Wellness And Fitness - Very Large

Melville, USA

Pipefy helped Henry Schein One cut accounts payable processing time by 66. 6%. The company automated invoice intake, approval, and...payment workflows. Errors like duplicate payments and data inconsistencies dropped to zero. The team now processes invoices in just seven days, down from three weeks. No extra staff were needed to achieve these results. Pipefy’s platform gave full control and visibility over the process.

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Comfort Keepers (Michigan franchises) - Health, Wellness And Fitness - Large

USA

Pipefy helped Comfort Keepers' Michigan franchises save over 27,000 hours by automating manual hiring and onboarding tasks. The team replaced... paper-based processes with digital workflows, centralizing candidate and employee data. Integrations like DocuSign streamlined onboarding paperwork. Automation enabled the company to expand from one to three franchises without increasing manual effort. Leadership gained full visibility and control over operations, supporting scalable growth.

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Gympass - Health, Wellness And Fitness

Pipefy helped Gympass automate core operations across sales, customer service, operations, and finance. Before Pipefy, Gympass used manual processes with... emails and spreadsheets, leading to errors and missing data. With Pipefy, Gympass uses error-proof forms, automation, and integrations for reliable data and efficient workflows. The company now processes about 5,000 demands monthly and saves over 11,000 hours each month. Gympass achieved a 634% ROI with 200 users on the platform.

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Viveo - Health, Wellness And Fitness - Large

Pipefy helped Viveo automate 93% of customer interactions and deliver automatic responses in 30 seconds. Viveo used Pipefy to centralize... and standardize customer support, integrating ERP, chatbot, and SMS. The platform enabled Viveo to build a branded solutions portal and customize workflows for healthcare needs. Viveo saw an increase of over 11 points in post-service NPS after implementing Pipefy.

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Ti.Saúde - Health, Wellness And Fitness - Small

Pipefy helped Ti. Saúde automate sales and onboarding. Before Pipefy, Ti.Saúde used Pipedrive with manual steps and no integration. Pipefy...let them create custom workflows for each customer type. They centralized all client data and automated follow-ups. Teams like sales, customer success, finance, and HR now use Pipefy for better process management.

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Consumer Goods Case Studies and Customer Success Stories with Pipefy

Fluidra - Consumer Goods - Very Large

Barcelona, Spain

Pipefy helped Fluidra cut its product launch cycle by 45%. The company replaced a rigid project management tool with Pipefy’s... no-code automation. Four departments now run parallel workflows, reducing delays and boosting supply chain efficiency. Lead time for raw material procurement dropped by 66%. Managers gained autonomy to customize processes without IT support.

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Samsonite - Consumer Goods - Very Large

Pipefy helped Samsonite standardize and automate its purchasing process. The team managed 100% of purchase requests through Pipefy. Integration with... the ERP system removed manual data entry and errors. Samsonite achieved a 177% ROI. Automated reports and alerts improved control and audit readiness. Procurement became faster and more accurate.

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Festka - Consumer Goods

Pipefy helped Festka, a custom handmade bicycle maker, organize and track their production line. Festka needed a simple tool to... manage production steps and avoid losing information. Before Pipefy, they used spreadsheets and whiteboards, which made it hard to see the full workflow. With Pipefy, they improved transparency and could see what was delayed or on time. The implementation was quick and easy, taking less than a day.

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Fluidra - Consumer Goods - Very Large

Pipefy helped Fluidra cut new product launch time by 45% and reduced buying cycle time by 66%. Fluidra used Pipefy... to automate and connect supply chain, engineering, purchasing, and marketing workflows. The no-code platform gave teams autonomy and flexibility, replacing a rigid project management tool. Managers now track KPIs and control operations with better data visualization. Pipefy improved efficiency across new product development, help desk, and air freight approvals.

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Accounting Case Studies and Customer Success Stories with Pipefy

Capgemini - Consulting - Very Large

Paris, France

Capgemini used Pipefy to rebuild its HR service delivery in Brazil. The team consolidated 95 HR request types into a... single portal. This move automated workflows and reduced manual effort by 70%. SLA compliance jumped from 38% to 98%. Management costs dropped by 42%. The HR team now spends more time on analysis and planning, not paperwork.

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Agilize - Accounting - Small

Salvador, Brazil

Pipefy helped Agilize automate all 37 steps of its client onboarding process. The company replaced manual spreadsheets with digital workflows,... improving compliance and visibility. Automation saved 3,500 hours of manual work and delivered a 448% ROI. Agilize now manages 92,000 monthly requests with high predictability. Clients track onboarding progress in real time, reducing support tickets and boosting satisfaction.

