North Carolina Department of Environmental Quality (NCDEQ)
- Government Administration
- Large
Raleigh, USA
Laserfiche helped the North Carolina Department of Environmental Quality automate permit processing. The agency cut records management costs by 47%... in two years. They recovered over $1 million in backlogged permit fees. Staff now track $5 billion in federal grant requests with better accuracy. The new system improved compliance and sped up approvals for citizens and businesses. NCDEQ now delivers faster, more transparent service while protecting the environment.
City of Acworth
- Government Administration
- Small
Acworth, USA
Laserfiche helped the City of Acworth automate over 8,900 invoices each year. Staff saved more than 100 hours annually using... AI document summarization. Invoice workflow adoption increased by 33%. Digital check request submissions grew by 27%. Citizen engagement rose 71% after launching digital forms. The city now processes records faster and serves over 22,000 residents more efficiently.
Town of Paradise
- Government Administration
- Medium
Paradise, Canada
Laserfiche helped the Town of Paradise digitize over 400,000 files since 2015. The municipality increased back-office efficiency by 30% and... cut processing time for enforcement reporting by 37%. Automated workflows and digital forms improved building inspections, accounts payable, and correspondence management. Staff now access information remotely, respond faster to residents, and maintain business continuity during disruptions. The town continues to expand digital services for employees and citizens.
Samish Indian Nation
- Government Administration
- Small
Anacortes, USA
Laserfiche helped Samish Indian Nation automate manual processes. Grant approvals became 80% more efficient. Staff can now process grant applications... in a single day instead of a week. Automated workflows improved financial aid distribution and vaccine registration. Digital solutions also enabled secure online council meetings for members worldwide. Laserfiche is now the main tool for process automation at Samish.
Idaho Department of Correction
- Government Administration
- Large
Boise, USA
Laserfiche helped the Idaho Department of Correction digitize and integrate client information across 21 facilities. The department used Laserfiche to... automate data entry, standardize records, and connect with external providers. By digitizing medical records and automating workflows, IDOC eliminated costs for physical storage and shipping files. Staff can now find and manage documents faster, reducing lost or outdated information. Laserfiche's API integration improved data accuracy and security for 2,000 employees.
Olmsted County
- Government Administration
- Medium
Rochester, USA
Laserfiche helped Olmsted County manage a surge in welfare assistance applications after the Affordable Care Act. The county scanned 15,000... case files and moved to digital case management. Case worker productivity increased by 20%. They only needed to hire three new staff instead of twelve. The county eliminated 125 filing cabinets and made work easier for social workers. Laserfiche enabled faster, more efficient case management.
Mackenzie District Council
- Government Administration
- Small
New Zealand
Laserfiche helped Mackenzie District Council move from basic electronic filing to a workflow orchestration engine. The council automated leave requests,... cutting processing time from minutes to seconds. Integrations with ERP and Office 365 improved efficiency and data security. The IT team now uses Laserfiche for records management and compliance. Future plans include public-facing forms and more automated solutions.
Tompkins County, NY
- Government Administration
- Medium
Ithaca, USA
Tompkins County, NY used Laserfiche to digitize over 9,000 boxes of records and automate public records requests. The county saved... $5.5 million by not building a new records facility and cut operational costs by $2.8 million in five years. Citizens now get records in 12 days instead of 28. Laserfiche improved data security, disaster recovery, and compliance. The shared service model increased transparency and efficiency across local governments.
Westbank First Nation
- Government Administration
- Medium
Westbank, Canada
Westbank First Nation used Laserfiche Forms to digitize and automate human resources processes. Before Laserfiche, staff relied on paper forms,... which caused delays and lost paperwork. Now, employees submit electronic forms that route automatically for approvals and updates. Laserfiche Workflow organizes, secures, and stores over 50 HR documents weekly. A custom portal lets staff find forms and resources easily, reducing support requests. The new system increased efficiency and independence for employees.
Cowlitz County
- Government Administration
- Medium
USA
Cowlitz County used Laserfiche to manage COVID-19 response. The county created a central document repository for incident management. Staff used... electronic forms to survey care facilities about PPE and testing. The public information team automated COVID-19 case reporting on the county website. A noncompliance inquiry form reduced 911 call center workload, closing over 160 inquiries in three weeks. Laserfiche streamlined data collection and public communication during the crisis.
North Carolina Department of Environmental Quality (NCDEQ)
- Government Administration
- Large
Raleigh, USA
Laserfiche helped the North Carolina Department of Environmental Quality automate permit processing. The agency reduced records management costs by 47%... in two years. NCDEQ recovered over $1 million in backlogged permit fees. Staff now track $5 billion in federal grant requests with better accuracy. The new system improved compliance and sped up approvals for citizens and businesses. Integrations with Microsoft Dynamics and GIS gave staff real-time project visibility.
City of Mount Pearl
- Government Administration
- Medium
Laserfiche Cloud helped the City of Mount Pearl automate workflows and improve citizen services. The city replaced manual, error-prone processes... with digital forms and automated approvals. Staff now work faster and make fewer mistakes. Residents submit forms online, saving time and reducing errors. The move to Laserfiche Cloud cut IT costs and boosted staff adoption. The city now delivers better, faster digital services to its community.
