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Government Administration Case Studies and Customer Success Stories with Laserfiche

City of Tucson - Government Administration - Large

Tucson, USA

Laserfiche helped the City of Tucson digitize over 300 public forms, making it easier for residents to access city services online. The city automated... workflows across 18 departments, reducing manual paperwork and delays. Employee badge processing time dropped by 60%, cutting onboarding from weeks to days. Tucson also updated hundreds of forms to meet ADA compliance, improving accessibility for all residents. The city avoided extra software costs by customizing Laserfiche Forms for accessibility.

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Long Beach Police Department - Government Administration - Large

Long Beach, USA

Long Beach Police Department used Laserfiche to power the GUIDES app. Officers gained real-time access to shelter, mental health, and... substance use resources. Referrals are now submitted in seconds and followed up within 24 hours. The app connects law enforcement, prosecutors, and service providers for coordinated care. Individuals are linked to treatment, shelter, and case management faster. Laserfiche ensures secure data sharing and compliance with criminal justice standards.

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North Carolina Department of Environmental Quality (NCDEQ) - Government Administration - Large

Raleigh, USA

Laserfiche helped the North Carolina Department of Environmental Quality automate permit processing. The agency cut records management costs by 47%... in two years. They recovered over $1 million in backlogged permit fees. Staff now track $5 billion in federal grant requests with better accuracy. The new system improved compliance and sped up approvals for citizens and businesses. NCDEQ now delivers faster, more transparent service while protecting the environment.

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City of Acworth - Government Administration - Small

Acworth, USA

Laserfiche helped the City of Acworth automate over 8,900 invoices each year. Staff saved more than 100 hours annually using... AI document summarization. Invoice workflow adoption increased by 33%. Digital check request submissions grew by 27%. Citizen engagement rose 71% after launching digital forms. The city now processes records faster and serves over 22,000 residents more efficiently.

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Town of Paradise - Government Administration - Medium

Paradise, Canada

Laserfiche helped the Town of Paradise digitize over 400,000 files since 2015. The municipality increased back-office efficiency by 30% and... cut processing time for enforcement reporting by 37%. Automated workflows and digital forms improved building inspections, accounts payable, and correspondence management. Staff now access information remotely, respond faster to residents, and maintain business continuity during disruptions. The town continues to expand digital services for employees and citizens.

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Samish Indian Nation - Government Administration - Small

Anacortes, USA

Laserfiche helped Samish Indian Nation automate manual processes. Grant approvals became 80% more efficient. Staff can now process grant applications... in a single day instead of a week. Automated workflows improved financial aid distribution and vaccine registration. Digital solutions also enabled secure online council meetings for members worldwide. Laserfiche is now the main tool for process automation at Samish.

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Idaho Department of Correction - Government Administration - Large

Boise, USA

Laserfiche helped the Idaho Department of Correction digitize and integrate client information across 21 facilities. The department used Laserfiche to... automate data entry, standardize records, and connect with external providers. By digitizing medical records and automating workflows, IDOC eliminated costs for physical storage and shipping files. Staff can now find and manage documents faster, reducing lost or outdated information. Laserfiche's API integration improved data accuracy and security for 2,000 employees.

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Mackenzie District Council - Government Administration - Small

New Zealand

Laserfiche helped Mackenzie District Council move from basic electronic filing to a workflow orchestration engine. The council automated leave requests,... cutting processing time from minutes to seconds. Integrations with ERP and Office 365 improved efficiency and data security. The IT team now uses Laserfiche for records management and compliance. Future plans include public-facing forms and more automated solutions.

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Olmsted County - Government Administration - Medium

Rochester, USA

Laserfiche helped Olmsted County manage a surge in welfare assistance applications after the Affordable Care Act. The county scanned 15,000... case files and moved to digital case management. Case worker productivity increased by 20%. They only needed to hire three new staff instead of twelve. The county eliminated 125 filing cabinets and made work easier for social workers. Laserfiche enabled faster, more efficient case management.

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Tompkins County, NY - Government Administration - Medium

Ithaca, USA

Tompkins County, NY used Laserfiche to digitize over 9,000 boxes of records and automate public records requests. The county saved... $5.5 million by not building a new records facility and cut operational costs by $2.8 million in five years. Citizens now get records in 12 days instead of 28. Laserfiche improved data security, disaster recovery, and compliance. The shared service model increased transparency and efficiency across local governments.

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Westbank First Nation - Government Administration - Medium

Westbank, Canada

Westbank First Nation used Laserfiche Forms to digitize and automate human resources processes. Before Laserfiche, staff relied on paper forms,... which caused delays and lost paperwork. Now, employees submit electronic forms that route automatically for approvals and updates. Laserfiche Workflow organizes, secures, and stores over 50 HR documents weekly. A custom portal lets staff find forms and resources easily, reducing support requests. The new system increased efficiency and independence for employees.

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Cowlitz County - Government Administration - Medium

USA

Cowlitz County used Laserfiche to manage COVID-19 response. The county created a central document repository for incident management. Staff used... electronic forms to survey care facilities about PPE and testing. The public information team automated COVID-19 case reporting on the county website. A noncompliance inquiry form reduced 911 call center workload, closing over 160 inquiries in three weeks. Laserfiche streamlined data collection and public communication during the crisis.

