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Government Administration Case Studies and Customer Success Stories with Laserfiche

Leesburg, Virginia - Government Administration - Medium

Leesburg, USA
Relief fund application processing Internal service request automation Grant management Citizen service delivery

Leesburg, Virginia used Laserfiche Cloud to manage $6 million in CARES Act relief funds for local businesses and nonprofits. The town automated... data collection and eligibility checks, speeding up support for over 330 businesses and 20 nonprofits. Staff saved time by eliminating manual data sorting and verification. Laserfiche Cloud enabled remote work, improved service quality, and helped Leesburg create a digital town hall. The solution streamlined both internal and public-facing processes, supporting business continuity and community needs.

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City of Aspen - Government Administration - Small

Aspen, USA
Election process automation Voter registration management Records management Compliance management

Laserfiche helped the city of Aspen manage elections more efficiently. Before Laserfiche, judges used paper logs and made many phone... calls to verify voter information. Now, voter data and signatures are stored in Laserfiche, making check-in and ballot processing faster. Election judges use electronic forms and workflows to track ballots and new registrations. Auditing is easier and more accurate. The city reduced errors and saved time during elections.

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Franklin County - Government Administration - Medium

USA
Document search and retrieval automation Invoice processing and records management Records management Audit and compliance

Franklin County used Laserfiche to make documents easy to find and share. Staff could search records in seconds instead of... hours. The HR department scanned all personnel files, cut paper use, and freed up space by removing file cabinets. Audits became faster and easier. Many departments now use Laserfiche to manage records, respond to requests, and improve compliance. The county now has one system for all records, making work simpler for everyone.

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North Carolina Department of Environmental Quality (NCDEQ) - Government Administration - Large

Raleigh, USA
Building permit process automation Environmental compliance tracking Permit management Compliance management

Laserfiche helped the North Carolina Department of Environmental Quality automate permit processing. The agency reduced records management costs by 47%... in two years. NCDEQ recovered over $1 million in backlogged permit fees. Staff now track $5 billion in federal grant requests with better accuracy. The new system improved compliance and sped up approvals for citizens and businesses. Integrations with Microsoft Dynamics and GIS gave staff real-time project visibility.

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Cowlitz County - Government Administration - Medium

USA
COVID-19 facility reporting automation Noncompliance inquiry management Crisis response management Public health data collection

Cowlitz County used Laserfiche to manage COVID-19 response. The county created a central document repository for incident management. Staff used... electronic forms to survey care facilities about PPE and testing. The public information team automated COVID-19 case reporting on the county website. A noncompliance inquiry form reduced 911 call center workload, closing over 160 inquiries in three weeks. Laserfiche streamlined data collection and public communication during the crisis.

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Mackenzie District Council - Government Administration

Laserfiche helped Mackenzie District Council modernize its information and process management. The council needed a secure ECM system for better... service delivery and recordkeeping. Laserfiche moved from being just an electronic filing cabinet to a workflow orchestration engine. Integrations with the council’s ERP automated key processes like leave requests, making them much faster. The IT team now uses Laserfiche to improve records management and automate workflows, boosting efficiency and security.

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Hurunui District Council - Government Administration - Small

New Zealand
Document management and automation Consent and contract workflow management Content management Compliance management

Laserfiche helped Hurunui District Council replace its legacy document management system. The council now uses Laserfiche for document management, forms,... and process automation across departments. Building consent vetting and contract management are faster and more accurate. The council saved tens of thousands of dollars by retiring old systems. Laserfiche also improved compliance, transparency, and community engagement.

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Samish Indian Nation - Government

Laserfiche helped Samish Indian Nation move from paper-based processes to digital automation. The organization used Laserfiche for records management, e-forms,... and workflow automation. Grant approvals became 80% more efficient. Staff can now process grant applications in a single day instead of a week. The solution improved resilience and made it easier to serve tribal members and staff.

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Township of King - Government Administration - Small

King, Canada
Public service digitization and automation Document management and centralization Citizen service delivery Document management

Laserfiche helped the Township of King centralize content and digitize records. Staff used Laserfiche to break down department silos and... improve access to information. The township replaced paper forms with electronic forms, making public services like permits and licenses available online. Automated workflows sped up approvals and service delivery. Laserfiche also supported remote work and business continuity during the pandemic.

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Colorado Department of Natural Resources - Government Administration - Large

Denver, USA
Public document access and retrieval Electronic permit processing Content management Workflow automation

Laserfiche Rio helped the Colorado Department of Natural Resources improve public access to government documents. The system replaced a legacy... IBM platform, adding web access, OCR, and workflow automation. Citizens can now search and retrieve documents online, cutting down on red tape and office visits. Integrations with ESRI ArcGIS and custom eForms streamline permit processing and save staff time. The solution increased transparency and efficiency across eight divisions.

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City of Mount Pearl - Government Administration - Medium

Laserfiche Cloud helped the City of Mount Pearl automate workflows and improve citizen services. The city replaced manual, error-prone processes... with digital forms and automated approvals. Staff now work faster and make fewer mistakes. Residents submit forms online, saving time and reducing errors. The move to Laserfiche Cloud cut IT costs and boosted staff adoption. The city now delivers better, faster digital services to its community.

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City of Eugene - Government Administration - Large

Eugene, USA
Enterprise content management consolidation City-wide workflow automation Content management Workflow automation

Laserfiche Rio helped the City of Eugene solve licensing and IT challenges. The city consolidated four separate Laserfiche systems into... one enterprise platform. This move enabled unlimited servers, named user licenses, and centralized IT support. Departments gained access to advanced features like workflow automation and records management. The city improved information sharing, security, and efficiency across all departments. Staff now use automation to maintain service levels despite reduced headcount.

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Hanover County - Government Administration - Medium

Hanover, USA
Tax records digitization and automation Automated records retention management Records management Document workflow automation

Hanover County used Laserfiche to digitize over 85% of its tax documents in one year. The county automated document approval... and records retention, cutting down on manual filing and printing. Laserfiche Workflow and Quick Fields integration removed manual data entry and made records instantly searchable. Staff now save about 15,000 printed pages each year. The county meets state records management standards and improved service to residents.