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Agilize - Accounting - Medium

Pipefy helped Agilize automate 37 steps in their customer service workflow. Agilize faced problems with manual spreadsheets and process tracking... as they grew to over 10,000 customers. Using Pipefy, they integrated process automation and improved compliance. The platform enabled better document management and customer communication. Agilize now supports 200 new customers monthly with more agility and transparency.

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Medical Devices Case Studies and Customer Success Stories with Pipefy

Becton Dickinson - Medical Devices - Very Large

Franklin Lakes, USA

Pipefy helped Becton Dickinson cut 75% of full-time employees in customer onboarding. The company replaced manual workflows and decentralized tools... with Pipefy, centralizing requests across Latin America. This eliminated SLA delays and enabled real-time process tracking. BD scaled to 20 active processes in under a year, with over 600 employees using the platform. The solution improved operational efficiency and standardized workflows.

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Becton Dickinson (BD) - Medical Devices - Very Large

Pipefy helped Becton Dickinson standardize customer registration across 20+ LATAM countries. Before Pipefy, BD used ServiceNow, SharePoint, email, and spreadsheets,... leading to delays and manual work. The Master Data team struggled with decentralization and tracking SLAs. With Pipefy, BD gained flexibility, conditional logic for document collection, and an intuitive platform for global teams. This improved efficiency and process control in their customer onboarding workflows.

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GE Healthcare - Medical Devices - Very Large

Pipefy helped GE Healthcare resolve support requests 33% faster. The company used Pipefy to manage all customer support in one... platform. This reduced time spent searching for information and improved process control. Managers gained visibility into team performance and request status. GE Healthcare met SLAs and improved customer satisfaction rates.

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Food & Beverages Case Studies and Customer Success Stories with Pipefy

Bloomin’ Brands - Food & Beverages - Very Large

Tampa, USA

Pipefy helped Bloomin’ Brands achieve a 150% ROI by automating and centralizing over 80 back-office processes. The company used Pipefy... to standardize purchasing workflows and connect departments, eliminating data fragmentation. Integration with their ERP reduced manual work and improved data flow. Internal adoption grew by 400%, and 95% of requests now follow the correct workflow. The solution enabled better governance, reduced off-contract spending, and improved strategic supplier negotiations.

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Bloomin' Brands - Food & Beverages - Large

Pipefy helped Bloomin' Brands centralize and automate back-office operations in Brazil. Before Pipefy, teams used phone, email, and chat, with... poor control and visibility. With Pipefy, they now track metrics, standardize processes, and manage requests in one place. Results include 95% of requests completed in standardized flows, 400% user growth in 2 years, and 150% ROI. Twelve departments and 84 processes now run on Pipefy.

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Banking Case Studies and Customer Success Stories with Pipefy

Banco Sofisa - Banking - Medium

São Paulo, Brazil

Pipefy helped Banco Sofisa automate customer service and centralize all requests. Before, the bank managed requests by email, causing delays... and poor tracking. With Pipefy, 95% of services are now delivered within SLA. Monthly management reports take less than five minutes to generate. The team now focuses on higher-value work, and customer experience improved with predictable SLAs.

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Sofisa Bank - Banking - Large

Pipefy helped Sofisa Bank automate customer requests and improve service delivery. Before Pipefy, requests were managed by email, causing missed... deadlines and poor tracking. With Pipefy, Sofisa Bank centralized requests in a portal, automated notifications, and standardized workflows. The bank now fulfills 95% of customer requests on time. Account managers track requests easily, and internal communication improved. Automation reduced interruptions and sped up request handling.

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Consumer Services Case Studies and Customer Success Stories with Pipefy

Tempo Assist - Consumer Services - Large

Brazil

Pipefy helped Tempo Assist process 230,000 requests in one month. The company replaced email and spreadsheets with standardized workflows and... automation. Supplier payment capacity increased from 6,000 to 8,000 monthly. Teams gained autonomy to build workflows without IT. Within a year, 72 processes across six departments moved to Pipefy. Employees shifted to higher-value work as automation handled repetitive tasks.

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Tempo Assist - Consumer Services - Large

Pipefy helped Tempo Assist automate and standardize 70 business processes. The company moved from manual, email-based workflows to automated forms... and RPA. They now process over 8,000 vendor payments monthly, up from 6,000. 230 employees across six departments use Pipefy. Teams gained workflow control, performance tracking, and more time for high-value work.

