Retail Case Studies and Customer Success Stories with Pipefy
Casas Pedro
- Retail
Pipefy helped Casas Pedro automate its supply process. Before, managers and clerks manually tracked stock and sent requests by email. An AI tool improved demand forecasting, but errors and delays sti...ll happened. With Pipefy, the process became automated and visible. Out-of-stock rates dropped by 5%. Average storage time fell by 17%. Managers now spend less time on manual tasks and more on business activities.
Pipefy helped GPA House organize and automate their marketing workflow. Before Pipefy, the team struggled with scattered requests and missed deadlines. After implementing Pipefy, they used custom for...ms and automations to centralize and speed up their work. In six months, they doubled their Pipefy licenses. From August 2019 to August 2022, briefings increased by 219% and delivered pieces by nearly 200%. Black Friday requests became easier to manage, with a 90% increase in briefings and 80% more assets delivered.
Pipefy helped James Delivery automate and standardize their recruiting and onboarding processes during the COVID-19 pandemic. The company needed to hire 35 new employees per week to meet a surge in d...emand. Pipefy integrated HR, IT, and finance workflows, saving time and reducing manual work. After just 2 months, James Delivery achieved 134% ROI. Candidates and new hires gave 100% positive feedback on the new process.
Pipefy helped Lacoste automate their reimbursement request process. Before Pipefy, Lacoste used manual workflows with emails, spreadsheets, and printed documents. This caused delays and made it hard ...to track requests. After implementing Pipefy, four teams used a digital, standardized workflow. The process became faster and easier to manage. Lacoste reduced their service level agreement times by 50% with the same headcount.
Pipefy helped Loja Elétrica, Brazil's largest electric materials distributor, move from manual, email-based processes to digital workflows. The company needed a no-code, user-friendly tool to manage ...requests across departments. Pipefy replaced their legacy ERP, enabling uniform request collection and reducing paperwork. Productivity increased as 9 departments adopted Pipefy, with 78 active processes and 100 users. Loja Elétrica now saves about 2,500 hours each month and achieved a 448% ROI.
Pipefy helped Magazine Luiza's Design and Branding Studio manage over 3,000 marketing assets each month. The team faced delays and confusion due to poor communication and decentralized tasks. Nearly ...half of their project briefings lacked key information. With Pipefy, they standardized briefings, centralized requests, and automated manual steps. This reduced rework and improved workflow organization for their marketing operations.
Pipefy helped Alvaz manage and centralize employee requests using its portal feature. Alvaz faced challenges with fast growth and missed deadlines as their team expanded. With Pipefy, they standardiz...ed request processes and automated email notifications. This cut request processing time by 50%, reducing it from up to 3 days to less than 24 hours. Managers gained better control and data for decision-making, and the office team saved 3 to 4 hours daily by automating manual tasks.
Pipefy helped Capgemini automate order-to-cash processes for a multinational beverage corporation. Before Pipefy, email queries were lost in 20 mailboxes and approvals took 25 days. With Pipefy, emai...ls are routed, categorized, and assigned automatically. Approval turnaround dropped to less than 48 hours. Escalations to the client dropped by 100%. First-call resolution improved by 90%. Critical SLA for customer satisfaction improved by 50%.
Capgemini Brazil
- Information Technology And Services
Pipefy helped Capgemini Brazil's HR team fix slow, manual request handling. Before Pipefy, only 38% of HR requests met the SLA. After using Pipefy, the team now meets 98% of SLAs each month. The numb...er of full-time employees needed dropped from 5 to 1.5. Monthly HR request costs fell by 42%. Capgemini saw a full return on investment in 3 to 5 months.
Pipefy’s CRM helped CTA Smart automate and connect their business. Before Pipefy, CTA Smart used eight disconnected systems and struggled with slow sales and poor data. After switching to Pipefy, the...y automated tasks and improved information flow. The average sales cycle dropped from 90 to 42 days, a 53% improvement. Sales grew by 300% in just 18 months.
Pipefy helped VTEX automate and scale their employee onboarding process. VTEX used to manage onboarding manually with emails and spreadsheets, leading to errors and lack of visibility. With Pipefy, t...hey created error-proof forms and automated tasks like sending emails and notifications. All departments now have a clear view of new hires and their needs. VTEX onboarded 293 employees in nine months using Pipefy.
Pipefy helped Woba centralize and automate business processes for five departments. Woba faced challenges with remote work, scattered data, and lack of process standardization. The IT team used Pipef...y’s low-code platform to create a shared environment for workflow management. Departments gained autonomy to customize workflows while maintaining data visibility. Integration with tools like Workato and Zapier improved efficiency. Woba now tests and adapts processes quickly, freeing up developers for top-priority projects.