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North Carolina Department of Environmental Quality (NCDEQ) - Government Administration - Large

Raleigh, USA

Laserfiche helped the North Carolina Department of Environmental Quality automate permit processing. The agency reduced records management costs by 47%... in two years. NCDEQ recovered over $1 million in backlogged permit fees. Staff now track $5 billion in federal grant requests with better accuracy. The new system improved compliance and sped up approvals for citizens and businesses. Integrations with Microsoft Dynamics and GIS gave staff real-time project visibility.

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City of Mount Pearl - Government Administration - Medium

Laserfiche Cloud helped the City of Mount Pearl automate workflows and improve citizen services. The city replaced manual, error-prone processes... with digital forms and automated approvals. Staff now work faster and make fewer mistakes. Residents submit forms online, saving time and reducing errors. The move to Laserfiche Cloud cut IT costs and boosted staff adoption. The city now delivers better, faster digital services to its community.

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Hurunui District Council - Government Administration - Medium

Laserfiche replaced Hurunui District Council's legacy document management system, saving tens of thousands of dollars and streamlining operations. The council now... uses Laserfiche for document management, forms, and process automation across departments. Building consent vetting, contract management, and email archiving are now faster and more accurate. Laserfiche supports compliance, transparency, and 24/7 community engagement. Over 220 active forms help the council deliver essential services efficiently.

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Mackenzie District Council - Government Administration - Small

Laserfiche helped Mackenzie District Council move from basic electronic filing to a workflow orchestration engine. The council integrated Laserfiche with... its ERP, automating leave requests and improving efficiency. Staff now use Laserfiche daily for secure data and recordkeeping. The IT team plans more integrations, including public-facing forms, to further automate services. Laserfiche's security and compliance features support innovation and data protection.

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Idaho Department of Correction - Government Administration - Large

Laserfiche helped the Idaho Department of Correction digitize and integrate client information across 2,000 staff and nearly two dozen facilities. The solution eliminated... costs for physical storage and shipping files, and improved data accuracy by reducing lost or outdated information. Laserfiche API integration streamlined workflows and automated data entry, saving staff time. Digitizing medical records made information easier to find and secure. The department now plans to expand records management and automation for greater efficiency.

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Samish Indian Nation - Government Administration - Medium

Laserfiche helped Samish Indian Nation make grant approvals 80% more efficient. The tribe replaced slow, manual paper processes with automated... workflows and e-forms. Staff now process grant applications in a single day instead of a week. Integrations with tools like Smarty and MicroBilt improved financial aid and vaccine registration. Laserfiche supports hybrid meetings and ongoing digital innovation for tribal members and staff.

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Texas Higher Education Coordinating Board (THECB) - Government Administration - Medium

Austin, USA

Laserfiche helped the Texas Higher Education Coordinating Board process over 1. 5 million documents yearly. The agency built 29 automated...workflows to route documents and streamline payment processing. Laserfiche reduced document processing times by up to 24 hours and cut staffing expenses by 66%. Staff productivity increased, and error rates dropped to just two percent. The agency saved about 30% in operating expenses in the first year.

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Oakland County - Government Administration - Large

Oakland County, USA

Oakland County used Laserfiche to replace its old document management system. The county wanted to make government services faster and... easier for both employees and citizens. Laserfiche helped automate key processes and improved access to information across departments. Employees now spend less time on IT support. Citizens get better online access to public services and information. The county also gained better reporting and more transparency for service requests.

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Pennyrile Area Development District - Government Administration - Small

USA

Pennyrile Area Development District used Laserfiche Cloud to support a hybrid workforce. They automated purchase orders, invoices, travel, and leave... requests. This cut process times by up to 50%. Staff saved a week of work per month. Managers now approve documents on mobile devices, speeding up workflows. Laserfiche helped Pennyrile ADD meet HIPAA standards for sensitive data.

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Tompkins County, NY - Government Administration - Medium

Ithaca, USA

Tompkins County, NY, used Laserfiche to digitize 9,000 boxes of records, saving $5. 5 million in storage costs. The county...invested $400,000–$500,000 in scanning and IT upgrades. Laserfiche enabled digital records management for 19 municipalities, improving efficiency and reducing paper use. Employees now access records via web and mobile, speeding up retrieval for departments like the sheriff’s office and courts. The shared repository also cut maintenance costs and increased public transparency.

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County of Newell - Government Administration - Small

Canada

Laserfiche helped the County of Newell digitize and automate key business processes. The county made public records accessible through a... web portal, reducing manual work for staff. Accounts payable automation increased value-added time by 27% and improved invoice accuracy. Health and safety training documentation saw inaccuracy drop from 58% to below 10%, and process time fell from 135 days to 5.2 days. Laserfiche integrations streamlined workflows across departments, supporting compliance and better service for residents.

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Ministry of Human Resources & Emiratisation (formerly Ministry of Labour) - Government Administration - Large

Dubai, UAE

Laserfiche helped the Ministry of Human Resources & Emiratisation digitize all employee records. The ministry automated document capture and indexing... for over 1,200 staff files. This reduced document retrieval times from days to seconds. The solution saved AED 700,000 over three years. Security and disaster recovery improved with regular backups and distributed storage. Staff found Laserfiche easy to use and quick to implement.

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City of Santa Monica - Government Administration - Medium

Santa Monica, USA

Laserfiche helped the City of Santa Monica save over 180,000 staff hours in three and a half years. The city integrated... Laserfiche with DocuSign to reduce paper use and boost sustainability. During the pandemic, 80% of staff moved to remote work in just 36 hours. Laserfiche workflows enabled a seamless user experience for both virtual and on-site work. The city now delivers better services at lower cost and with less friction for residents.