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Computer Software Case Studies and Customer Success Stories with Pipefy

JazzHR - Computer Software - Medium

Pittsburgh, USA

Pipefy helped JazzHR automate its HR processes. The HR team replaced manual data entry with automated workflows for recruiting, onboarding,... offboarding, benefits, and payroll. This change cut onboarding time by 80% and delivered a 210% ROI. JazzHR gained full visibility and compliance across the employee lifecycle. The HR team now spends more time on employee support and training.

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JazzHR - Computer Software - Medium

Pipefy helped JazzHR automate HR processes, cutting onboarding time by 80%. JazzHR used Pipefy to reduce manual data entry, lower... compliance risks, and improve cross-functional collaboration. The HR team now spends more time on strategic, people-focused work. Pipefy delivered a 210% ROI and enabled easy workflow customization. JazzHR saw instant results with process automation and fewer errors.

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Transportation/Trucking/Railroad Case Studies and Customer Success Stories with Pipefy

Ocean Network Express (ONE) - Transportation/Trucking/Railroad - Very Large

Singapore, Singapore

Pipefy helped Ocean Network Express cut invoice cycle time to 2 days. ONE used Pipefy to centralize accounts payable across... 7 countries after merging three companies. The solution replaced manual, email-based processes with automated workflows and SAP integration. Standardized forms and real-time alerts eliminated payment delays and reduced errors. Employees now focus on strategic work, and the model scaled quickly to other regions.

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Ocean Network Express (ONE) - Transportation/Trucking/Railroad - Very Large

Pipefy helped Ocean Network Express (ONE) fix its accounts payable process after merging three companies. ONE struggled with manual, decentralized... workflows and poor communication. The pandemic made these problems worse, making remote work unmanageable. Pipefy's platform brought control and standardization to their finance operations. ONE now pays vendors on time and has better process visibility.

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Marketing and Advertising Case Studies and Customer Success Stories with Pipefy

IMImobile South Africa - Marketing And Advertising

Pipefy helped IMImobile South Africa automate marketing workflows. The team struggled with manual processes and spent 25 minutes daily updating... spreadsheets. Pipefy replaced these tasks with automated workflows and reporting. IMImobile South Africa now spends 80% less time managing marketing requests. All requests captured in Pipefy are executed correctly. Reporting is faster and more accurate with Pipefy.

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Eletromidia - Marketing And Advertising

Pipefy helped Eletromidia organize and manage their internal processes. Before Pipefy, Eletromidia used emails and spreadsheets, which made tracking tasks... hard. With Pipefy, they gained visibility and control over campaign planning and task management. The tool made processes clear, improved accountability, and eliminated the need for multiple communication tools. Eletromidia set up their new processes in less than two weeks, making their workflow faster and more organized.

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Utilities Case Studies and Customer Success Stories with Pipefy

NEX Energy - Utilities - Medium

Brazil

Pipefy helped NEX Energy save 661 employee hours each month by automating nine core business processes. The company unified Sales,... Customer Success, HR, and Finance on one no-code platform. This cleared onboarding bottlenecks and eliminated manual work. NEX Energy doubled its customer base without hiring more staff. The platform delivered a 122% ROI and improved customer journey consistency.

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Management Consulting Case Studies and Customer Success Stories with Pipefy

CHQ Group (Chiquinho Sorvetes) - Investment Management

Pipefy helped CHQ Group manage franchisee requests and automate workflows across 12 departments. Before Pipefy, they had slow systems and... no way to track SLAs. With Pipefy, all requests go to one place, forms collect leads, and communication is easier. They automated over 9,000 tasks per month in 2021. The company saw a 103% ROI and saved 1,066 hours per month. They also got about 1,000 new franchise leads in 4 months.

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Education Case Studies and Customer Success Stories with Pipefy

Sistema FIEC - Education - Large

Fortaleza, Brazil

Pipefy helped Sistema FIEC automate 70 internal processes in just 3 months. The no-code platform let business teams build their... own workflows without IT help. This shift replaced manual, paper-based tasks with digital, centralized processes. The result was a 151% ROI from hours saved and over 200 professionals scaling operations. Teams gained real-time visibility and faster decision-making across departments like HR, legal, and finance.