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Mackenzie District Council - Government Administration - Small

Laserfiche helped Mackenzie District Council move from basic electronic filing to a workflow orchestration engine. The council integrated Laserfiche with... its ERP, automating leave requests and improving efficiency. Staff now use Laserfiche daily for secure data and recordkeeping. The IT team plans more integrations, including public-facing forms, to further automate services. Laserfiche's security and compliance features support innovation and data protection.

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Confederated Tribes of Coos Lower Umpqua Siuslaw Indians - Government Administration - Small

Oregon, USA
Emergency financial aid distribution Computer disbursement for digital access Grants and aid management Digital inclusion

Laserfiche Forms helped the Confederated Tribes of Coos Lower Umpqua Siuslaw Indians distribute $3 million in emergency COVID-19 relief funds to members. The tribe used... digital forms to speed up applications, prevent duplicates, and streamline check processing. Members could apply online or by paper, with all data managed electronically. Laserfiche also enabled the tribe to provide computers for distance learning and telehealth. Regular reporting kept the team updated on fund and computer distribution.

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Samish Indian Nation - Government Administration - Medium

Laserfiche helped Samish Indian Nation make grant approvals 80% more efficient. The tribe replaced slow, manual paper processes with automated... workflows and e-forms. Staff now process grant applications in a single day instead of a week. Integrations with tools like Smarty and MicroBilt improved financial aid and vaccine registration. Laserfiche supports hybrid meetings and ongoing digital innovation for tribal members and staff.

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Oneida County - Government Administration - Medium

USA
Remote workforce enablement for government COVID-19 health monitoring and outreach Workforce management Citizen engagement

Oneida County used Laserfiche to quickly move over 60% of its workforce to remote work during the COVID-19 pandemic. The county automated... key processes, including employee remote work assessments and daily health monitoring for citizens with COVID-19. Laserfiche forms helped local healthcare providers report cases and enabled the health department to track and support patients. The county also automated business impact surveys to understand and support local businesses. These solutions improved communication, collaboration, and continuity of essential services.

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Town of Silverthorne, CO - Government Administration - Small

Silverthorne, USA
Emergency grant application processing Grant management

Laserfiche Forms helped the Town of Silverthorne, CO award 92 emergency grants to small businesses during the COVID-19 shutdown. The town used... Laserfiche to create an online application, send over 400 invitations, and collect 95 applications in one week. Staff reviewed and processed all applications digitally, cutting checks within two weeks. The process was fully remote, making it easy to manage and track documentation. Laserfiche enabled fast, organized grant distribution to support local businesses.

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City of Denton, TX - Government Administration - Medium

Denton, USA
HR document management automation Hiring process digitization Document management HR automation

Laserfiche helped the City of Denton, TX, digitize HR records and automate hiring. The HR team reduced open-records request handling... from a full-time job to just 8–13% of one employee’s time. Integrating Laserfiche with JD Edwards HRIS and online applications streamlined document management. Supervisors now access applications remotely, cutting filing time from two weeks to one day. Staff can search records instantly and no longer risk losing paperwork.

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County of Newell - Government Administration - Small

Canada
Public records management automation Accounts payable workflow automation Records management Workflow automation

Laserfiche helped the County of Newell digitize and automate key business processes. The county made public records accessible through a... web portal, reducing manual work for staff. Accounts payable automation increased value-added time by 27% and improved invoice accuracy. Health and safety training documentation saw inaccuracy drop from 58% to below 10%, and process time fell from 135 days to 5.2 days. Laserfiche integrations streamlined workflows across departments, supporting compliance and better service for residents.

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City of Long Beach - Government Administration - Large

Long Beach, USA
Enterprise content management for government Public records access and transparency Content management Citizen engagement

Laserfiche helped the City of Long Beach cut annual ECM support costs by 50%. The city replaced its IBM FileNet... system with Laserfiche to standardize information management. Staff needed to answer citizen questions dropped from 28 to 17, while service improved. Citizens now access city contracts and records online 24/7. Integrating Laserfiche with business intelligence tools streamlined accounting and reduced storage costs.

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City of O’Fallon - Government Administration - Medium

O'Fallon, USA
Public records access automation FOIA request management Records management Citizen engagement

City of O’Fallon used Laserfiche WebLink to give citizens 24/7 access to public records. The city built a custom file... tree for easy document search. FOIA requests dropped by at least 50% after launch. Staff saved thousands of dollars and many hours by letting users find documents themselves. Contractors and residents now get information faster. The city plans to connect GIS maps to the portal next.

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Bremer County - Government Administration - Small

USA
Land records digitization and automation Departmental document management Records management Document automation

Bremer County used Laserfiche to fix slow, manual scanning and indexing of land records. Staff scanned six months of documents... in less than a week, saving many hours. The county automated digital submissions to the state, avoiding $2,500 in annual fines. Laserfiche was deployed to six departments in two months, improving user adoption. The Sheriff’s Office added secure document management and auto-redaction. Staff now spend less time on paperwork and more on other projects.

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Town of Okotoks - Government Administration - Medium

Okotoks, Canada
Enterprise document management for municipalities Digital forms automation for public services Document management Public sector process automation

Laserfiche helped the Town of Okotoks centralize data from 20 locations. Before, departments struggled with isolated information and slow service.... With Laserfiche, the town created a single document repository and automated over 150 forms-based processes. Staff now find documents faster and approvals happen quickly. The permitting department saves two months of admin work each year. Inspection teams deliver permits in 6–8 months instead of a year. Over 21,000 digital forms are processed in one system.

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Arkansas Department of Labor - Government Administration - Medium

Little Rock, USA
Wage claim processing digitization Case management

Laserfiche helped the Arkansas Department of Labor digitize wage claim processing. Before, claims took up to 120 days and documents... were hard to find. Now, claims finish in just 36 days. Inspectors use iPads to update claims in real time. The department saves $60,000 a year on storage. People get their checks much faster. Laserfiche improved service speed and efficiency.