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City of Eugene - Government Administration - Large

Eugene, USA

Laserfiche Rio helped the City of Eugene solve licensing and IT challenges. The city consolidated four separate Laserfiche systems into... one enterprise platform. This move enabled unlimited servers, named user licenses, and centralized IT support. Departments gained access to advanced features like workflow automation and records management. The city improved information sharing, security, and efficiency across all departments. Staff now use automation to maintain service levels despite reduced headcount.

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Township of King - Government Administration - Small

King, Canada

Laserfiche helped the Township of King centralize content and digitize records. Staff used Laserfiche to break down department silos and... improve access to information. The township replaced paper forms with electronic forms, making public services like permits and licenses available online. Automated workflows sped up approvals and service delivery. Laserfiche also supported remote work and business continuity during the pandemic.

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City of Long Beach - Government Administration - Large

Long Beach, USA

Laserfiche helped the City of Long Beach cut annual ECM support costs by 50%. The city replaced its IBM FileNet... system with Laserfiche to standardize information management. Staff needed to answer citizen questions dropped from 28 to 17, while service improved. Citizens now access city contracts and records online 24/7. Integrating Laserfiche with business intelligence tools streamlined accounting and reduced storage costs.

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Cabarrus County - Government Administration - Medium

Concord, USA

Cabarrus County used Laserfiche and chatbots to process over 500 emergency rental applications in two months. The solution helped quickly... deliver $330,000 in ERAP funding to residents during the COVID-19 pandemic. An online form and chatbot guided applicants, saving staff time by filtering ineligible requests. Mobile access let people upload documents from their phones, making the process easier. The county now uses Laserfiche for other digital services, improving accessibility and transparency.

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Town of Silverthorne, CO - Government Administration - Small

Silverthorne, USA

Laserfiche Forms helped the Town of Silverthorne, CO award 92 emergency grants to small businesses during the COVID-19 shutdown. The town used... Laserfiche to create an online application, send over 400 invitations, and collect 95 applications in one week. Staff reviewed and processed all applications digitally, cutting checks within two weeks. The process was fully remote, making it easy to manage and track documentation. Laserfiche enabled fast, organized grant distribution to support local businesses.

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Education Case Studies and Customer Success Stories with Laserfiche

Higher Learning Commission - Education - Small

Chicago, USA

Laserfiche helped the Higher Learning Commission cut document handling times in half. HLC manages accreditation for about 1,000 colleges and... universities. Staff now find records faster and complete key tasks in half the time. Automated retention supports compliance and reduces manual work. Integration with Salesforce lets users access records with one click. Teams spend less time searching and more time supporting institutions.

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Kansas State University - Education - Large

Manhattan, USA

Kansas State University used Laserfiche to automate student services and registrar workflows. The university reduced average processing time from five... days to 11 hours, achieving a 91% efficiency gain. Staff processed 453 forms in three months, saving over 49,000 staff hours. Laserfiche integrated with the student information system, improving data accuracy and reducing manual work. Centralized document storage eliminated duplication and improved compliance.

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California Baptist University - Education - Large

Riverside, USA

Laserfiche helped California Baptist University digitize over 8,000 student records in one year. The university cut student record processing time... from weeks to hours using automated approvals and digital workflows. Staff now retrieve documents in seconds and nearly all registrar and accounting office processes are paperless. Automation reduced manual errors, improved compliance, and boosted staff morale. Students benefit from faster, more reliable support and clear progress tracking.

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American University in Cairo (AUC) - Education - Large

Cairo, Egypt

Laserfiche helped the American University in Cairo modernize its records and automate campus-wide processes. The university migrated over 1 million... admissions records and processed 320,000 records in two years. Laserfiche Forms enabled online admissions, scholarship, and research grant submissions. Integrations with Ellucian Banner and SAP improved workflow and data sharing. AUC eliminated millions of paper documents, supporting its paperless and sustainability goals. Students, staff, and faculty now experience faster, more transparent services.

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Southeast Kansas Education Service Center – Greenbush - Education - Medium

USA

Greenbush replaced its BAA compliant Google Drive with Laserfiche to manage Medicaid billing for 117 Kansas school districts. The old system... was hard to search and slowed down staff. Laserfiche made it easy to find student records and improved compliance with HIPAA and FERPA. The new platform automated invoicing and reduced manual data entry. Staff now spend more time helping students and families instead of managing paperwork.

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Coppell ISD - Education - Large

Coppell, USA

Laserfiche helped Coppell ISD automate student enrollment and records management. The district reduced enrollment time from over a week to... just one day. Integration with eSchoolPlus SIS now creates student records in seconds. Digital cumulative folders replaced manual paperwork for 13,000+ students. Automated threat assessment and bullying investigation workflows improved student safety and reporting. Staff save time and errors are reduced across key administrative processes.

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Palo Alto Unified School District - Education - Large

Palo Alto, USA

Laserfiche helped Palo Alto Unified School District replace its legacy content management system. The district now uses Laserfiche to automate... workflows and standardize forms across departments. Key processes like Position Control, Head Injury Protocol, and student records are now digital and integrated. Staff save time, reduce manual work, and improve accuracy. The district can focus more resources on student outcomes and less on paperwork.