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Apparel & Fashion Case Studies and Customer Success Stories with Pipefy

Lacoste - Apparel & Fashion - Very Large

Paris, France

Pipefy helped Lacoste automate its reimbursement request process. The company cut average processing time from 45 to 20 days. Automation... eliminated over 1,000 hours of manual work. Teams now manage requests in one platform, improving visibility and control. Lacoste increased efficiency without hiring more staff. The success led other departments to adopt Pipefy for digital transformation.

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Wholesale Case Studies and Customer Success Stories with Pipefy

BASF - Chemicals - Very Large

Ludwigshafen, Germany

Pipefy helped BASF’s Agricultural Solutions Division automate R&D and product launch processes. The team eliminated spreadsheets and saved 2,400 hours... per year. Pipefy enabled 1,000% growth in user adoption and integrated 20 departments. The platform provided real-time visibility into metrics and SLAs. BASF now manages 52 active processes with improved compliance and agility.

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Other Industry Case Studies and Success Stories with Pipefy

Coplacana - Agribusiness - Large

São Paulo, Brazil

Pipefy helped Coplacana automate workflows and centralize operations. The cooperative achieved a 157% ROI in one year. Automation saved over... 1,700 work hours and cut credit analysis lead time from 25 to 8 days. Teams gained real-time visibility and reduced IT backlog. The financial sector processed 2,500+ credit analyses with a 68% faster response time.

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Alvaz - Agritech - Small

Brazil

Pipefy helped Alvaz cut HR request processing time from 2-3 days to under 24 hours. The company centralized all internal... processes, including equipment and recruitment requests, in one self-service portal. Automated emails reduced manual work by 3-4 hours daily for the back-office team. Every department now manages its own workflows without IT support. Alvaz scaled operations across multiple countries without growing the team.

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A top-ranked U.S. university (anonymous by request) - Education

Pipefy helped a top-ranked U. S. university manage 162 scientific studies. The university struggled to track research status and measure...KPIs. Pipefy gave them a single platform to standardize processes and improve visibility. The team set up Pipefy in about a week with no IT training. 100% of internal team members adopted Pipefy. They completed over 160 studies in record time.

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A leading vehicle glass repair and replacement company - Automotive

Pipefy helped a leading vehicle glass repair and replacement company speed up HR recruitment. The company used Pipefy to automate... and standardize hiring workflows. They now fill urgent job openings 80% faster, cutting the time from up to 15 days to just 3 days. HR processes for changes are 70% faster. The company saved over 1,340 hours in seven months and achieved a 377% ROI. HR managers now have better visibility and fewer manual tasks.

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Adventures - Marketing And Advertising

Pipefy helped Adventures automate and integrate their business processes. Adventures needed to standardize workflows as they grew fast and managed... more customers. Before Pipefy, teams used email, Slack, and verbal requests, which caused delays and lost information. Pipefy let them centralize requests, automate HR, IT, and finance tasks, and connect processes across departments. Teams saved time, improved control, and made fewer mistakes. The platform's flexibility and ease of use were key for their creative teams.

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Alliance Employment Group

Pipefy helped Alliance Employment Group automate and centralize their recruitment processes. Before Pipefy, the team used spreadsheets and emails, causing... delays and poor communication. With Pipefy, they improved efficiency and visibility across recruiting, onboarding, and offboarding. The company fulfilled over 300 recruitment requests with a 48-hour SLA. The team now tracks requests easily and completes them faster, boosting productivity and client satisfaction.

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Alvaz - Agriculture - Medium

Pipefy helped Alvaz cut HR request processing time by 50%. Alvaz, an agritech company, struggled with fast growth and missed... deadlines. They used Pipefy to centralize and automate employee requests. Field workers now submit requests through a Pipefy form. Automated emails and process visibility improved efficiency. Managers use data from Pipefy to make better decisions.

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Coplacana - Medium

Pipefy helped Coplacana move from manual to digital processes. Before, teams used email, Excel, and ERPs, causing inefficiency and data... loss. With Pipefy, Coplacana standardized workflows and automated tasks across 30 branches. The IT backlog dropped, and teams gained real-time process visibility. Management now tracks results with indicator reports, improving accuracy and reducing costs.

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Customer Success Stories of Pipefy

 

Cloud AI Update - Pipefy Expands US Reach With Oracle Cloud AI Integration - simplywall.st

Pipefy has expanded its US presence by integrating Oracle Cloud Infrastructure (OCI) AI Agents into its operations. This move highlights... Oracle's strategy to leverage its AI infrastructure for practical enterprise applications, potentially increasing the adoption of diverse AI workloads on OCI.

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