Hurunui District Council
- Government Administration
- Medium
Laserfiche replaced Hurunui District Council's legacy document management system, saving tens of thousands of dollars and streamlining operations. The council now... uses Laserfiche for document management, forms, and process automation across departments. Building consent vetting, contract management, and email archiving are now faster and more accurate. Laserfiche supports compliance, transparency, and 24/7 community engagement. Over 220 active forms help the council deliver essential services efficiently.
Mackenzie District Council
- Government Administration
- Small
Laserfiche helped Mackenzie District Council move from basic electronic filing to a workflow orchestration engine. The council integrated Laserfiche with... its ERP, automating leave requests and improving efficiency. Staff now use Laserfiche daily for secure data and recordkeeping. The IT team plans more integrations, including public-facing forms, to further automate services. Laserfiche's security and compliance features support innovation and data protection.
Idaho Department of Correction
- Government Administration
- Large
Laserfiche helped the Idaho Department of Correction digitize and integrate client information across 2,000 staff and nearly two dozen facilities. The solution eliminated... costs for physical storage and shipping files, and improved data accuracy by reducing lost or outdated information. Laserfiche API integration streamlined workflows and automated data entry, saving staff time. Digitizing medical records made information easier to find and secure. The department now plans to expand records management and automation for greater efficiency.
Samish Indian Nation
- Government Administration
- Medium
Laserfiche helped Samish Indian Nation make grant approvals 80% more efficient. The tribe replaced slow, manual paper processes with automated... workflows and e-forms. Staff now process grant applications in a single day instead of a week. Integrations with tools like Smarty and MicroBilt improved financial aid and vaccine registration. Laserfiche supports hybrid meetings and ongoing digital innovation for tribal members and staff.
Collin County, TX
- Government Administration
- Large
USA
Laserfiche helped Collin County, TX automate its early identification of mental illness process in the jail. The county replaced a... paper and email-based workflow with Laserfiche Forms and Workflow. Processing time dropped from four hours a day to just minutes. The new system highlights red flags, automates notifications, and stores all records for audits. The process now runs 24/7 and ensures compliance with regulations.
Pennyrile Area Development District
- Government Administration
- Small
USA
Pennyrile Area Development District used Laserfiche Cloud to support a hybrid workforce. They automated purchase orders, invoices, travel, and leave... requests. This cut process times by up to 50%. Staff saved a week of work per month. Managers now approve documents on mobile devices, speeding up workflows. Laserfiche helped Pennyrile ADD meet HIPAA standards for sensitive data.
Tompkins County, NY
- Government Administration
- Medium
Ithaca, USA
Tompkins County, NY, used Laserfiche to digitize 9,000 boxes of records, saving $5. 5 million in storage costs. The county...invested $400,000–$500,000 in scanning and IT upgrades. Laserfiche enabled digital records management for 19 municipalities, improving efficiency and reducing paper use. Employees now access records via web and mobile, speeding up retrieval for departments like the sheriff’s office and courts. The shared repository also cut maintenance costs and increased public transparency.
City of Denton, TX
- Government Administration
- Medium
Denton, USA
Laserfiche helped the City of Denton, TX, digitize HR records and automate hiring. The HR team reduced open-records request handling... from a full-time job to just 8–13% of one employee’s time. Integrating Laserfiche with JD Edwards HRIS and online applications streamlined document management. Supervisors now access applications remotely, cutting filing time from two weeks to one day. Staff can search records instantly and no longer risk losing paperwork.
Oakland County
- Government Administration
- Large
Oakland County, USA
Oakland County used Laserfiche to replace its old document management system. The county wanted to make government services faster and... easier for both employees and citizens. Laserfiche helped automate key processes and improved access to information across departments. Employees now spend less time on IT support. Citizens get better online access to public services and information. The county also gained better reporting and more transparency for service requests.
Oneida County
- Government Administration
- Medium
USA
Oneida County used Laserfiche to quickly move over 60% of its workforce to remote work during the COVID-19 pandemic. The county automated... key processes, including employee remote work assessments and daily health monitoring for citizens with COVID-19. Laserfiche forms helped local healthcare providers report cases and enabled the health department to track and support patients. The county also automated business impact surveys to understand and support local businesses. These solutions improved communication, collaboration, and continuity of essential services.
Red River Regional Dispatch Center
- Government Administration
- Small
Fargo, USA
Laserfiche helped Red River Regional Dispatch Center integrate with New World Systems to share documents across agencies. The center manages... over 121,000 emergency calls a year and serves multiple departments in two states. Laserfiche enabled secure, compliant records management and automated workflows, saving staff time. The solution improved document access, approvals, and security for hundreds of users. Agencies now save money weekly on clerical tasks like filing.
City of Rochester, NY
- Government Administration
- Large
Rochester, USA
Laserfiche helped the City of Rochester, NY automate public records requests. The city built an online portal for Freedom of... Information Law (FOIL) requests, cutting processing time by half. Over 4,000 requests are now handled digitally each year. Staff and citizens can track request status online. The platform also supports police and accounting processes, improving efficiency and transparency.
Town of Okotoks
- Government Administration
- Medium
Okotoks, Canada
Laserfiche helped the Town of Okotoks centralize data from 20 locations. Before, departments struggled with isolated information and slow service.... With Laserfiche, the town created a single document repository and automated over 150 forms-based processes. Staff now find documents faster and approvals happen quickly. The permitting department saves two months of admin work each year. Inspection teams deliver permits in 6–8 months instead of a year. Over 21,000 digital forms are processed in one system.