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Linn-Benton Community College - Education - Medium

Albany, USA

Laserfiche helped Linn-Benton Community College cut transcript review time from six weeks to one. The college used Laserfiche to let... students upload transcripts online and get fast, clear updates. Staff now get automatic assignments and real-time workload management. Students receive instant, personalized instructions. The new process reduced phone calls and improved communication for over 22,000 students.

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Keller Independent School District - Education - Large

Keller, USA

Keller Independent School District used Laserfiche Forms to manage bullying and harassment investigations. The district replaced a manual process with... electronic forms, making it easier to report incidents and track investigations. Timers and automated notifications help ensure compliance with federal law, requiring investigations to finish in 10 business days. Administrators now see more incidents reported and can spot trends using annual reports. The new system helps both students and staff respond faster and more effectively to incidents.

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California Baptist University - Education - Large

Riverside, USA

Laserfiche helped California Baptist University automate student records management. The university reduced processing time from weeks to hours with automated... approvals. Staff can now retrieve student documents in seconds, eliminating manual searches. Over 8,000 student records were digitized in one year. The registrar and accounting offices achieved nearly 100% paperless workflows. Automation improved compliance, accuracy, and staff morale across departments.

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Kansas State University - Education - Large

Manhattan, USA

Kansas State University used Laserfiche to automate student services in the registrar’s office. Staff reduced average processing time from five... days to 11 hours, a 91% efficiency gain. In three months, they processed 453 forms and saved over 49,000 staff hours. The cloud platform replaced paper forms and manual email routing with electronic workflows. Staff now access accurate data faster and deliver more reliable service to students.

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Palo Alto Unified School District (PAUSD) - Education - Large

Laserfiche replaced PAUSD's legacy ECM system, integrating with Infinite Campus and ERP to automate workflows. The district standardized key processes... like Position Control and Head Injury Protocol, improving efficiency and responsiveness. Staff now use digital forms, reducing manual work and errors. Laserfiche empowers teams to focus on student outcomes and supports a digital-first approach across departments.

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Grand Prairie Independent School District (GP ISD) - Education - Large

Laserfiche helped Grand Prairie ISD save over 12,000 hours each year by digitizing student document workflows. The district replaced slow,... paper-based processes with instant digital uploads. Staff no longer print and scan files, cutting labor costs and delays. Student services improved with faster, more secure document management. The solution delivered thousands of dollars in annual savings.

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Coppell Independent School District (ISD) - Education - Large

Laserfiche helped Coppell ISD cut student enrollment time from over a week to just one day. The district automated manual... document management and integrated Laserfiche with their SIS, creating student records in 5-10 seconds. Digital cumulative folders now store all student documents, reducing errors and lost files. Automation improved threat assessment and bullying investigation processes, cutting turnaround from a week to one day. Staff save time and ensure student safety with streamlined workflows and instant notifications.

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Southeast Kansas Education Service Center – Greenbush - Education - Medium

Laserfiche helped Greenbush simplify Medicaid billing for 117 Kansas school districts. The old Google Drive system was hard to search... and slowed staff. Laserfiche made records easy to find and improved compliance. Staff now spend less time on paperwork and more time helping students. Automation also sped up invoicing and reduced manual work.

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St. Louis Public School District - Education - Large

St. Louis, USA

Laserfiche helped St. Louis Public School District digitize 80% of HR records. Staff now access documents instantly, instead of waiting... 48 hours. Hiring requisitions dropped from three weeks to three hours. The HR team can quickly process W2s, emergency info, and transcripts. Teachers benefit from fast, reliable record retrieval. Laserfiche automation improved HR efficiency and transparency.

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University of Ha’il - Education - Large

Ha’il, Saudi Arabia

University of Ha’il used Laserfiche ECM to automate document workflows across 97 departments. The university replaced paper-based communication with digital... workflows, improving transparency and efficiency. Over 700 users now work in real-time without system slowdowns. Mobile access lets staff manage tasks from anywhere. Training and leadership support helped drive adoption of the new digital campus system.

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College of the Desert - Education - Medium

Palm Desert, USA

College of the Desert used Laserfiche to digitize enrollment and financial aid forms. The college replaced 20 paper forms with... electronic forms accessible online. This change cut application and petition processing time by 40%. Students now get email updates and no longer wait in long lines. Staff collaborate better and access records in one place. Student satisfaction and accreditation results improved.

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Colegio Alemán Alexander von Humboldt A.C. - Education - Medium

Mexico City, Mexico

Colegio Alemán Alexander von Humboldt A. C. used Laserfiche to digitize and automate student services. The school replaced paper-based re-enrollment...with online forms, cutting the process from hours to just five to ten minutes. Parents can now sign contracts and pay tuition online, improving satisfaction. The team also automated enrollment, scholarships, bus transportation, and vendor registration. Staff and families benefit from faster, easier processes and better access to information.

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Southwestern College - Education - Small

Santa Fe, USA

Southwestern College used Laserfiche Forms to improve academic planning and class scheduling. The college replaced manual, paper-based processes with a... digital solution. Staff now manage student course loads and degree planning from a central menu. Reports help predict course demand and support student needs. The new system saves time and helps the college budget more accurately for the next year.

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Financial Services Case Studies and Customer Success Stories with Laserfiche

Members Trust Company - Financial Services - Small

Tampa, USA

Laserfiche helped Members Trust Company automate account management. Manual account servicing steps dropped by 85%. Processing time for requests fell... from 45 to 15 minutes. Over 1,300 automated account requests were handled in months. Compliance and audit readiness improved with automated filing. Staff now focus more on client relationships, not paperwork.