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Florida League of Cities - Government Administration - Medium

Orlando, USA
Claims processing automation Invoice approval workflow automation Document management Claims management

Florida League of Cities used Laserfiche to manage over 10 million documents across 16 departments. The organization automated claims processing,... saving 3,400 labor hours in the first year and cutting process times from 24 hours to just a few. Property claims routing became paperless, reducing printing costs by 80% and saving $9,000. Integrating Laserfiche with Great Plains and iPads streamlined invoice approvals, saving 500 labor hours. Over 155 employees now collaborate more efficiently, reclaiming office space and boosting productivity.

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Texas Higher Education Coordinating Board (THECB) - Government Administration - Medium

Austin, USA
Student loan document workflow automation Payment processing and records management Workflow automation Records management

Laserfiche helped the Texas Higher Education Coordinating Board process over 1. 5 million documents yearly. The agency built 29 automated...workflows to route documents and streamline payment processing. Laserfiche reduced document processing times by up to 24 hours and cut staffing expenses by 66%. Staff productivity increased, and error rates dropped to just two percent. The agency saved about 30% in operating expenses in the first year.

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City of Rochester, NY - Government Administration - Large

Rochester, USA
Public records request automation Invoice processing for accounting Records management Workflow automation

Laserfiche helped the City of Rochester, NY automate public records requests. The city built an online portal for Freedom of... Information Law (FOIL) requests, cutting processing time by half. Over 4,000 requests are now handled digitally each year. Staff and citizens can track request status online. The platform also supports police and accounting processes, improving efficiency and transparency.

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Los Angeles County Sheriff's Department - Government Administration - Very Large

Los Angeles, USA
HR onboarding automation Employee records management HR process automation Records management

Laserfiche helped the Los Angeles County Sheriff's Department cut hiring time for deputy sheriffs from up to 18 months by automating HR onboarding. The department used... Laserfiche Forms and Workflow to digitize applicant data, eliminate paper, and streamline background checks. Personalized email updates improved candidate engagement. Secure digital archiving made audits easier. LASD now hires faster and focuses more on serving residents.

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DESAF (Costa Rica’s Ministry of Labor and Social Security) - Government Administration - Large

San José, Costa Rica
Document digitization and retrieval Records management for social programs Records management Government program administration

DESAF used Laserfiche to digitize over 32,000 employer files. Staff now access documents instantly, cutting meeting times from hours to... 10 minutes. The agency reduced off-site scanning and paper storage. Wait times for debt prescription dropped by 50%. Monthly reporting and data transparency improved. DESAF can now allocate funding faster and analyze social program efficiency.

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City of Mount Pearl - Government Administration - Small

Mount Pearl, Canada
Workflow automation for government services Digital forms for citizen applications Workflow automation Citizen service digitization

Laserfiche Cloud helped the City of Mount Pearl automate workflows and improve citizen services. The city replaced manual, error-prone processes... in HR, finance, and permitting with digital forms and automated approvals. Staff now work faster and make fewer mistakes. Residents submit forms online, speeding up service and reducing errors. The move to the cloud saved IT time and costs, and staff quickly adopted the new system.

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Jackson County - Government Administration - Medium

Medford, USA
Automated records management for government Secure digital document sharing Records management Document automation

Jackson County used Laserfiche to manage diverse records and reduce clerical errors. Staff struggled with paper-based records and complex retention... schedules. Laserfiche automated records management, making it easy to organize, find, and share documents. Integration with Tiburon and Oracle ERP streamlined data entry and document routing. The Sheriff’s Office now shares documents securely with the District Attorney online. Multiple departments adopted Laserfiche after seeing its benefits.

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City of Lakewood, CO - Government Administration - Large

Lakewood, USA
Centralized records management for city departments Integration of document repository with legacy systems Records management Government transparency

Laserfiche helped the City of Lakewood, CO, manage 30 years of records across 10 departments. The city used Laserfiche to... centralize document storage and streamline cross-departmental tasks. Integration with legacy systems and GIS improved access to records and broke down information silos. The city reduced storage needs and enabled concurrent retrieval of documents. Laserfiche also supported government transparency with web self-service for public records.

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Pennyrile Area Development District - Government Administration - Small

USA
Workflow automation for hybrid workforce HIPAA-compliant document management Workflow automation Compliance management

Pennyrile Area Development District used Laserfiche Cloud to support a hybrid workforce. They automated purchase orders, invoices, travel, and leave... requests. This cut process times by up to 50%. Staff saved a week of work per month. Managers now approve documents on mobile devices, speeding up workflows. Laserfiche helped Pennyrile ADD meet HIPAA standards for sensitive data.

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Education Case Studies and Customer Success Stories with Laserfiche

Southeast Kansas Education Service Center – Greenbush - Education - Medium

USA
Medicaid billing process automation Student record management for compliance Compliance management Document management

Greenbush replaced its BAA compliant Google Drive with Laserfiche to manage Medicaid billing for 117 Kansas school districts. The old system... was hard to search and slowed down staff. Laserfiche made it easy to find student records and improved compliance with HIPAA and FERPA. The new platform automated invoicing and reduced manual data entry. Staff now spend more time helping students and families instead of managing paperwork.

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Coppell ISD - Education - Large

Coppell, USA
Student enrollment process automation Threat assessment and bullying documentation Records management Student information systems

Laserfiche helped Coppell ISD automate student enrollment and records management. The district reduced enrollment time from over a week to... just one day. Integration with eSchoolPlus SIS now creates student records in seconds. Digital cumulative folders replaced manual paperwork for 13,000+ students. Automated threat assessment and bullying investigation workflows improved student safety and reporting. Staff save time and errors are reduced across key administrative processes.