Township of King
- Government Administration
- Small
King, Canada
Laserfiche helped the Township of King centralize content and digitize records. Staff used Laserfiche to break down department silos and... improve access to information. The township replaced paper forms with electronic forms, making public services like permits and licenses available online. Automated workflows sped up approvals and service delivery. Laserfiche also supported remote work and business continuity during the pandemic.
Laserfiche helped the city of Aspen manage elections more efficiently. Before Laserfiche, judges used paper logs and made many phone... calls to verify voter information. Now, voter data and signatures are stored in Laserfiche, making check-in and ballot processing faster. Election judges use electronic forms and workflows to track ballots and new registrations. Auditing is easier and more accurate. The city reduced errors and saved time during elections.
City of O’Fallon
- Government Administration
- Medium
O'Fallon, USA
City of O’Fallon used Laserfiche WebLink to give citizens 24/7 access to public records. The city built a custom file... tree for easy document search. FOIA requests dropped by at least 50% after launch. Staff saved thousands of dollars and many hours by letting users find documents themselves. Contractors and residents now get information faster. The city plans to connect GIS maps to the portal next.
Town of Silverthorne, CO
- Government Administration
- Small
Silverthorne, USA
Laserfiche Forms helped the Town of Silverthorne, CO award 92 emergency grants to small businesses during the COVID-19 shutdown. The town used... Laserfiche to create an online application, send over 400 invitations, and collect 95 applications in one week. Staff reviewed and processed all applications digitally, cutting checks within two weeks. The process was fully remote, making it easy to manage and track documentation. Laserfiche enabled fast, organized grant distribution to support local businesses.
Education Case Studies and Customer Success Stories with Laserfiche
Kansas State University
- Education
- Large
Manhattan, USA
Kansas State University used Laserfiche to automate student services and registrar workflows. The university reduced average processing time from five... days to 11 hours, achieving a 91% efficiency gain. Staff processed 453 forms in three months, saving over 49,000 staff hours. Laserfiche integrated with the student information system, improving data accuracy and reducing manual work. Centralized document storage eliminated duplication and improved compliance.
Laserfiche helped California Baptist University digitize over 8,000 student records in one year. The university cut student record processing time... from weeks to hours using automated approvals and digital workflows. Staff now retrieve documents in seconds and nearly all registrar and accounting office processes are paperless. Automation reduced manual errors, improved compliance, and boosted staff morale. Students benefit from faster, more reliable support and clear progress tracking.
American University in Cairo (AUC)
- Education
- Large
Cairo, Egypt
Laserfiche helped the American University in Cairo modernize its records and automate campus-wide processes. The university migrated over 1 million... admissions records and processed 320,000 records in two years. Laserfiche Forms enabled online admissions, scholarship, and research grant submissions. Integrations with Ellucian Banner and SAP improved workflow and data sharing. AUC eliminated millions of paper documents, supporting its paperless and sustainability goals. Students, staff, and faculty now experience faster, more transparent services.
Southeast Kansas Education Service Center – Greenbush
- Education
- Medium
USA
Greenbush replaced its BAA compliant Google Drive with Laserfiche to manage Medicaid billing for 117 Kansas school districts. The old system... was hard to search and slowed down staff. Laserfiche made it easy to find student records and improved compliance with HIPAA and FERPA. The new platform automated invoicing and reduced manual data entry. Staff now spend more time helping students and families instead of managing paperwork.
Laserfiche helped Coppell ISD automate student enrollment and records management. The district reduced enrollment time from over a week to... just one day. Integration with eSchoolPlus SIS now creates student records in seconds. Digital cumulative folders replaced manual paperwork for 13,000+ students. Automated threat assessment and bullying investigation workflows improved student safety and reporting. Staff save time and errors are reduced across key administrative processes.
Palo Alto Unified School District
- Education
- Large
Palo Alto, USA
Laserfiche helped Palo Alto Unified School District replace its legacy content management system. The district now uses Laserfiche to automate... workflows and standardize forms across departments. Key processes like Position Control, Head Injury Protocol, and student records are now digital and integrated. Staff save time, reduce manual work, and improve accuracy. The district can focus more resources on student outcomes and less on paperwork.
Linn-Benton Community College
- Education
- Medium
Albany, USA
Laserfiche helped Linn-Benton Community College cut transcript review time from six weeks to one. The college used Laserfiche to let... students upload transcripts online and get fast, clear updates. Staff now get automatic assignments and real-time workload management. Students receive instant, personalized instructions. The new process reduced phone calls and improved communication for over 22,000 students.
Keller Independent School District
- Education
- Large
Keller, USA
Keller Independent School District used Laserfiche Forms to manage bullying and harassment investigations. The district replaced a manual process with... electronic forms, making it easier to report incidents and track investigations. Timers and automated notifications help ensure compliance with federal law, requiring investigations to finish in 10 business days. Administrators now see more incidents reported and can spot trends using annual reports. The new system helps both students and staff respond faster and more effectively to incidents.
Laserfiche helped California Baptist University automate student records management. The university reduced processing time from weeks to hours with automated... approvals. Staff can now retrieve student documents in seconds, eliminating manual searches. Over 8,000 student records were digitized in one year. The registrar and accounting offices achieved nearly 100% paperless workflows. Automation improved compliance, accuracy, and staff morale across departments.