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Rehmann - Financial Services - Large

Grand Rapids, USA

Rehmann used Laserfiche Forms to automate workflows and improve compliance. The firm opened 600 new accounts and brought in $400... million in new assets in 2023. Integrating Salesforce with Laserfiche reduced manual data entry and saved up to 8,000 employee hours per year. Automated processes now handle client onboarding, agreement approvals, and trade requests. Compliance audits are faster and less resource-intensive. Implementation time for new processes dropped from six months to 30 days.

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Stonehage Fleming - Financial Services - Large

London, UK

Laserfiche helped Stonehage Fleming automate over 200 workflows across 19 offices. The company saved over $150,000 and 100,000 hours by... streamlining approval processes and reducing manual tasks. Integrations with Microsoft Dynamics 365, DocuSign, and other platforms cut down on data entry and improved compliance. Standardized business development and client onboarding increased efficiency and collaboration. Laserfiche's security tools supported strict information governance and regulatory needs.

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Public Service Social Security Fund (PSSSF) - Financial Services - Large

Laserfiche helped Public Service Social Security Fund cut benefit processing times by over 90%, from up to 60 days to just 3–5 days. The fund integrated... Laserfiche to automate workflows, centralize records, and improve document security. Staff and members now access records quickly, boosting satisfaction. The shift to digital saved costs and freed up office space. Laserfiche supports PSSSF’s goal of full automation and better decision-making.

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GMX Seguros - Financial Services - Medium

Laserfiche helped GMX Seguros cut claims processing time from over 15 days to under five. The insurer saw a 75%... increase in claims handling capacity. Other business areas grew by 20% to 30%. Laserfiche automated policy management, compliance, and document storage. GMX Seguros freed up office space and improved audit readiness. The company now handles 50,000–60,000 claims per year with faster, more efficient workflows.

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Stonehage Fleming - Financial Services - Very Large

Laserfiche helped Stonehage Fleming automate workflows across 19 offices and 14 countries. The company saved over $150,000 and 100,000 hours... by streamlining approval processes and reducing manual work. Integrations with Microsoft Dynamics 365, DocuSign, and other platforms improved efficiency and data accuracy. Standardized processes increased consistency and collaboration. Laserfiche also enhanced security and compliance for client data management.

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Bath Building Society - Financial Services - Small

Laserfiche Cloud helped Bath Building Society cut mortgage processing time by 30%. The Society used dynamic digital forms and workflow... automation to replace manual, paper-based processes. Employees and brokers now spend less time on repetitive tasks and more on service. Compliance is built into the system, reducing risk and manual effort. The solution improved data quality, decision-making, and customer experience.

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CATIC - Financial Services - Medium

Laserfiche helped CATIC automate and digitize key processes. The company saved over $325,000 each year. Some workflows became up to... 90% more efficient. Claims processing is now 50% faster. CATIC improved records management and compliance. Staff can handle more work without hiring new people.

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A leading total wealth management and financial planning firm - Financial Services - Medium

USA

Laserfiche helped a leading wealth management firm save $20,000 per year by eliminating the need for part-time clerks during tax season. The firm reduced... tax preparation time, saving thousands of hours annually. Laserfiche integrated with Microsoft Dynamics CRM and tax software, streamlining document management. Staff could now focus more on client service instead of paperwork. The firm achieved ROI in the first year and improved efficiency and accountability across the team.

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An independent investment advisory firm - Financial Services - Medium

Laserfiche helped an independent investment advisory firm cut new account opening time from up to seven days to just 30 minutes. The firm integrated... Laserfiche with DocuSign, Tamarac CRM, and Laser App to automate paperwork and signatures. This change saved the firm over 40,000 hours annually and improved audit preparation. The solution also ensured SEC and FINRA compliance with detailed document tracking and security features.

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Shufro Rose - Financial Services - Small

New York, USA

Shufro Rose used Laserfiche to automate key business processes and integrate with tools like Tamarac and DocuSign. The firm digitized... workflows for account opening and money movement, reducing manual data entry and improving compliance. Automated approval requests and electronic forms helped staff focus on client service. Laserfiche enabled consistent record-keeping and streamlined risk management. The digital platform also supported onboarding and training for new employees.

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Hospital & Health Care Case Studies and Customer Success Stories with Laserfiche

The Alden Network - Hospital & Health Care - Large

Chicago, USA

Laserfiche helped The Alden Network automate over 100 business processes across 50 healthcare locations. Manual tasks like purchase orders, onboarding,... and HR forms were digitized. Efficiency improved by 70% to 80%. Staff now spend more time on patient care instead of paperwork. Standardized workflows reduced errors and saved time. The solution also made it easier to meet regulatory requirements.

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The Harris Center for Mental Health and IDD - Hospital & Health Care - Large

Houston, USA

Laserfiche helped The Harris Center automate 90 tasks and save over 50 hours per week. The center improved contract approvals,... cutting the process from up to 90 days to just one hour. Reporting accuracy increased, supporting compliance and better funding. Staff now complete critical Medicaid surveys at a 100% rate, up from 55-60%. Laserfiche Forms and workflow automation replaced manual, paper-based processes, boosting efficiency and data security.