Comfort Keepers Farmington
- Health, Wellness And Fitness
Pipefy helped Comfort Keepers Farmington automate and centralize their recruitment and HR processes. The team used Pipefy to manage applicant data, interviews, and hiring forms, saving over 20,000 ho...urs in recruitment alone. The platform also streamlined onboarding, time-off requests, and employee records. During the COVID-19 pandemic, Pipefy tracked vaccination status and managed health protocols. By 2023, automation with Pipefy saved the branches about 27,347 hours, making business expansion possible.
Pipefy helped Gympass automate core operations across sales, customer service, operations, and finance. Before Pipefy, Gympass used manual processes with emails and spreadsheets, leading to errors an...d missing data. With Pipefy, Gympass uses error-proof forms, automation, and integrations for reliable data and efficient workflows. The company now processes about 5,000 demands monthly and saves over 11,000 hours each month. Gympass achieved a 634% ROI with 200 users on the platform.
Pipefy helped Ti.Saúde automate sales and onboarding. Before Pipefy, Ti.Saúde used Pipedrive with manual steps and no integration between teams. Pipefy let them create custom workflows for each custo...mer type. Sales, customer success, finance, and HR now use Pipefy. The platform centralizes client data and automates follow-up and onboarding. Ti.Saúde tracks sales performance and uses email templates for better communication.
Pipefy helped Viveo transform its customer experience. Before Pipefy, Viveo had manual, decentralized support and little customer visibility. With Pipefy, Viveo automated 93% of customer interactions... and centralized all processes. Customers now get automatic responses in 30 seconds on average. Viveo’s post-service NPS increased by over 11 points. The solution allowed Viveo to customize workflows and integrate with ERP, chatbot, and SMS tools.
Manufacturing Case Studies and Customer Success Stories with Pipefy
Berneck
- Manufacturing
Pipefy helped Berneck, Brazil’s largest wood-based panel exporter, replace a costly and inefficient legacy system. The export team struggled with manual processes, missed deadlines, and high costs. P...ipefy’s no-code automation platform centralized operations and improved visibility. After one year, Berneck reduced logistics waste by 90%, automated 46% of email communications, and saved 10,080 hours per quarter. The company achieved a 270% ROI and eliminated late fees.
Pipefy helped CNH Industrial digitize their HR processes. Before Pipefy, the People Ops team used over 15 separate systems and relied on manual, paper-based tasks. With Pipefy, they centralized all H...R workflows on one platform. Automation and integration features saved 2,200+ hours each month, equal to 22.5 full-time employees. Now, CNH Industrial manages over 100 HR processes in Pipefy, giving employees a seamless and self-service experience.
FIEC (Federation of Industries of the State of Ceará, Brazil)
- Manufacturing
Pipefy helped FIEC automate 70 internal processes in just 3 months. The challenge was to reduce manual work and speed up process improvements for over 1400 employees. FIEC used Pipefy's no-code platf...orm to give business analysts more autonomy and agility. The solution included automating HR requests and vehicle inspections. FIEC achieved a 151% ROI and moved employees to more strategic roles.
Pipefy helped Nutracap Labs automate over 40 business processes in one year. The company used Pipefy's no-code platform to streamline workflows in departments like HR, operations, and finance. Before... Pipefy, teams wasted time on manual tasks and struggled with data silos. After implementation, Nutracap Labs saved over 2000 hours per month. Employees quickly adopted the platform, improving efficiency and compliance.
Pipefy helped Globalfy manage over 80 processes across operations, finance, HR, purchasing, and IT. Globalfy faced challenges with manual work and IT dependence as it expanded to all 50 U.S. states. ...Pipefy let business teams build and update workflows without IT help. This reduced delays and gave teams more autonomy. Globalfy improved client onboarding with standardized forms and automation, making processes faster and more visible for customers.
Pipefy helped Nibo improve their customer onboarding and customer success processes. Nibo needed a tool to organize their new customer success team and track onboarding results. Pipefy provided featu...res like checklists, due dates, alerts, and email templates. The team now tracks metrics such as SLAs and onboarding completions. Pipefy made Nibo's processes more organized and efficient.
Pipefy helped Vindi improve customer onboarding. Before Pipefy, Vindi used manual, disconnected tools and struggled with lost data and slow onboarding. With Pipefy, Vindi automated workflows, central...ized data, and integrated Salesforce. Vindi saw an 89% increase in team efficiency and a 50% reduction in accreditation lead time. The average onboarding time dropped from 120 to 33 days. Automation saved 736 hours in 2021.