Kansas State University used Laserfiche to automate student services in the registrar’s office. Staff reduced average processing time from five... days to 11 hours, a 91% efficiency gain. In three months, they processed 453 forms and saved over 49,000 staff hours. The cloud platform replaced paper forms and manual email routing with electronic workflows. Staff now access accurate data faster and deliver more reliable service to students.
Palo Alto Unified School District (PAUSD)
- Education
- Large
Laserfiche replaced PAUSD's legacy ECM system, integrating with Infinite Campus and ERP to automate workflows. The district standardized key processes... like Position Control and Head Injury Protocol, improving efficiency and responsiveness. Staff now use digital forms, reducing manual work and errors. Laserfiche empowers teams to focus on student outcomes and supports a digital-first approach across departments.
Grand Prairie Independent School District (GP ISD)
- Education
- Large
Laserfiche helped Grand Prairie ISD save over 12,000 hours each year by digitizing student document workflows. The district replaced slow,... paper-based processes with instant digital uploads. Staff no longer print and scan files, cutting labor costs and delays. Student services improved with faster, more secure document management. The solution delivered thousands of dollars in annual savings.
Coppell Independent School District (ISD)
- Education
- Large
Laserfiche helped Coppell ISD cut student enrollment time from over a week to just one day. The district automated manual... document management and integrated Laserfiche with their SIS, creating student records in 5-10 seconds. Digital cumulative folders now store all student documents, reducing errors and lost files. Automation improved threat assessment and bullying investigation processes, cutting turnaround from a week to one day. Staff save time and ensure student safety with streamlined workflows and instant notifications.
Southeast Kansas Education Service Center – Greenbush
- Education
- Medium
Laserfiche helped Greenbush simplify Medicaid billing for 117 Kansas school districts. The old Google Drive system was hard to search... and slowed staff. Laserfiche made records easy to find and improved compliance. Staff now spend less time on paperwork and more time helping students. Automation also sped up invoicing and reduced manual work.
Southwestern College used Laserfiche Forms to improve academic planning and class scheduling. The college replaced manual, paper-based processes with a... digital solution. Staff now manage student course loads and degree planning from a central menu. Reports help predict course demand and support student needs. The new system saves time and helps the college budget more accurately for the next year.
Texas A&M University-Texarkana
- Education
- Medium
Texarkana, USA
Texas A&M University-Texarkana used Laserfiche to digitize its HEERF awarding process. The university built an online application form to collect... and verify student eligibility for emergency aid. With Laserfiche, they quickly distributed over $762,000 to 467 students. The process was secure, transparent, and compliant with audit requirements. Texarkana was among the first in Texas to deliver GEER State Grant funds to students in need.
Texas A&M University System
- Education
- Very Large
College Station, USA
Texas A&M University System used Laserfiche enterprise content management as a shared service. The system helped all schools and departments... store and share documents. It reduced paper-related costs and saved filing cabinet space. The shared service improved records management and made compliance easier. Users gained faster account and purchase processing. The solution also supported disaster recovery and remote access to documents.
Texas A&M University’s College of Engineering
- Education
- Large
College Station, USA
Texas A&M University’s College of Engineering used Laserfiche ECM to automate HR onboarding. The new system cut 45 minutes from... each onboarding process. Over 3,400 hires in a year saved about 2,600 staff hours and over $100,000. Laserfiche Forms and Workflow removed paper and in-person steps. Staff can now find employee records faster and support audits more easily.
University of Ha’il used Laserfiche ECM to automate document workflows across 97 departments. The university replaced paper-based communication with digital... workflows, improving transparency and efficiency. Over 700 users now work in real-time without system slowdowns. Mobile access lets staff manage tasks from anywhere. Training and leadership support helped drive adoption of the new digital campus system.
Papua New Guinea Department of Education
- Education
- Large
Port Moresby, Papua New Guinea
Laserfiche Forms helped the Papua New Guinea Department of Education digitize its requisition management. The department replaced slow, paper-based processes... with automated workflows. Staff now submit and track requests online, cutting approval times from months to weeks. Automated reporting helps leaders spot bottlenecks and make better decisions. The department saves time and resources, focusing more on improving education.
Chinook’s Edge School Division
- Education
- Large
Canada
Laserfiche helped Chinook’s Edge School Division automate field trip management for 11,000 students. The new digital process cut teacher prep... time from four hours to 30 minutes and parent time from 30 minutes to one minute. In the first year, 758 field trips were processed, saving 57,000 pieces of paper and $100,000 in costs. Staff now manage all trips with just three people. Laserfiche also automated HR and administrative tasks, saving over 1,000 hours annually.
Laserfiche helped the American University of Beirut automate fundraising tasks. The university processed 5,000 donations per year, with each taking... up to 10 days. After using Laserfiche, processing time dropped to two days. Staff saved nearly $30,000 and reduced paper use by 75%. The solution made donation management faster, more transparent, and secure.
New Caney Independent School District
- Education
- Medium
New Caney, USA
Laserfiche helped New Caney Independent School District digitize over 2 million student records and 370,000 HR files. The district cut... enrollment processing time by 75% and saved $330,000 by avoiding outsourced scanning. Paper use dropped by 40%. Staff and parents now access records online, improving compliance and daily operations. Laserfiche forms and workflow automation streamlined HR, enrollment, and public information requests across 23 campuses.