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Bergen Community College - Education - Large

Paramus, USA
Student services process automation Digital forms for academic administration Student experience management Process automation

Laserfiche helped Bergen Community College replace a legacy document management system. The college digitized and automated over 80 processes, improving... student and staff experiences. Student foot traffic at the One Stop center dropped by 50%. The college saved at least 20,000 hours and up to $1 million by automating manual tasks. Students and staff now access forms and services online, making processes faster and more transparent.

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Coppell Independent School District (ISD) - Education

Laserfiche helped Coppell ISD automate student enrollment and records management. The district replaced manual, paper-based processes with Laserfiche’s enterprise content... management solution. This change cut the student enrollment timeline from over a week to just one day. Integration with the student information system now creates student records in 5-10 seconds. Staff and parents benefit from faster, easier, and more accurate document handling.

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American University in Cairo (AUC) - Education - Large

Cairo, Egypt
Campus-wide process automation Student admissions workflow digitization Records management Workflow automation

Laserfiche helped the American University in Cairo modernize its records and automate campus-wide processes. The university migrated over 1 million... admissions records and processed 320,000 records in two years. Laserfiche Forms enabled online admissions, scholarship, and research grant submissions. Integrations with Ellucian Banner and SAP improved workflow and data sharing. AUC eliminated millions of paper documents, supporting its paperless and sustainability goals. Students, staff, and faculty now experience faster, more transparent services.

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Palo Alto Unified School District (PAUSD) - Education

Laserfiche helped Palo Alto Unified School District replace its old content management system. The district needed a platform that was... easy to use and could automate and integrate processes. Laserfiche provided a shared forms and workflow platform for all schools and departments. Key processes like Position Control and Head Injury Protocol became automated. The district improved efficiency and could focus more on student outcomes. Staff found it easier to communicate and manage information.

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California Baptist University - Education - Large

Riverside, USA
Student records management automation Paperless workflow implementation Records management Workflow automation

Laserfiche helped California Baptist University automate student records management. The university reduced processing time from weeks to hours with automated... approvals. Staff can now retrieve student documents in seconds, eliminating manual searches. Over 8,000 student records were digitized in one year. The registrar and accounting offices achieved nearly 100% paperless workflows. Automation improved compliance, accuracy, and staff morale across departments.

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Papua New Guinea Department of Education - Education - Large

Port Moresby, Papua New Guinea
Requisition management automation Correspondence request digitization Workflow automation Document management

Laserfiche Forms helped the Papua New Guinea Department of Education digitize its requisition management. The department replaced slow, paper-based processes... with automated workflows. Staff now submit and track requests online, cutting approval times from months to weeks. Automated reporting helps leaders spot bottlenecks and make better decisions. The department saves time and resources, focusing more on improving education.

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Palo Alto Unified School District (PAUSD) - Education - Large

Laserfiche replaced PAUSD's legacy ECM system, integrating with Infinite Campus and ERP to automate workflows. The district standardized key processes... like Position Control and Head Injury Protocol, improving efficiency and responsiveness. Staff now use digital forms, reducing manual work and errors. Laserfiche empowers teams to focus on student outcomes and supports a digital-first approach across departments.

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Jones College - Education - Medium

Ellisville, USA
Student services process automation Online document management for enrollment Business process automation Student experience management

Jones College used Laserfiche Cloud to bring five student service departments together. The college digitized forms and automated workflows, making... it easier for students and staff to access and process documents online. During the COVID-19 pandemic, they moved all paperwork online in about a week. This helped manage a 15% increase in summer enrollment without adding staff. The initiative saved $30,000 to $40,000 in staff hours and improved teamwork and accountability.

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Oakwood University - Education - Small

Huntsville, USA
Student services process automation Student services automation

Oakwood University used Laserfiche to replace its old document imaging system. The university automated student services and reduced paper use.... Graduation clearance processing time dropped from months to weeks. Students and staff now handle requests online and get faster updates. Staff spend less time on manual tasks and more time helping students. Laserfiche also helps students gain job skills through certification.

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Linn-Benton Community College - Education - Medium

Albany, USA
Remote work and learning enablement Compliance workflow automation Business process automation Remote workforce management

Linn-Benton Community College used Laserfiche to quickly shift to remote learning during COVID-19. The college automated over 200 processes and... created new digital workflows for staff location tracking, remote access requests, and compliance with new leave laws. Laserfiche Forms enabled fast deployment of solutions, including a seven-form workflow built in 48 hours. Staff saved time and improved communication. The college plans to expand automation for tasks like timesheets and onboarding.

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Financial Services Case Studies and Customer Success Stories with Laserfiche

A leading total wealth management and financial planning firm - Financial Services - Medium

USA
Tax document workflow automation Document management Workflow automation

Laserfiche helped a leading wealth management firm save $20,000 per year by eliminating the need for part-time clerks during tax season. The firm reduced... tax preparation time, saving thousands of hours annually. Laserfiche integrated with Microsoft Dynamics CRM and tax software, streamlining document management. Staff could now focus more on client service instead of paperwork. The firm achieved ROI in the first year and improved efficiency and accountability across the team.

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A full-service broker-dealer with over 300 licensed financial advisors - Financial Services - Medium

Blotter submission automation Advisor paperwork digitization Compliance management Document workflow automation

Laserfiche Forms helped a broker-dealer automate blotter submissions and advisor paperwork. The firm replaced manual, paper-based processes with digital forms... and automated reminders. This improved compliance tracking and made it easier to meet FINRA and SEC requirements. The new system saved three back office staff a full work day each month. Advisors now submit paperwork faster and with fewer errors.

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Bath Building Society - Financial Services

Laserfiche Cloud helped Bath Building Society move from paper to digital forms. The Society used Laserfiche to automate mortgage applications... and payments. This made the process 30% more efficient for applicants, brokers, and staff. Employees now spend less time on manual tasks and more on service. Data quality and decision-making improved. Compliance is built into the system, saving time and effort.