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Nueces Center for Mental Health and Intellectual Disabilities (NCMHID) - Hospital & Health Care - Medium

Laserfiche process automation helped NCMHID cut process time by up to 99%. Staff now spend less time on paperwork and... more on patient care. Incident report efficiency improved by 90% with automated forms and workflows. Records retrieval is now 30 times faster, supporting HIPAA compliance. Travel reimbursement and audits are completed in seconds, not days.

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Louisiana Patient’s Compensation Fund (PCF) - Hospital & Health Care - Medium

Laserfiche helped the Louisiana Patient’s Compensation Fund cut physical storage by 97%. Records retrieval time dropped by 99%, from days... to minutes. The organization doubled its records processing capacity. Staff now manage legal, claims, and HR documents faster and with fewer errors. Laserfiche’s automation and integration features improved compliance and reduced onboarding time.

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Alabama Department of Mental Health - Hospital & Health Care - Large

Montgomery, USA

Laserfiche helped the Alabama Department of Mental Health digitize all patient records. Staff can now find patient data in just... three clicks. The department eliminated the need for a new warehouse, saving money for patient services. Clinicians and nurses access records quickly, improving patient care. Integration with the CoCentrix medical system reduced repetitive data entry. The agency increased compliance and maintained Medicaid and Medicare funding.

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Nature Coast Women's Care & Family Medicine - Hospital & Health Care - Small

Tallahassee, USA

Laserfiche Cloud helped Nature Coast Women's Care & Family Medicine automate patient intake. The clinic replaced paper forms with digital... forms, cutting patient wait times by 75%. Staff now receive patient info online and push it directly to their electronic health records system. This change reduced errors and improved patient experience, especially during COVID-19. The clinic plans to expand automation to HR and finance processes.

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Manufacturing Case Studies and Customer Success Stories with Laserfiche

 

Monómeros - Manufacturing - Large

Barranquilla, Colombia

Laserfiche helped Monómeros cut accounts payable cycle time from 72 hours to just 10 minutes. The company integrated Laserfiche with... SAP ERP to automate invoice processing and meet Colombia's electronic invoicing rules. Monómeros now processes about 1,500 invoices monthly with improved traceability and compliance. The solution also enhanced inventory management and sustainability. Employees can submit reimbursement requests digitally, speeding up internal workflows.

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4Front Engineered Solutions - Manufacturing - Large

Dallas, USA

Laserfiche helped 4Front Engineered Solutions automate manual order management and accounts payable processes. The company centralized information across nine North... American facilities, improving accuracy and accountability. Employees now access and manage documents digitally, boosting productivity and enabling remote work. Integration with ERP and automated workflows reduced errors and sped up approvals. 4Front saved time on paper-based tasks and improved customer service responsiveness.

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Monómeros - Manufacturing - Medium

Barranquilla, Colombia

Laserfiche helped Monómeros automate accounts payable and meet Colombia's e-invoicing mandate. The company integrated Laserfiche with SAP ERP to digitize... and process invoices. This cut the AP cycle from 72 hours to just 10 minutes. Monómeros improved compliance, traceability, and inventory management. The solution also enhanced sustainability and customer service.

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Airline Hydraulics - Manufacturing - Medium

Laserfiche helped Airline Hydraulics automate and standardize data processes. The company cut RMA process steps by over 50% and reduced... staff involvement by 60%. Airline Hydraulics increased revenue by 25% in five years without adding staff. Laserfiche Forms and workflow improved data accuracy and eliminated manual entry. Integration with Epicor ERP saved $2.5 million in replacement costs. Staff now focus on higher-value tasks and process optimization.

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Monómeros - Manufacturing - Large

Laserfiche helped Monómeros automate accounts payable and meet Colombia's e-invoicing rules. The company integrated Laserfiche with SAP ERP to digitize... invoices and cut AP cycle time from 72 hours to 10 minutes. Monómeros improved traceability, compliance, and inventory management. The solution also boosted sustainability and customer service. Monómeros now processes about 1,500 invoices per month with much higher efficiency.

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Orano - Manufacturing - Very Large

Laserfiche improved Orano's records management and process automation. Orano creates hundreds of records weekly and must meet strict compliance rules.... Laserfiche standardized document management and automated workflows, making information management 10-50% more efficient. Staff now retrieve documents faster and regulatory compliance is stronger. Automated processes cut shipping release time from three days to one to two hours.

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Banking Case Studies and Customer Success Stories with Laserfiche

Coopecaja - Banking - Medium

San José, Costa Rica

Laserfiche helped Coopecaja, a Costa Rican savings and credit cooperative, digitize and centralize its records. Staff now retrieve information faster... and cut physical storage costs. The cloud-based system enforces strict data privacy and access controls. Digital onboarding replaced manual paperwork, speeding up member registration. Coopecaja now delivers faster service and can scale document management as it grows.

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Luminus Financial - Banking - Small

Toronto, Canada

Luminus Financial used Laserfiche to digitize all member documentation after a merger. The credit union automated member onboarding, saving 1,800... staff hours each year. Wire transfer processing was streamlined, saving an additional 450 hours annually. Laserfiche improved compliance, audit processes, and made future acquisitions easier. Staff now use Laserfiche daily for tasks from member management to board voting.

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Bath Building Society - Banking - Small

Bath, UK

Laserfiche Cloud helped Bath Building Society cut mortgage processing time by 30%. The Society replaced a 100-question paper form with... a dynamic digital form. This made it easier for applicants and staff to complete and review applications. Employees now spend less time on manual tasks and more on service. The new system also improved compliance and data quality. Email volume for payment approvals dropped from 200 per day to just a handful.