King’s University College (UWO)
- Education
- Medium
London, Canada
King’s University College used Laserfiche to digitize student forms and automate business processes. The college managed a 49% increase in... applications and raised its admission average from 75% to 79%. Laserfiche enabled remote work and improved student retention during the pandemic. Staff replaced paper admissions forms with electronic ones and automated manual tasks. The college also streamlined scholarship applications and academic counseling, leading to faster service and better student experiences.
St. Louis Public School District
- Education
- Large
St. Louis, USA
Laserfiche helped St. Louis Public School District digitize 80% of HR records. Staff now access documents instantly, instead of waiting... 48 hours. Hiring requisitions dropped from three weeks to three hours. The HR team can quickly process W2s, emergency info, and transcripts. Teachers benefit from fast, reliable record retrieval. Laserfiche automation improved HR efficiency and transparency.
The Harris Center for Mental Health and IDD
- Hospital & Health Care
- Large
Houston, USA
Laserfiche helped The Harris Center automate 90 tasks and save over 50 hours per week. The center improved contract approvals,... cutting the process from up to 90 days to just one hour. Reporting accuracy increased, supporting compliance and better funding. Staff now complete critical Medicaid surveys at a 100% rate, up from 55-60%. Laserfiche Forms and workflow automation replaced manual, paper-based processes, boosting efficiency and data security.
Nueces Center for Mental Health and Intellectual Disabilities (NCMHID)
- Hospital & Health Care
- Medium
Laserfiche process automation helped NCMHID cut process time by up to 99%. Staff now spend less time on paperwork and... more on patient care. Incident report efficiency improved by 90% with automated forms and workflows. Records retrieval is now 30 times faster, supporting HIPAA compliance. Travel reimbursement and audits are completed in seconds, not days.
Louisiana Patient’s Compensation Fund (PCF)
- Hospital & Health Care
- Medium
Laserfiche helped the Louisiana Patient’s Compensation Fund cut physical storage by 97%. Records retrieval time dropped by 99%, from days... to minutes. The organization doubled its records processing capacity. Staff now manage legal, claims, and HR documents faster and with fewer errors. Laserfiche’s automation and integration features improved compliance and reduced onboarding time.
Alabama Department of Mental Health
- Hospital & Health Care
- Large
Montgomery, USA
Laserfiche helped the Alabama Department of Mental Health digitize all patient records. Staff can now find patient data in just... three clicks. The department eliminated the need for a new warehouse, saving money for patient services. Clinicians and nurses access records quickly, improving patient care. Integration with the CoCentrix medical system reduced repetitive data entry. The agency increased compliance and maintained Medicaid and Medicare funding.
Symbria Inc. used Laserfiche Forms and Workflow to automate patient plan of care processing. The company replaced manual faxing and... delivery with electronic routing and validation. Each skilled nursing facility now saves five hours per week. Rehab Program Managers spend less time on paperwork and more on patient care. Laserfiche ensures secure document access for compliance in healthcare.
Nature Coast Women’s Care and Family Medicine Clinic
- Hospital & Health Care
- Small
Tallahassee, USA
Nature Coast Women’s Care and Family Medicine Clinic used Laserfiche Cloud to automate new patient intake. Patients now fill out... digital forms from home, reducing lobby wait times by 75%. The process ensures all required information is captured and eliminates handwriting errors. Staff review and approve forms before pushing data to eClinicalWorks. This paperless workflow improves efficiency and reduces disease exposure risk.
Nature Coast Women's Care & Family Medicine
- Hospital & Health Care
- Small
Tallahassee, USA
Laserfiche Cloud helped Nature Coast Women's Care & Family Medicine automate patient intake. The clinic replaced paper forms with digital... forms, cutting patient wait times by 75%. Staff now receive patient info online and push it directly to their electronic health records system. This change reduced errors and improved patient experience, especially during COVID-19. The clinic plans to expand automation to HR and finance processes.
Community Health Centers (CHCFL)
- Hospital & Health Care
- Medium
Orlando, USA
Laserfiche helped Community Health Centers automate accounts payable. The organization cut invoice processing time by 50%. Staff now spend less... time on manual data entry and more time on patient care. Laserfiche integrates with Abila MIP Fund Accounting, making workflows seamless. The solution reduced errors and improved efficiency across 16 locations. CHCFL plans to expand automation to more finance processes.
Symbria used Laserfiche to automate its plan of care document process. This change saved each rehab program manager two to... five hours per week. The new digital workflow removed manual tasks and let therapists focus on patient care. Symbria now manages documents faster and with fewer errors. The company also automated HR and accounts payable processes for more efficiency.
Financial Services Case Studies and Customer Success Stories with Laserfiche
Rehmann
- Financial Services
- Large
Grand Rapids, USA
Rehmann used Laserfiche Forms to automate workflows and improve compliance. The firm opened 600 new accounts and brought in $400... million in new assets in 2023. Integrating Salesforce with Laserfiche reduced manual data entry and saved up to 8,000 employee hours per year. Automated processes now handle client onboarding, agreement approvals, and trade requests. Compliance audits are faster and less resource-intensive. Implementation time for new processes dropped from six months to 30 days.