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Luminus Financial - Financial Services

Laserfiche helped Luminus Financial digitize all member documentation after a merger. The credit union used Laserfiche to automate member onboarding... and wire transfer processes. Staff now collect and route information using Laserfiche forms and DocuSign. The new onboarding process saves about three hours per new member. This results in 1,800 staff hours saved each year. Luminus also improved compliance and made future acquisitions easier.

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Rehmann - Financial Services

Laserfiche Forms helped Rehmann improve workflow and information governance. The firm needed more consistent workflows and easier compliance across offices.... Laserfiche streamlined new account opening and automated onboarding. In 2023, Rehmann opened 600 new accounts and gained $400 million in new assets. The solution saved up to 8,000 employee hours per year. Compliance and audits became easier and less time-consuming.

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Stonehage Fleming - Financial Services - Very Large

Laserfiche helped Stonehage Fleming automate workflows across 19 offices and 14 countries. The company saved over $150,000 and 100,000 hours... by streamlining approval processes and reducing manual work. Integrations with Microsoft Dynamics 365, DocuSign, and other platforms improved efficiency and data accuracy. Standardized processes increased consistency and collaboration. Laserfiche also enhanced security and compliance for client data management.

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Bath Building Society - Financial Services - Small

Laserfiche Cloud helped Bath Building Society cut mortgage processing time by 30%. The Society used dynamic digital forms and workflow... automation to replace manual, paper-based processes. Employees and brokers now spend less time on repetitive tasks and more on service. Compliance is built into the system, reducing risk and manual effort. The solution improved data quality, decision-making, and customer experience.

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Shufro Rose - Financial Services - Small

New York, USA
Account opening workflow automation Compliance management for wealth management Workflow automation Compliance management

Shufro Rose used Laserfiche to automate key business processes and integrate with tools like Tamarac and DocuSign. The firm digitized... workflows for account opening and money movement, reducing manual data entry and improving compliance. Automated approval requests and electronic forms helped staff focus on client service. Laserfiche enabled consistent record-keeping and streamlined risk management. The digital platform also supported onboarding and training for new employees.

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Stonehage Fleming - Financial Services - Large

London, UK
Workflow automation for financial services Client onboarding and compliance management Workflow automation Compliance management

Laserfiche helped Stonehage Fleming automate over 200 workflows across 19 offices. The company saved over $150,000 and 100,000 hours by... streamlining approval processes and reducing manual tasks. Integrations with Microsoft Dynamics 365, DocuSign, and other platforms cut down on data entry and improved compliance. Standardized business development and client onboarding increased efficiency and collaboration. Laserfiche's security tools supported strict information governance and regulatory needs.

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Hospital & Health Care Case Studies and Customer Success Stories with Laserfiche

Community Health Centers (CHCFL) - Hospital & Health Care - Medium

Orlando, USA
Accounts payable automation Invoice processing integration Accounts payable automation Healthcare process automation

Laserfiche helped Community Health Centers automate accounts payable. The organization cut invoice processing time by 50%. Staff now spend less... time on manual data entry and more time on patient care. Laserfiche integrates with Abila MIP Fund Accounting, making workflows seamless. The solution reduced errors and improved efficiency across 16 locations. CHCFL plans to expand automation to more finance processes.

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Symbria - Hospital & Health Care - Medium

Warrenville, USA
Plan of care document automation HR and accounts payable process automation Document management Healthcare process automation

Symbria used Laserfiche to automate its plan of care document process. This change saved each rehab program manager two to... five hours per week. The new digital workflow removed manual tasks and let therapists focus on patient care. Symbria now manages documents faster and with fewer errors. The company also automated HR and accounts payable processes for more efficiency.

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Nueces Center for Mental Health and Intellectual Disabilities (NCMHID) - Hospital & Health Care - Medium

Laserfiche process automation helped NCMHID cut process time by up to 99%. Staff now spend less time on paperwork and... more on patient care. Incident report efficiency improved by 90% with automated forms and workflows. Records retrieval is now 30 times faster, supporting HIPAA compliance. Travel reimbursement and audits are completed in seconds, not days.

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Louisiana Patient’s Compensation Fund (PCF) - Hospital & Health Care - Medium

Laserfiche helped the Louisiana Patient’s Compensation Fund cut physical storage by 97%. Records retrieval time dropped by 99%, from days... to minutes. The organization doubled its records processing capacity. Staff now manage legal, claims, and HR documents faster and with fewer errors. Laserfiche’s automation and integration features improved compliance and reduced onboarding time.

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Alabama Department of Mental Health - Hospital & Health Care - Large

Montgomery, USA
Patient records digitization and management Electronic health record access for clinicians Records management Healthcare compliance

Laserfiche helped the Alabama Department of Mental Health digitize all patient records. Staff can now find patient data in just... three clicks. The department eliminated the need for a new warehouse, saving money for patient services. Clinicians and nurses access records quickly, improving patient care. Integration with the CoCentrix medical system reduced repetitive data entry. The agency increased compliance and maintained Medicaid and Medicare funding.

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SIU Medicine - Hospital & Health Care - Large

Springfield, USA
Workflow automation for healthcare operations Digital records management for compliance Workflow automation Compliance management

Laserfiche helped SIU Medicine cut its timesheet process from one week to less than a minute. The organization automated workflows... for procurement, service requests, and onboarding. Staff now use digital forms and automated records management across departments. Laserfiche supports compliance, hybrid work, and staff satisfaction. Over 2 million documents are managed in the Laserfiche repository.

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Departamento de salud mental de Alabama - Hospital & Health Care - Large

Montgomery, USA
Patient medical record digitization Document management

Laserfiche helped the Departamento de salud mental de Alabama digitize over 150 years of patient medical records. The department serves... more than 200,000 patients across hospitals and clinics. Laserfiche enabled fast, easy access to records, saving time for clinical staff. The solution eliminated the need for physical storage and improved compliance with federal laws. The department now invests more funds in patient services and handles a higher volume of visits.