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D.L. Evans Bank - Banking - Large

Burley, USA

Laserfiche helped D. L. Evans Bank save about $1 million each year by automating compliance and records management. The bank...reduced audit time from four weeks to two and cut credit card replacement processing by 66%. Laserfiche integrations streamlined loan processing, account creation, and document management. Employees now spend less time on manual tasks and more on customer service. The bank improved compliance with FDIC rules and enhanced the customer experience.

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Transportation/Trucking/Railroad Case Studies and Customer Success Stories with Laserfiche

Kore Logistics - Transportation/Trucking/Railroad - Small

Canada

Laserfiche helped Kore Logistics triple its package handling from 10,000 to 30,000 per month. The company automated inventory tracking, delivery... acceleration, and damage documentation. Dock searches dropped from over 60 to just 7 during peak times. Integration with DispatchTrack improved pick list generation and proof of delivery management. Kore Logistics saved up to 8,000 employee hours per year and enhanced customer experience.

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DHL - Transportation/Trucking/Railroad - Very Large

Bonn, Germany

DHL used Laserfiche to digitize flight documentation, saving up to 8,000 employee hours per year. Pilots now access all flight... info on iPads, removing the need for paper copies and reducing risk. HR and maintenance processes are automated, with reminders for certifications and digital employee records. Laserfiche helps DHL track data, streamline approvals, and improve control. The IT team finds Laserfiche flexible and easy to scale as new needs arise.

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DHL - Transportation/Trucking/Railroad - Very Large

Laserfiche helped DHL automate and digitize flight records, saving up to 8,000 employee hours per year. The IT team used... Laserfiche Cloud to manage electronic flight bag processes, HR records, and mechanic certifications. Pilots now access documents on iPads, reducing paper use and risk of accidents. Automated reminders prevent certification lapses. DHL scaled from 30 to 200 users without performance loss. Laserfiche improved efficiency, sustainability, and control across operations.

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North County Transit District - Transportation/Trucking/Railroad - Medium

Oceanside, USA

Laserfiche helped North County Transit District organize public records and automate workflows. Staff now spend less time finding documents for... FOIA requests. The system speeds up contract reviews, time off requests, and project approvals. Records retention and destruction are more organized and compliant. Daily use of Laserfiche ensures staff and contractors follow procedures, improving passenger safety.

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Construction Case Studies and Customer Success Stories with Laserfiche

Premium Packing - Construction - Medium

Salinas, USA

Premium Packing used Laserfiche Forms and Workflow to automate onboarding for 900-950 seasonal employees each year. The old process required... a 14-page packet and manual data entry. Now, supervisors use iPads and digital forms in the field. Processing time was cut in half. Audits and document retention are now much easier and faster.

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PERI Formwork Scaffolding Engineering Ltd - Construction - Large

South Africa

Laserfiche helped PERI Formwork Scaffolding Engineering Ltd, a global construction manufacturer, cut invoice processing from weeks to one day. The company built... a web portal for staff and customers to access statements and invoices online. This improved customer experience and regulatory transparency. PERI saved $75,000 a year in printing and paper costs. Staff and customers gave very positive feedback on the new system.

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Non-Profit Organization Management Case Studies and Customer Success Stories with Laserfiche

Arrowhead Economic Opportunity Agency (AEOA) - Non Profit Organization Management - Medium

Virginia, USA

Laserfiche helped Arrowhead Economic Opportunity Agency (AEOA) replace paper files with automated workflows. Staff now process up to 9,000 applications... a year faster, improving access to housing, food, and energy assistance. Administrative workload dropped across departments, and audit readiness improved. Cloud migration gave staff better access to information and enabled secure, compliant operations. AEOA now delivers critical community services more quickly and efficiently.

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Enterprise & Training Company (ETC) - Non Profit Organization Management - Medium

Australia

Laserfiche helped Enterprise & Training Company (ETC) automate customer onboarding. ETC managed a 100% increase in caseload without hiring more... staff. The team placed job seekers 50% faster than competitors. Automation saved 10-15 minutes per customer and $1.6 million in staffing costs. Staff now spend more time helping customers and less on paperwork. Compliance and audit processes are easier with digital workflows.

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Religious Institutions Case Studies and Customer Success Stories with Laserfiche

 

Archdiocese of Perth - Religious Institutions - Medium

Perth, Australia

Laserfiche helped the Archdiocese of Perth digitize and preserve records dating back to the 1840s. The organization unified historical and... contemporary documents in one secure system. Staff now access information in real time, saving hundreds of hours each year. Automation improved service for 110 parishes and streamlined community support. Laserfiche also made it easier for people across Australia to access heritage records.

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Catholic Archdiocese of Perth - Religious Institutions - Medium

Laserfiche helped the Catholic Archdiocese of Perth digitize and preserve records dating back to the 1840s. The Archdiocese used Laserfiche... to create a single source of truth for 200 employees and automate workflows across 110 parishes. Staff now access information in real time, saving hundreds of hours each year. Laserfiche improved efficiency, safeguarded history, and made records accessible nationwide. The Archdiocese plans to expand automation and move to the cloud for even broader access.

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Insurance Case Studies and Customer Success Stories with Laserfiche

 

CATIC - Insurance - Medium

Rocky Hill, USA

Laserfiche helped CATIC automate manual, paper-heavy processes. CATIC migrated content from a legacy system and used Laserfiche to streamline workflows... like CATICTrac, records management, claims, and compliance. The company saved over $325,000 each year and made some processes up to 90% more efficient. Claims processing became 50% faster, and policy request wait times dropped from 11 days to 6. CATIC increased capacity without hiring more staff.