Laserfiche helped Stonehage Fleming automate over 200 workflows across 19 offices. The company saved over $150,000 and 100,000 hours by... streamlining approval processes and reducing manual tasks. Integrations with Microsoft Dynamics 365, DocuSign, and other platforms cut down on data entry and improved compliance. Standardized business development and client onboarding increased efficiency and collaboration. Laserfiche's security tools supported strict information governance and regulatory needs.
Public Service Social Security Fund (PSSSF)
- Financial Services
- Large
Laserfiche helped Public Service Social Security Fund cut benefit processing times by over 90%, from up to 60 days to just 3–5 days. The fund integrated... Laserfiche to automate workflows, centralize records, and improve document security. Staff and members now access records quickly, boosting satisfaction. The shift to digital saved costs and freed up office space. Laserfiche supports PSSSF’s goal of full automation and better decision-making.
Laserfiche helped GMX Seguros cut claims processing time from over 15 days to under five. The insurer saw a 75%... increase in claims handling capacity. Other business areas grew by 20% to 30%. Laserfiche automated policy management, compliance, and document storage. GMX Seguros freed up office space and improved audit readiness. The company now handles 50,000–60,000 claims per year with faster, more efficient workflows.
Stonehage Fleming
- Financial Services
- Very Large
Laserfiche helped Stonehage Fleming automate workflows across 19 offices and 14 countries. The company saved over $150,000 and 100,000 hours... by streamlining approval processes and reducing manual work. Integrations with Microsoft Dynamics 365, DocuSign, and other platforms improved efficiency and data accuracy. Standardized processes increased consistency and collaboration. Laserfiche also enhanced security and compliance for client data management.
Bath Building Society
- Financial Services
- Small
Laserfiche Cloud helped Bath Building Society cut mortgage processing time by 30%. The Society used dynamic digital forms and workflow... automation to replace manual, paper-based processes. Employees and brokers now spend less time on repetitive tasks and more on service. Compliance is built into the system, reducing risk and manual effort. The solution improved data quality, decision-making, and customer experience.
Laserfiche helped CATIC automate and digitize key processes. The company saved over $325,000 each year. Some workflows became up to... 90% more efficient. Claims processing is now 50% faster. CATIC improved records management and compliance. Staff can handle more work without hiring new people.
An independent investment advisory firm
- Financial Services
- Medium
Laserfiche helped an independent investment advisory firm cut new account opening time from up to seven days to just 30 minutes. The firm integrated... Laserfiche with DocuSign, Tamarac CRM, and Laser App to automate paperwork and signatures. This change saved the firm over 40,000 hours annually and improved audit preparation. The solution also ensured SEC and FINRA compliance with detailed document tracking and security features.
Manufacturing Case Studies and Customer Success Stories with Laserfiche
Monómeros
- Manufacturing
- Large
Barranquilla, Colombia
Laserfiche helped Monómeros cut accounts payable cycle time from 72 hours to just 10 minutes. The company integrated Laserfiche with... SAP ERP to automate invoice processing and meet Colombia's electronic invoicing rules. Monómeros now processes about 1,500 invoices monthly with improved traceability and compliance. The solution also enhanced inventory management and sustainability. Employees can submit reimbursement requests digitally, speeding up internal workflows.
4Front Engineered Solutions
- Manufacturing
- Large
Dallas, USA
Laserfiche helped 4Front Engineered Solutions automate manual order management and accounts payable processes. The company centralized information across nine North... American facilities, improving accuracy and accountability. Employees now access and manage documents digitally, boosting productivity and enabling remote work. Integration with ERP and automated workflows reduced errors and sped up approvals. 4Front saved time on paper-based tasks and improved customer service responsiveness.
Laserfiche helped Monómeros automate accounts payable and meet Colombia's e-invoicing mandate. The company integrated Laserfiche with SAP ERP to digitize... and process invoices. This cut the AP cycle from 72 hours to just 10 minutes. Monómeros improved compliance, traceability, and inventory management. The solution also enhanced sustainability and customer service.
Laserfiche helped Airline Hydraulics automate and standardize data processes. The company cut RMA process steps by over 50% and reduced... staff involvement by 60%. Airline Hydraulics increased revenue by 25% in five years without adding staff. Laserfiche Forms and workflow improved data accuracy and eliminated manual entry. Integration with Epicor ERP saved $2.5 million in replacement costs. Staff now focus on higher-value tasks and process optimization.
Laserfiche helped Monómeros automate accounts payable and meet Colombia's e-invoicing rules. The company integrated Laserfiche with SAP ERP to digitize... invoices and cut AP cycle time from 72 hours to 10 minutes. Monómeros improved traceability, compliance, and inventory management. The solution also boosted sustainability and customer service. Monómeros now processes about 1,500 invoices per month with much higher efficiency.
Laserfiche improved Orano's records management and process automation. Orano creates hundreds of records weekly and must meet strict compliance rules.... Laserfiche standardized document management and automated workflows, making information management 10-50% more efficient. Staff now retrieve documents faster and regulatory compliance is stronger. Automated processes cut shipping release time from three days to one to two hours.