Consumer Goods Case Studies and Customer Success Stories with Pipefy
Festka
- Consumer Goods
Pipefy helped Festka, a custom handmade bicycle maker, organize and track their production line. Festka needed a simple tool to manage production steps and avoid losing information. Before Pipefy, th...ey used spreadsheets and whiteboards, which made it hard to see the full workflow. With Pipefy, they improved transparency and could see what was delayed or on time. The implementation was quick and easy, taking less than a day.
Pipefy helped Fluidra improve supply chain processes with no-code workflows. Fluidra needed more flexibility and autonomy than their old project management tool could provide. With Pipefy, they conne...cted departments and automated tasks, reducing IT involvement. Managers gained better control and data visualization. Six months after using Pipefy, Fluidra cut new product launch time by 45% and reduced the time to buy new goods by 66%. Teams now work faster and can customize workflows without IT help.
Pipefy helped Samsonite Brazil fix its slow, manual purchasing process. The team used Pipefy to standardize workflows and connect with their old ERP system. Now, 100% of purchase requests go through ...Pipefy. Samsonite saw a 177% ROI and saved over 2,370 employee hours in five months. Automation cut errors and freed up staff for more important work.
Pipefy helped GE Healthcare improve customer support. The company used Pipefy to manage all support requests in one place. Automation made support 33% faster. Managers gained visibility into team and... request status. GE Healthcare met SLAs and improved customer satisfaction. The process is now standardized and easier to track.
Pequeno Príncipe Hospital
- Hospital & Health Care
Pipefy helped Pequeno Príncipe Hospital automate and centralize 14 donation channels. Before Pipefy, the hospital managed donations with manual processes and an outdated CRM. This caused communicatio...n problems and bottlenecks. After using Pipefy, the New Projects team improved workflow automation and team communication. The hospital now manages over 40 workflows and expects a 30% team growth in early 2022. Pipefy made the donation process more agile and efficient.
Pipefy helped Eletromidia organize and manage their internal processes. Before Pipefy, Eletromidia used emails and spreadsheets, which made tracking tasks hard. With Pipefy, they gained visibility an...d control over campaign planning and task management. The tool made processes clear, improved accountability, and eliminated the need for multiple communication tools. Eletromidia set up their new processes in less than two weeks, making their workflow faster and more organized.
IMImobile South Africa
- Marketing And Advertising
Pipefy helped IMImobile South Africa automate marketing workflows. The team struggled with manual processes and spent 25 minutes daily updating spreadsheets. Pipefy replaced these tasks with automate...d workflows and reporting. IMImobile South Africa now spends 80% less time managing marketing requests. All requests captured in Pipefy are executed correctly. Reporting is faster and more accurate with Pipefy.
Food & Beverages Case Studies and Customer Success Stories with Pipefy
Bloomin' Brands
- Food & Beverages
Pipefy helped Bloomin' Brands centralize and automate back-office operations in Brazil. Before Pipefy, teams used many channels and had low visibility. With Pipefy, they now track requests, standardi...ze processes, and generate reports. 95% of requests follow standardized flows. User numbers grew 400% in two years. 12 departments use Pipefy, and ROI reached 150%.
Legal Services Case Studies and Customer Success Stories with Pipefy
Enkla Juridik
- Legal Services
Pipefy helped Enkla Juridik, a Swedish law firm, manage rapid growth. The firm needed to centralize work, speed up lead estimates, and control inbound demands. Pipefy's customizable workflows replace...d email and spreadsheets, integrating with their website and accounting system. Enkla Juridik tripled its team size in one year, doubled sales funnel conversion, and increased revenue by 20% after using Pipefy.
Pipefy helped Tempo Assist automate and standardize their business processes. Before Pipefy, employees managed over 6,000 monthly payment requests manually, causing delays. With Pipefy, they automate...d most steps, now processing over 8,000 payments monthly. 230 employees across six departments use Pipefy for about 70 processes. Automation freed staff from repetitive tasks and improved process clarity and efficiency.
Banking Case Studies and Customer Success Stories with Pipefy
Sofisa Bank
- Banking
Pipefy helped Sofisa Bank automate customer request management. Before Pipefy, requests were handled by email with no tracking or standard process. With Pipefy, Sofisa Bank created a portal for comme...rcial managers to submit and track requests. The operations team now uses automated workflows and notifications. As a result, 95% of customer requests are fulfilled on time. The bank can now track KPIs and has improved efficiency and customer experience.
Pipefy helped JazzHR automate HR processes. JazzHR faced manual data entry, compliance risks, and poor employee experiences. With Pipefy, they automated five HR processes and used five forms for inte...rnal requests. Onboarding time dropped by 80%. The HR team now spends more time on strategic activities. JazzHR saw a 210% ROI from the automation.