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Symbria Inc. - Hospital & Health Care - Medium

Warrenville, USA
Patient care plan processing automation Workflow automation Compliance management

Symbria Inc. used Laserfiche Forms and Workflow to automate patient plan of care processing. The company replaced manual faxing and... delivery with electronic routing and validation. Each skilled nursing facility now saves five hours per week. Rehab Program Managers spend less time on paperwork and more on patient care. Laserfiche ensures secure document access for compliance in healthcare.

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Non-Profit Organization Management Case Studies and Customer Success Stories with Laserfiche

Enterprise & Training Company (ETC) - Non Profit Organization Management - Medium

Australia
Customer onboarding process automation Compliance management for government contracts Workflow automation Customer onboarding

Laserfiche helped Enterprise & Training Company (ETC) automate customer onboarding. ETC managed a 100% increase in caseload without hiring more... staff. The team placed job seekers 50% faster than competitors. Automation saved 10-15 minutes per customer and $1.6 million in staffing costs. Staff now spend more time helping customers and less on paperwork. Compliance and audit processes are easier with digital workflows.

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New Beginning Children’s Homes - Non Profit Organization Management - Small

Arkansas, USA
Foster care placement process automation Case documentation digitization Case management Document automation

Laserfiche helped New Beginning Children’s Homes digitize foster care placement and service processes. The nonprofit used electronic forms to speed... up child placement and reduce paperwork delays. Staff and foster parents now spend less time on documentation, cutting weekly admin time from three hours to 45 minutes. The organization saved over $11,400 a year in printing costs. Laserfiche cloud also improved data sharing and communication among caseworkers, therapists, and families.

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Community Action Partnership of Ramsey and Washington Counties - Non Profit Organization Management - Medium

Saint Paul, USA
Case management workflow automation Document archival and audit support Case management Records management

Community Action Partnership of Ramsey and Washington Counties used Laserfiche to digitize and automate its case management for energy assistance. The agency scanned... thousands of applications into a digital repository. Automated workflows now route urgent cases and standardize document handling. Staff can quickly access and process applications, improving crisis response time. The new system also streamlines audits and protects sensitive client data. Laserfiche’s open file format ensures long-term access to records.

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Canadian Seed Growers’ Association (CSGA) - Non Profit Organization Management - Small

Ottawa, Canada
Seed crop certification automation Process automation Compliance management

Laserfiche helped the Canadian Seed Growers’ Association automate seed crop certification. CSGA moved from paper-based processes to digital forms and... business process automation. This change cut processing times from weeks to days for 16,000–20,000 annual applications. Staff now use a single online portal to manage certification, inspections, and reports. The new system improved communication, data access, and decision-making for CSGA and its members.

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Banking Case Studies and Customer Success Stories with Laserfiche

Luminus Financial - Banking - Small

Toronto, Canada
Member onboarding automation Wire transfer process automation Compliance management Customer onboarding

Luminus Financial used Laserfiche to digitize all member documentation after a merger. The credit union automated member onboarding, saving 1,800... staff hours each year. Wire transfer processing was streamlined, saving an additional 450 hours annually. Laserfiche improved compliance, audit processes, and made future acquisitions easier. Staff now use Laserfiche daily for tasks from member management to board voting.

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Growing Bank - Banking - Medium

Loan application processing automation Centralized document management Document management Workflow automation

Laserfiche helped Growing Bank automate loan and account application processing across 20+ branches. The bank centralized document management, eliminating lost... paperwork and wasted time. Employees now access documents instantly from any branch. Automated workflows route applications for review and approval. Staff spend less time on repetitive tasks and more on customer service. Every department benefits from the flexible, customizable system.

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D.L. Evans Bank - Banking - Large

Burley, USA
Compliance and records management automation Loan and account process automation Compliance management Workflow automation

Laserfiche helped D. L. Evans Bank save about $1 million each year by automating compliance and records management. The bank...reduced audit time from four weeks to two and cut credit card replacement processing by 66%. Laserfiche integrations streamlined loan processing, account creation, and document management. Employees now spend less time on manual tasks and more on customer service. The bank improved compliance with FDIC rules and enhanced the customer experience.

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Bath Building Society - Banking - Small

Bath, UK
Mortgage application workflow automation Payment approval process digitization Workflow automation Customer experience

Laserfiche Cloud helped Bath Building Society cut mortgage processing time by 30%. The Society replaced a 100-question paper form with... a dynamic digital form. This made it easier for applicants and staff to complete and review applications. Employees now spend less time on manual tasks and more on service. The new system also improved compliance and data quality. Email volume for payment approvals dropped from 200 per day to just a handful.

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Oil & Energy Case Studies and Customer Success Stories with Laserfiche

Emirates National Oil Company (ENOC) - Oil & Energy - Large

Dubai, UAE
Customer document management automation Internal audit workflow automation Document management Workflow automation

ENOC used Laserfiche to manage customer documents for its subsidiary EPPCO. Before Laserfiche, staff struggled to find paperwork and respond... to customer requests. Laserfiche automated document storage and approval, speeding up customer service. Integrations with IVR, Oracle, and RightFax improved the customer experience. ENOC saved 6,000 staff hours and $240,000 a year, plus $28,800 in storage costs. The company saw full ROI in eight months.

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Orano - Oil & Energy

Laserfiche helped Orano improve records management and process automation. Orano faced challenges with manual processes, compliance, and document retrieval. Laserfiche... provided standardized records management and automated workflows. Staff can now find documents faster and meet regulatory needs. Information management and business processes became 10-50% more efficient. Laserfiche reduced errors and made operations smoother.

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Merichem - Oil & Energy - Medium

Houston, USA
Document management automation Compliance documentation tracking Document management Compliance management

Merichem used Laserfiche to automate document management and approval processes. The company reduced manual work and overtime by streamlining data... book compilation, cutting the process from a week to as little as 30 minutes. Laserfiche improved compliance with ISO 9001 and ASME standards and made information easier to find. Employees now spend 250 fewer hours per project on document uploads and transmissions. Faster turnaround times and better information governance help Merichem operate efficiently in the oil and gas industry.