Kore Logistics
- Transportation/Trucking/Railroad
- Small
Canada
Laserfiche helped Kore Logistics triple its package handling from 10,000 to 30,000 per month. The company automated inventory tracking, delivery... acceleration, and damage documentation. Dock searches dropped from over 60 to just 7 during peak times. Integration with DispatchTrack improved pick list generation and proof of delivery management. Kore Logistics saved up to 8,000 employee hours per year and enhanced customer experience.
DHL
- Transportation/Trucking/Railroad
- Very Large
Bonn, Germany
DHL used Laserfiche to digitize flight documentation, saving up to 8,000 employee hours per year. Pilots now access all flight... info on iPads, removing the need for paper copies and reducing risk. HR and maintenance processes are automated, with reminders for certifications and digital employee records. Laserfiche helps DHL track data, streamline approvals, and improve control. The IT team finds Laserfiche flexible and easy to scale as new needs arise.
DHL
- Transportation/Trucking/Railroad
- Very Large
Laserfiche helped DHL automate and digitize flight records, saving up to 8,000 employee hours per year. The IT team used... Laserfiche Cloud to manage electronic flight bag processes, HR records, and mechanic certifications. Pilots now access documents on iPads, reducing paper use and risk of accidents. Automated reminders prevent certification lapses. DHL scaled from 30 to 200 users without performance loss. Laserfiche improved efficiency, sustainability, and control across operations.
Avis Fleet Services
- Transportation/Trucking/Railroad
- Medium
Johannesburg, South Africa
Laserfiche helped Avis Fleet Services cut paper use and speed up customer service. Staff used to sort 85,000 paper documents... a month. Now, over 183 employees use Laserfiche to manage documents online. The company integrated Laserfiche with its fleet management and financial systems. This made billing, claims, and fine processing much faster. About 20% of customers now get bills online, reducing printing and storage costs. Productivity increased across seven departments without hiring more staff.
Hospitality Case Studies and Customer Success Stories with Laserfiche
Mille Lacs Corporate Ventures
- Hospitality
- Large
Onamia, USA
Mille Lacs Corporate Ventures moved its corporate operations to Laserfiche Cloud. The company manages two casinos and employs nearly 3,000... people. Laserfiche Cloud helped automate contract management and purchase order workflows. Processes that took weeks now take hours. Employees can now work remotely and complete approvals from anywhere. The transition improved efficiency and reduced bottlenecks across the business.
Laserfiche helped Beachwalk Resort automate contract management and improve PCI compliance. Staff now use digital workflows to manage rental agreements... and owner information. This change reduced manual filing and made it easier to retrieve documents. Owners can access contracts remotely and in their preferred language. Credit card dispute resolution now takes minutes instead of days. The resort delivers faster, more responsive service to owners and guests.
Construction Case Studies and Customer Success Stories with Laserfiche
Premium Packing
- Construction
- Medium
Salinas, USA
Premium Packing used Laserfiche Forms and Workflow to automate onboarding for 900-950 seasonal employees each year. The old process required... a 14-page packet and manual data entry. Now, supervisors use iPads and digital forms in the field. Processing time was cut in half. Audits and document retention are now much easier and faster.
PERI Formwork Scaffolding Engineering Ltd
- Construction
- Large
South Africa
Laserfiche helped PERI Formwork Scaffolding Engineering Ltd, a global construction manufacturer, cut invoice processing from weeks to one day. The company built... a web portal for staff and customers to access statements and invoices online. This improved customer experience and regulatory transparency. PERI saved $75,000 a year in printing and paper costs. Staff and customers gave very positive feedback on the new system.
Legal Services Case Studies and Customer Success Stories with Laserfiche
Notaría 9 de Mexicali B.C.
- Legal Services
- Small
Mexicali, Mexico
Laserfiche helped Notaría 9 de Mexicali B. C. digitize and automate legal document management. The firm saw a 450% increase...in some business segments. Living trust creation time dropped from six hours to just 15 minutes. Staff did not need to grow at the same rate as business volume. Laserfiche enabled secure, compliant workflows and seamless integration with government systems.
Notaría 9 de Mexicali B.C.
- Legal Services
- Medium
Laserfiche helped Notaría 9 de Mexicali B. C. automate legal document management and meet strict regulatory needs. The firm saw...a 450% increase in some business segments and cut living trust creation time from six hours to 15 minutes. Laserfiche enabled secure, centralized records, process automation, and seamless integration with government systems. Notaría 9 managed more client orders without increasing staff at the same rate. The solution built trust with clients and regulators while driving digital innovation in legal services.
Banking Case Studies and Customer Success Stories with Laserfiche
Luminus Financial
- Banking
- Small
Toronto, Canada
Luminus Financial used Laserfiche to digitize all member documentation after a merger. The credit union automated member onboarding, saving 1,800... staff hours each year. Wire transfer processing was streamlined, saving an additional 450 hours annually. Laserfiche improved compliance, audit processes, and made future acquisitions easier. Staff now use Laserfiche daily for tasks from member management to board voting.
Laserfiche Cloud helped Bath Building Society cut mortgage processing time by 30%. The Society replaced a 100-question paper form with... a dynamic digital form. This made it easier for applicants and staff to complete and review applications. Employees now spend less time on manual tasks and more on service. The new system also improved compliance and data quality. Email volume for payment approvals dropped from 200 per day to just a handful.