Pipefy helped Ocean Network Express fix its accounts payable process after merging three companies. The company struggled with manual, paper-based workflows and poor communication between finance tea...ms. The pandemic made these problems worse as remote work increased. Pipefy let them centralize communication and manage approvals in one place. This made their process easier to control and improved efficiency.
CHQ Group (Chiquinho Sorvetes)
- Investment Management
Pipefy helped CHQ Group manage franchisee requests and automate workflows across 12 departments. Before Pipefy, they had slow systems and no way to track SLAs. With Pipefy, all requests go to one pla...ce, forms collect leads, and communication is easier. They automated over 9,000 tasks per month in 2021. The company saw a 103% ROI and saved 1,066 hours per month. They also got about 1,000 new franchise leads in 4 months.
Wholesale Case Studies and Customer Success Stories with Pipefy
BASF Agricultural Solutions Division
- Chemical
Pipefy helped BASF Agricultural Solutions Division replace Excel spreadsheets with automated, connected processes. Before Pipefy, BASF struggled with process traceability, decentralized data, and hea...vy reliance on spreadsheets. With Pipefy, 20 departments now manage projects across multiple countries using automation and conditional logic. The team saved 2,400 hours in one year. User growth increased by 1000% and 52 active processes now run on the platform.
Other Industry Case Studies and Success Stories with Pipefy
A leading vehicle glass repair and replacement company
- Automotive
Pipefy helped a leading vehicle glass repair and replacement company speed up HR recruitment. The company used Pipefy to automate and standardize hiring workflows. They now fill urgent job openings 8...0% faster, cutting the time from up to 15 days to just 3 days. HR processes for changes are 70% faster. The company saved over 1,340 hours in seven months and achieved a 377% ROI. HR managers now have better visibility and fewer manual tasks.
A top-ranked U.S. university (anonymous by request)
- Education
Pipefy helped a top-ranked U.S. university manage 162 scientific studies. The university struggled to track research status and measure KPIs. Pipefy gave them a single platform to standardize process...es and improve visibility. The team set up Pipefy in about a week with no IT training. 100% of internal team members adopted Pipefy. They completed over 160 studies in record time.
Pipefy helped Adventures automate and integrate their business processes. Adventures needed to standardize workflows as they grew fast and managed more customers. Before Pipefy, teams used email, Sla...ck, and verbal requests, which caused delays and lost information. Pipefy let them centralize requests, automate HR, IT, and finance tasks, and connect processes across departments. Teams saved time, improved control, and made fewer mistakes. The platform's flexibility and ease of use were key for their creative teams.
Pipefy helped Agilize automate 37 steps in their customer service workflow. Agilize faced problems with manual spreadsheets, slow processes, and errors as they grew to over 10,000 customers. Pipefy r...eplaced manual tracking with automated processes and notifications. This improved compliance, transparency, and customer experience. Agilize now manages a large volume of data and tasks more efficiently with Pipefy.
Pipefy helped Alliance Employment Group automate and centralize their recruitment processes. Before Pipefy, the team used spreadsheets and emails, causing delays and poor communication. With Pipefy, ...they improved efficiency and visibility across recruiting, onboarding, and offboarding. The company fulfilled over 300 recruitment requests with a 48-hour SLA. The team now tracks requests easily and completes them faster, boosting productivity and client satisfaction.
Pipefy helped Coplacana move from manual to digital systems. Before Pipefy, teams used email, Excel, and ERPs, causing inefficiency and missed deadlines. With Pipefy, Coplacana automated workflows, s...tandardized processes, and improved visibility. The company saw a 68% reduction in lead time for credit limit analyses, 157% ROI, and saved over 1000 hours with automations. Multiple departments now manage processes faster and with fewer errors.
Pipefy helped Dasa automate its supply chain requests. Dasa used to manage logistics with emails, spreadsheets, and tickets, causing errors and delays. With Pipefy, Dasa centralized requests, connect...ed 10 teams, and used automation to cut manual work. Team efficiency rose by 295%, with closed tickets per employee jumping from 236 to 931 per month. Demand resolution time dropped by 75%, from 4 days to 1 day. Dasa saw a 223% ROI in the first year and now resolves over 7,000 requests monthly.
Accenture Adopts More Than 450 AI Agents from Pipefy to Automate Processes
Accenture has adopted over 450 AI Agents from Pipefy to automate and enhance its processes, achieving a 60% efficiency boost. This collaboration, which began in 2016, leverages Pipefy's AI technology... to streamline tasks like document validation and process synchronization. The partnership underscores Pipefy's leadership in intelligent automation and supports Accenture's scalable business solutions.