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Manufacturing Case Studies and Customer Success Stories with Laserfiche

CIRCOR Pibiviesse - Manufacturing - Medium

Milan, Italy
Compliance documentation management Production process monitoring Compliance management Manufacturing operations

Laserfiche helped CIRCOR Pibiviesse improve on-time delivery of critical databooks from 30-40% to 100%. The company used Laserfiche to centralize... valve documentation, automate compliance checklists, and monitor production status. Staff now receive automated reminders for tool calibration, reducing delays and liability. The new system supports compliance with over 400 industry standards. Customer satisfaction increased and regulatory penalties dropped.

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Monómeros - Manufacturing - Large

Laserfiche helped Monómeros automate accounts payable and meet Colombia's e-invoicing rules. The company integrated Laserfiche with SAP ERP to digitize... invoices and cut AP cycle time from 72 hours to 10 minutes. Monómeros improved traceability, compliance, and inventory management. The solution also boosted sustainability and customer service. Monómeros now processes about 1,500 invoices per month with much higher efficiency.

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Monómeros - Manufacturing - Medium

Barranquilla, Colombia
Accounts payable automation E-invoicing compliance management Invoice processing automation Compliance management

Laserfiche helped Monómeros automate accounts payable and meet Colombia's e-invoicing mandate. The company integrated Laserfiche with SAP ERP to digitize... and process invoices. This cut the AP cycle from 72 hours to just 10 minutes. Monómeros improved compliance, traceability, and inventory management. The solution also enhanced sustainability and customer service.

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Hospitality Case Studies and Customer Success Stories with Laserfiche

Beachwalk Resort - Hospitality - Medium

Hallandale Beach, USA
Contract management automation Credit card dispute resolution Records management Guest experience management

Laserfiche helped Beachwalk Resort automate contract management and improve PCI compliance. Staff now use digital workflows to manage rental agreements... and owner information. This change reduced manual filing and made it easier to retrieve documents. Owners can access contracts remotely and in their preferred language. Credit card dispute resolution now takes minutes instead of days. The resort delivers faster, more responsive service to owners and guests.

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Mille Lacs Corporate Ventures - Hospitality - Large

Onamia, USA
Contract management automation Purchase order workflow automation Content management Workflow automation

Mille Lacs Corporate Ventures moved its corporate operations to Laserfiche Cloud. The company manages two casinos and employs nearly 3,000... people. Laserfiche Cloud helped automate contract management and purchase order workflows. Processes that took weeks now take hours. Employees can now work remotely and complete approvals from anywhere. The transition improved efficiency and reduced bottlenecks across the business.

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Construction Case Studies and Customer Success Stories with Laserfiche

Premium Packing - Construction - Medium

Salinas, USA
Employee onboarding automation Document management for HR audits HR process automation Document management

Premium Packing used Laserfiche Forms and Workflow to automate onboarding for 900-950 seasonal employees each year. The old process required... a 14-page packet and manual data entry. Now, supervisors use iPads and digital forms in the field. Processing time was cut in half. Audits and document retention are now much easier and faster.

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PERI Formwork Scaffolding Engineering Ltd - Construction - Large

South Africa
Invoice processing automation Customer self-service portal Accounts payable automation Customer experience

Laserfiche helped PERI Formwork Scaffolding Engineering Ltd, a global construction manufacturer, cut invoice processing from weeks to one day. The company built... a web portal for staff and customers to access statements and invoices online. This improved customer experience and regulatory transparency. PERI saved $75,000 a year in printing and paper costs. Staff and customers gave very positive feedback on the new system.

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Entertainment Case Studies and Customer Success Stories with Laserfiche

Maryland Theatre - Entertainment

Laserfiche helped Maryland Theatre digitize and automate its business processes. The theatre faced challenges with physical files and needed to... streamline event management, sales, and nonprofit operations. Laserfiche enabled better data collection, centralized document management, and automated workflows. Staff now collaborate more easily and make faster decisions. The theatre improved documentation quality and hired an extra staff member to support its growing schedule.

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Maryland Theatre - Entertainment - Small

Hagerstown, USA
Event management process automation Centralized records and contract management Event management Records management

Maryland Theatre used Laserfiche to digitize and automate event management. The team replaced paper files with digital workflows, improving documentation... and collaboration. Staff now manage over 300 events a year with faster decisions and better client experiences. Laserfiche enabled hiring an extra staff member to support growth. Integrations with Microsoft 365 and Outlook further streamlined operations. The theatre saw higher productivity and fewer errors across departments.

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Transportation/Trucking/Railroad Case Studies and Customer Success Stories with Laserfiche

DHL - Transportation/Trucking/Railroad - Very Large

Laserfiche helped DHL automate and digitize flight records, saving up to 8,000 employee hours per year. The IT team used... Laserfiche Cloud to manage electronic flight bag processes, HR records, and mechanic certifications. Pilots now access documents on iPads, reducing paper use and risk of accidents. Automated reminders prevent certification lapses. DHL scaled from 30 to 200 users without performance loss. Laserfiche improved efficiency, sustainability, and control across operations.

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North County Transit District - Transportation/Trucking/Railroad - Medium

Oceanside, USA
Public records management automation Employee onboarding workflow automation Records management Workflow automation

Laserfiche helped North County Transit District organize public records and automate workflows. Staff now spend less time finding documents for... FOIA requests. The system speeds up contract reviews, time off requests, and project approvals. Records retention and destruction are more organized and compliant. Daily use of Laserfiche ensures staff and contractors follow procedures, improving passenger safety.

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Religious Institutions Case Studies and Customer Success Stories with Laserfiche

Archdiocese of Perth - Religious Institutions

Laserfiche helped the Archdiocese of Perth digitize and manage records. The Archdiocese needed to improve information management and follow Royal... Commission recommendations. Laserfiche provided a secure records management system. The solution digitized historical documents and integrated new records. Staff now access all information from one place. Automation improved efficiency across 110 parishes. The Safeguarding Office saves hundreds of hours each year and can serve the community better.