Archdiocese of Perth
- Religious Institutions
- Medium
Perth, Australia
Laserfiche helped the Archdiocese of Perth digitize and preserve records dating back to the 1840s. The organization unified historical and... contemporary documents in one secure system. Staff now access information in real time, saving hundreds of hours each year. Automation improved service for 110 parishes and streamlined community support. Laserfiche also made it easier for people across Australia to access heritage records.
Catholic Archdiocese of Perth
- Religious Institutions
- Medium
Laserfiche helped the Catholic Archdiocese of Perth digitize and preserve records dating back to the 1840s. The Archdiocese used Laserfiche... to create a single source of truth for 200 employees and automate workflows across 110 parishes. Staff now access information in real time, saving hundreds of hours each year. Laserfiche improved efficiency, safeguarded history, and made records accessible nationwide. The Archdiocese plans to expand automation and move to the cloud for even broader access.
Medical Practice Case Studies and Customer Success Stories with Laserfiche
Computerized Management Services
- Medical Practice
- Small
Los Angeles, USA
Laserfiche helped Computerized Management Services digitize and automate medical billing documents. The company processes thousands of documents daily from over... 100 locations. Laserfiche Quick Fields and Workflow tools eliminated manual data entry and filing. Coding turnaround dropped from 5-10 days on paper to 48-72 hours with Laserfiche. Staff can now retrieve documents quickly and improve productivity across teams.
Events Services Case Studies and Customer Success Stories with Laserfiche
The Maryland Theatre
- Events Services
- Small
Laserfiche helped the Maryland Theatre digitize and automate event management. The team replaced paper files with centralized digital records and... automated workflows. Staff now make faster decisions and deliver better client experiences. Laserfiche integrations with Microsoft 365 and Outlook improved collaboration. The theatre hired an extra staff member to support its growing schedule. Productivity and documentation quality increased across departments.
Entertainment Case Studies and Customer Success Stories with Laserfiche
Maryland Theatre
- Entertainment
- Small
Hagerstown, USA
Maryland Theatre used Laserfiche to digitize and automate event management. The team replaced paper files with digital workflows, improving documentation... and collaboration. Staff now manage over 300 events a year with faster decisions and better client experiences. Laserfiche enabled hiring an extra staff member to support growth. Integrations with Microsoft 365 and Outlook further streamlined operations. The theatre saw higher productivity and fewer errors across departments.
Enterprise & Training Company (ETC)
- Non Profit Organization Management
- Medium
Australia
Laserfiche helped Enterprise & Training Company (ETC) automate customer onboarding. ETC managed a 100% increase in caseload without hiring more... staff. The team placed job seekers 50% faster than competitors. Automation saved 10-15 minutes per customer and $1.6 million in staffing costs. Staff now spend more time helping customers and less on paperwork. Compliance and audit processes are easier with digital workflows.
Oil & Energy Case Studies and Customer Success Stories with Laserfiche
Orano
- Oil & Energy
- Very Large
Paris, France
Laserfiche helped Orano manage hundreds of records each week. The company automated document workflows and improved compliance. Staff now find... records in seconds using OCR and standardized templates. Laserfiche cut shipping release times from three days to two hours. Orano saw up to 50% more efficiency in information management. Automated supplier approvals now take 15 minutes instead of weeks.
Enterprise & Training Company (ETC)
- Professional Services
- Medium
Laserfiche helped Enterprise & Training Company (ETC) automate onboarding and compliance. ETC managed a 100% increase in caseload without hiring... more staff. The team placed job seekers 50% faster than competitors. Automation saved 10-15 minutes per customer and $1.6 million in salary costs. Staff now spend more time helping customers and less on paperwork.
Insurance Case Studies and Customer Success Stories with Laserfiche
CATIC
- Insurance
- Medium
Rocky Hill, USA
Laserfiche helped CATIC automate manual, paper-heavy processes. CATIC migrated content from a legacy system and used Laserfiche to streamline workflows... like CATICTrac, records management, claims, and compliance. The company saved over $325,000 each year and made some processes up to 90% more efficient. Claims processing became 50% faster, and policy request wait times dropped from 11 days to 6. CATIC increased capacity without hiring more staff.
Real Estate Case Studies and Customer Success Stories with Laserfiche
NWFM
- Real Estate
- Small
Yakima, USA
Laserfiche helped NWFM automate accounts payable, saving hundreds of thousands of dollars. Invoice processing capacity grew by over 300%. NWFM... now processes more than 1,000 invoices monthly, up from 250. The digital system increased accuracy and transparency for investors. NWFM also identified $14,000 in annual billing errors and returned $72,000 in unused chemicals. The solution supports company growth and connects remote teams.
Pharmaceuticals Case Studies and Customer Success Stories with Laserfiche
MilliporeSigma
- Pharmaceuticals
- Very Large
Burlington, USA
Laserfiche helped MilliporeSigma cut review and approval time for testing data by 85%. The STARS system centralized and standardized packaging... test data, reducing manual errors and improving compliance. Staff now use mobile forms to input and track test results, making audits easier. The lab team reclaimed time to explore new packaging materials and respond faster to service tickets. The new process is easier for new team members to learn and supports ongoing innovation.
Smith County launches new website - Tyler Morning Telegraph
Smith County has launched a new website featuring enhanced accessibility and user experience. The site now uses Laserfiche for document... storage, allowing residents to view and search documents efficiently. This integration aims to improve community engagement and communication with local government.