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MSIG Hong Kong - Insurance - Medium

Hong Kong, Hong Kong

Laserfiche helped MSIG Hong Kong automate over 100,000 claims tasks and save 160,000 HKD in printing costs in three months. The EASY Claims... system improved claims processing speed, reducing claim acknowledgment from two days to under 15 minutes. Staff productivity in the claims department increased by 1.4 times per hiring cycle. The new system cut customer complaints by 50% in two years and enabled 80% more clients to submit claims digitally. Laserfiche enabled MSIG to deliver a seamless, customer-focused insurance claims experience.

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Events Services Case Studies and Customer Success Stories with Laserfiche

The Maryland Theatre - Events Services - Small

Laserfiche helped the Maryland Theatre digitize and automate event management. The team replaced paper files with centralized digital records and... automated workflows. Staff now make faster decisions and deliver better client experiences. Laserfiche integrations with Microsoft 365 and Outlook improved collaboration. The theatre hired an extra staff member to support its growing schedule. Productivity and documentation quality increased across departments.

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Entertainment Case Studies and Customer Success Stories with Laserfiche

 

Maryland Theatre - Entertainment - Small

Hagerstown, USA

Maryland Theatre used Laserfiche to digitize and automate event management. The team replaced paper files with digital workflows, improving documentation... and collaboration. Staff now manage over 300 events a year with faster decisions and better client experiences. Laserfiche enabled hiring an extra staff member to support growth. Integrations with Microsoft 365 and Outlook further streamlined operations. The theatre saw higher productivity and fewer errors across departments.

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Oil & Energy Case Studies and Customer Success Stories with Laserfiche

 

Orano - Oil & Energy - Very Large

Paris, France

Laserfiche helped Orano manage hundreds of records each week. The company automated document workflows and improved compliance. Staff now find... records in seconds using OCR and standardized templates. Laserfiche cut shipping release times from three days to two hours. Orano saw up to 50% more efficiency in information management. Automated supplier approvals now take 15 minutes instead of weeks.

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Retail Case Studies and Customer Success Stories with Laserfiche

 

Steinhafels, Inc. - Retail - Medium

Milwaukee, USA

Steinhafels used Laserfiche to automate over 100 HR forms. The company eliminated lost paperwork and inconsistent filing. Laserfiche Forms let... managers and new hires complete forms online. Automated workflows reduced manual data entry and improved process speed. Steinhafels saved $80,000 a year in HR costs. The HR team now spends more time helping employees and less on paperwork.

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Utilities Case Studies and Customer Success Stories with Laserfiche

 

Metropolitan St. Louis Sewer District (MSD) - Utilities - Large

St. Louis, USA

Laserfiche Cloud helped Metropolitan St. Louis Sewer District (MSD) digitize records and improve remote collaboration. MSD used Laserfiche Direct Share... to securely share documents with staff and external users. The solution made it easier to find and manage files, saving staff many hours. MSD quickly adapted to remote work during the COVID-19 pandemic. Legal teams now share case files securely and track access. MSD also launched a public portal for citizens to access key documents online.

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Professional Training & Coaching Case Studies and Customer Success Stories with Laserfiche

Enterprise & Training Company (ETC) - Professional Services - Medium

Laserfiche helped Enterprise & Training Company (ETC) automate onboarding and compliance. ETC managed a 100% increase in caseload without hiring... more staff. The team placed job seekers 50% faster than competitors. Automation saved 10-15 minutes per customer and $1.6 million in salary costs. Staff now spend more time helping customers and less on paperwork.

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Real Estate Case Studies and Customer Success Stories with Laserfiche

 

NWFM - Real Estate - Small

Yakima, USA

Laserfiche helped NWFM automate accounts payable, saving hundreds of thousands of dollars. Invoice processing capacity grew by over 300%. NWFM... now processes more than 1,000 invoices monthly, up from 250. The digital system increased accuracy and transparency for investors. NWFM also identified $14,000 in annual billing errors and returned $72,000 in unused chemicals. The solution supports company growth and connects remote teams.

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Pharmaceuticals Case Studies and Customer Success Stories with Laserfiche

 

MilliporeSigma - Pharmaceuticals - Very Large

Burlington, USA

Laserfiche helped MilliporeSigma cut review and approval time for testing data by 85%. The STARS system centralized and standardized packaging... test data, reducing manual errors and improving compliance. Staff now use mobile forms to input and track test results, making audits easier. The lab team reclaimed time to explore new packaging materials and respond faster to service tickets. The new process is easier for new team members to learn and supports ongoing innovation.

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Customer Success Stories of Laserfiche

 

Southold Town - Government - Small

Southold's Laserfiche records portal back online after last year's ...

Southold, USA

Southold Town has restored its Laserfiche records portal after a ransomware attack last year. The portal, crucial for accessing public... records, was offline since November 2025. The town focused on system restoration and cybersecurity enhancement without paying a ransom. This marks a significant recovery milestone for Southold's municipal services.

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Smith County launches new website - Tyler Morning Telegraph

Smith County has launched a new website featuring enhanced accessibility and user experience. The site now uses Laserfiche for document... storage, allowing residents to view and search documents efficiently. This integration aims to improve community engagement and communication with local government.

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