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Archdiocese of Perth - Religious Institutions - Medium

Perth, Australia
Records digitization and preservation Workflow automation for service requests Records management Workflow automation

Laserfiche helped the Archdiocese of Perth digitize and preserve records dating back to the 1840s. The organization unified historical and... contemporary documents in one secure system. Staff now access information in real time, saving hundreds of hours each year. Automation improved service for 110 parishes and streamlined community support. Laserfiche also made it easier for people across Australia to access heritage records.

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Insurance Case Studies and Customer Success Stories with Laserfiche

CATIC - Insurance

Laserfiche helped CATIC automate and digitize manual, paper-heavy processes. CATIC migrated content to Laserfiche and automated workflows for services like... CATICTrac, records management, claims, and compliance. The company saved over $325,000 each year. Some processes became up to 90% more efficient. CATIC improved customer service and increased capacity without hiring more staff.

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Louisiana Patient’s Compensation Fund - Insurance - Small

Baton Rouge, USA
Claims file management automation Legal document management Records management Compliance management

Laserfiche helped Louisiana Patient’s Compensation Fund cut physical storage by 97%. Records retrieval time dropped from days to minutes. The... organization doubled its records processing capacity. Staff now process over 700 records per week. Automated workflows reduced errors and onboarding time. Secure digital storage ensures compliance with state guidelines.

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Pharmaceuticals Case Studies and Customer Success Stories with Laserfiche

MilliporeSigma - Pharmaceuticals

MilliporeSigma used Laserfiche to create a central hub for testing data. The company needed to standardize and centralize packaging test... data to meet strict industry regulations. They implemented the STARS system using Laserfiche Forms and workflows. This solution cut review and report generation time by 85%. It also reduced manual errors and improved data transparency.

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MilliporeSigma - Pharmaceuticals - Very Large

Burlington, USA
Packaging testing data management Compliance reporting automation Data management Compliance management

Laserfiche helped MilliporeSigma cut review and approval time for testing data by 85%. The STARS system centralized and standardized packaging... test data, reducing manual errors and improving compliance. Staff now use mobile forms to input and track test results, making audits easier. The lab team reclaimed time to explore new packaging materials and respond faster to service tickets. The new process is easier for new team members to learn and supports ongoing innovation.

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Medical Practice Case Studies and Customer Success Stories with Laserfiche

Computerized Management Services - Medical Practice - Small

Los Angeles, USA
Medical billing document automation Coding workflow acceleration Document management Workflow automation

Laserfiche helped Computerized Management Services digitize and automate medical billing documents. The company processes thousands of documents daily from over... 100 locations. Laserfiche Quick Fields and Workflow tools eliminated manual data entry and filing. Coding turnaround dropped from 5-10 days on paper to 48-72 hours with Laserfiche. Staff can now retrieve documents quickly and improve productivity across teams.

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Events Services Case Studies and Customer Success Stories with Laserfiche

The Maryland Theatre - Events Services - Small

Laserfiche helped the Maryland Theatre digitize and automate event management. The team replaced paper files with centralized digital records and... automated workflows. Staff now make faster decisions and deliver better client experiences. Laserfiche integrations with Microsoft 365 and Outlook improved collaboration. The theatre hired an extra staff member to support its growing schedule. Productivity and documentation quality increased across departments.

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Food & Beverages Case Studies and Customer Success Stories with Laserfiche

G&J Pepsi - Food & Beverages - Large

Cincinnati, USA
Accounts payable automation Invoice processing centralization Accounts payable automation Compliance management

Laserfiche helped G&J Pepsi automate and centralize accounts payable. The company processes over 1,000 invoices weekly with just two AP... clerks. Automation reduced manual work, cut costs per invoice, and improved compliance. Managers now spend more time on oversight and customer service. Integration with Microsoft Dynamics GP streamlined workflows and increased visibility. Audits are easier and vendor payments are consolidated.

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Utilities Case Studies and Customer Success Stories with Laserfiche

Metropolitan St. Louis Sewer District (MSD) - Utilities - Large

St. Louis, USA
Records management automation Secure document sharing with external users Records management Remote collaboration

Laserfiche Cloud helped Metropolitan St. Louis Sewer District (MSD) digitize records and improve remote collaboration. MSD used Laserfiche Direct Share... to securely share documents with staff and external users. The solution made it easier to find and manage files, saving staff many hours. MSD quickly adapted to remote work during the COVID-19 pandemic. Legal teams now share case files securely and track access. MSD also launched a public portal for citizens to access key documents online.

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Management Consulting Case Studies and Customer Success Stories with Laserfiche

Fiducia Management Consultants - Management Consulting - Small

Hong Kong, Hong Kong
Contract management automation Quotation and proposal workflow automation Contract management Workflow automation

Fiducia Management Consultants used Laserfiche to automate contract management. They integrated Laserfiche with Salesforce and DocuSign to centralize account information... and streamline proposal approvals. The new workflow cut manual data entry and improved collaboration. Staff saved about 150 hours per year. Employees can now approve contracts remotely, improving business continuity and client service.

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Other Industry Case Studies and Success Stories with Laserfiche

Coopesa RL - Aviation - Medium

San José, Costa Rica
Aircraft maintenance documentation automation Compliance management Customer engagement

Coopesa RL used Laserfiche to digitize and automate its documentation processes. This reduced employee hours spent on paperwork and improved... oversight of documents. The time needed for documentation dropped from up to three days to just one to two hours. Costs for printing, storage, and transporting paper documents went down. Coopesa now offers faster service turnaround and better customer experience. Staff can focus more on quality control and customer service.

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Customer Success Stories of Laserfiche

 

Smith County launches new website - Tyler Morning Telegraph

Smith County has launched a new website featuring enhanced accessibility and user experience. The site now uses Laserfiche for document... storage, allowing residents to view and search documents efficiently. This integration aims to improve community engagement and communication with local government.

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